Reviews for Catering Appliance Superstore
4.62/5.00
Excellent
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Catering Appliance SuperstoreReviews
: 3,242ExcellentCertified
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Catering Appliance Superstore- Logo - reviews
Catering Appliance Superstore - Commercial catering equipment supplier
On our website we provide a wide range of catering equipment such as commercial fridges, freezers, ovens, ranges, bain maries, water boilers, food merchandisers, dishwashers, grills and much, much more...
We now boast over 25,000 appliances and sundry catering products within our range. We feature most of the top brands including Panasonic, Samsung, Gram, Foster, Lincat, Parry, Falcon and Polar
Contact
J.J. Martin (Catering Appliance Superstore) LTD
Mintsfeet Road South, Mintsfeet Industrial Estate
LA9 6ND Kendal, Cumbria
United Kingdom
Trade register
Companies House 08292604
the most relevant positive review
2021-04-21T20:05:05Z 8 months ago
Great customer service very nice friendly office staff. Friendly and helpful delivery driver. Very competitive prices, so far so good but I cannot comment on my purchases as I haven’t even plugged them in yet, but they look great. I ordered 2 tall coolers a tall display fridge and a large glass lid display freezer Just waiting for my freezer to be delivered as the one I wanted was out of stock.
the most relevant critical review
2021-10-25T09:27:52Z 1 month ago
My understanding is that they do not hold stock and rely on their suppliers to send the goods. The goods came very late. Contacting them didn't do anything, they would just tell you when to expect the goods (which didn't arrive then). So basically, they're taking your money to pass an order through and when it doesn't go well, it's their supplier's fault. Cut the middle man! Baking trays were poor
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
1 month ago
Hi there, I am sorry to hear of the issues you have experienced. We do stock a large selection of products in our warehouse however some items are bought direct from suppliers.
I can see from the notes that some of the items were sent separately which we offered an apology for and assured you this isn't the experience we like to offer our customers.
Our suppliers do have goods in different warehouses so they have despatched what they have as soon as possible and the rest to follow asap
I understand this order is now complete. Again please accept our apologies for the inconvenience caused.
Read the most relevant positive or most relevant critical review
Positive
Critical
2021-04-21T20:05:05Z 8 months ago
Great customer service very nice friendly office staff. Friendly and helpful delivery driver. Very competitive prices, so far so good but I cannot comment on my purchases as I haven’t even plugged them in yet, but they look great. I ordered 2 tall coolers a tall display fridge and a large glass lid display freezer Just waiting for my freezer to be delivered as the one I wanted was out of stock.
Read more
2021-10-25T09:27:52Z 1 month ago
My understanding is that they do not hold stock and rely on their suppliers to send the goods. The goods came very late. Contacting them didn't do anything, they would just tell you when to expect the goods (which didn't arrive then). So basically, they're taking your money to pass an order through and when it doesn't go well, it's their supplier's fault. Cut the middle man! Baking trays were poor
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
1 month ago
Hi there, I am sorry to hear of the issues you have experienced. We do stock a large selection of products in our warehouse however some items are bought direct from suppliers.
I can see from the notes that some of the items were sent separately which we offered an apology for and assured you this isn't the experience we like to offer our customers.
Our suppliers do have goods in different warehouses so they have despatched what they have as soon as possible and the rest to follow asap
I understand this order is now complete. Again please accept our apologies for the inconvenience caused.
Read more
What other customers say about their experience with Catering Appliance Superstore
2021-11-29T08:12:06Z 5 days ago
5* excellent catering service. Top quality items at a competitive prices. Swiftly delivered...Many thanks!
Verified review|
2021-12-01T14:02:41Z 3 days ago
I use Catering Appliance Superstore regularly with no issues. The service to resolve one complaint was really excellent, quick and efficient, and that complaint actually turned out to be my fault and not theirs - So I've never had a legitimate complaint, but if I have I know it will get fixed without any stress!
Verified review|
2021-12-02T09:36:51Z Yesterday
I was a bit late ordering my freezer for next day delivery but it did arrive the next day . Great service!
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2021-11-30T09:37:18Z 4 days ago
Brilliant customer service and speedy delivery. I would definitely recommend!
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2021-11-28T08:20:58Z 6 days ago
Excellent service!! Highly recommended and appreciated! No Nisbet
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2021-11-30T11:01:42Z 4 days ago
Incredible fast and speedy service, just what was needed
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2021-11-30T17:21:46Z 3 days ago
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2021-11-26T15:42:24Z 8 days ago
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2021-10-14T16:47:25Z 2 months ago
We have an excellent company here that understands customer needs and one needs to give kudos to the sales manager Gill. Such outstanding service should be knighted.
Verified review|
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
2 months ago
Thank you for those amazing comments and you positive review, I will be sure to let Gill know
2021-10-12T04:53:42Z 2 months ago
We needed to replace a commercial kitchen microwave quickly and was pleased it was in stock and delivered quickly . Good quality product as well
Verified review|
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
2 months ago
That's what we aim for!
Thank you!
2021-10-14T13:47:19Z 2 months ago
Have used another local catering company for quite a while , this company is far better, good stock good service.
Verified review|
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
2 months ago
Thank you for your kind comments, it's always great to know when customers are pleased with our service.
2021-10-21T17:32:45Z 1 month ago
This company is great, fast delivery and really well packaged item. No problems at all with my purchase.
Verified review|
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
1 month ago
Thank you for your kind comments! We try our best!
2021-10-15T13:10:19Z 2 months ago
Very helpful during pyrchase, goods look good quality and delivered in the time frame suggested.
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Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
1 month ago
Thank you for your kind comments, it's always great to know when customers are pleased with our service.
2021-10-15T13:30:02Z 2 months ago
happy with the quality of goods, packaging & delivery, all fine, happy customer
Verified review|
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
1 month ago
Thanks for your feedback and 5 star ratings!
2021-10-08T05:33:38Z 2 months ago
Perfect size and lightweight for food and water containers for our chickens
Verified review|
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
2 months ago
Thanks for the review!
2021-10-19T16:17:28Z 2 months ago
Easy to order online, quick delivery as promised
Verified review|
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
1 month ago
That's what we aim for! Thanks for the positive feedback!
2021-10-05T06:59:33Z 2 months ago
Arrived very quickly and is as described.
Verified review|
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
2 months ago
That's what we aim for!
Thank you!
2021-10-11T07:42:02Z 2 months ago
prompt, friendly and efficient service
Verified review|
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
2 months ago
Great to hear, thank you for the 5 star rating!
2021-10-12T13:05:22Z 2 months ago
Excellent service and communication.
Verified review|
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
2 months ago
Thank you for your kind comments, it's always great to know when customers are pleased with our service.
2021-10-14T10:26:24Z 2 months ago
Pleased with everything. Thank you
Verified review|
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
2 months ago
Thank you for your kind comments! We try our best!
Reviews for Catering Appliance Superstore
4.62/5.00
Excellent
How is the rating calculated?
Trustmark for Catering Appliance Superstore
Status:
updated on: 03/12/2021
certified since: 19/06/2017
Catering Appliance Superstore is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
Secured by a guarantee
At Catering Appliance Superstore, you can use the guarantee from Trusted Shops and protect up to £2,500 . Find out more
Details about Catering Appliance Superstore
Catering Appliance Superstore- Logo - reviews
Catering Appliance Superstore - Commercial catering equipment supplier
On our website we provide a wide range of catering equipment such as commercial fridges, freezers, ovens, ranges, bain maries, water boilers, food merchandisers, dishwashers, grills and much, much more...
We now boast over 25,000 appliances and sundry catering products within our range. We feature most of the top brands including Panasonic, Samsung, Gram, Foster, Lincat, Parry, Falcon and Polar
Contact
J.J. Martin (Catering Appliance Superstore) LTD
Mintsfeet Road South, Mintsfeet Industrial Estate
LA9 6ND Kendal, Cumbria
United Kingdom
Trade register
Companies House 08292604