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certified since: 19/06/2017
updated on: 25/06/2022
Catering Appliance Superstore is checked and certified according to the Trusted Shops quality criteria
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- Protection of personal data
- Clear ordering process
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Reviews for Catering Appliance Superstore
This is how we ensure that reviews come from real consumers.
the most relevant positive review
4 days ago
This company are excellent and a pleasure to deal with. Real people who answer the phones not answer machines or virtual assistants. They put there customers
first, they return calls, and emails and even when there is a problem through no
fault of there own they get involved and sort any issues. Can’t praise them enough and will definitely be buying from them again. They are worth ever bit of a 5 star review.
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the most relevant critical review
21 days ago
Very unhelpful, they are only agents (middle man/ broker) (not a suppliers) with no control on any thing only apology to buy time and lie. once you pay for item you are F….. they give no dam about customer. You can not even cancel the item and when you try to complain they will threaten you to deduct 25% of total bill. I will never recommend and will never buy from adexa and catering appliances both are bunch of crooks. 👎🏼👎🏼👎🏼👎🏼
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Reviews for Catering Appliance Superstore
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Verified review
Yesterday
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Verified review
Yesterday
Part was as described and reasonably priced.
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Verified review
2 days ago
On time, recommend product , no problems
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Verified review
4 days ago
This company are excellent and a pleasure to deal with. Real people who answer the phones not answer machines or virtual assistants. They put there customers
first, they return calls, and emails and even when there is a problem through no
fault of there own they get involved and sort any issues. Can’t praise them enough and will definitely be buying from them again. They are worth ever bit of a 5 star review.
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Answer by Catering Appliance Superstore
3 days ago
Great to hear, thank you for the 5 star rating!
Verified review
5 days ago
Speed of delivery
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Answer by Catering Appliance Superstore
3 days ago
Great feedback, thank you!
Verified review
5 days ago
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Answer by Catering Appliance Superstore
3 days ago
Thank you for your 3 star rating, I can see some of your items are on back order. Apologies for the inconvenience
Verified review
6 days ago
Order delivered very promptly, excellent service, Thank you
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Answer by Catering Appliance Superstore
3 days ago
That's what we aim for!
Thank you!
Verified review
9 days ago
Absolutley disgusting service they sent me cooking equipment with a filthy white scummy substance on them amd when ive tried to return the items made it as difficult as possible and still no refund now handed over to trading standards AVOID THIS COMPANY
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Answer by Catering Appliance Superstore
3 days ago
Hi Stephen, Thank you for your review,
You asked for these to be returned as you are no longer perusing your business venture and we have provided instructions on how to return the knife and chopping board you ordered.
We are still awaiting the return of these products, However it has been agreed prior that once these are back a full credit would be issued.
Verified review
9 days ago
My order arrived a day late but the items were good quality and fit well.
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Answer by Catering Appliance Superstore
3 days ago
Thank you for your feedback and apologies for the late delivery
Verified review
9 days ago
The Delivery frm the company was really quick
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Answer by Catering Appliance Superstore
3 days ago
Thank you for your kind comments, it's always great to know when customers are pleased with our service.
Verified review
9 days ago
First class service as usual
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Answer by Catering Appliance Superstore
3 days ago
Thank you for your kind comments! We try our best!
Verified review
11 days ago
Excellent speedy delivery.
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Answer by Catering Appliance Superstore
3 days ago
Thanks for the review!
Verified review
12 days ago
Very, very slow delivery. Still awaiting parts that were ordered 3 weeks ago.
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Answer by Catering Appliance Superstore
3 days ago
Thank you for your review and sorry to hear the items arrived late,
We do our best to ensure any delays with delivery with deliveries are communicated to the customer however on this occasions it appears our supplier did not inform us of the delay,
Please accept our sincere apologies
Verified review
12 days ago
Ordered a fryer, but not in stock, refund quickly
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Answer by Catering Appliance Superstore
3 days ago
Thanks for the review!
Verified review
13 days ago
Thank You
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Answer by Catering Appliance Superstore
3 days ago
Great to hear, thank you for your comments and 5 star rating!
Verified review
14 days ago
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Answer by Catering Appliance Superstore
3 days ago
Thank you for the 5 star rating
Verified review
14 days ago
Quick delivery, great price and pleased with the product.
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Answer by Catering Appliance Superstore
3 days ago
Thanks for your feedback and 5 star ratings!
Verified review
17 days ago
Very quick service and very friendly delivery driver. Extremely happy customer.
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Verified review
18 days ago
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Answer by Catering Appliance Superstore
17 days ago
I am sorry to see the low rating you have provided us
I can see your order for the cake tin was placed and delivery was received the next working day with no issues logged.
I would appreciate further feedback from you regarding this review, please can you email us directly at complaints@catering-appliance.com and we can look into this matter further.
Thank you
Verified review
18 days ago
Great customer service ...
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Answer by Catering Appliance Superstore
17 days ago
Great to hear, thank you for the 5 star rating!