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Most relevant positive review
28 Oct 2023
Verified review
Needed to urgently replace our water boiler and Catering Appliance Superstore had the quickest delivery - having not used them before I was apprehensive buying a high cost item form a place Ive not used before but took the chance and hoped for the best we were not disappointed the item arrived when it said it would and all good so far. Thank you Catering Appliance Superstore we will be using your shop again :-D
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?)
I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number
waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke!
Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive
I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
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Reviews for Catering Appliance Superstore
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14 Aug 2024
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Answer by Catering Appliance Superstore
22 Aug 2024
Thank you so much for giving us 5 stars. You made our day!
13 Aug 2024
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Answer by Catering Appliance Superstore
22 Aug 2024
Thank you so much for giving us 5 stars. You made our day!
15 Aug 2024
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Terrible experience with delivery. No contact from the delivery driver, he just failed delivery, saying he couldn't drive his tiny truck into our estate (where articulated lorries, bin lorries, fire engines, oil tankers, delivery trucks regularly drive). They were fairly curt with their responses to my emails. Wanted to charge me £75 for redelivery or 20% restocking fee, as their driver couldn't be bothered. In the end, after many emails and phone calls they agreed to 'attempt' redelivery. I had to take a tractor and forks down to meet the driver and mate on the main road and take delivery in a precarious location! Absolutely bonkers, we are on a sound, tarmac road, busses, coaches etc regularly drive through, but not this guy and his tiny truck. Absolute trauma and I wish I'd spent the extra £20 and bought from my usual supplier, who have delivered a great many, much larger appliances to me with no drama.
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Answer by Catering Appliance Superstore
20 Aug 2024
We are sorry to hear of your experience. Unfortunately, on this occasion, I believe the issue was the 14 ft bridge which prevented access for our courier’s 16 ft lorry large artic vehicle (which is required to be a maximum height of 16ft by law). I do believe an agreement was reached and the product was delivered. We apologise again and will ensure we pass your comments across to our supplier and their courier company.
29 Aug 2024
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Poor, poor, poor
We paid for a timed delivery 7 days ago. The rearranged date didn't happen either. The appliances still haven't arrived.
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Answer by Catering Appliance Superstore
4 Sept 2024
We are very sorry for this situation. We believe that part of your order has been delivered. Unfortunately, our supplier didn't communicate to us that the items you purchased were not in stock. We are dealing directly with our supplier to ensure this does not happen again where possible.
17 Jul 2024
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Had the pleasure of dealing with Linsey from the sales team. She was very helpful and did everything possible to answer my questions in a very polite manner. Would go back and use these again no problem.
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Answer by Catering Appliance Superstore
30 Jul 2024
We’re very grateful that you took the time to leave us a 5-star review. Thank you!
3 Aug 2024
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Had the same item delivered from another online retailer. So when I had to send it back I googled and found this online store. Wish I had used them first time around
Very prompt delivery - thank you
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Answer by Catering Appliance Superstore
22 Aug 2024
That is great to know. We look forward to hearing from you again soon
18 Jul 2024
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My product arrived as described and within the time frame stated, Good communication and updates with first class delivery a pleasant to do business with. More than happy to use again.
Thank you 🙏
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Answer by Catering Appliance Superstore
30 Jul 2024
That is great to hear! Thank you for your review, it is very much appreciated.
25 Jul 2024
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Order was easy to place, oven arrived a couple of days later. All excellent.
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Answer by Catering Appliance Superstore
30 Jul 2024
Thank you for your 5-star review! We very much appreciate your feedback.
15 Jul 2024
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Church catering facility
Speed of delivery to my address. We were keen to improve our church catering
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Answer by Catering Appliance Superstore
30 Jul 2024
That is great to know. We look forward to hearing from you again soon.
30 Jul 2024
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Excellent service, excellent delivery and the microwave is fantastic
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Answer by Catering Appliance Superstore
22 Aug 2024
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
28 Jul 2024
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excellent service easy website use you all the time
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Answer by Catering Appliance Superstore
30 Jul 2024
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
6 Aug 2024
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Easy to order and it arrived the next day.
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Answer by Catering Appliance Superstore
22 Aug 2024
That is great to know. We look forward to hearing from you again soon
1 Aug 2024
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Next day delivery at a competitive price!
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Answer by Catering Appliance Superstore
22 Aug 2024
That is great to hear! Thank you for your review, it is very much appreciated.
30 Jul 2024
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Easy sight to navigate. Delivery prompt
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Answer by Catering Appliance Superstore
22 Aug 2024
Thank you for taking the time to leave a review, it is very much appreciated.
10 Aug 2024
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Easy to order and fast delivery.
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Answer by Catering Appliance Superstore
22 Aug 2024
That is great to hear! Thank you for your review, it is very much appreciated.
5 Aug 2024
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Quick reaction time with my order
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Answer by Catering Appliance Superstore
22 Aug 2024
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
21 Jul 2024
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Good price, prompt service.
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2 Aug 2024
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Amazing customer service!
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Answer by Catering Appliance Superstore
22 Aug 2024
Thank you for taking the time to leave a review, it is very much appreciated.
27 Jul 2024
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Arrived as stated
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Answer by Catering Appliance Superstore
30 Jul 2024
Thank you for taking the time to leave a review, it is very much appreciated.
29 Jul 2024
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Great service
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Answer by Catering Appliance Superstore
30 Jul 2024
Thank you so much for giving us 5 stars. You made our day!