Certificate for www.best2serve.com

No. X1C31306772B67DC9F52A556CC59E6FA5
 

Approved on
17/10/2014
Valid until
16/10/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for www.best2serve.com



Good

4.33/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 188 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 482 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Hi I just received back my laptop, together with a letter from HP Customer, which pointed the fact of reparations IS COMPLETELY FREE OF CHARGE??
So then please send me my money back, because I was charged with 284£ for this.
I attached below the letter from HP Customer Service.
Please let me know the progress of this process,
Kind regards, Daniel Verdes
1.00
Very Poor

www.best2serve.com replies: 29/05/2017
Dear Daniel Verdes, We would like to thank you for your remark. Since we have not received the letter of the HP customer service we would like to ask you to send us the letter via e-mail (helpdesk@best2serve.com). Once we have received the letter we will be able to review this complaint and reply to you within 1 business day. We thank you for your understanding. Kind regards, Guus Best2Serve

Assistant very helpful
4.00
Good

I received an e mail about extended warranty for my HP laptop from best2serve. Naively I thought the mail was from HP themselves so, having bought the warranty at a price that turned out to be less than HP's, and finding it wasn't I was concerned.

I had occasion to speak to HP however and they reassured me best2serve was one of their partners and the warranty is with HP. So, I am happy again
5.00
Excellent

My own fault for not reading the information carefully enough, but I feel it was a little misleading, the "2 years" being in large type but the fact that this was 2 years from the date of purchase, not from now was in smaller type.
4.33
Good

This is very good to protect our ordered product and expected serivice.
5.00
Excellent

trouble free purchase
5.00
Excellent

A+++ service
5.00
Excellent

Easy purchase and good and helpful customer service
5.00
Excellent

As promised
3.00
Fair

Quick delivery
5.00
Excellent

great
5.00
Excellent

super
5.00
Excellent

Item arrived within the quoted time frame.
Well packed & complete.
4.67
Excellent

Delivery took a few days but other than that everything was fine.
4.33
Good

Very good delivery and installed perfectly.
5.00
Excellent

Nope
4.00
Good

ordered item and was kept informed of delivery cant ask for more well done.
4.67
Excellent

just as it should be
5.00
Excellent

Received HP warranty extension by email. Thank you.
4.00
Good

Quick simple at the right price
5.00
Excellent

Very pleased with this company and their handling of my first order with them .
5.00
Excellent

Yery pleased with this service. Collection did not require any pre-packaging as a very secure transit box and return packaging also of an excellant standard. Product returned, tested beyond expectations. All data safe on return. Rapid turn around. True value for money and will use again.
5.00
Excellent

N/AA
5.00
Excellent

very good
4.00
Good

First Class Service & Delivery
5.00
Excellent

fast delivery,great software easy to setup.
i was amazed how easy it was to sort out my laptop.
will use again in future if needed.
well done keep up the good work
5.00
Excellent

Quick straight forward transaction/delivery
5.00
Excellent

Words are not enough to express my appreciation for the quick and professional approach in solving my problem.
Thanks a lot and more appreciation to the staff " Mihaela " that handled the issue.
Thanks for your steady and constant updates.
Thank you so much.
5.00
Excellent

Followed the instructions very accurately and got the message "Device failed" ; tried it again and got the same message so I shall be asking for my money to be refunded.
2.33
Poor

www.best2serve.com replies: 04/04/2017
We regret that you have problems with the recovery. Please contact the HP Call Center 0207 660 3115 (0.0395 GBP/min) or visit the HP UK Website www.hp.co.uk. Thank you for your understanding.Best regards, Judith, Customer support Best2Serve

Good
5.00
Excellent

discs were a a lifesaver
5.00
Excellent

expensive
5.00
Excellent

Really good service Non complaints at all
4.67
Excellent

Smooth transaction, prompt delivery.
5.00
Excellent

Not able to link with my laptop warranty
2.33
Poor

www.best2serve.com replies: 29/03/2017
The software is not connected to the warranty systems nor the ordering system, so the software can’t determine whether you already bought the extension. We would like to inform you that the status will be changed within one week within the HP Assistant software. Meanwhile you can check your warranty status via the following link: http://support.hp.com/gb-en/checkwarranty Best regards, Best2serve

V GD
5.00
Excellent

Good very easy to renew my laptop cover for peace of mind that if breakdown or damaged I am covered
5.00
Excellent

very slow and when arrived and entered into recovery received an error message saying not valid for this system
1.00
Very Poor

www.best2serve.com replies: 23/03/2017
We can inform you that you have chosen for standard delivery which can take up till 10 business days. In case you have problems with the recovery of your device you can call our technical support on 0207 660 3115. Best regards, Judith, Best2serve B.V

very good
5.00
Excellent

Delighted with the immediate and very clear response - and as a partner to HP I know I am in safe hands.
5.00
Excellent

www.best2serve.com

www.best2serve.com was certified by Trusted Shops on 17/10/2014.

Contact
Energieweg 2
5145NW Waalwijk
Netherlands
michael.janssens@ingrammicro.com
www.best2serve.com

Owner
Ingram Micro Commerce EMEA B.V.
Energieweg 2
5145NW Waalwijk
Netherlands
Trade register
Kamer van Koophandel 17230750
Authorized representative
Reinder van der Werf
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with www.best2serve.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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