Catering Appliance Superstore- Logo - reviews

Catering Appliance Superstore
Reviews:

361 reviews in the last 12 months4,284 total reviews  

4.60
Excellent

Trustmark
Valid

Includes Buyer Protection
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Most relevant positive review

28 Oct 2023
 Verified review
Needed to urgently replace our water boiler and Catering Appliance Superstore had the quickest delivery - having not used them before I was apprehensive buying a high cost item form a place Ive not used before but took the chance and hoped for the best we were not disappointed the item arrived when it said it would and all good so far. Thank you Catering Appliance Superstore we will be using your shop again :-D

Most relevant negative review

28 Nov 2023
 Verified review
Site promises next day delivery and charges 6.95 if order is before 3. I ordered 2 knives , the package arrived a day late and when opened there was only one knife inside. I called and was told the other knife went to a wrong sorting office, when I questioned why they weren't sent together was met with silence. When it arrived, another day late, the knife wasn't securely packed and the plastic strap that kept the knife in place was broken. I didnt complain as it looked untouched. I gave you three stars due to price, but I will not shop there again. If you charge any money for delivery you should ensure its delivered on due date.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for Catering Appliance Superstore

 Sort by  
Relevance
5 Aug 2024
 Verified review
Quick reaction time with my order
Report review
Answer by Catering Appliance Superstore
22 Aug 2024
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
2 Aug 2024
 Verified review
Amazing customer service!
Report review
Answer by Catering Appliance Superstore
22 Aug 2024
Thank you for taking the time to leave a review, it is very much appreciated.
27 Jul 2024
 Verified review
Arrived as stated
Report review
Answer by Catering Appliance Superstore
30 Jul 2024
Thank you for taking the time to leave a review, it is very much appreciated.
29 Jul 2024
 Verified review
Great service
Report review
Answer by Catering Appliance Superstore
30 Jul 2024
Thank you so much for giving us 5 stars. You made our day!
22 Aug 2024
 Verified review
Report review
Answer by Catering Appliance Superstore
22 Aug 2024
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
21 Aug 2024
 Verified review
Report review
Answer by Catering Appliance Superstore
22 Aug 2024
Thank you so much for giving us 5 stars.
14 Aug 2024
 Verified review
Report review
Answer by Catering Appliance Superstore
22 Aug 2024
Thank you so much for giving us 5 stars. You made our day!
13 Aug 2024
 Verified review
Report review
Answer by Catering Appliance Superstore
22 Aug 2024
Thank you so much for giving us 5 stars. You made our day!
27 Jul 2024
 Verified review
Report review
Answer by Catering Appliance Superstore
22 Aug 2024
Thank you so much for giving us 5 stars. You made our day!
15 Aug 2024
 Verified review
Terrible experience with delivery. No contact from the delivery driver, he just failed delivery, saying he couldn't drive his tiny truck into our estate (where articulated lorries, bin lorries, fire engines, oil tankers, delivery trucks regularly drive). They were fairly curt with their responses to my emails. Wanted to charge me £75 for redelivery or 20% restocking fee, as their driver couldn't be bothered. In the end, after many emails and phone calls they agreed to 'attempt' redelivery. I had to take a tractor and forks down to meet the driver and mate on the main road and take delivery in a precarious location! Absolutely bonkers, we are on a sound, tarmac road, busses, coaches etc regularly drive through, but not this guy and his tiny truck. Absolute trauma and I wish I'd spent the extra £20 and bought from my usual supplier, who have delivered a great many, much larger appliances to me with no drama.
Report review
Answer by Catering Appliance Superstore
20 Aug 2024
We are sorry to hear of your experience. Unfortunately, on this occasion, I believe the issue was the 14 ft bridge which prevented access for our courier’s 16 ft lorry large artic vehicle (which is required to be a maximum height of 16ft by law). I do believe an agreement was reached and the product was delivered. We apologise again and will ensure we pass your comments across to our supplier and their courier company.
26 Jul 2024
 Verified review
The item took 2 weeks to be delivered
Report review
Answer by Catering Appliance Superstore
30 Jul 2024
We are very sorry to hear about the delay you experienced. Occasionally we encounter problems with our distributors. We believe your case was exasperated due to the Microsoft IT issues which impacted many businesses. We are pleased to hear that the item arrived safely & apologise again for any inconvenience caused. .
17 Jul 2024
 Verified review
Had the pleasure of dealing with Linsey from the sales team. She was very helpful and did everything possible to answer my questions in a very polite manner. Would go back and use these again no problem.
Report review
Answer by Catering Appliance Superstore
30 Jul 2024
We’re very grateful that you took the time to leave us a 5-star review. Thank you!
18 Jul 2024
 Verified review
My product arrived as described and within the time frame stated, Good communication and updates with first class delivery a pleasant to do business with. More than happy to use again. Thank you 🙏
Report review
Answer by Catering Appliance Superstore
30 Jul 2024
That is great to hear! Thank you for your review, it is very much appreciated.
4 Jul 2024
 Verified review
Catering Appliance Superstore have a good choice of goods. Everything went smoothly, from selecting appliance, throughout check out and delivery, great service.
Report review
Answer by Catering Appliance Superstore
11 Jul 2024
Thank you for taking the time to leave a review, it is very much appreciated.
15 Jul 2024
 Verified review

Church catering facility

Speed of delivery to my address. We were keen to improve our church catering
Report review
Answer by Catering Appliance Superstore
30 Jul 2024
That is great to know. We look forward to hearing from you again soon.
30 Jun 2024
 Verified review
Very easy transaction and helpful customer service. Thank you.
Report review
Answer by Catering Appliance Superstore
11 Jul 2024
Thank you for taking the time to leave a review, it is very much appreciated.
21 Jul 2024
 Verified review
Good price, prompt service.
Report review
10 Jul 2024
 Verified review
Great customer service
Report review
Answer by Catering Appliance Superstore
11 Jul 2024
Thank you for taking the time to leave a review, it is very much appreciated.
7 Jul 2024
 Verified review
Good service and pricea
Report review
Answer by Catering Appliance Superstore
11 Jul 2024
Thank you for your 5-star review! We very much appreciate your feedback.
22 Jul 2024
 Verified review
Report review
Answer by Catering Appliance Superstore
30 Jul 2024
Thank you so much for giving us 5 stars. You made our day!