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Catering Appliance Superstore
Reviews:

390 reviews in the last 12 months4,077 total reviews  

4.53
Excellent

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Top positive review

30 May 2023
 Verified review
I put 5 stars for the promptness of delivery, but the delivery itself has a lot to be desired, we were in the house waiting for the delivery, neither the doorbell or the door was knocked because 2 hours after it was expected we got a text to say it had been delivered 4 doors away, the driver couldn't be bothered to deliver to the right house. as it was we were unable to check the item for damage, Fortunately it was well packed and undamaged. service great - delivery rubbish.

Top negative review

18 Oct 2023
 Verified review
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?) I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke! Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
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Reviews for Catering Appliance Superstore

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28 Feb 2024
 Verified review

Quick delivery with excellent tracking information

We purchased the oven for a local charity who run a cafe to help train individuals with learning difficulties that we support and were keen for it to arrive as quickly as possible, which it did. We were supplied with excellent tracking information which made the whole process easy.
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Answer by Catering Appliance Superstore
29 Feb 2024
Thank you so much for your comments and glad your order arrived promptly What could we do to improve on 4 Stars ?
20 Feb 2024
 Verified review

good service

The product was as described and delivered on time. I had a problem whilst paying however they picked up the phone straight away and helped resolve it.
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19 Feb 2024
 Verified review

Excellent quality product and service

The cake covers were better than they looked on the website. Delivered on time and excellently packed . Could'nt have got better service anywhere else
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5 Mar 2024
 Verified review
Had an issue with a courier signing the delivery off but had not received the item. This was rectified quickly with no fuss.
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Answer by Catering Appliance Superstore
13 days ago
We are glad the issue was rectified to your satisfaction. Thank you for the 5 Stars it is very welcome
1 Mar 2024
 Verified review

Honest advice before purchase.

Honest and considered advice before making purchase. Good communication when product delivered with minor fault.
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Answer by Catering Appliance Superstore
13 days ago
Thank you for your feedback. We are glad that your issue was resolved
4 Mar 2024
 Verified review

Great customer service

Staff are very knowledgeable and provide great customer service every time. A pleasure to do business with.
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Answer by Catering Appliance Superstore
13 days ago
That is great to hear ! We look forward to hearing from you again soon
7 days ago
 Verified review

Excellent aftercare.

Delivered on time. Had to contact customer service about a damaged part. They ordered a new one and it was delivered within 3 days. Excellent aftercare.
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2 days ago
 Verified review

Definitely our supplier for the future.

Absolutely fantastic service from start to finish always kept informed and best price available will definitely be back for our trade items.
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19 Feb 2024
 Verified review
One of the best prices related to product I was looking for. Very fast delivery service also.
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19 Feb 2024
 Verified review
Super fast delivery with best price for our Lincat Griddle. Many thanks
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9 days ago
 Verified review
An easy smooth experience with on time delivery and easy website
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22 Feb 2024
 Verified review
Excelente attention and delivery on time.
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11 days ago
 Verified review
Ordered easily, delivered quickly
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22 Feb 2024
 Verified review
excellent service
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26 Feb 2024
 Verified review

Freezer purchase

After surfing for a freezer they came out the best for quality and price and speed of delivery
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Answer by Catering Appliance Superstore
29 Feb 2024
Thanks for your 5-star review! We sincerely appreciate your feedback. We try our very best to offer competitive pricing and quick delivery.
5 days ago
 Verified review
Good information and explanation backed by good service
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26 Feb 2024
 Verified review
No problems with ordering on-line and prompt delivery
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Answer by Catering Appliance Superstore
29 Feb 2024
Thanks for your 5-star review! We sincerely appreciate your feedback. We are glad you had a positive experience and look forward to welcoming you back in the future
25 Feb 2024
 Verified review
Excellent service, well packaged, prompt postage.
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20 hours ago
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2 days ago
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