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Catering Appliance Superstore
Reviews:

397 reviews in the last 12 months4,188 total reviews  

4.56
Excellent

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Most relevant positive review

28 Oct 2023
 Verified review
Needed to urgently replace our water boiler and Catering Appliance Superstore had the quickest delivery - having not used them before I was apprehensive buying a high cost item form a place Ive not used before but took the chance and hoped for the best we were not disappointed the item arrived when it said it would and all good so far. Thank you Catering Appliance Superstore we will be using your shop again :-D

Most relevant negative review

18 Oct 2023
 Verified review
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?) I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke! Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
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Reviews for Catering Appliance Superstore

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7 Jun 2024
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Answer by Catering Appliance Superstore
7 days ago
Thank you for your review, please let us know what we need to do, to reach 5 stars.
5 Jun 2024
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Answer by Catering Appliance Superstore
7 days ago
Thank you so much for giving us 5 stars. You made our day!
28 May 2024
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Answer by Catering Appliance Superstore
28 May 2024
Thank you for your 5-star review! We very much appreciate your feedback.
28 May 2024
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Answer by Catering Appliance Superstore
28 May 2024
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
27 May 2024
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Answer by Catering Appliance Superstore
28 May 2024
Thank you so much for giving us 5 stars. You made our day!
27 May 2024
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Answer by Catering Appliance Superstore
28 May 2024
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
26 May 2024
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Answer by Catering Appliance Superstore
28 May 2024
Thank you so much for giving us 5 stars. You made our day
3 Jun 2024
 Verified review

Microwave order

It was out of stock. They did refund me, but only after two weeks that they let me know.
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Answer by Catering Appliance Superstore
4 days ago
We have investigated this and noted that the date of delivery was specified on your order confirmation - which clearly stated the item was on back order. Unfortunately similar to most medium style companies, once an order has been taken, there are certain processes we have to follow to provide a refund which are industry standard. in time.
6 Jun 2024
 Verified review
delivery slow and disorganised
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Answer by Catering Appliance Superstore
4 days ago
We apologise on behalf of our Supplier. We are investigating this situation to address how and why it occurred, so prevent it from happening in the future.
10 Jun 2024
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Answer by Catering Appliance Superstore
4 days ago
We have noted your one-star review and acknowledged an incident with your delivery date, Unfortunately like all companies in our market place, we are at the mercy of our couriers. Any incidents are always reported to improve the standard of service we receive. I apologise that on this occasion, you did not receive the high standards to which we would like to maintain.
17 May 2024
 Verified review
Great experience from first contact with the company - very responsive customer support, great help and advice and quick delivery. Delivery guys were great too!
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Answer by Catering Appliance Superstore
20 May 2024
That is great to hear! Thank you for your review, it is very much appreciated.
1 May 2024
 Verified review
Really helpful when I phoned and asked questions. The delivery guys were great and moved the fridge into the shop for us and collected our old fridge
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Answer by Catering Appliance Superstore
1 May 2024
That is great to know. We look forward to hearing from you again soon. Thank you.
11 May 2024
 Verified review
My appliance wasn’t in stock due to a computer error, so they upgraded my purchase free of charge!
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Answer by Catering Appliance Superstore
20 May 2024
Thank you for your 5-star review! We very much appreciate your feedback.
23 Apr 2024
 Verified review
Very happy with item and quick delivery. Well packaged. Would definitely buy again.
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Answer by Catering Appliance Superstore
23 Apr 2024
Thank you for your 5-star review! We very much appreciate your feedback.
24 Apr 2024
 Verified review
Easy to order, all in stock and arrived when they said it would, excellent service
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Answer by Catering Appliance Superstore
30 Apr 2024
That is great to know. We look forward to hearing from you again soon
2 May 2024
 Verified review
excellent service from the point of order to delivery.
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Answer by Catering Appliance Superstore
8 May 2024
Thank you for your 5-star review! We very much appreciate your feedback.
29 Apr 2024
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Great efficient and professional service
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Answer by Catering Appliance Superstore
30 Apr 2024
Thank you so much for giving us 5 stars. You made our day!
30 Apr 2024
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quick delivery and all working fine
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Answer by Catering Appliance Superstore
30 Apr 2024
That is great to know. We look forward to hearing from you again soon
3 May 2024
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Quick delivery
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Answer by Catering Appliance Superstore
8 May 2024
Thank you so much for giving us 5 stars. You made our day!
30 Apr 2024
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Quick delivery
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Answer by Catering Appliance Superstore
30 Apr 2024
Thank you for your review, please let us know what we can do to take your review to 5 stars?