Reviews for Catering Appliance Superstore
4.65/5.00
Excellent
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Catering Appliance SuperstoreReviews
: 3,447ExcellentCertified
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Catering Appliance Superstore- Logo - reviews
Catering Appliance Superstore - Commercial catering equipment supplier
On our website we provide a wide range of catering equipment such as commercial fridges, freezers, ovens, ranges, bain maries, water boilers, food merchandisers, dishwashers, grills and much, much more...
We now boast over 25,000 appliances and sundry catering products within our range. We feature most of the top brands including Panasonic, Samsung, Gram, Foster, Lincat, Parry, Falcon and Polar
Contact
J.J. Martin (Catering Appliance Superstore) LTD
Mintsfeet Road South, Mintsfeet Industrial Estate
LA9 6ND Kendal, Cumbria
United Kingdom
Trade register
Companies House 08292604
This is how we ensure that reviews come from real consumers.
the most relevant positive review
2022-05-17T17:50:21Z Yesterday
First time ordering with this company, I have to say their customer service was excellent. Good comms from placing order & order delivery details. I had a missing item & Adam chased the item and called back to tell me it had been re sent& then sent an email asking if I had received it. It was my first order but I’ll be returning very soon and using them for all my catering equipment needs. Thank you
the most relevant critical review
2021-10-25T09:27:52Z 7 months ago
My understanding is that they do not hold stock and rely on their suppliers to send the goods. The goods came very late. Contacting them didn't do anything, they would just tell you when to expect the goods (which didn't arrive then). So basically, they're taking your money to pass an order through and when it doesn't go well, it's their supplier's fault. Cut the middle man! Baking trays were poor
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
7 months ago
Hi there, I am sorry to hear of the issues you have experienced. We do stock a large selection of products in our warehouse however some items are bought direct from suppliers.
I can see from the notes that some of the items were sent separately which we offered an apology for and assured you this isn't the experience we like to offer our customers.
Our suppliers do have goods in different warehouses so they have despatched what they have as soon as possible and the rest to follow asap
I understand this order is now complete. Again please accept our apologies for the inconvenience caused.
Read the most relevant positive or most relevant critical review
Positive
Critical
2022-05-17T17:50:21Z Yesterday
First time ordering with this company, I have to say their customer service was excellent. Good comms from placing order & order delivery details. I had a missing item & Adam chased the item and called back to tell me it had been re sent& then sent an email asking if I had received it. It was my first order but I’ll be returning very soon and using them for all my catering equipment needs. Thank you
Read more
2021-10-25T09:27:52Z 7 months ago
My understanding is that they do not hold stock and rely on their suppliers to send the goods. The goods came very late. Contacting them didn't do anything, they would just tell you when to expect the goods (which didn't arrive then). So basically, they're taking your money to pass an order through and when it doesn't go well, it's their supplier's fault. Cut the middle man! Baking trays were poor
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
7 months ago
Hi there, I am sorry to hear of the issues you have experienced. We do stock a large selection of products in our warehouse however some items are bought direct from suppliers.
I can see from the notes that some of the items were sent separately which we offered an apology for and assured you this isn't the experience we like to offer our customers.
Our suppliers do have goods in different warehouses so they have despatched what they have as soon as possible and the rest to follow asap
I understand this order is now complete. Again please accept our apologies for the inconvenience caused.
Read more
What other customers say about their experience with Catering Appliance Superstore
2022-04-20T09:46:47Z 1 month ago
Ordered bottle cooler on Thursday, est' delivery tues' wed' following week, it arrived next day at around 9am. Pleasant surprise.
Delivery driver very helpful as always.
Verified review|
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
1 month ago
That's what we aim for!
Thank you!
2022-05-17T17:50:21Z Yesterday
First time ordering with this company, I have to say their customer service was excellent. Good comms from placing order & order delivery details. I had a missing item & Adam chased the item and called back to tell me it had been re sent& then sent an email asking if I had received it. It was my first order but I’ll be returning very soon and using them for all my catering equipment needs. Thank you
Verified review|
2022-05-07T10:00:01Z 12 days ago
Ice machine arrived damaged by courier. Catering Appliance arranged collection and sent out a replacement next day. This one arrived undamaged. Great service can't fault them, would definitely use them again.
Verified review|
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
7 days ago
Thank you for your kind comments, it's always great to know when customers are pleased with our service.
2022-04-19T08:17:17Z 1 month ago
Louise in sales was brilliant. So helpful and not at all forceful. Guided me through my options and nothing was too much trouble. Will definitely be returning because of this.
Verified review|
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
1 month ago
Great feedback, thank you!
2022-04-26T16:42:31Z 22 days ago
They did everything they promised, without any fuss, and the fryer was delivered the next day by 8.30 am. and was working by 12.30 The level of service was great
Verified review|
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
7 days ago
Thanks for your review, Its great to hear that you were happy with our service
2022-05-09T09:14:32Z 10 days ago
baking trays
i have been looking for these giant baking trays for years, and i found them! they were very reasonably priced and i received them almost instantly!
Verified review|
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
7 days ago
That's what we aim for! Thanks for the positive feedback!
2022-05-16T08:36:50Z 3 days ago
Did exactly what they said they would do. Ordered on Bank Holiday Monday and delivered a day earlier than stated.
Verified review|
2022-05-13T06:02:50Z 6 days ago
Nikki from customer services was amazing. Kept me fully informed at all times and went above and beyond!
Verified review|
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
5 days ago
Thank you for your kind comments, it's always great to know when customers are pleased with our service.
2022-04-29T10:09:34Z 20 days ago
Great prices, quick delivery. First buy but I will be back again
Verified review|
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
7 days ago
Great to hear, thanks for the feedback!
2022-05-04T09:57:17Z 15 days ago
Good website, competitive price and efficient delivery.
Verified review|
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
7 days ago
Great to hear, thank you for your comments and 5 star rating!
2022-04-25T15:19:33Z 23 days ago
Prompt delivery driver was very helpful
Verified review|
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
7 days ago
Great to hear, thank you for the 5 star rating!
2022-05-04T08:13:00Z 15 days ago
Item came quick, works as it should
Verified review|
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
7 days ago
Great to hear, thank you for the 5 star rating!
2022-04-21T08:47:40Z 1 month ago
FAST DELIVERY AT A KEEN PRICE.
Verified review|
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
1 month ago
Great to hear, thanks for the feedback!
2022-05-04T18:01:31Z 14 days ago
Good service, only complaint both identical items could have been sent in the same box
Verified review|
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
7 days ago
Thanks for the review!
2022-04-27T12:20:50Z 22 days ago
Great price and service, I have now used several times in the last year.
Verified review|
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
7 days ago
Thanks for the review!
2022-05-09T17:33:09Z 9 days ago
Good price ! Quick delivery ! Very helpful staff !
Verified review|
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
7 days ago
Great to hear, thanks for the feedback!
2022-05-11T10:23:28Z 8 days ago
delivery speedy and Service Great
Verified review|
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
7 days ago
That's what we aim for! Thanks for the positive feedback!
2022-05-14T08:48:07Z 5 days ago
Arrived super quick.
Verified review|
2022-05-17T11:33:45Z Yesterday
Verified review|
2022-05-16T19:45:15Z 2 days ago
Verified review|
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Reviews for Catering Appliance Superstore
4.65/5.00
Excellent
How is the rating calculated?
Trustmark for Catering Appliance Superstore
Status:
updated on: 18/05/2022
certified since: 19/06/2017
Catering Appliance Superstore is checked and certified according to the Trusted Shops quality criteria
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At Catering Appliance Superstore, you can use the guarantee from Trusted Shops and protect up to £2,500 . Find out more
Details about Catering Appliance Superstore
Catering Appliance Superstore- Logo - reviews
Catering Appliance Superstore - Commercial catering equipment supplier
On our website we provide a wide range of catering equipment such as commercial fridges, freezers, ovens, ranges, bain maries, water boilers, food merchandisers, dishwashers, grills and much, much more...
We now boast over 25,000 appliances and sundry catering products within our range. We feature most of the top brands including Panasonic, Samsung, Gram, Foster, Lincat, Parry, Falcon and Polar
Contact
J.J. Martin (Catering Appliance Superstore) LTD
Mintsfeet Road South, Mintsfeet Industrial Estate
LA9 6ND Kendal, Cumbria
United Kingdom
Trade register
Companies House 08292604