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Catering Appliance Superstore
Reviews:

400 reviews in the last 12 months4,161 total reviews  

4.55
Excellent

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Top positive review

30 May 2023
 Verified review
I put 5 stars for the promptness of delivery, but the delivery itself has a lot to be desired, we were in the house waiting for the delivery, neither the doorbell or the door was knocked because 2 hours after it was expected we got a text to say it had been delivered 4 doors away, the driver couldn't be bothered to deliver to the right house. as it was we were unable to check the item for damage, Fortunately it was well packed and undamaged. service great - delivery rubbish.

Top negative review

18 Oct 2023
 Verified review
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?) I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke! Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
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Reviews for Catering Appliance Superstore

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23 Apr 2024
 Verified review
Very quick and prompt service, good price as well.
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Answer by Catering Appliance Superstore
23 Apr 2024
Thank you so much for giving us 5 stars. You made our day!
29 Mar 2024
 Verified review
Easy order fast delivery easy to use recommend
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Answer by Catering Appliance Superstore
15 Apr 2024
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
11 Apr 2024
 Verified review
Great company equipment delivery very quick.
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Answer by Catering Appliance Superstore
15 Apr 2024
Thank you for your 5-star review! We very much appreciate your feedback.
15 Apr 2024
 Verified review
Great price, fast delivery. Very pleased.
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Answer by Catering Appliance Superstore
15 Apr 2024
Thank you for your 5-star review! We very much appreciate your feedback.
SK
Steve K.
Tatworth
17 Apr 2024
 Verified review
Delivery not as promised or paid for
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Answer by Catering Appliance Superstore
4 hours ago
Thank you for your review, I do believe that one of the sales team had contacted you to advise that there was an unfortunate picking issue, with malfunction of the picking equipment in the manufacturers warehouse that had effected the delivery eta of your knives. We do believe that this issue has now been corrected and that there should be no further issues going forward. We apologise for any inconvenience that this caused and hope to be of further assistance to you in the future.
16 Apr 2024
 Verified review
Quick efficent service. Great price
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Answer by Catering Appliance Superstore
16 Apr 2024
Thank you for your 5-star review! We very much appreciate your feedback.
18 Apr 2024
 Verified review
Great price and excellent delivery
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Answer by Catering Appliance Superstore
23 Apr 2024
Thank you so much for giving us 5 stars. You made our day!
FM
18 Apr 2024
 Verified review
Very trustworthy company
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Answer by Catering Appliance Superstore
23 Apr 2024
Thank you for taking the time to leave a review, it is very much appreciated.
17 Apr 2024
 Verified review

quick and great servoice

quick and great service
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Answer by Catering Appliance Superstore
23 Apr 2024
Thank you so much for giving us 5 stars. You made our day!
11 Apr 2024
 Verified review
CUSTOMER SERVICES
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Answer by Catering Appliance Superstore
15 Apr 2024
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
25 Apr 2024
 Verified review
Very helpful
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Answer by Catering Appliance Superstore
30 Apr 2024
That is great to know. We look forward to hearing from you again soon
15 Apr 2024
 Verified review
Good product
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Answer by Catering Appliance Superstore
15 Apr 2024
Thank you for taking the time to leave a review, it is very much appreciated.
27 Apr 2024
 Verified review
Excellent
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Answer by Catering Appliance Superstore
30 Apr 2024
Thank you for taking the time to leave a review, it is very much appreciated.
17 Apr 2024
 Verified review
nothing
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Answer by Catering Appliance Superstore
23 Apr 2024
Thank you for giving us 5 stars
25 Apr 2024
 Verified review
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Answer by Catering Appliance Superstore
30 Apr 2024
Thank you for taking the time to leave a review, it is very much appreciated.
25 Apr 2024
 Verified review
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Answer by Catering Appliance Superstore
30 Apr 2024
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
25 Apr 2024
 Verified review
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Answer by Catering Appliance Superstore
30 Apr 2024
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
25 Apr 2024
 Verified review
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Answer by Catering Appliance Superstore
30 Apr 2024
Thank you so much for giving us 5 stars. You made our day!
24 Apr 2024
 Verified review
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30 Apr 2024
Thank you so much for giving us 5 stars. You made our day!
24 Apr 2024
 Verified review
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Answer by Catering Appliance Superstore
30 Apr 2024
Thank you so much for giving us 5 stars. You made our day!