best2serve.com

Reviews:

I thought I would be without my laptop for many days, but that wasn't the case. In 4 days I had my laptop back. fitted with a new screen and works perfectly. Fast and efficient service. Excellent

Couldn't wish for better. Called on a Thursday. Equipment collected on Friday (even supplied the box). Equipment repaired and then returned on Tuesday. Great. Thanks.

Very good service and excellent quality

DO NOT WASTE YOUR MONEY ! I don't suppose you'd entertain a refund - no, thought so ! The HP website makes out that it's a simple process to get your printer fixed - it's a lie ! I paid for the access phone number only to be told I needed to pay for the service. I gave her all the order info & she said she'd go & check that it was valid - 40 minutes later I'm still waiting. In between this an email arrived giving me a case number. I couldn't hang on the phone any longer, so hung up - intending to call back. Another email arrives - case closed...... and they haven't even done anything yet.! An hour later I rang again & spoke to a man. He apologised for the previous call & took my mobile number, landline number & email address .....just incase we got cut off. He had me on the phone for so long that the battery in my handset died......THERE WAS NO ATTEMPT TO CONTACT ME AT ALL! He was first trying to convince me I was not using the correct toner cartridges, then that the toner was old THEN get this .........Your using the wrong type of paper !! I tried to convince him that I needed to be put in touch with an engineer, but to no avail. Today my printer is now printing perfectly - courtesy of a business I found online, TEFFONT BUSINESS SYSTEMS LTD. I WOULD RECOMMEND THEM TO ANYONE. And the problem with my printer ? A dirty laser. In 45 minutes I was back in action. This so called HP Service is just another rip-off. DON'T WASTE YOUR TIME OR MONEY ON THIS WORTHLESS SERVICE !

My experience dealing with your technical support on my problem (case 5127229740 -12 July 2024) was abysmal. After waiting a long time I was transferred to your sales team and I paid some £20 plus to be put back, after another long wait, to technical support. Albeit that my computer seized up immediately following the installation of an HP BIOS update I was informed that the problem was due to a hardware failure. I argued that this could not be the case as it was working perfectly up to the update. However, I was then had another wait to be put through to the sales team who then told me that my computer was out of service and could not be repaired due to parts availability. The solution suggested was to purchase a new computer and I was promised a voucher towards the cost. I was not happy with this outcome as the computer was purchase new some four and a half years ago for around £900. On concluding the call with your organisation, some three hours after first dialling your number, I searched for a local computer repair shop who confirmed that that it was definitely a software, as they had knowledge of similar problems caused by this update, and managed to put my computer back into perfect working order after just twenty minutes. I was charged £40 for this excellent support work. Taking the above into account I am sure that you will agree that the support provided by your organisation was totally unsatisfactory.

Arrange for people who eventually answer the phone to speak clearly and not in a totally meaningless jargon. After eventually being connected with an agent in the Phillopines I then found someone who was understanding and very helpful BUT to get there au had to suffer shameful disregard for courtesy or assistance.

I still haven't got my refund after weeks of asking for it

I cannot thank Vlad enough for being so patient & helpful in sorting out my printer. He is my Guardian Angel - I was 'pulling' my hair out with frustration before he restored my Printer and my sanity. He is to be Commended for his expertise and patience. Many, many thanks.

As yet I have only subscribed to a service to support my laptop. I have, fortunately, not used the service but having the support there provide peace of mind.

So easy to set up and pay for, I did not have any problems and now feel protected.

everyone was quite helpful, explained what to do etc, & all worked out fine.

Always quick and accurate assessment of the problem the the right solution!

I phoned as it seemed like I needed a new battery for my laptop. I just wanted to check that the message I was getting did not mean something else. I spent hours on the phone (mostly on hold). I was told there was something wrong with my laptop which needed a technician to repair it remotely. But I had to pay £21.49 first. The tech adviser was lovely, but said i should do a battery check first. Then I was advised .... I needed a new battery! So I ordered it from Amazon and everything is fine now. I feel like they could have given me basic, simple advise without charging a fee. I sent an email to raise this issue but I got no response.

I had an audio problem which the diagnostic said was hardware issue. I told the assistant that I had driver issues which could cause the result but she refused to investigate any further. I employed a local engineer would solved the problem in 30 minutes...it was a driver problem and not hardware. I feel that I wasted £21 with HP as the assistant failed to really investigate the problem beyond the first step.

wanted to cancel order. Sent message but no response from Best2serve. Wouldn't order anytig again.

poor response with order enquiries. trying to cancel order as already had cover with HP

Efficient, good communication.