best2serve.comReviews

: 1,924Good

4.12

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certified since: 17/10/2014
updated on: 17/08/2022
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certified since: 17/10/2014
updated on: 17/08/2022
best2serve.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At best2serve.com, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for best2serve.com

274 verified reviews in the last 12 months

1,924 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


5 months ago
My HP laptop came into Best2Serve's care after an LCD screen damage which I was informed would take weeks to fix. I was an absolute mess as I was in the final drafting of my dissertation! From start to finish Best2Serve took great care in the collection of my laptop; patiently rescheduling appointments and keeping communication as clear as possible. My laptop was fixed in a day!! It returned to me the very next day after it's collection, unscathed, and was even cleaned to a brand new display-like perfection!! I hope to never break my laptop again but I now know who to rely on to give exemplary care and service☺️ A big thank you to all the team involved.
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10 months ago
I had the worst experience with this company and HP. I have always used HP product and could describe myself as Loyal costumer. I upgraded my printer from Officejet pro 6960 to Officejet pro 9025 late last year and still in warranty. I got an email that my warranty would soon end and was given options of extending the warranty which I purchased. I purchased the most expensive after care with limitless repair and next day replacement if faulty one is to be repaired or replaced. My new printer developed a fault on 27/10/21 and I called Hp/Best2serve technician eventually after a confusing automated telephone options. He asked for my printer serial number which i suppled and her confirmed that I have an after care with Hp. We went through the problem with my printer and he asked me to do some troubleshooting and he connected a video call to our audio call through which he saw the problem with the printer and took pictures by himself. He asked me to remove the ink cartridge in the printer and remove the power source. He asked for my address and said the faulty printer will be collected and a replacement printer will be sent to me the following day according to the after care I purchased from Best2serve. I was working from home and was waiting for the replacement printer to arrive but it never did. By 4pm I rang and the got through to some who told me the printer could still be on the way. He then passed me on to another person who told me he cannot see any record of the call I made on 27/10/21. He said he needs to confirm the trouble shooting I did on 27/10/21. He eventually told me the replacement printer has not been ordered and he needs to confirm that I have gone through troubleshooting. I became angry at this point and could not believe what had happened to me. My printer is still in warranty and a I had extended it yet I was duped. The guy I spoke to on 28/10/21 put me on hold many times. He eventually asked me that same questions I was asked on 27/10/21 and said he had processed the replacement printer. This has caused me unimaginable distress, waste of time and prevented me from doing my job. I want this to be treated as an official Complaint and request for compensation.
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Reviews for best2serve.com

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 Verified review
1 month ago 
Your product is great.always reliable regarding ink colour but!! One problem I do have is the question is being able to cancel my ink supply for a while without having to get in touch with your support team person so that I could still use my printer! Last time this happened having cancel my supply the printer could not be used. Please advise an easy simple guaranteed way I can cancel my supply for a while at present I have 2 complete sets of my ink.
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 Verified review
16 days ago
Simple to book, good communication during collection and return, issues resolved first time. Additional activates such as replacing missing rubber feet carried out without asking. Highly recommended.
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 Verified review
14 days ago
i signed up for extended warranty for my HP Printer and managed to pay twice. You refunde the overpayment without my asking. Tat is very much appreciated. Thank you.
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 Verified review
25 days ago
I purchased a new 2 yr license for McAfee LiveSafe. Got the key within minutes, refreshed my McAfee account and the subscription extended by 2 yrs.
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 Verified review
1 month ago
I bought a replacement product that wasn’t compatible with my device zI returned it promptly and was reimbursed promptly .Thank you
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 Verified review
1 month ago
Excellent service from knowledgeable and professional technician. Good value for money too.
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 Verified review
22 days ago
As I am a new customer, time will tell.
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 Verified review
5 days ago
it was done quick and easy
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 Verified review
7 days ago
straightforward
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 Verified review
3 days ago
All good
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9 days ago
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9 days ago
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14 days ago
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15 days ago
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23 days ago
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16 days ago
My order is still on going and the communication has been poor it would and no answers my emails and it’s very difficult to really get hold of anyone to talk to.
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24 days ago
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 Verified review
1 month ago
I have asked on two written occasions as well as one telecom conversation with regards to the repair fee I paid. The pre repair telephone audit defined an issue with the motherboard of my PC being corrupted. I was quoted a fee on my understanding based on such a repair. However it came to my attention my PC was simply rebooted with an empty canvas and returned to me. Whilst I am happy to have my PC back, albeit with hours of work and setting up to bring it back to how I want it configured, I am not satisfied that I have been charged either correctly or fairly. Unless or until my query is addressed I will continue to persist for a response.
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 Verified review
1 month ago
Knowledgeable operator at your end talked me through the problem and helped me sort 1 of the 2 issues. He then suggested a work around for the second and I am still using that work-around (to spare me the need to go direct to Microsoft!)
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 Verified review
1 month ago
Excellent speedy delivery. Contents are yet to be viewed as awaiting a celebration towards the end of August!
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