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Catering Appliance SuperstoreReviews

: 3,488Excellent

4.62

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certified since: 19/06/2017
updated on: 25/06/2022
Catering Appliance Superstore is checked and certified according to the Trusted Shops quality criteria
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  • Clear ordering process

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certified since: 19/06/2017
updated on: 25/06/2022
Catering Appliance Superstore is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Catering Appliance Superstore, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for Catering Appliance Superstore

457 verified reviews in the last 12 months

3,488 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


4 days ago
This company are excellent and a pleasure to deal with. Real people who answer the phones not answer machines or virtual assistants. They put there customers first, they return calls, and emails and even when there is a problem through no fault of there own they get involved and sort any issues. Can’t praise them enough and will definitely be buying from them again. They are worth ever bit of a 5 star review.
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the most relevant critical review


21 days ago
Very unhelpful, they are only agents (middle man/ broker) (not a suppliers) with no control on any thing only apology to buy time and lie. once you pay for item you are F….. they give no dam about customer. You can not even cancel the item and when you try to complain they will threaten you to deduct 25% of total bill. I will never recommend and will never buy from adexa and catering appliances both are bunch of crooks. 👎🏼👎🏼👎🏼👎🏼
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Reviews for Catering Appliance Superstore

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(27)
 Verified review
9 days ago
My order arrived a day late but the items were good quality and fit well.
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Answer by Catering Appliance Superstore
3 days ago
Thank you for your feedback and apologies for the late delivery
 Verified review
3 months ago
Very efficient and a a bit quaint, having to get a formal quotation before placing an order. They are very particular about deliveries, however the packaging was very poor and the four items I ordered were rattling in the delivery box. Fortunately no damage.
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Answer by Catering Appliance Superstore
3 months ago
Thank you for your feedback, Were sorry to hear the packaging on the order was poor. We shall certainty relay this feedback to our suppliers. Our system does allow you to request a quotation or submit an order apologies if this was not clear
 Verified review
3 months ago
Great price compared to other sites, items came packed well and promptly
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Answer by Catering Appliance Superstore
3 months ago
Thank you for your positive feedback
 Verified review
4 months ago
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Answer by Catering Appliance Superstore
4 months ago
Thank you for your review
 Verified review
4 months ago
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Answer by Catering Appliance Superstore
4 months ago
Thank you for your review
 Verified review
6 months ago
Would have been 5 if we'd had notification of the delivery. Otherwise everything good - very good phone call to check stock, quick delivery,, good product, good price etc.
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Answer by Catering Appliance Superstore
6 months ago
Thank you for your rating and comments - We appreciate any feedback
 Verified review
10 months ago
Delivery was a major let down and Catering Appliance need to use a different delivery company. Not delivered on correct day not notified wasted 2 people x 2 hours time. Came next day and delivery man very disinterested. Appliance was fine marked down as some of the protective film on it had been partly removed - had been delivered to someone else before? The product is fine despite this though.
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Answer by Catering Appliance Superstore
10 months ago
Apologies for the poor delivery experience you have received, I will certainly pass your comments on to our suppliers. I am happy to hear the product is fine and if you require any assistance with this unit please do not hesitate to contact us
 Verified review
7 months ago
Found website somewhat complicated...so many products.They could probably do with some better instructional videos on line. But their customer service team are prompt and helpful.
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Answer by Catering Appliance Superstore
7 months ago
Thanks for your feedback and 5 star ratings!
 Verified review
1 year ago
Communication with CAS was very good, delivery was poor,. Instructions given to delivery company was not followed, item delivered to wrong address, eventually arrived a week late.
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Answer by Catering Appliance Superstore
11 months ago
Thanks for your feedback, we're sorry to have let you down with your delivery. Sometimes delivery messages don't always get through the delivering depo. We do try our hardest to get these passed through.
 Verified review
7 months ago
Initially communication could have been better by informing us when our order was delayed twice. Once we chose another model which was in stock delivery was excellent.
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Answer by Catering Appliance Superstore
7 months ago
Thanks for your feedback, we're sorry there was a delay in delivery
 Verified review
1 year ago
Goods delivered in excellent time just need a little more notice of delivery fortunately another resident was able to take delivery
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Answer by Catering Appliance Superstore
8 months ago
Thanks for the review!
 Verified review
9 months ago
Delivery was a day longer than expected. Excellent communication with the company. Mixer works well, although slightly noisy.
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Answer by Catering Appliance Superstore
9 months ago
Thanks for your feedback, we're sorry there was a delay in delivery !
 Verified review
10 months ago
Hi customer service very good , the ice machine doesn’t produce as much as I thought and smaller that I thought ,
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Answer by Catering Appliance Superstore
10 months ago
Thank you for your feedback, Sorry to hear your not satisfied with your machine.
 Verified review
5 months ago
Professional and quick postage.
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Answer by Catering Appliance Superstore
5 months ago
That's what we aim for! Thank you!
 Verified review
10 months ago
Great customer services, bit slow to answer the phones sometimes.
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Answer by Catering Appliance Superstore
10 months ago
Thank you for your feedback and comments, I will pass these on
 Verified review
1 year ago
Service was excellent product was slightly weaker than expected
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Answer by Catering Appliance Superstore
1 year ago
Thanks for your comments, it's great to see that you were pleased with our service. We hope that you are happy with your purchase.
 Verified review
10 months ago
Was great service but delivered to wrong venue
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Answer by Catering Appliance Superstore
10 months ago
Thank you for you feedback and apologies this was delivered to the wrong address,
 Verified review
11 months ago
Nothing to say, bought it they delivered it!!
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Answer by Catering Appliance Superstore
11 months ago
Thanks for the review!
 Verified review
1 year ago
Bar the delivery charge all good
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Answer by Catering Appliance Superstore
8 months ago
Thanks for the review!
 Verified review
9 months ago
Very nice thanks.
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Answer by Catering Appliance Superstore
9 months ago
Great feedback, thank you!