Catering Appliance Superstore- Logo - reviews

Catering Appliance Superstore
Reviews:

376 reviews in the last 12 months3,971 total reviews  

4.57
Excellent

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Top positive review

28 Jan 2023
 Verified review
Great advice, quality product, better priced than elsewhere. Can highly recommend. Our purchase was for household use. After a debilitating illness from food poisoning, we wouldn't entertain anything less than a professional quality instrument. Spend a few more pounds and get a much better, long lasting professional product than you would find in Lidl.

Top negative review

18 Oct 2023
 Verified review
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?) I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke! Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
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Reviews for Catering Appliance Superstore

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5 days ago
 Verified review
Pleasure to deal with, delivery was estimated as 4 weeks but arrived in 2 days - have to confess I ordered from Caterkwik originally as the delivery from them was 1 week and was in a hurry but then they canceled my order due to large fryers being delivered to a unit instead of home address and was flagged as potential fraud????? Will always deal with Catering Appliance Superstore from now on. Awesome
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2 Nov 2023
 Verified review

Fast, efficient service!

Ordered on line, but needed to speak to customer service with regards to item I ordered, who were extremely helpful with my query . My order arrived on time. So overall the service was excellent. I would definitely recommend!
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9 days ago
 Verified review

Great prices and excellent customer service

We are a secondary school in Bristol and have ordered an appliance for the canteen - the price was great, the customer service was excellent and the appliance was delivered quickly
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8 days ago
 Verified review

Consistent good service

Have used a few times now - always good service and prompt delivery
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9 Nov 2023
 Verified review
COMPARED WITH NISBET'S, PRICE IS GOOD AND FAST DELIVERY.
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2 Nov 2023
 Verified review
Keen pricing and great service
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10 Nov 2023
 Verified review
Very helpful staff. Quick and efficient delivery, even to the Highlands. The product is good too.
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9 days ago
 Verified review

Recent order of 6 water jugs

Very helpful when one item in a pack of 6 arrived damaged. Replaced within 48 hours.
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13 Nov 2023
 Verified review
Very professional from start to finish with amazingly swift delivery.Well done.
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15 Nov 2023
 Verified review

Excellent Service

Good price, quick delivery and excellent quality and service
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11 days ago
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Good prices and service

Good prices, good communication and prompt delivery
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10 Nov 2023
 Verified review
Really quick delivery, good price, great fridge
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13 Nov 2023
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Quick delivery & product in good condition
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17 Nov 2023
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Excellent prompt supply
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13 Nov 2023
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Helpful - easy - quick
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14 Nov 2023
 Verified review
Friendly and helpful
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2 days ago
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4 days ago
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4 days ago
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4 days ago
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