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Catering Appliance Superstore
Reviews:

390 reviews in the last 12 months4,104 total reviews  

4.54
Excellent

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Top positive review

30 May 2023
 Verified review
I put 5 stars for the promptness of delivery, but the delivery itself has a lot to be desired, we were in the house waiting for the delivery, neither the doorbell or the door was knocked because 2 hours after it was expected we got a text to say it had been delivered 4 doors away, the driver couldn't be bothered to deliver to the right house. as it was we were unable to check the item for damage, Fortunately it was well packed and undamaged. service great - delivery rubbish.

Top negative review

18 Oct 2023
 Verified review
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?) I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke! Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
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Reviews for Catering Appliance Superstore

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26 Feb 2024
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Answer by Catering Appliance Superstore
29 Feb 2024
Thanks for your 5-star review! We sincerely appreciate your feedback.
26 Feb 2024
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21 Feb 2024
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20 Feb 2024
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16 Feb 2024
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DC
David C.
Nottingham
13 Mar 2024
 Verified review
Keep your prices fair, I bought the air fryer from you without doing a search on best deals, turned out you were £15 ish above ALL other suppliers with the same item. Other than that all was good
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Answer by Catering Appliance Superstore
2 Apr 2024
Hello and thank you for your review. It is greatly appreciated. We do try to be competitive but sometimes it is just not possible.
14 Mar 2024
 Verified review

Overall poor service

Item arrived damaged. Took 10 days for replacement! No apology. Poor communication ( no tracking for replacement) overall poor service!
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Answer by Catering Appliance Superstore
2 Apr 2024
Hello and thank you for your review. I am sorry to hear of your disappointment with our service. I have looked into this case as waiting 10 days for a replacement is not acceptable. I see that you called us on the 5th March to advise us of a delivery damage. We dispatched a replacement on the 6th March. I do see that Parcelforce did not deliver until 11th March. I will initiate a complaint with Parcelforce as to why this was not delivered on the overnight service that we requested.
24 Feb 2024
 Verified review
You need to improve on service and communication skills.
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Answer by Catering Appliance Superstore
6 Mar 2024
Hello and thank you for your review. We welcome all reviews as a way to improve our services. I have reviewed your order and I have passed on your comments to the couriers concerned. Please accept our sincere apologies for any inconvenience caused.
16 Jan 2024
 Verified review
I was disappointed when on opening my work parcel an item was broken . The driver rushed off not giving me chance to check or sign for the parcel as request by the company . I contacted them immediately on opening and a replacement was sent within a few days ., was impressed with the service
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Answer by Catering Appliance Superstore
14 Feb 2024
We are very sorry to hear that your package arrived damaged but I am glad this was sorted out quickly for you We hope to deal again with you soon
1 Feb 2024
 Verified review
Fantastic service and incredibly fast delivery in under18 hours, I only wish all suppliers were as efficient is this. Well done .
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Answer by Catering Appliance Superstore
14 Feb 2024
Thank you for being our customer and leaving us a wonderful 5-star review.
29 Jan 2024
 Verified review
Amazing customer service, next day delivery. A company that really does want to help when needed . Thank you
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Answer by Catering Appliance Superstore
14 Feb 2024
Thank you for the review! Your feedback is much appreciated and helps our team improve.
16 Jan 2024
 Verified review
Very helpful and quick delivery with a fantastic price very happy with my purchase
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Answer by Catering Appliance Superstore
14 Feb 2024
Thank you for the review! Your feedback is much appreciated and helps our team improve.
27 Jan 2024
 Verified review
Microwave arrived early, in good condition. Working well. Great
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Answer by Catering Appliance Superstore
14 Feb 2024
Your feedback means a lot to our team. Thank you for taking the time to leave us this review!
23 Jan 2024
 Verified review
Very competitive prices and speedy service. Will use again
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Answer by Catering Appliance Superstore
14 Feb 2024
Thank you! Your positive feedback is much appreciated.
16 Jan 2024
 Verified review
Service quick and efficient -Product excellent
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Answer by Catering Appliance Superstore
14 Feb 2024
Thank you for the positive feedback!
9 Feb 2024
 Verified review
Simple easy process from ordering to delivery
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Answer by Catering Appliance Superstore
14 Feb 2024
Thanks for your 5-star review! We sincerely appreciate your feedback.
8 Feb 2024
 Verified review
Delivered on time and well communicated
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Answer by Catering Appliance Superstore
14 Feb 2024
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.
3 Feb 2024
 Verified review
I am well pleased with your service
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Answer by Catering Appliance Superstore
14 Feb 2024
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
24 Jan 2024
 Verified review
Very quick turnaround
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Answer by Catering Appliance Superstore
14 Feb 2024
Thank you very much for sharing your review. We love hearing from our customers
14 Feb 2024
 Verified review
got the job done well and fast good reliable service
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Answer by Catering Appliance Superstore
14 Feb 2024
Thank you so much for giving us 5 stars. You made our day!