Certificate for www.best2serve.com

No. X1C31306772B67DC9F52A556CC59E6FA5
 

Approved on
17/10/2014
Valid until
16/10/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for www.best2serve.com



Good

4.30/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 180 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 574 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
very pleased with service recieved on line. it was quick and easy.
4.67
Excellent

good service
5.00
Excellent

Very helpful and knowledgeable technician provided great telephone support.
5.00
Excellent

Took out extended warranty online so there was no delivery, no goods and customer service N/A.
Will be able to judge service if and when I call upon it
3.00
Fair

Good service Thankyou
5.00
Excellent

Very easy to order on line
5.00
Excellent

Fast and efficient service
5.00
Excellent

Extended warranty confirmed. I haven't had to use it yet.
5.00
Excellent

First class speedy service.
5.00
Excellent

Arrived bang on time
5.00
Excellent

Top +++++
5.00
Excellent

I've still to be able to download, despite asking for help a week ago. Gerald Roberts.
1.00
Very Poor

www.best2serve.com replies: 01/11/2017
Unfortunately we are not able to help you with technical questions or issues. We would like to advise you to call HP technical support at 0207 660 3115. Sincerely, Judith, Best2Serve

Best2serve has been very very helpful and great with support and advice
5.00
Excellent

Delivered on time
5.00
Excellent

item does not work
1.67
Poor

www.best2serve.com replies: 25/10/2017
Unfortunately we are not able to help you with technical questions or issues. We would like to advise you to call HP technical support at 0207 660 3115. Sincerely, Judith, Best2Serve

Very helpful website.
5.00
Excellent

Useless waste of money
1.00
Very Poor

www.best2serve.com replies: 23/10/2017
We’re very sorry to hear that you are not satisfied with the service that you have received. We would like to hear your complete story so we can improve our service. Therefore you can contact us on helpdesk@best2serve.com. Best regards, Judith, Best2Serve

it arrived - it worked
4.00
Good

I ordered technical phone support for my HP laptop but then realised it was my HP printer that was the problem and I was able to get a refund as I did not use the service. This was dealt with very efficiently.
4.00
Good

thanks
5.00
Excellent

Very poor communication partial delivery with no explanation, then once I complained they said the part was out of stock, before I had given them a part number or order number. Apparently no HP laptop power supplies for any model were available You have no choice for HP parts but beware of longer lead times and no coms.
1.00
Very Poor

www.best2serve.com replies: 17/10/2017
We’re very sorry to hear that you are not satisfied with the service that you have received. We will inform HP support of your feedback, so that in the future this will not happen again. Sincerely, Judith, Best2Serve

Excellent service and great to help with any problem. Highly recommended
5.00
Excellent

did not actually buy a product but had to get online assistance for printer after windows 10 update. Upset that HP did not solve problem and had to go to a partner at cost 0f £18 to cure
4.33
Good

very speedy and efficient thanx
5.00
Excellent

Easy to purchase, it will give me peace of mind for the duration of my contract
5.00
Excellent

Delivered on time, not had time to see if discs work yet
4.33
Good

the recovery USB stick I received does not work. I will be gettig rid of my newly purhased HP laptop which is useless.
2.00
Poor

www.best2serve.com replies: 29/09/2017
Thank you for your message. Unfortunately, we are not able to help you with technical issues. Please contact the HP Call Center 0207 660 3115 (0.0395 GBP/min) or visit the HP UK Website www.hp.co.uk. Thank you for your understanding. Best regards, Saskia Customer support Best2Serve

Received only 2 years and 8 months of warranty rather than 3 years.
1.00
Very Poor

www.best2serve.com replies: 26/09/2017
We are sorry to hear that there is a misunderstanding about the length of time of your HP warranty extension. In the terms and conditions on our website there is an explanation of how the warranty extension works. You can find this explanation at http://www.best2serve.com/files/mail_attachments/wex_conditions_GBR_eng.pdf. Sincerely, Judith, Best2Serve

How can I comment when I am purchasing computer protection
5.00
Excellent

I am very disappointed that I paid £18 for help with a printer fault that only provided the information that I could have got via Google or an offer to buy another printer. I suspect that the principal problem lies with HP as they have clearly let down their customers with a repeating problem that really required a replacement as soon as the scale of the problem arose a couple of years ago.
2.33
Poor

www.best2serve.com replies: 25/09/2017
We’re very sorry to hear that you are not satisfied with the service that you have received. We will inform HP technical support of your feedback, so that in the future this will not happen again. Sincerely, Judith, Best2Serve

Everything completed smoothly. Unfortunately the computer was faulty and had to be returned. My purchase was refunded with no quibble and within a couple of days of contacting them. If I purchase another HP computer will use them again.
5.00
Excellent

Helpful prompt professional service.
5.00
Excellent

The reason I have take one star off the customer service rating is that on your confirmation email to me it stated that the customer service desk was open on Saturdays. I had an issue with my PC, but when I phoned the service desk up on a Saturday between the stated hours on the email, the answer phone stated that it was only open Monday to Friday. Live chat online solved issue quickly 10/10
4.67
Excellent

Excellent Service.
5.00
Excellent

Fixed my laptop to its original state, I'm very happy with what they did. They did their best to serve
5.00
Excellent

Fast delivery
5.00
Excellent

very easy to use.Fast and reliable 5
5.00
Excellent

Product as described, prompt delivery
4.00
Good

Absolutley no help with the problem with my pc from the advisor, basically asking me to spend more money without having a good look at my computer, to get recovery discs. I have now sorted the problem in five minutes after making the call.
A complete waste of money and time.
Wont be using this service again.
2.00
Poor

www.best2serve.com replies: 07/09/2017
We’re very sorry to hear that you are not satisfied with the service that you have received. We will inform HP technical support of your feedback, so that in the future this will not happen again. Sincerely, Judith, Best2Serve

Unfortunately I had to return the casette because my printer packed up and had to be replaced
4.67
Excellent

www.best2serve.com

www.best2serve.com was certified by Trusted Shops on 17/10/2014.

Contact
Energieweg 2
5145NW Waalwijk
Netherlands
michael.janssens@ingrammicro.com
www.best2serve.com

Owner
Ingram Micro Commerce EMEA B.V.
Energieweg 2
5145NW Waalwijk
Netherlands
Trade register
Kamer van Koophandel 17230750
Authorized representative
Reinder van der Werf
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with www.best2serve.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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