Certificate for www.best2serve.com

No. X1C31306772B67DC9F52A556CC59E6FA5
 

Approved on
17/10/2014
Valid until
16/10/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for www.best2serve.com



Good

4.28/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 293 Trusted Shops reviews collected in the last 12 months.
In total, www.best2serve.com has already collected 1,063 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
16/10/2019
Date of order
09/10/2019
16/10/2019
I was not ahppy with purchasing 'up front' for advice but then not being able to get through to an advisor, when I queried it I was told that I would have to make the call and they wouldnt ring me, its not clear as to hwether I have been charged for this call and I was on the phone for an hour. When I did sppeak to an adivsor, Mark he was excellent, very helpful and solved the issue, he was great
3.00
Fair

Date of publication
16/10/2019
Date of order
09/10/2019
16/10/2019
very good
5.00
Excellent

Date of publication
15/10/2019
Date of order
01/10/2019
15/10/2019
I received the usb stick recovery drive, but again it would not work phoned hp tech service, I was on the phone for over an hour, at my expense, tech did loads of checks, none worked, so he came to the conclusion the hard drive is corrupted, to pick up computer, repair and send back at a cost of £502, now I have to send the usb stick back at my expense, terribe company would never ever deal with
2.00
Poor

www.best2serve.com replies: 16/10/2019
We regret that the recovery kit was not the solution for your problem. As the product was delivered as ordered, you will have to return it to receive a reimbursement. We will reimburse the purchase amount upon receipt. Best regards, Judith, Best2serve

Date of publication
14/10/2019
Date of order
14/10/2019
14/10/2019
HP PAVILION STILL UNDER WARRANTY ( 2yrs) WITH A WEEK TO GO. I NOTICED A WARNING INFORMING ME THE BATTERY WAS FAULTY AND DOWN TO 85 WHILE ON CHARGE AND DIMINISHING BY THE DAY . CONTACTED HP WHO SENT ME A REPLACEMENT. NO QUIBBLE, F. O. C
VERY HELPFUL, COOPERATIVE AND FRIENDLY CUSTOMER SERVICES.
WOULD DEFINITELY RECOMMEND.
4.33
Good

Date of publication
14/10/2019
Date of order
06/10/2019
14/10/2019
I specifically ordered a set of roller blind parts to replace a lost section. A different set was sent which meant more work than necessary.
4.33
Good

Date of publication
11/10/2019
Date of order
04/10/2019
11/10/2019
Very quick and efficient service with very polite communications.
5.00
Excellent

Date of publication
09/10/2019
Date of order
09/10/2019
09/10/2019
The actual repair service has not as yet been used.
5.00
Excellent

Date of publication
09/10/2019
Date of order
16/09/2019
09/10/2019
Quick and easy. No problems at all.
4.00
Good

Date of publication
08/10/2019
Date of order
01/10/2019
08/10/2019
Trouble free ordering, delivery on time & quality of item. Recommended
5.00
Excellent

Date of publication
08/10/2019
Date of order
30/09/2019
08/10/2019
When I accidentally ordered twice you were quick to notice and reimbursed me quickly.
5.00
Excellent

Date of publication
08/10/2019
Date of order
30/09/2019
08/10/2019
Easy to use.
5.00
Excellent

Date of publication
05/10/2019
Date of order
26/09/2019
05/10/2019
Nobody contacted me to fix my printer problem. I managed to sort it out myself. As it is guaranteed I would like to claim my money back.
1.00
Very Poor

www.best2serve.com replies: 07/10/2019
Dear customer, We have now cancelled and refunded your order accordingly. The funds will be credited to your credit card account in about 10- 12 business days. Thank you for your understanding. Best regards, Mireille, Customer support Best2Serve

Date of publication
04/10/2019
Date of order
04/10/2019
04/10/2019
Excellent service and products
5.00
Excellent

Date of publication
03/10/2019
Date of order
28/07/2019
03/10/2019
still not received any thing or feed back , poor service how many month know
1.00
Very Poor

www.best2serve.com replies: 04/10/2019
We have sent you an email on the 28th of July with the information regarding your purchase. We just have resent it, please check your spam folder in case you don't receive it. Best regards, Judith, Best2serve

Date of publication
30/09/2019
Date of order
23/09/2019
30/09/2019
good service with peace of mind
5.00
Excellent

Date of publication
27/09/2019
Date of order
20/09/2019
27/09/2019
excellent product
5.00
Excellent

Date of publication
27/09/2019
Date of order
30/08/2019
27/09/2019
Delivery was quick and clear. I haven't used it yet, but I am confident it will work when I do.
5.00
Excellent

Date of publication
26/09/2019
Date of order
18/09/2019
26/09/2019
From making contact to delivery it was easy to renew my HP laptops insurance.
5.00
Excellent

Date of publication
26/09/2019
Date of order
12/08/2019
26/09/2019
great
5.00
Excellent

Date of publication
25/09/2019
Date of order
17/09/2019
25/09/2019
Would have scored zero if I could. Still waiting a refund: HP Instant Ink users dont pay 4 post warranty - a fact that's not mentioned by HP anywhere. I was advised by HP to ask Best2Serve for a refund. Although I emaiied them some days ago now, as yet, they have not responded in any way. What's the betting I continue to be ignored by them?
1.00
Very Poor

www.best2serve.com replies: 26/09/2019
Dear Mr. Clemo, We are sorry to hear that you have not received a reply on your email. Unfortunately, we cannot find your email. Can you please resend your message to: helpdesk@best2serve.com? We will respond as soon as possible. Thank you. Best regards, Mireille, Customer support Best2Serve

Date of publication
23/09/2019
Date of order
16/09/2019
23/09/2019
very efficient service
5.00
Excellent

Date of publication
23/09/2019
Date of order
16/09/2019
23/09/2019
Just good
5.00
Excellent

Date of publication
22/09/2019
Date of order
15/09/2019
22/09/2019
The support serevices rom best2serve is absolutely fabulous.
They are very efficient and effective in dealing with orders and queries.
Extremely satisfied.
5.00
Excellent

Date of publication
22/09/2019
Date of order
15/09/2019
22/09/2019
Easy all done on line
5.00
Excellent

Date of publication
21/09/2019
Date of order
14/09/2019
21/09/2019
ORDERED ONLINE HAD NO PROBLEMS
5.00
Excellent

Date of publication
19/09/2019
Date of order
12/09/2019
19/09/2019
Fixed the problem and told me how to do it in the future
5.00
Excellent

Date of publication
18/09/2019
Date of order
10/09/2019
18/09/2019
Seems to be great - glad I signed up.
5.00
Excellent

Date of publication
18/09/2019
Date of order
10/09/2019
18/09/2019
Very good service when I extended my warranty A company that followed up with a return phone call the next day to confirm everything was OK
5.00
Excellent

Date of publication
17/09/2019
Date of order
10/09/2019
17/09/2019
Delivery by Email was quick. As far as I know the goods are fit for purpose and seem to work OK. Did not make personal contact with anyone other than by Email, However,the dealings were straight forward, and I think they understood that they were dealing with an "Old Codger" who was not completely au fait with computers.
4.67
Excellent

Date of publication
16/09/2019
Date of order
07/09/2019
16/09/2019
From order placement to completion was very satisfactory.
5.00
Excellent

Date of publication
13/09/2019
Date of order
05/09/2019
13/09/2019
Great service, value for money.
Customer Service is amazing.
They do what they say they will do and I have every confidence in them.
5.00
Excellent

Date of publication
13/09/2019
Date of order
06/09/2019
13/09/2019
Ex25lz
4.00
Good

Date of publication
12/09/2019
Date of order
05/09/2019
12/09/2019
good service
4.00
Good

Date of publication
10/09/2019
Date of order
03/09/2019
10/09/2019
AM VERY PLEASED WITH THE SERVICE I RECEIVED FROM HP SUPPORT SERVICES. TWO OF THE STAFF MEMBERS I SPOKE TO WERE VERY PROFESSIONAL & NEW EXACTLY HOW TO SOLVE MY QUESTIONES. I WOULD LIKE TO TAKE THIS OPPORTUNITY TO THANK THEM BOTH SPECIALLY ANNIE. THNKS AGAIN FOR ALL YOUR HELP. KIND REGARDS, H.PATEL :)
5.00
Excellent

Date of publication
10/09/2019
Date of order
03/09/2019
10/09/2019
Excellent customer service.
5.00
Excellent

Date of publication
08/09/2019
Date of order
27/08/2019
08/09/2019
Very easy to do. Almost instantly delivered to printer.
5.00
Excellent

Date of publication
06/09/2019
Date of order
28/08/2019
06/09/2019
The Best2Serve bit was very good, the HP side VERY POOR.
I have not used the HP support, nor will I for the problem has been resolved.
I would, therefore, like a full refund please.
1.67
Poor

www.best2serve.com replies: 09/09/2019
We’re very sorry to hear that you are not satisfied with the service that you have received. We will inform HP technical support of your feedback, so that in the future this will not happen again. For now we have cancelled and refunded your order. Best regards, Judith, Best2serve

Date of publication
03/09/2019
Date of order
24/08/2019
03/09/2019
Excellent
5.00
Excellent

Date of publication
01/09/2019
Date of order
08/08/2019
01/09/2019
Excellent
5.00
Excellent

Date of publication
31/08/2019
Date of order
08/08/2019
31/08/2019
All went well.
5.00
Excellent

www.best2serve.com

www.best2serve.com was certified by Trusted Shops on 17/10/2014.

Contact
Energieweg 2
5145NW Waalwijk
Netherlands
johan.hereijgers@ingrammicro.com
www.best2serve.com
Owner
Ingram Micro Commerce EMEA B.V.
Energieweg 2
5145NW Waalwijk
Netherlands
Trade register
Kamer van Koophandel 17230750
Authorized representative
Reinder van der Werf
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with www.best2serve.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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