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Top positive review
30 May 2023
Verified review
I put 5 stars for the promptness of delivery, but the delivery itself has a lot to be desired, we were in the house waiting for the delivery, neither the doorbell or the door was knocked because 2 hours after it was expected we got a text to say it had been delivered 4 doors away, the driver couldn't be bothered to deliver to the right house. as it was we were unable to check the item for damage, Fortunately it was well packed and undamaged. service great - delivery rubbish.
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?)
I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number
waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke!
Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive
I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
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Reviews for Catering Appliance Superstore
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17 Apr 2024
Verified review
On another level .....
After having some extremely serious issues with Adexa and ending up in court I was really dubious about ordering more items online. Catering Appliance are on a totally different level. Items arrive super quick. I did have a damaged item which they swiftly attended to. Customer service have been polite and pleasant and very courteous. Thank you Catering Appliance for a totally different and pleasant experience.
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Answer by Catering Appliance Superstore
23 Apr 2024
That is great to hear! Thank you for your review, it is very much appreciated.
1 May 2024
Verified review
Really helpful when I phoned and asked questions. The delivery guys were great and moved the fridge into the shop for us and collected our old fridge
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Answer by Catering Appliance Superstore
1 May 2024
That is great to know. We look forward to hearing from you again soon. Thank you.
4 days ago
Verified review
My appliance wasn’t in stock due to a computer error, so they upgraded my purchase free of charge!
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23 Apr 2024
Verified review
Very happy with item and quick delivery. Well packaged. Would definitely buy again.
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Answer by Catering Appliance Superstore
23 Apr 2024
Thank you for your 5-star review! We very much appreciate your feedback.
24 Apr 2024
Verified review
Easy to order, all in stock and arrived when they said it would, excellent service
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Answer by Catering Appliance Superstore
30 Apr 2024
That is great to know. We look forward to hearing from you again soon
13 days ago
Verified review
excellent service from the point of order to delivery.
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Answer by Catering Appliance Superstore
7 days ago
Thank you for your 5-star review! We very much appreciate your feedback.
23 Apr 2024
Verified review
Very quick and prompt service, good price as well.
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Answer by Catering Appliance Superstore
23 Apr 2024
Thank you so much for giving us 5 stars. You made our day!
29 Apr 2024
Verified review
Great efficient and professional service
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Answer by Catering Appliance Superstore
30 Apr 2024
Thank you so much for giving us 5 stars. You made our day!
15 Apr 2024
Verified review
Great price, fast delivery. Very pleased.
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Answer by Catering Appliance Superstore
15 Apr 2024
Thank you for your 5-star review! We very much appreciate your feedback.
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