best2serve.com
Reviews:

157 reviews in the last 12 months2,210 total reviews  

3.85
Good

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Top positive review

16 Jul 2023
 Verified review
I liked that I could ring and speak to a technician to help fix my printer issue. However, I expected more "technical" assistance, i.e. a diagnostics check or something similar to be used to ascertain what the issue actually was. After being told to wipe the print heads with a damp cloth, I was told my cartridges were dry despite ink still being shown on the HP Smart software. So the solution provided was buy new cartridges, which of course worked. Solution was correct, so pleased a fix was found, but a little disappointed with the added cost and very basic "technical" advice. That said, the lady was very helpful and understanding.

Top negative review

1 Nov 2023
 Verified review
I ordered my laptop to be repaired on the 17th of October. I was told it would take 5 to 15 business days. I then received an email that there was a parts shortage and will be delivered around the 20th of November. I deemed this to be unacceptable as I am a university student who relies on their laptop and was promised it would take a maximum of 15 business days. I then called your support team on the 26th of October and explained the situation to a man called Joshua. He then told me that the product would be delivered before the 30th of October. I triple checked and he continued to say this delivery date. I then received an email on the 30th of October saying that its new estimated delivery was the 2nd of December. Which is over 40 business days from when I placed the order. In my eyes this is unacceptable and I should either receive a replacement laptop whilst mine is under repair over the promised time period. Or a new laptop completely. I am a university student who need their laptop for their course and instead of doing work I have been dealing with your team. I have been blatantly lied to by Joshua, a member of your team which I find unacceptable, I have been promised calls to be returned by supervisors which have never happened. It is not the consumers fault that you are experiencing a parts shortage and as a service you should be responsible for finding a solution. I expect this problem to be sorted out ASAP and I want to hear back as soon as possible.
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Reviews for best2serve.com

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1 Apr 2024
 Verified review
Excellent service once it was all booked in perfect repair. Returned to me in 6 days with DPD and was in pristine condition. I could check progress online by logging in to my HP account.
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10 days ago
 Verified review
Excellent service as good as it gets
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1 Apr 2024
 Verified review
A bit slow but everything worked
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11 days ago
 Verified review
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19 Mar 2024
 Verified review
Still waiting for a refund of £ 21.49 that I had to pay for tech support. The tech team couldn't solve the problem and advised that there was an issue with the camera on the PC and it would cost £ 319.97 to have it repaired, which I decided against.
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Answer by best2serve.com
20 Mar 2024
Good afternoon, We are sorry that the reimbursement was not made yet. Unfortunately, we never got the request to have the order reimbursed. Upon your request, we have just made the reimbursement and the amount paid will be credited towards your PayPal account within the next 3 business days. Thank you for your patience and understanding. Best regards, Team Best2Serve
AC
Alex C.
London
7 days ago
 Verified review
After I had purchased a service session I was unable to speak with one of your technicians. I tried several times and consequently abandoned my efforts.
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11 days ago
 Verified review
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Answer by best2serve.com
8 days ago
Good afternoon, Thank you for your review. We would like to ask you to inform us by Email (helpdesk@best2serve.com) why you have left this negative rating. We hope that we are able to assist you after the further clarification of your complaint. Thank you in advance for your message. Best regards, Team Best2Serve
31 Mar 2024
 Verified review
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Answer by best2serve.com
2 Apr 2024
We regret to understand that you are not satisfied we the service received. We would like to hear from you what caused this, so that we can further optimize our service. Please provide more details to helpdesk@best2serve.com.
1 Mar 2024
 Verified review

doesn't do what it should

it is easier to get help now i have a phone number my frustration is my printer never does what i want it to do sometimes it unconnected from WiFi for no reason then i have to phone for help to get it back on line and it is never easy. when i scan documents i cant find them then if i do manage to to find them it tells me the file is corrupt it drives me crazy I bought an HP printer for it was recommended i wish i hadn't
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VB
V B.
London
14 Mar 2024
 Verified review
The repair service Flextronics did not contact me to let me know when the collection of my laptop will be. This is despite that as soon as I have paid for my repair online, I sent an email to ask for notifcation of when my laptop will be picked up. It is only by chance that I happened to be at home the day DPD showed up. If I was not then collection would have to be rearranged resulting in more delays.
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1 Mar 2024
 Verified review

This promises to be a good reliable service.

Setting up the HP care back was an easy procedure with plenty of communications from the provider and the price of the product seems reasonable. Being provided with a UK phone number to use if support needed looks promising. Too early to comment any further until I need to use the service.
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26 Feb 2024
 Verified review
Problems due to changing broadnand provider but only for the excellent service I would have floundered. Simple orecise instructions on what to do. No jargon but easy to follow steps. Most impressed!
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8 Mar 2024
 Verified review
I’ve used Best2Serve in the past and they have always resolved my problems quickly and efficiently with no quibbles. I would always recommend them!
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27 Feb 2024
 Verified review
Not happy to pay for repairs due to a known manufacturing defect but to be fair, the service and transport from Best2serve was excellent
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19 Feb 2024
 Verified review
Very quick and quality service. My product was taken away, sent, fixed, and returned within a week. It was expensive but great service
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NK
Norman K.
Doncaster
13 Mar 2024
 Verified review
You seem to have fulfilled my orders even though I have never heard of your company. well done. Norman
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3 Mar 2024
 Verified review

Easy Transaction

From start to finish an easy transaction which delivered as promised
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14 Mar 2024
 Verified review
Peace of mind knowing my printer is covered for any faults.
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20 Feb 2024
 Verified review
the system is work excellently thank you
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25 Feb 2024
 Verified review
No problems at all
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