Catering Appliance Superstore- Logo - reviews

Catering Appliance Superstore
Reviews:

390 reviews in the last 12 months4,104 total reviews  

4.54
Excellent

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Top positive review

30 May 2023
 Verified review
I put 5 stars for the promptness of delivery, but the delivery itself has a lot to be desired, we were in the house waiting for the delivery, neither the doorbell or the door was knocked because 2 hours after it was expected we got a text to say it had been delivered 4 doors away, the driver couldn't be bothered to deliver to the right house. as it was we were unable to check the item for damage, Fortunately it was well packed and undamaged. service great - delivery rubbish.

Top negative review

18 Oct 2023
 Verified review
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?) I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke! Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
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Reviews for Catering Appliance Superstore

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10 days ago
 Verified review
All delivered to plan. I was a domestic purchaser and would have liked some choices on site before purchase eg we really needed the door to open the other way snd that was quite a task to achieve. It was also unclear on the site whether it had kegs or castors- fortunately for us the latter.
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7 days ago
 Verified review

Great Customer Service

Major issues with my order, and took 6 weeks to resolve, but the level of customer service offered throughout was very high and made a very frustrating situation far more bearable.
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Answer by Catering Appliance Superstore
10 hours ago
Thank you for your review. We very much appreciate your feedback. We are pleased to hear that our excellent customer service team were able to work closely with you to resolve the situation.
17 Mar 2024
 Verified review

Definitely our supplier for the future.

Absolutely fantastic service from start to finish always kept informed and best price available will definitely be back for our trade items.
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Answer by Catering Appliance Superstore
2 Apr 2024
That's great news ! Thank you for the great review and 5 Stars
1 Apr 2024
 Verified review
Happy with the product and easy online ordering. No issues with delivery. Would definitely consider ordering again.
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Answer by Catering Appliance Superstore
10 hours ago
That is great to know! We look forward to hearing from you again soon. Many thanks.
2 Apr 2024
 Verified review
EXECELENT SERVICE, VERY QUICK DELIVERED AND VERY HELPFUL GUYS WHO DELIVERED .VERY HAPPY WITH THE WHOLE PROCESS.
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Answer by Catering Appliance Superstore
10 hours ago
Thank you for your 5-star review! We very much appreciate your feedback.
5 days ago
 Verified review
Good prices, efficient, prompt responses. Will be buying more often from this supplier.
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Answer by Catering Appliance Superstore
10 hours ago
Thank you for your 5-star review! We very much appreciate your feedback.
25 Mar 2024
 Verified review
Had an issue with the first item delivered but soon sorted and second one delivered.
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Answer by Catering Appliance Superstore
10 hours ago
Thank you so much for your comments. We are glad the situation was resolved and the second item was delivered promptly.
10 days ago
 Verified review
Excellent price and delivery time. Delivery drivers excellent
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Answer by Catering Appliance Superstore
10 hours ago
Thank you for your 5-star review! We very much appreciate your feedback.
29 Mar 2024
 Verified review
Easy order fast delivery easy to use recommend
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Answer by Catering Appliance Superstore
10 hours ago
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
5 days ago
 Verified review
Great company equipment delivery very quick.
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Answer by Catering Appliance Superstore
10 hours ago
Thank you for your 5-star review! We very much appreciate your feedback.
14 hours ago
 Verified review
Great price, fast delivery. Very pleased.
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Answer by Catering Appliance Superstore
10 hours ago
Thank you for your 5-star review! We very much appreciate your feedback.
28 Mar 2024
 Verified review
Extremely good excellent
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Answer by Catering Appliance Superstore
10 hours ago
That is great to hear ! Thank you for your review, it is very much appreciated
19 Mar 2024
 Verified review
Great quick service
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Answer by Catering Appliance Superstore
2 Apr 2024
Thank you for the 5 Stars and for taking the time to write a review. It is very much appreciated.
5 days ago
 Verified review
CUSTOMER SERVICES
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Answer by Catering Appliance Superstore
10 hours ago
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
12 hours ago
 Verified review
Good product
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Answer by Catering Appliance Superstore
10 hours ago
Thank you for taking the time to leave a review, it is very much appreciated.
5 days ago
 Verified review
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Answer by Catering Appliance Superstore
10 hours ago
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
5 days ago
 Verified review
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Answer by Catering Appliance Superstore
10 hours ago
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
5 days ago
 Verified review
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Answer by Catering Appliance Superstore
10 hours ago
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
6 days ago
 Verified review
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Answer by Catering Appliance Superstore
10 hours ago
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
6 days ago
 Verified review
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Answer by Catering Appliance Superstore
10 hours ago
Thank you for your 5-star review! We very much appreciate your feedback.