best2serve.comReviews

: 1,892Good

4.19

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certified since: 17/10/2014
updated on: 29/06/2022
best2serve.com is checked and certified according to the Trusted Shops quality criteria
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certified since: 17/10/2014
updated on: 29/06/2022
best2serve.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At best2serve.com, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for best2serve.com

265 verified reviews in the last 12 months

1,892 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


3 months ago
My HP laptop came into Best2Serve's care after an LCD screen damage which I was informed would take weeks to fix. I was an absolute mess as I was in the final drafting of my dissertation! From start to finish Best2Serve took great care in the collection of my laptop; patiently rescheduling appointments and keeping communication as clear as possible. My laptop was fixed in a day!! It returned to me the very next day after it's collection, unscathed, and was even cleaned to a brand new display-like perfection!! I hope to never break my laptop again but I now know who to rely on to give exemplary care and service☺️ A big thank you to all the team involved.
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9 months ago
I had the worst experience with this company and HP. I have always used HP product and could describe myself as Loyal costumer. I upgraded my printer from Officejet pro 6960 to Officejet pro 9025 late last year and still in warranty. I got an email that my warranty would soon end and was given options of extending the warranty which I purchased. I purchased the most expensive after care with limitless repair and next day replacement if faulty one is to be repaired or replaced. My new printer developed a fault on 27/10/21 and I called Hp/Best2serve technician eventually after a confusing automated telephone options. He asked for my printer serial number which i suppled and her confirmed that I have an after care with Hp. We went through the problem with my printer and he asked me to do some troubleshooting and he connected a video call to our audio call through which he saw the problem with the printer and took pictures by himself. He asked me to remove the ink cartridge in the printer and remove the power source. He asked for my address and said the faulty printer will be collected and a replacement printer will be sent to me the following day according to the after care I purchased from Best2serve. I was working from home and was waiting for the replacement printer to arrive but it never did. By 4pm I rang and the got through to some who told me the printer could still be on the way. He then passed me on to another person who told me he cannot see any record of the call I made on 27/10/21. He said he needs to confirm the trouble shooting I did on 27/10/21. He eventually told me the replacement printer has not been ordered and he needs to confirm that I have gone through troubleshooting. I became angry at this point and could not believe what had happened to me. My printer is still in warranty and a I had extended it yet I was duped. The guy I spoke to on 28/10/21 put me on hold many times. He eventually asked me that same questions I was asked on 27/10/21 and said he had processed the replacement printer. This has caused me unimaginable distress, waste of time and prevented me from doing my job. I want this to be treated as an official Complaint and request for compensation.
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Reviews for best2serve.com

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3 months ago 
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3 months ago
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3 months ago
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3 months ago
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3 months ago
A week after purchasing HP Support I am still awaiting any support contact. With this pack you have to contact HP and get them to call you. But first you have to register, then go back in and ask again for contact. But then nothing. Now my account is deactivated. So I contacted Best2Serve (Lol, ironic!) to resolve the issue. The next day I receive a message saying that someone will contact me within the next 2 days! Still my plotter is dead, a week on and still nothing I suggest you don't waste your time with this shower
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Answer by best2serve.com
3 months ago
We’re very sorry to hear that you are not satisfied. We will inform HP technical support of your feedback, so that they will contact you. Sincerely, Best2Serve
 Verified review
3 months ago
This is the worst support service I have ever had the misfortune to use. After three phone calls (during one of which I was cut off from the adviser but no-one called me back) I then had a four + days Whats App Technical Support Chat - which also failed to resolve the issue. My printer problem still persists and despite my requests for an email for HP UK to which I could direct a formal complaint and attempt to get my printer issue fixed - no such information has been provided. Truly dreadful technical support.
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Answer by best2serve.com
3 months ago
We’re very sorry to hear that you are not satisfied with the service that you have received. We will inform HP technical support of your feedback, and ask them to contact you. Sincerely, Best2Serve
 Verified review
3 months ago
on trying to install the printer i encountered a problem trying to resolve this was a nightmare - no one to speak to troubleshoot just sent me round in circles. person to person contact is soooo important. Please let us talk to a human when problems arise
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Answer by best2serve.com
3 months ago
We’re very sorry to hear that you are not satisfied with the service that you have received. We will inform HP technical support of your feedback, so that in the future this will not happen again.
 Verified review
4 months ago
As I did not request the intrusion I, at first thought it was spam (or even worse, a scam) Who they were and how they had got the information that my warranty was now expiring was quite vague as well so that didn't help. I, eventually, with no real confidence processed the action to re-activate my warranty but although I kept checking, the HP Website did not acknowledge what had happened so I was even more wary that I had been scammed. It has eventually worked out and on checking with HP the transaction did go through and they acknowledge my new warranty is in place (I've taken a screenshot to cover me in case anything else should go wrong) I think initially there should be a more straightforward liaison between Best2Serve and HP (with a link on the former's e-mail to a page on the HP Website acknowledging that they are a bone fide partner in renewing or extending warranties. I think the timescale between dealing with the Best2Serve's process and it showing on the HP website could be speeded up as well.
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 Verified review
4 months ago
The ease of buying it. But I do not like the fact that you told mr one thing and did another. It stated on the document that the time I had left on my warranty would be honoured which was until June 2022 but once I had purchased my 3 years you only gave me 2 years. I phoned but the chap I spoke to said it was correct, he refused to cancel it, once bought cannot be cancelled. Not impressed.
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 Verified review
4 months ago
Besttoserve at first glance has nothing to shw its link with HP. so one wonders if its a spam /false site. When taking out a renwed contract it doesnt seem to run from the expiry of the current contract but sets its start date at day of purchase so long term Yo3ure chsn3ging the contract date - not good practice at ripping off custoners. I wont buy again.
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 Verified review
4 months ago
Telephoned on Monday Collection on Wednesday Delivery on Saturday, just 72 hours later. My Treasured "Envy" is like New again. I'm at once relieved, thrilled, delighted! That's fast, effective service, which at any price, is impressive. Thankyou everyone involved; credits due.
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 Verified review
4 months ago
everything really, great service and i know it was secure as it was a trusted shops member
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4 months ago
quick getting cover no logging on to other pages like some sites
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4 months ago
Online service was good, quick response to order
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4 months ago
the easy way everything was dealt with and quick
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4 months ago
Fast, friendly and efficient
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4 months ago
Easy quick and reasonable
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 Verified review
4 months ago
No complaints
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4 months ago
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4 months ago
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