Catering Appliance SuperstoreReviews:
377 reviews in the last 12 months3,980 total reviews
Excellent
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Top positive review
28 Jan 2023
Verified review
Great advice, quality product, better priced than elsewhere. Can highly recommend. Our purchase was for household use.
After a debilitating illness from food poisoning, we wouldn't entertain anything less than a professional quality instrument. Spend a few more pounds and get a much better, long lasting professional product than you would find in Lidl.
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Top negative review
18 Oct 2023
Verified review
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?)
I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number
waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke!
Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive
I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
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Reviews for Catering Appliance Superstore
1 Nov 2023
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Quick delivery, pleasant staff and good prices.
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2 Nov 2023
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Keen pricing and great service
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23 Oct 2023
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Excellent fast service
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Answer by Catering Appliance Superstore
25 Oct 2023
Thank you for your feedback, its great to hear
19 Oct 2023
Verified review
They were able to resolve an issue immediately and effectively.
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Answer by Catering Appliance Superstore
25 Oct 2023
Thank you so much for your review its great to hear that we were able to rectify the issue for you
12 Oct 2023
Verified review
Good value and on time
Good value, on time delivery.
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Answer by Catering Appliance Superstore
13 Oct 2023
Thank you, We are glad to hear you were so happy with your experience :-)
9 Nov 2023
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8 Nov 2023
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8 Nov 2023
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2 Nov 2023
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2 Nov 2023
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30 Oct 2023
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26 Oct 2023
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24 Oct 2023
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Answer by Catering Appliance Superstore
25 Oct 2023
Thank you for your 5 star rating
20 Oct 2023
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Answer by Catering Appliance Superstore
25 Oct 2023
Thank you for your 5 star rating
19 Oct 2023
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Answer by Catering Appliance Superstore
19 Oct 2023
Thank you for your 5 star review
13 Oct 2023
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Answer by Catering Appliance Superstore
19 Oct 2023
Thank you for your 5 star review
12 Oct 2023
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Answer by Catering Appliance Superstore
12 Oct 2023
Thank you for your 5 star rating
18 Oct 2023
Verified review
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?)
I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number
waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke!
Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive
I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
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24 Oct 2023
Verified review
I would like to give them no stars. Do not buy from these people. There are other options out there with as good price or cheaper and willing to offer a service.
I also think that haulage companies should take responsibility for the items being delivered. You pay over £1000 for a freezer and they want to charge £300 delivery and £150 cancellations! There is no one in Britain who would find this acceptable
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Answer by Catering Appliance Superstore
25 Oct 2023
Hi Corinne, I can see you have left this review on several of our platforms. To reiterate again, You failed to disclose that your area was not accessible with a HGV despite us advising this on our terms online, your confirmation, your invoice, and the booking in call from the transport team. Therefore you have incurred aborted delivery fees. We make it clear that costs may be incurred if we are not provided relevant information relating to access restrictions.
The £300.00 cost you have been quoted is based on a redelivery using a smaller van from the delivery company and also includes the aborted delivery fee's incurred.
We waivered the standard restocking fee and charged £150 + Vat aborted delivery fee for the cancellation of order.
It is the responsibility of the customer to advise us of any restrictions at site and we cannot be held responsible for you not providing this information and the delivery failing as it would not fit down the single track lane. Once the suppliers confirm the unit is back a credit will be raised less this fee and this matter will be closed
27 Oct 2023
Verified review
25% restocking fee is outrageous and disgusting. I know an awful lot of people in the hospitality industry and I will be making sure that they never use your company.
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