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Catering Appliance Superstore
Reviews:

400 reviews in the last 12 months4,161 total reviews  

4.55
Excellent

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Top positive review

30 May 2023
 Verified review
I put 5 stars for the promptness of delivery, but the delivery itself has a lot to be desired, we were in the house waiting for the delivery, neither the doorbell or the door was knocked because 2 hours after it was expected we got a text to say it had been delivered 4 doors away, the driver couldn't be bothered to deliver to the right house. as it was we were unable to check the item for damage, Fortunately it was well packed and undamaged. service great - delivery rubbish.

Top negative review

18 Oct 2023
 Verified review
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?) I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke! Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
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Reviews for Catering Appliance Superstore

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17 Mar 2024
 Verified review

Definitely our supplier for the future.

Absolutely fantastic service from start to finish always kept informed and best price available will definitely be back for our trade items.
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Answer by Catering Appliance Superstore
2 Apr 2024
That's great news ! Thank you for the great review and 5 Stars
10 Mar 2024
 Verified review
An easy smooth experience with on time delivery and easy website
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Answer by Catering Appliance Superstore
19 Mar 2024
Thank you for the great review and 5 Stars - We really appreciate all the reviews
8 Mar 2024
 Verified review
Ordered easily, delivered quickly
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Answer by Catering Appliance Superstore
19 Mar 2024
Thank you for your review and the 5 Stars - It is very welcome !
25 Mar 2024
 Verified review
Had an issue with the first item delivered but soon sorted and second one delivered.
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Answer by Catering Appliance Superstore
15 Apr 2024
Thank you so much for your comments. We are glad the situation was resolved and the second item was delivered promptly.
14 Mar 2024
 Verified review
Good information and explanation backed by good service
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Answer by Catering Appliance Superstore
2 Apr 2024
Thank you for the 5 Stars ! We are glad that you got all the information you required
28 Mar 2024
 Verified review
Extremely good excellent
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Answer by Catering Appliance Superstore
15 Apr 2024
That is great to hear ! Thank you for your review, it is very much appreciated
19 Mar 2024
 Verified review
Great quick service
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Answer by Catering Appliance Superstore
2 Apr 2024
Thank you for the 5 Stars and for taking the time to write a review. It is very much appreciated.
28 Mar 2024
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Answer by Catering Appliance Superstore
15 Apr 2024
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
25 Mar 2024
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Answer by Catering Appliance Superstore
15 Apr 2024
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
20 Mar 2024
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Answer by Catering Appliance Superstore
15 Apr 2024
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
19 Mar 2024
 Verified review
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Answer by Catering Appliance Superstore
15 Apr 2024
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
18 Mar 2024
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Answer by Catering Appliance Superstore
2 Apr 2024
Thank you for your 5 Stars - It is very much appreciated
17 Mar 2024
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Answer by Catering Appliance Superstore
2 Apr 2024
Thank you so much for the 5 Stars - We are very grateful
13 Mar 2024
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Answer by Catering Appliance Superstore
19 Mar 2024
Thank you for your 5 Star review - It is greatly appreciated
12 Mar 2024
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Answer by Catering Appliance Superstore
19 Mar 2024
Thank you for your 5 Stars - It is greatly appreciated
8 Mar 2024
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Answer by Catering Appliance Superstore
19 Mar 2024
Thank you for the 5 Stars - It is really appreciated.
5 Mar 2024
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Answer by Catering Appliance Superstore
6 Mar 2024
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
5 Mar 2024
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6 Mar 2024
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
4 Mar 2024
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6 Mar 2024
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
1 Mar 2024
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Answer by Catering Appliance Superstore
6 Mar 2024
We’re so grateful that you took the time to leave us a 5-star review. Thank you!