best2serve.comReviews

: 1,892Good

4.19

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certified since: 17/10/2014
updated on: 29/06/2022
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certified since: 17/10/2014
updated on: 29/06/2022
best2serve.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At best2serve.com, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for best2serve.com

265 verified reviews in the last 12 months

1,892 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


3 months ago
My HP laptop came into Best2Serve's care after an LCD screen damage which I was informed would take weeks to fix. I was an absolute mess as I was in the final drafting of my dissertation! From start to finish Best2Serve took great care in the collection of my laptop; patiently rescheduling appointments and keeping communication as clear as possible. My laptop was fixed in a day!! It returned to me the very next day after it's collection, unscathed, and was even cleaned to a brand new display-like perfection!! I hope to never break my laptop again but I now know who to rely on to give exemplary care and service☺️ A big thank you to all the team involved.
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the most relevant critical review


9 months ago
I had the worst experience with this company and HP. I have always used HP product and could describe myself as Loyal costumer. I upgraded my printer from Officejet pro 6960 to Officejet pro 9025 late last year and still in warranty. I got an email that my warranty would soon end and was given options of extending the warranty which I purchased. I purchased the most expensive after care with limitless repair and next day replacement if faulty one is to be repaired or replaced. My new printer developed a fault on 27/10/21 and I called Hp/Best2serve technician eventually after a confusing automated telephone options. He asked for my printer serial number which i suppled and her confirmed that I have an after care with Hp. We went through the problem with my printer and he asked me to do some troubleshooting and he connected a video call to our audio call through which he saw the problem with the printer and took pictures by himself. He asked me to remove the ink cartridge in the printer and remove the power source. He asked for my address and said the faulty printer will be collected and a replacement printer will be sent to me the following day according to the after care I purchased from Best2serve. I was working from home and was waiting for the replacement printer to arrive but it never did. By 4pm I rang and the got through to some who told me the printer could still be on the way. He then passed me on to another person who told me he cannot see any record of the call I made on 27/10/21. He said he needs to confirm the trouble shooting I did on 27/10/21. He eventually told me the replacement printer has not been ordered and he needs to confirm that I have gone through troubleshooting. I became angry at this point and could not believe what had happened to me. My printer is still in warranty and a I had extended it yet I was duped. The guy I spoke to on 28/10/21 put me on hold many times. He eventually asked me that same questions I was asked on 27/10/21 and said he had processed the replacement printer. This has caused me unimaginable distress, waste of time and prevented me from doing my job. I want this to be treated as an official Complaint and request for compensation.
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Reviews for best2serve.com

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 Verified review
2 months ago
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 Verified review
2 months ago
To be fair, my Officet Jet printer had given 8 years of trouble free service, but when it did go wrong Best2Serve were totally rubbish. My officejet developed a fault which I was pretty sure was terminal, but wanted to get checked before I just threw it away. The only way I could find to get hold of an HP engineer was to shell out £21 to Best2Serve and then make a phone call. The enginner went through a couple of tests and confirmed my suspicion, my Officejet was banjaxed. The engineer then advised that if I rang the sales team (he gave me a number) I could buy a new printer and would probably get a discount off the price, or the HP ink system. I rang the sales team and spoke to someone who could not have been less helpful if he tried. No advice about a suitable printer for my needs (fortunately I had already had a look on Amazon and had a good idea of the model I wanted), the price he quoted was the same as Amazon. "What about a discount having just paid for a five minute call to confirm my printer was irreparable?"; "that's the price". "Can I get a discount on the printer ink subscription then"; "Not my department, check when you sign up". He then asked my for an email address to send the link for the printer purchase and said a link would arrive within 15 minutes; it never arrived. The upshot was I bought the printer I wanted off Amazon (and was sorely tempted to buy a non-HP printer after the customer service experience).
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 Verified review
1 month ago
Email gave 1 date for pick up and they arrived 3 days early when we weren't obviously ready to hand over our package. The driver didn't know what he was picking up and couldnt explain the process. The rescheduled delivery date was then pushed out by 1 day without notice meaning we stayed in for nothing. Then the delivery guys on that day went to the wrong address and didn't hang around very long or try very hard to find us (we were next door and saw how quickly they arrived and zoomed off). Not even a phone contact to ask where we were, just the usual bizarre photo saying we weren't in.... let's hope they get it right today and not the usual late delivery tricks. 3rd parties really need to be better monitored and liaison between them and you needs to be much better.
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 Verified review
1 month ago
I paid for a laptop to be repaired on 9 May still not been picked up dpd went to my old address to pick my laptop up after several phone calls all they say is they will pass it up to it not a happy at the moment
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 Verified review
1 month ago
Went to purchase warranty for HP would not accept any of my cards told me to do a bank transfer it was an international bank with an extra charge of £25 so I didn’t bother
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Answer by best2serve.com
1 month ago
We regret that you were not able to pay by credit card. We recommend you to check with your bank why the transfer could not take place. Please note that beside bank transfer we have other payment methods.
 Verified review
2 months ago
Placed order not received, tracking not showing any information. Tired to check status on website, but stated order not know.
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Answer by best2serve.com
2 months ago
We are sorry to hear that you didn't receive your order yet. We will verify the status and inform you by email.
 Verified review
1 month ago
It would be nice to receive my item.
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Answer by best2serve.com
1 month ago
As we can see in our system, the delivery is on its way. We have provided you with the information via email.
 Verified review
3 months ago
My HP laptop came into Best2Serve's care after an LCD screen damage which I was informed would take weeks to fix. I was an absolute mess as I was in the final drafting of my dissertation! From start to finish Best2Serve took great care in the collection of my laptop; patiently rescheduling appointments and keeping communication as clear as possible. My laptop was fixed in a day!! It returned to me the very next day after it's collection, unscathed, and was even cleaned to a brand new display-like perfection!! I hope to never break my laptop again but I now know who to rely on to give exemplary care and service☺️ A big thank you to all the team involved.
Report review
 Verified review
3 months ago
As usual with today's "review every time you breathe" culture, they want a review before I have even needed to use the warranty. All they have done so far is efficiently take my money. I'll review them when I have had to get service.
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 Verified review
3 months ago
Ken the tech support was brilliant. understood the problem I explained to him The only issues getting through the maze of AI (press button For..... ) people on seats please
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 Verified review
3 months ago
I really did like the way that the information about the HP warrantee page was explained on the webpage.
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 Verified review
3 months ago 
have not tested the service yet,hope not too.will let you know if my computer breaks down,OUCH
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 Verified review
3 months ago
Order was dealt with promptly with no delays.
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 Verified review
3 months ago
Warranty package delivered quickly.
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 Verified review
3 months ago
I think everything is good ....
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 Verified review
3 months ago
Easy to use and set up.
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 Verified review
3 months ago
Orering was easy.
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 Verified review
3 months ago
Excellent
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 Verified review
3 months ago
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 Verified review
3 months ago
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