best2serve.com
Reviews:

150 reviews in the last 12 months2,235 total reviews  

3.73
Good

Trustmark
Valid

Includes Buyer Protection

Certified since: 17 Oct 2014
The Trustmark indicates trustworthy online retailers.
best2serve.com fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

16 Jul 2023
 Verified review
I liked that I could ring and speak to a technician to help fix my printer issue. However, I expected more "technical" assistance, i.e. a diagnostics check or something similar to be used to ascertain what the issue actually was. After being told to wipe the print heads with a damp cloth, I was told my cartridges were dry despite ink still being shown on the HP Smart software. So the solution provided was buy new cartridges, which of course worked. Solution was correct, so pleased a fix was found, but a little disappointed with the added cost and very basic "technical" advice. That said, the lady was very helpful and understanding.

Top negative review

1 Nov 2023
 Verified review
I ordered my laptop to be repaired on the 17th of October. I was told it would take 5 to 15 business days. I then received an email that there was a parts shortage and will be delivered around the 20th of November. I deemed this to be unacceptable as I am a university student who relies on their laptop and was promised it would take a maximum of 15 business days. I then called your support team on the 26th of October and explained the situation to a man called Joshua. He then told me that the product would be delivered before the 30th of October. I triple checked and he continued to say this delivery date. I then received an email on the 30th of October saying that its new estimated delivery was the 2nd of December. Which is over 40 business days from when I placed the order. In my eyes this is unacceptable and I should either receive a replacement laptop whilst mine is under repair over the promised time period. Or a new laptop completely. I am a university student who need their laptop for their course and instead of doing work I have been dealing with your team. I have been blatantly lied to by Joshua, a member of your team which I find unacceptable, I have been promised calls to be returned by supervisors which have never happened. It is not the consumers fault that you are experiencing a parts shortage and as a service you should be responsible for finding a solution. I expect this problem to be sorted out ASAP and I want to hear back as soon as possible.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for best2serve.com

 Sort by  
Relevance
14 May 2024
 Verified review
I am 84 years old, and not very good with technology. I explained this to your colleague, and told him that he needed to be very patient with me, and explain things slowly and clearly. The problem was with my ENVY 6020e printer which I could not get to work. I sensed that he was finding it difficult to communicate at my level, and at times he was clearly getting very frustrated. HOWEVER, in the end the problem was solved and Told him how very grateful I was for all his help.
Report review
GB
7 May 2024
 Verified review

Purchased the HP Care Pack.

The method of purchasing the HP Care Pack was straightforward and simple to do. I had to contact them for a reason and the Customer service was excellent. My query was dealt with quickly and professionally.
Report review
14 May 2024
 Verified review
I needed to extend my warranty on my HP laptop and this was the best way. So far I have had no problems with my laptop but just in case I know where I can get help.
Report review
12 days ago
 Verified review
Excellent service from initial contact to the laptop being returned and fixed! Thankyou
Report review
7 May 2024
 Verified review
Receive invoice at point of sale not 3 days later
Report review
30 Apr 2024
 Verified review

Good as you are

Not a lot, just keep doing what you are doing.
Report review
4 days ago
 Verified review

Best2Serve

Experience was exactly what I needed
Report review
JH
Joan H.
Warrington
6 May 2024
 Verified review

Very good customer service at all Levels

Very good customer service
Report review
4 days ago
 Verified review
Verg good service9
Report review
11 May 2024
 Verified review
Report review
10 May 2024
 Verified review
Report review
5 May 2024
 Verified review
Report review
1 May 2024
 Verified review
Report review
13 days ago
 Verified review

An incredibly complicated way to do a simple thing

Put real people on the WhatsApp (I gave after 4 hours of telling your bot the same answers and never being connected with someone). Have a phone system that actually ties up with the "case created" scenario you have to go through online before you can get the number to call. Ensure the courier has my details so I don't keep missing the pick up.
Report review
Answer by best2serve.com
12 days ago
Unfortunately based on your review we don't have sufficient details to relate it to your order. Please contact us via helpdesk@best2serve.com so we can verify your details for the courier.
8 May 2024
 Verified review
Too expensive not worth the gadget. If the repair is expensive than the product.
Report review
Answer by best2serve.com
12 days ago
We apologize for the inconvenience. We escalated your request to the technical department. You will be contacted soon to have your questions answered. Thank you for your patience and understanding. Best regards, Team Best2Serve
1 Apr 2024
 Verified review
Excellent service once it was all booked in perfect repair. Returned to me in 6 days with DPD and was in pristine condition. I could check progress online by logging in to my HP account.
Report review
21 Apr 2024
 Verified review
Really helpful and patient in dealing with my problem
Report review
25 Apr 2024
 Verified review

difficult to get help

took for ever and the printer still isnt working
Report review
24 Apr 2024
 Verified review

care pack

they are brilliant people it was easy to do .
Report review
6 Apr 2024
 Verified review
Excellent service as good as it gets
Report review