Certificate for Catering Appliance Superstore

No. X45F5A9F6A9256F344A4127CB82478A1A
 

Approved on
19/06/2017
Valid until
18/06/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Catering Appliance Superstore



Excellent

4.72/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 811 Trusted Shops reviews collected in the last 12 months.
In total, Catering Appliance Superstore has already collected 1,445 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
25/05/2019
Date of order
11/05/2019
25/05/2019
Very helpful and very prompt service
5.00
Excellent

Date of publication
25/05/2019
Date of order
11/05/2019
25/05/2019
Hassle free, quick delivery and delivery drivers all called to confirm the address. When items were out of stock, I was advised of alternatives and/or refunded promptly. Great service.
5.00
Excellent

Date of publication
25/05/2019
Date of order
10/05/2019
25/05/2019
I ordered a refrigerator and opted for next day delivery on Friday the fridge did not get delivered until Tuesday . There was no option on the order process for collection of the old fridge . I contacted the company about collecting the old fridge and was then told that it could only be done at time of order.
I didn’t feel it was very professional as there was no response over the weekend.
2.67
Fair

Date of publication
24/05/2019
Date of order
10/05/2019
24/05/2019
Great
5.00
Excellent

Date of publication
24/05/2019
Date of order
10/05/2019
24/05/2019
Great Customer Service
5.00
Excellent

Date of publication
24/05/2019
Date of order
23/05/2019
24/05/2019
I was desperate for a new fridge in a hurry, needed it for an event. I ordered the fridge online, and paid for express next day delivery, only to receive a call the next day to be told they couldn't deliver it. Very badly let down, really left me in a difficult spot.
1.00
Very Poor

Date of publication
24/05/2019
Date of order
08/05/2019
24/05/2019
Absolutely terrible company to deal with based on their ridiculous 25 restocking fee. I ordered a hot water boiler which, when it arrived, turned out not to fit in the space. When I phoned immediately to inform them of this and that the item would have to be returned, I was informed of this fee. I had intended to order another, more expensive replacement, but there was no negotiating with them.
2.33
Poor

Date of publication
23/05/2019
Date of order
09/05/2019
23/05/2019
Very satisfied, especially with the customer service.
5.00
Excellent

Date of publication
23/05/2019
Date of order
08/05/2019
23/05/2019
Deliver is a shambles and totally unhelpful
1.00
Very Poor

Date of publication
23/05/2019
Date of order
09/05/2019
23/05/2019
Had a small issue and the customer service team were extremely helpful and efficient.
5.00
Excellent

Date of publication
23/05/2019
Date of order
09/05/2019
23/05/2019
The delivery date was not as promised
2.33
Poor

Date of publication
23/05/2019
Date of order
05/05/2019
23/05/2019
good
5.00
Excellent

Date of publication
23/05/2019
Date of order
09/05/2019
23/05/2019
They rearranged my delivery 3 days in a row. This was due to "traffic" If items aren't delivered on time, it's the customer who has to pay. I had tradesman pushed back 3 days because the appliances never arrived I had to pay electricians call out charges and was offered £30 off next purchase. Horrible delivery service and very unprofessional.
2.67
Fair

Date of publication
23/05/2019
Date of order
08/05/2019
23/05/2019
Easy ordering and dealings
5.00
Excellent

Date of publication
22/05/2019
Date of order
08/05/2019
22/05/2019
Paid £36 for next day delivery and it didn’t come until day 2. Promised refund and didn’t receive
2.00
Poor

Date of publication
22/05/2019
Date of order
07/05/2019
22/05/2019
Brilliant service easy to use
5.00
Excellent

Catering Appliance Superstore replies: 23/05/2019
Great to hear, thank you for the 5 star rating!

Date of publication
22/05/2019
Date of order
08/05/2019
22/05/2019
Exactly as described, arrived on time
5.00
Excellent

Catering Appliance Superstore replies: 23/05/2019
Thank you for your feedback, its great to know you are happy with our service.

Date of publication
21/05/2019
Date of order
07/05/2019
21/05/2019
Happy shopper
5.00
Excellent

Catering Appliance Superstore replies: 22/05/2019
Great to hear, thank you for your feedback!

Date of publication
21/05/2019
Date of order
07/05/2019
21/05/2019
Very pleased with the chairs,
Delivery could be better if advised morning or afternoon, we had to stay
In all day.
4.00
Good

Catering Appliance Superstore replies: 22/05/2019
Thank you for your feedback. We do have options for pre 9am, 10am or pre noon deliveries but these are an additional paid for service on the products you received. I'm sorry you were not made ware of this.

Date of publication
21/05/2019
Date of order
07/05/2019
21/05/2019
The product is excellent, the customer service is excellent. We had an issue with the delivery that could have been easily avoided though in fairness was partly our fault. I will definitely shop here again.
4.33
Good

Catering Appliance Superstore replies: 22/05/2019
Thank you for your feedback. We're sorry there was a slight issue with delivery however I'm glad our customer service team managed to resolve this for you.

Date of publication
17/05/2019
Date of order
03/05/2019
17/05/2019
As marked
3.67
Good

Catering Appliance Superstore replies: 20/05/2019
Thank you for taking the time to leave feedback. We'd love to hear how we can improve the 4 star rating to 5, if you have any further feedback please do get in touch. Thanks

Date of publication
17/05/2019
Date of order
03/05/2019
17/05/2019
very helpful customer service
5.00
Excellent

Catering Appliance Superstore replies: 20/05/2019
Great to hear, thank you for your feedback!

Date of publication
17/05/2019
Date of order
03/05/2019
17/05/2019
excellent service
5.00
Excellent

Catering Appliance Superstore replies: 20/05/2019
Thank you for your feedback!

Date of publication
17/05/2019
Date of order
02/05/2019
17/05/2019
Everything was as required, punctual and efficient Perfect
5.00
Excellent

Catering Appliance Superstore replies: 20/05/2019
Thank you for your feedback and 5 star rating!

Date of publication
17/05/2019
Date of order
01/05/2019
17/05/2019
First delivery was really really quick but only part of the order, had to chase fro remaining items, which did arrive the following after this.
4.33
Good

Date of publication
16/05/2019
Date of order
02/05/2019
16/05/2019
spot on service very happy with the fridges
5.00
Excellent

Catering Appliance Superstore replies: 20/05/2019
Great to hear, thank you for your feedback.

Date of publication
16/05/2019
Date of order
02/05/2019
16/05/2019
Good service every time
5.00
Excellent

Catering Appliance Superstore replies: 20/05/2019
Thank you for your feedback and your continued custom.

Date of publication
16/05/2019
Date of order
02/05/2019
16/05/2019
excellent web site the whole process from start to finish was very easy
5.00
Excellent

Catering Appliance Superstore replies: 20/05/2019
Thank you for the feedback on our website. We work hard to make customers experience with us as easy as possible.

Date of publication
16/05/2019
Date of order
02/05/2019
16/05/2019
Very easy to use and delivery was very prompt. Good value.
5.00
Excellent

Catering Appliance Superstore replies: 20/05/2019
Thank you for your comments, its great to know when customers are pleased with our service.

Date of publication
16/05/2019
Date of order
01/05/2019
16/05/2019
Great service.
5.00
Excellent

Catering Appliance Superstore replies: 20/05/2019
Thank you for your feedback and 5 star rating!

Date of publication
15/05/2019
Date of order
01/05/2019
15/05/2019
First Class service. Louise Perkins specifically deserves a mention. Faultless
5.00
Excellent

Catering Appliance Superstore replies: 16/05/2019
Thank you for your feedback, its always great to hear when a team member gets a mention for their work.

Date of publication
15/05/2019
Date of order
26/04/2019
15/05/2019
Good product, well packed and delivered fast and on time. What else do you need?
5.00
Excellent

Catering Appliance Superstore replies: 16/05/2019
Summed up well. Thank you for your feedback!

Date of publication
14/05/2019
Date of order
30/04/2019
14/05/2019
Everything was as it should be, save that the delivery people did not tell us which day they were coming. Just turned up, five minutes after phoning.
4.67
Excellent

Catering Appliance Superstore replies: 15/05/2019
Thank you for your feedback. We're sorry that the carriers didn't call you to book in your delivery. We always request this but isn't something we can guarantee.

Date of publication
14/05/2019
Date of order
30/04/2019
14/05/2019
On receipt of my salamander 2 of the heat briquettes had snapped in transit. These were replaced within two days of my contacting them, superb customer service. Would definitely recommend.
5.00
Excellent

Catering Appliance Superstore replies: 15/05/2019
Thank you for your feedback. I'm sorry that both units arrived with transit damage however glad our customer service team managed to sort this for you.

Date of publication
14/05/2019
Date of order
30/04/2019
14/05/2019
excellent service - goods arrived next day even though we wasnt charged for it. THANK YOU. We will use you again
4.67
Excellent

Catering Appliance Superstore replies: 15/05/2019
You’re welcome, we always aim to get deliveries out as quick as possible.

Date of publication
14/05/2019
Date of order
29/04/2019
14/05/2019
Great service at a very competitive price... what more could I ask for?
5.00
Excellent

Catering Appliance Superstore replies: 15/05/2019
Thank you for your feedback.

Date of publication
14/05/2019
Date of order
30/04/2019
14/05/2019
Freezer within our budget that was delivered very quickly. The old one was also taken away.
5.00
Excellent

Catering Appliance Superstore replies: 15/05/2019
Thank you for your feedback.

Date of publication
14/05/2019
Date of order
30/04/2019
14/05/2019
Great fast service
5.00
Excellent

Catering Appliance Superstore replies: 15/05/2019
That's what we aim for! Thanks for your feedback!

Date of publication
14/05/2019
Date of order
29/04/2019
14/05/2019
Delivered on time unlike Nisbets who could not A+++
5.00
Excellent

Catering Appliance Superstore replies: 15/05/2019
That's great to hear, thank you for your feedback

Date of publication
13/05/2019
Date of order
29/04/2019
13/05/2019
Wont use this company again...'attempted delivery' but no slip put through the door - £180 to redeliver them or i dont get my product that i spent nearly £900 on??
Absolute joke.
Sign for as 'damaged' or you wont help me further??
Told that the driver wouldnt give me a call an hour before..?
Customer service is poor - i do not recommend and i wont be using this company ever again. #nisbet
1.00
Very Poor

Catering Appliance Superstore replies: 15/05/2019
I'm sorry to see you were left unhappy following your experiences with us. I believe your delivery was booked in and both ourselves and the carrier did try to contact you while they were at site. The carriers wont leave a card to say that they have attempted delivery on large items as re delivery costs are incurred on large items.

Catering Appliance Superstore customer reviews

Catering Appliance Superstore

Commercial catering equipment supplier

Catering Appliance Superstore was certified by Trusted Shops on 19/06/2017.

On our website we provide a wide range of catering equipment such as commercial fridges, freezers, ovens, ranges, bain maries, water boilers, food merchandisers, dishwashers, grills and much, much more... We now boast over 25,000 appliances and sundry catering products within our range. We feature most of the top brands including Panasonic, Samsung, Gram, Foster, Lincat, Parry, Falcon and Polar

Contact
D3, Beck House Murley Moss Bus. Pk., Oxenholme Rd
LA9 7RL Kendal
United Kingdom
sales@catering-appliance.com
Catering Appliance Superstore
Owner
J.J. Martin (Catering Appliance Superstore) LTD
D3, Beck House Murley Moss Bus. Pk., Oxenholme Rd
LA9 7RL Kendal
United Kingdom
Trade register
Companies House 08292604
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Catering Appliance Superstore in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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