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Top positive review
28 Jan 2023
Verified review
Great advice, quality product, better priced than elsewhere. Can highly recommend. Our purchase was for household use.
After a debilitating illness from food poisoning, we wouldn't entertain anything less than a professional quality instrument. Spend a few more pounds and get a much better, long lasting professional product than you would find in Lidl.
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?)
I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number
waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke!
Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive
I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
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Reviews for Catering Appliance Superstore
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3 days ago
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3 days ago
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Phoned with a question before placing an order, answered easily and efficiently. Great service and delivery.
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4 days ago
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Very happy with the price and quality
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6 days ago
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6 days ago
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Brilliant customer service from Catering Appliance Superstore.Fantastic communication and prompt delivery.Highly recommended *****
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7 days ago
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7 days ago
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7 days ago
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Induction cooker Chefmaster
The Induction Cooker Chefmaster is excellent and easy to use.
Delivery was on time and also being able to track the delivery live online was excellent experience
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9 days ago
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11 days ago
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13 days ago
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Late delivery and poor packaging.
Site promises next day delivery and charges 6.95 if order is before 3. I ordered 2 knives , the package arrived a day late and when opened there was only one knife inside. I called and was told the other knife went to a wrong sorting office, when I questioned why they weren't sent together was met with silence. When it arrived, another day late, the knife wasn't securely packed and the plastic strap that kept the knife in place was broken. I didnt complain as it looked untouched. I gave you three stars due to price, but I will not shop there again. If you charge any money for delivery you should ensure its delivered on due date.
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13 days ago
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13 days ago
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13 days ago
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27 Nov 2023
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Pleasure to deal with, delivery was estimated as 4 weeks but arrived in 2 days - have to confess I ordered from Caterkwik originally as the delivery from them was 1 week and was in a hurry but then they canceled my order due to large fryers being delivered to a unit instead of home address and was flagged as potential fraud?????
Will always deal with Catering Appliance Superstore from now on. Awesome
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27 Nov 2023
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24 Nov 2023
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Consistent good service
Have used a few times now - always good service and prompt delivery
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23 Nov 2023
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Great prices and excellent customer service
We are a secondary school in Bristol and have ordered an appliance for the canteen - the price was great, the customer service was excellent and the appliance was delivered quickly
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23 Nov 2023
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Recent order of 6 water jugs
Very helpful when one item in a pack of 6 arrived damaged. Replaced within 48 hours.
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