best2serve.com
Reviews:

165 reviews in the last 12 months2,202 total reviews  

3.86
Good

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Certified since: 17 Oct 2014
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Top positive review

21 Mar 2023
 Verified review
i had clicked on Icon to upgrade to new email, but when i did so i didn't like it -so i phoned (as a disabled senior citizen) your disability helpline -the first person to help (because it was my request to revert to the conventional email settings, took a little long but that was fine -however, your icon to try the new Outlook Email Setting is too near other icons at top of page and being disabled, i inadvertently clicked on the icon again -however because your first agent had made the switch back to the original email setting, your second agent was able to do this much quicker BUT the following day, despite being very careful NOT to click on icon, it defaulted and i had to phone your disability service again. on each occasion i phoned i had very professional and polite agents, who were experienced to right the problem SO MY CRITICISM IS NOT WITH THEM, BUT WITH YOUR EMAIL PAGE -as a disabled person, i can only sit at the laptop for a limited period -i tried to follow your instructions myself about reverting to conventional email but could not -that's why i called your agents. It seems that, however much i want to revert to conventional email, your default system forces me to use your new system and there should be a choice. I get ENOUGH ADVERTS, without getting new ones each time coming into my inbox -i don't know how to 'SEARCH' emails under a name and the new Outlook email is not to my liking, SO IT IS NOT YOUR AGENTS I CRITICISE BUT YOUR NEW EMAIL PRESENTATION -I WOULD LIKE SOMEONE TO CONTACT ME ABOUT THIS -mavesalter@hotmail.co.uk or 020 8398 1797 thank you

Top negative review

1 Nov 2023
 Verified review
I ordered my laptop to be repaired on the 17th of October. I was told it would take 5 to 15 business days. I then received an email that there was a parts shortage and will be delivered around the 20th of November. I deemed this to be unacceptable as I am a university student who relies on their laptop and was promised it would take a maximum of 15 business days. I then called your support team on the 26th of October and explained the situation to a man called Joshua. He then told me that the product would be delivered before the 30th of October. I triple checked and he continued to say this delivery date. I then received an email on the 30th of October saying that its new estimated delivery was the 2nd of December. Which is over 40 business days from when I placed the order. In my eyes this is unacceptable and I should either receive a replacement laptop whilst mine is under repair over the promised time period. Or a new laptop completely. I am a university student who need their laptop for their course and instead of doing work I have been dealing with your team. I have been blatantly lied to by Joshua, a member of your team which I find unacceptable, I have been promised calls to be returned by supervisors which have never happened. It is not the consumers fault that you are experiencing a parts shortage and as a service you should be responsible for finding a solution. I expect this problem to be sorted out ASAP and I want to hear back as soon as possible.
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Reviews for best2serve.com

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1 Mar 2024
 Verified review

doesn't do what it should

it is easier to get help now i have a phone number my frustration is my printer never does what i want it to do sometimes it unconnected from WiFi for no reason then i have to phone for help to get it back on line and it is never easy. when i scan documents i cant find them then if i do manage to to find them it tells me the file is corrupt it drives me crazy I bought an HP printer for it was recommended i wish i hadn't
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VB
V B.
London
5 days ago
 Verified review
The repair service Flextronics did not contact me to let me know when the collection of my laptop will be. This is despite that as soon as I have paid for my repair online, I sent an email to ask for notifcation of when my laptop will be picked up. It is only by chance that I happened to be at home the day DPD showed up. If I was not then collection would have to be rearranged resulting in more delays.
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1 Mar 2024
 Verified review

This promises to be a good reliable service.

Setting up the HP care back was an easy procedure with plenty of communications from the provider and the price of the product seems reasonable. Being provided with a UK phone number to use if support needed looks promising. Too early to comment any further until I need to use the service.
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26 Feb 2024
 Verified review
Problems due to changing broadnand provider but only for the excellent service I would have floundered. Simple orecise instructions on what to do. No jargon but easy to follow steps. Most impressed!
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11 days ago
 Verified review
I’ve used Best2Serve in the past and they have always resolved my problems quickly and efficiently with no quibbles. I would always recommend them!
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27 Feb 2024
 Verified review
Not happy to pay for repairs due to a known manufacturing defect but to be fair, the service and transport from Best2serve was excellent
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19 Feb 2024
 Verified review
Very quick and quality service. My product was taken away, sent, fixed, and returned within a week. It was expensive but great service
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NK
Norman K.
Doncaster
6 days ago
 Verified review
You seem to have fulfilled my orders even though I have never heard of your company. well done. Norman
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3 Mar 2024
 Verified review

Easy Transaction

From start to finish an easy transaction which delivered as promised
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5 days ago
 Verified review
Peace of mind knowing my printer is covered for any faults.
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20 Feb 2024
 Verified review
the system is work excellently thank you
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25 Feb 2024
 Verified review
No problems at all
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MH
Micky H.
Scunthorpe
3 Mar 2024
 Verified review
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3 Mar 2024
 Verified review
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20 Feb 2024
 Verified review

shocking customer service and repair that was overcharged and ended up breaking in 2 days again

I am writing to express my disappointment and frustration with the recent experience I have had with HP's customer service regarding the repair of my HP ENVY x360 Convertible. Firstly, I am shocked to have been charged for the repair of my laptop and that now that I have finally received my ‘repaired’ laptop, that the USB point on the left of the laptop is not working and there is also now a dent next to the hinge which wasn’t there when it was collected for repair. I cannot understand how the damages of the bottom of the laptop falling away from the base was put down to misuse. Furthermore, when receiving my ‘repaired’ laptop, the base again came apart within two days of use. This makes me question whether the original amount charged was correct and has given me a huge distrust in the repair and I am waiting for it to break again. I have had this laptop for a year and 8 months and as a university student, it is used daily. I would consider that the laptop was not fit for purpose rather than this being put to misuse. Furthermore, I expect that with extended warranty that I took out to have covered this. As a university student, I rely heavily on my laptop. The first repair from the date which I rang to the date which I received my ‘repaired’ laptop has taken 24 days then considering the second repair, I have been without my laptop for over a month. The expectation that I could use a spare laptop has appalled me and the absence of support to lend me a laptop in the meantime has been frustrating. Furthermore, the endless phone calls that I have made to attempt to resolve this issue have been time-consuming, exhausting, and ultimately unproductive. One phone-call lasted 40 minutes having been passed to three different callers to then be passed back to the first place I called. The lack of effective communication and the repeated need to explain my situation to different representatives have left me extremely dissatisfied with the service provided. The extended period it has taken to repair my device only adds to my frustration. I do not understand how it took two weeks before there was an ‘attempt’ to contact me about my laptop repair which I did not receive any miscalls from. Without me calling the hp sales centre, I worry whether I would even have my laptop back by now. Furthermore, the lack of follow up from receiving my ‘repaired’ laptop has been disappointing. I expected a more efficient and timely resolution, considering the inconvenience I have faced due to the faulty product. When the base fell off for the second time, I rang hp to be greeted with the response that this would be a charged repair, yet this was clearly the same fault I initially had. I was told that I would be contacted later in the day after me asking them to contact the repair team to prove that this would in fact be under the three-month repair warranty rather than the ’24 hours’ which I was wrongly told on the phone. Since no one did get in contact with me, I had to give the customer services another phone call to be told that the repair was under warranty (so another 4 days wasted and without my device working) and that they would take it in again for repair I insist on this to be investigated further including an explanation for the delays in contacting me about the repairs and a way forward to resolve the damage which has been caused to my laptop by the repair. I also need an investigation as to whether I was charged the correct original amount as it is apparent that my device was not repaired originally. It is disheartening to experience such a lack of customer care from a reputable company like HP. I trust that you will address these concerns urgently and provide a resolution that reflects a commitment to customer satisfaction. I look forward to a timely response and the prompt resolution of these issues.
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23 Feb 2024
 Verified review
Email to the they had wrong machine number heard nothing.
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Answer by best2serve.com
23 Feb 2024
Unfortunately we can't find an email from you. Can you please share the data of your device to helpdesk@best2serve.com so we can update your contract details
4 Mar 2024
 Verified review

Absolute rubbish

Nothing more to say
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Answer by best2serve.com
4 Mar 2024
Good afternoon, We are very sorry that you are not at all satisfied with the HP technical phone support that you've purchased. It would help us a lot in case you would be willing to share with us (e.g. via helpdesk@best2serve.com) why you have rated the phone support as very poor. Thank you in advance for your feedback. Best regards, Team Best2Serve
5 Feb 2024
 Verified review

Very happy with the timely support provided

Edward was particularly helpful in addressing and assisting to resolve my printer issue
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26 Jan 2024
 Verified review
Amazing product and amazing service from order to delivery.
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19 Jan 2024
 Verified review
They Solved My Issue Quickly
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