Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
15 Jul 2023
Verified review
Shop owner asked me if I needed assistance..
So I said which show I liked.. was offered to try them..
He asked someone else to get me the shoes while he went to investigate why a child was trying to play with the hanging light.
That person offered to get me them. In multiple sizes as they are Chelsea boots.
Then offered me inner souls for a half size.
This fit perfectly so I bought them. Whole transaction took about 2 minutes very efficient and very good experience
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Reviews for SOLETRADER
Filter
Rating
Sort by
Relevance
11 days ago
Verified review
I was happy with the product and speed of delivery, I was disappointed that simply because the item I was purchasing previously cost more I was ineligible for free delivery despite being well over the price threshold, I fail to see why the previous price of the item has any relevance to the current one, if it used to be cheaper you would honour the free delivery of it was now in the correct price bracket.
Report review
4 Apr 2024
Verified review
Pleasure to shop in Bluewater store.
Ordered Flossys online for birthday gift. The Site was easy to navigate & order completed without problem.
Order status could be tracked online & shoes delivered to store very quickly.
When collecting from the Bluewater store, the staff were efficient, professional & very friendly.
The atmosphere was relaxed & it was a real pleasure to be able to engage with the staff.
Report review
7 days ago
Verified review
I don’t think you could do better, as staff where friendly very helpful and nothing was to much trouble.
I have been looking to buy a pair of D M boots for a while on the internet and the only outlets local to me (TN 1) are at London or Ashford no mention of you, so was surprised when l saw them
Report review
7 days ago
Verified review
Great service, price & loved the sandals!
Best online price & delivered next day (despite just selecting standard delivery). Great service & love the Dr Marten sandals. So comfy & first wear was a weekend to Barcelona where there was plenty of walking!
Report review
5 Apr 2024
Verified review
We had to swap the shoes for a bigger size and it happened smoothly and I managed to exchange a live chat message to make sure it would happen as it was a birthday present for my son so good service thank you
Report review
4 Apr 2024
Verified review
It was a good site for cat trainers trying to find the right size can be difficult in the items you want very good service quick delivery i will be watching your site for more items many thanks John.
Report review
3 days ago
Verified review
Good staff
Staff member had a sense of humour and was honest, too many places have staff that dont want to be there or give an honest opinion, this was different and would go again
Report review
2 days ago
Verified review
Bought x 3 pairs of shoes
Bought x 3 pairs of good quality Wrangler shoes from the McArthur Glen outlet store today. Great price and most helpful staff :-)
Report review
17 Apr 2024
Verified review
Helpful, friendly and knowledgeable staff !
The staff in here Harvey -who served me ) and Lissie were really helpful and friendly .It was a pleasure to spend my money here.
Report review
9 Apr 2024
Verified review
Processing and shipping were so quick. I love that SOLETRADER offers many shoes and brands that are hard to find in the US.
Report review
5 days ago
Verified review
A helpful and knowledgeable person served us who I felt cared about the service he gave. Good stock availability
Report review
19 Apr 2024
Verified review
The both staff members were very helpful and welcoming. They understood my request and delivered great service!
Report review
13 days ago
Verified review
Excellent value for money. Website easy to use & very quick delivery. Get informed throughout!
Report review
17 Apr 2024
Verified review
Kelly and the staff at the store were fantastic in their customer service. Nice clean store.
Report review
7 days ago
Verified review
Just such a happy & obliging guy
Wot a nice change Houng girl on the till was also nice
Report review
11 days ago
Verified review
Staff incredibly polite and helpful without being pushy. One member of staff very helpful
Report review
12 Apr 2024
Verified review
Efficient and economical
Shoes were slightly less than on other websites. Ordering was easy and shipped quickly.
Report review
2 days ago
Verified review
Sales assistant very helpful, shoes displayed well and seem to have a variety of sizes
Report review
5 days ago
Verified review
Staff were very helpful but there was a lack of stock for the size my husband needed.
Report review
11 days ago
Verified review
Everything went smoothly and promptly couldn’t, fault the service I received.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.