Reviews for Catering Appliance Superstore
4.64/5.00
Excellent
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Catering Appliance SuperstoreReviews
: 3,312ExcellentCertified
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Catering Appliance Superstore- Logo - reviews
Catering Appliance Superstore - Commercial catering equipment supplier
On our website we provide a wide range of catering equipment such as commercial fridges, freezers, ovens, ranges, bain maries, water boilers, food merchandisers, dishwashers, grills and much, much more...
We now boast over 25,000 appliances and sundry catering products within our range. We feature most of the top brands including Panasonic, Samsung, Gram, Foster, Lincat, Parry, Falcon and Polar
Contact
J.J. Martin (Catering Appliance Superstore) LTD
Mintsfeet Road South, Mintsfeet Industrial Estate
LA9 6ND Kendal, Cumbria
United Kingdom
Trade register
Companies House 08292604
the most relevant positive review
2021-04-21T20:05:05Z 10 months ago
Great customer service very nice friendly office staff. Friendly and helpful delivery driver. Very competitive prices, so far so good but I cannot comment on my purchases as I haven’t even plugged them in yet, but they look great. I ordered 2 tall coolers a tall display fridge and a large glass lid display freezer Just waiting for my freezer to be delivered as the one I wanted was out of stock.
the most relevant critical review
2021-10-25T09:27:52Z 3 months ago
My understanding is that they do not hold stock and rely on their suppliers to send the goods. The goods came very late. Contacting them didn't do anything, they would just tell you when to expect the goods (which didn't arrive then). So basically, they're taking your money to pass an order through and when it doesn't go well, it's their supplier's fault. Cut the middle man! Baking trays were poor
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
3 months ago
Hi there, I am sorry to hear of the issues you have experienced. We do stock a large selection of products in our warehouse however some items are bought direct from suppliers.
I can see from the notes that some of the items were sent separately which we offered an apology for and assured you this isn't the experience we like to offer our customers.
Our suppliers do have goods in different warehouses so they have despatched what they have as soon as possible and the rest to follow asap
I understand this order is now complete. Again please accept our apologies for the inconvenience caused.
Read the most relevant positive or most relevant critical review
Positive
Critical
2021-04-21T20:05:05Z 10 months ago
Great customer service very nice friendly office staff. Friendly and helpful delivery driver. Very competitive prices, so far so good but I cannot comment on my purchases as I haven’t even plugged them in yet, but they look great. I ordered 2 tall coolers a tall display fridge and a large glass lid display freezer Just waiting for my freezer to be delivered as the one I wanted was out of stock.
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2021-10-25T09:27:52Z 3 months ago
My understanding is that they do not hold stock and rely on their suppliers to send the goods. The goods came very late. Contacting them didn't do anything, they would just tell you when to expect the goods (which didn't arrive then). So basically, they're taking your money to pass an order through and when it doesn't go well, it's their supplier's fault. Cut the middle man! Baking trays were poor
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
3 months ago
Hi there, I am sorry to hear of the issues you have experienced. We do stock a large selection of products in our warehouse however some items are bought direct from suppliers.
I can see from the notes that some of the items were sent separately which we offered an apology for and assured you this isn't the experience we like to offer our customers.
Our suppliers do have goods in different warehouses so they have despatched what they have as soon as possible and the rest to follow asap
I understand this order is now complete. Again please accept our apologies for the inconvenience caused.
Read more
What other customers say about their experience with Catering Appliance Superstore
2021-12-23T10:47:15Z 1 month ago
Bought a Caterlite induction hob. Works well and reasonably priced. Quick delivery so very happy.
Communication not brilliant. Didn't have any info about item being shipped, but arrived very quickly.
Verified review|
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
4 days ago
Great to hear, thanks for the feedback!
2022-01-19T08:09:24Z 3 days ago
Excellent company, quick delivery and good customer service. I had a faulty item which was collected and replaced with no problems at all and you could actually speak to someone.
Verified review|
2021-12-28T14:16:15Z 25 days ago
Sales assistant was very helpful, checked information on various models for me, before giving the answers to my wuestions. Fast service and delivery
Verified review|
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
15 days ago
Thank you for your kind comments, it's always great to know when customers are pleased with our service.
2021-12-26T11:49:41Z 1 month ago
great experience from start to finish with product availability and alternatives available, speedy delivery and excellent communication from Alex
Verified review|
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
15 days ago
Thanks for your review, Its great to hear that you were happy with our service
2022-01-17T08:42:46Z 5 days ago
Had all the items I wanted at a very good price .Delivery was excellent items were well packet and I will use them again thank you
Verified review|
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
4 days ago
That's what we aim for!
Thank you!
2022-01-20T08:45:00Z Yesterday
Very professional, ensured the item I was asking for was the correct one and dispatched it promptly.
Verified review|
2022-01-10T10:04:00Z 12 days ago
Very good price, and item exactly as described. Fast and easy to clean.
Purchased for domestic use.
Verified review|
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
4 days ago
That's what we aim for!
Thank you!
2022-01-10T21:40:14Z 11 days ago
Prompt excellent service. Delivered quickly on the date and at the time stated. Well packaged.
Verified review|
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
4 days ago
Thanks for your feedback and 5 star ratings!
2022-01-19T09:56:14Z 3 days ago
Good service and better prices than their competition. Always my first choice.
Verified review|
2022-01-12T20:18:41Z 9 days ago
Delivery was really fast, and communications was excellent.
Verified review|
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
4 days ago
Thank you for your kind comments! We try our best!
2022-01-16T17:38:49Z 6 days ago
Very prompt delivery. Goods very well packaged.
Verified review|
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
4 days ago
Thanks for your feedback and 5 star ratings!
2022-01-14T10:51:23Z 8 days ago
Easy ordering process and prompt delivery
Verified review|
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
4 days ago
Thank you for your kind comments, it's always great to know when customers are pleased with our service.
2022-01-01T08:12:55Z 21 days ago
Constant communication regarding delivery
Verified review|
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
15 days ago
Great to hear, thanks for the feedback!
2022-01-03T09:11:03Z 19 days ago
very helpful company and delivered quick
Verified review|
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
15 days ago
Thank you for your kind comments! We try our best!
2022-01-05T10:57:00Z 17 days ago
Good to deal with. Prompt delivery
Verified review|
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
15 days ago
That's what we aim for! Thanks for the positive feedback!
2022-01-02T13:25:59Z 20 days ago
customer service was superb
Verified review|
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
15 days ago
Thank you for your kind comments, it's always great to know when customers are pleased with our service.
2022-01-09T08:26:35Z 13 days ago
Good service
Thanks
Verified review|
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
4 days ago
Great to hear, thank you for the 5 star rating!
2021-12-26T12:16:21Z 1 month ago
Bought for Christmas present for my son and he thought it was superb!
Verified review|
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
15 days ago
That's what we aim for!
Thank you!
2022-01-18T12:25:23Z 4 days ago
Good customer service. Quick delivery.
Verified review|
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
4 days ago
Great to hear, thank you for your comments and 5 star rating!
2021-12-24T12:47:23Z 1 month ago
Quick delivery , and good rapping .
Verified review|
Catering Appliance Superstore- Logo - reviews
Answer by Catering Appliance Superstore
15 days ago
Great to hear, thank you for the 5 star rating!
Reviews for Catering Appliance Superstore
4.64/5.00
Excellent
How is the rating calculated?
Trustmark for Catering Appliance Superstore
Status:
updated on: 21/01/2022
certified since: 19/06/2017
Catering Appliance Superstore is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
Secured by a guarantee
At Catering Appliance Superstore, you can use the guarantee from Trusted Shops and protect up to £2,500 . Find out more
Details about Catering Appliance Superstore
Catering Appliance Superstore- Logo - reviews
Catering Appliance Superstore - Commercial catering equipment supplier
On our website we provide a wide range of catering equipment such as commercial fridges, freezers, ovens, ranges, bain maries, water boilers, food merchandisers, dishwashers, grills and much, much more...
We now boast over 25,000 appliances and sundry catering products within our range. We feature most of the top brands including Panasonic, Samsung, Gram, Foster, Lincat, Parry, Falcon and Polar
Contact
J.J. Martin (Catering Appliance Superstore) LTD
Mintsfeet Road South, Mintsfeet Industrial Estate
LA9 6ND Kendal, Cumbria
United Kingdom
Trade register
Companies House 08292604