Catering Appliance SuperstoreReviews:
377 reviews in the last 12 months3,980 total reviews
Excellent
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Top positive review
28 Jan 2023
Verified review
Great advice, quality product, better priced than elsewhere. Can highly recommend. Our purchase was for household use.
After a debilitating illness from food poisoning, we wouldn't entertain anything less than a professional quality instrument. Spend a few more pounds and get a much better, long lasting professional product than you would find in Lidl.
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Top negative review
18 Oct 2023
Verified review
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?)
I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number
waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke!
Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive
I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
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Reviews for Catering Appliance Superstore
13 Nov 2023
Verified review
Quick delivery & product in good condition
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26 Aug 2023
Verified review
The purchasing part was 5 Star but the delivery part was a shambles. The delivery company would not comply with our delivery time window which is pretty useless! We gave them from 10.30 am to midnight to deliver and they said that they could not guarantee delivery. They were totally inflexible and we were left wondering when exactly it would turn up. No pre-delivery phone call was offered etc. The delivery company gave us a take it or leave it option and they quite clearly need to improve the system in place for communicating with customers. Robert Vickers.
PS. To emphasise, as a stand alone company, the SALES company was five star and we have used them before!
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your feedback and I am sorry to hear of the issues you experienced during delivery.
We work constantly with our suppliers to try and improve our service, Your feedback is appreciated
Apologies again
27 Aug 2023
Verified review
The delivery and updates were good but after using the cooker for the first time the seal came apart and when reporting it to the company they said they would send a new seal out and to watch you tube as to how to fit it
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your feedback and my apologies you had issues with the oven. We will always look to rectify an issue as quickly as possible with as little inconvenience caused to the customer as possible.
As door seals are a self-fit part, the quickest option to get the oven back up and running was to send out this part.
Apologies again for an inconvenience caused to you
JH
J H.
Ayrshire
14 Aug 2023
Verified review
Easy to navigate and order However have only just ordered so can't comment on product
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you so much for your feedback!
We hope you loved your water boiler
21 Aug 2023
Verified review
A very quick service. Ordered appliance Monday morning, delivered the next day
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your review, we appreciate your business
28 Aug 2023
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your 4 star rating
25 Aug 2023
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your 4 star rating
16 Aug 2023
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your 4 star rating
25 May 2023
Verified review
Pricing was competitive and the initial conversations useful and attentive. After the order was placed the communication wasn't so good, when certain items didn't arrive I didn't get a quick response and had to chase to get further details. The after sales service definitely needs more focus.
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Answer by Catering Appliance Superstore
25 May 2023
Thank you for your feedback, We do work hard to chase deliveries but as we rely on our suppliers to come back to us, sometimes we are not able to provide answers as quick as we would hope.
We are continually trying to improve this
10 Aug 2023
Verified review
Accessories purchase
Great service but postage very high for a 3 inch item.. nearly as much as item price.. but staff were great help..
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for taking the time to leave a review.
We are constantly working with our suppliers to negotiate lower delivery charges and we will take your feedback onboard.
22 May 2023
Verified review
Parcelforce delivery could not be tracked so had to wait in all day for delivery
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Answer by Catering Appliance Superstore
25 May 2023
Thank you for your valued feedback, We are working with our suppliers to implement a system that will enable tracking to be sent to our customer. Apologies for any inconvenience caused
19 Dec 2022
Verified review
Good service
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Answer by Catering Appliance Superstore
10 Jan 2023
Thank you fo your positive review
12 May 2023
Verified review
Easy to order
Good product . But it takes bit extra time to heat the food
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Answer by Catering Appliance Superstore
25 May 2023
Thank you for your review, Sorry to hear the unit is taking abit of extra time
25 Jul 2023
Verified review
Quick, fast delivery. Thank you very much!
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Answer by Catering Appliance Superstore
8 Aug 2023
Thank you for your kind words
14 Jul 2023
Verified review
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Answer by Catering Appliance Superstore
19 Jul 2023
We are very grateful for your review, although you did not mention your experience. Your opinion matters a lot to us as we are continually striving to improve our service. We would be happier if you could contact us to let us know what we could do to improve your experience.
14 Jul 2023
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you for your feedback.
Apologies for the delay in delivery
22 Jun 2023
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Answer by Catering Appliance Superstore
23 Jun 2023
Thank you so much for taking the time to leave us a rating
10 May 2023
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Answer by Catering Appliance Superstore
25 May 2023
Thank you for your 4 star rating
9 May 2023
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Answer by Catering Appliance Superstore
25 May 2023
Thank you for your 4 star rating
19 Apr 2023
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Answer by Catering Appliance Superstore
25 May 2023
Thank you for your 4 star rating