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Top positive review
16 Jul 2023
Verified review
I liked that I could ring and speak to a technician to help fix my printer issue. However, I expected more "technical" assistance, i.e. a diagnostics check or something similar to be used to ascertain what the issue actually was. After being told to wipe the print heads with a damp cloth, I was told my cartridges were dry despite ink still being shown on the HP Smart software. So the solution provided was buy new cartridges, which of course worked. Solution was correct, so pleased a fix was found, but a little disappointed with the added cost and very basic "technical" advice. That said, the lady was very helpful and understanding.
I ordered my laptop to be repaired on the 17th of October. I was told it would take 5 to 15 business days. I then received an email that there was a parts shortage and will be delivered around the 20th of November. I deemed this to be unacceptable as I am a university student who relies on their laptop and was promised it would take a maximum of 15 business days. I then called your support team on the 26th of October and explained the situation to a man called Joshua. He then told me that the product would be delivered before the 30th of October. I triple checked and he continued to say this delivery date. I then received an email on the 30th of October saying that its new estimated delivery was the 2nd of December. Which is over 40 business days from when I placed the order. In my eyes this is unacceptable and I should either receive a replacement laptop whilst mine is under repair over the promised time period. Or a new laptop completely. I am a university student who need their laptop for their course and instead of doing work I have been dealing with your team. I have been blatantly lied to by Joshua, a member of your team which I find unacceptable, I have been promised calls to be returned by supervisors which have never happened. It is not the consumers fault that you are experiencing a parts shortage and as a service you should be responsible for finding a solution. I expect this problem to be sorted out ASAP and I want to hear back as soon as possible.
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Reviews for best2serve.com
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10 Jan 2024
Verified review
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29 Dec 2023
Verified review
No idea where the order is ……
No idea where the order is or what is going on, still waiting to know what is happening after two days. Online account still shows no order placed despite monies being taken and cleared.
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Answer by best2serve.com
13 Jan 2024
Dear Mr. Bhandari,
We are sorry for the delay but as requested, the order has been cancelled and reimbursed.
Our sincere apologies that you did not receive a response within the expected time frame.
Best regards,
Team Best2Serve
13 Jan 2024
Verified review
HP tech expert
I paid to talk to a tech expert regards my HP printer fault. Took me 3 hours to get through to talk to someone. Once I did get through they said take out the cartridges and replace them. I said I have tried that myself over a 100 times and it does not fix it. The lady asked me to do while on the phone. I did exactly as she asked took them out put new ones in and then repeated it. She them said its broken you a need anew one. I emailed a complaint. I've had no response form the complaint and intend to take it up with ombudsman as you must respond to an official complaint. So in my view your service is disgraceful and your tech support is very very poor indeed
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Answer by best2serve.com
13 Jan 2024
Dear Leslie Jones,
We are very sorry that you encountered an issue with your printer and that the technical support tea has not been able to offer a solution. Since the issue seems to be a hardware related issue, we've just requested a reimbursement for the amount paid for the technical support.
The amount paid will be credited towards your credit card account within 3 weeks from now.
Thank you for your patience and understanding.
Best regards,
Team Best2Serve
29 Dec 2023
Verified review
Very poor customer service and slow response times.
Very poor customer service and slow response time.
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Answer by best2serve.com
13 Jan 2024
Dear Mr. BHANDARI,
Unfortunately, we have got to inform you that this order ha in fact been cancelled and reimbursed.
The reason why it has been cancelled is that the order is a duplicate of another order that was made.
Best regards,
Team Best2Serve
1 Jan 2024
Verified review
You could try prioritising customer service.
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Answer by best2serve.com
2 Jan 2024
Good afternoon,
I am sorry in case you have not been able to get a hold of a technical support agent.
Please be advised to try and dial the phone number mentioned in the Email that was sent to you after the purchase of HP technical phone support. The team is available from Monday- Friday between 9:00 AM- 5 PM CET.
In case you're still unable to get a hold of a support agent, we would like to ask you to let us know by sending a short message towards helpdesk@best2serve.com.
We will then ask the team to reach out to you instead.
Thank you for your patience and understanding.
Best regards,
Team Best2Serve
24 Jul 2023
Verified review
Your quality control is poor!
Laptop returned from a paid repair along with a quality checklist of post repair checks/tests completed.
Despite the quality report stating that ‘case correctly fitted and screws in place’, one of the only two screws holding the rear case in place was missing, how much of the remaining quality checklist was not carried out!
The laptop now has to be returned for a 2nd time to have the screw replaced leaving me without my laptop for an additional period.
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10 May 2023
Verified review
BTZB0441-01
DPD collected my laptop for repair on Thursday 27th April.
The driver was confused about labelling and recording the collection and gave me a huge roll of bubble wrap to package it. He stuck a label on the box and gave another one to me. and took the the box away. The following day another DPD driver arrived to collect the laptop. I explained it had already been collected. On the 5th of May the same DPD arrived again to collect the laptop. I explained again that it had already been collected. The HP Customer support page tells me that the unit was collected but it also says that I was unavailable for collection on 3 occasions, I was available. I rang HP on 6th May and they assured me the unit is with the repairer. I have paid a lot of money for the repair and would expect better service than this the status page is not helpful
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16 Jul 2023
Verified review
Good convenient service
I liked that I could ring and speak to a technician to help fix my printer issue. However, I expected more "technical" assistance, i.e. a diagnostics check or something similar to be used to ascertain what the issue actually was. After being told to wipe the print heads with a damp cloth, I was told my cartridges were dry despite ink still being shown on the HP Smart software. So the solution provided was buy new cartridges, which of course worked. Solution was correct, so pleased a fix was found, but a little disappointed with the added cost and very basic "technical" advice. That said, the lady was very helpful and understanding.
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21 Jun 2023
Verified review
Delighted with Best2Serve, who were recommended to me on the neighbourhood site Next Door. I have a new desktop computer (one month out of guarantee!) and I needed it urgently for my Creative Writing Course. Seb came to us straight away and had to take it with him as the problem was a chipped screen.
As soon as the new part was received Seb returned it to us and set it up again for us. I am happy to recommend this company to everyone whose PC needs some tender loving care.
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11 Nov 2023
Verified review
Outstanding repair turn-around time
The repair turn-around time on my Desktop, which involved a new mother board,
was outstanding. DPD picked up my Desktop from my home, on the Tuesday and returned it to me on the Friday 2 days and 23 hours later. All my files were in place and the Desktop performed just like it always did. My only regret was that i had to pay for the repair, because the desktop was 6 months out of warranty. I was then offered an extra 1 year warranty at a fair price, which I have now paid.
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28 Apr 2023
Verified review
The only aim is resolution of the problem
Liked the fact that the consultant was like a dog with a bone and was determined to get to the root of the problem and resolve it. After he had worked on it in excess of 5 hours it was agreed that work would stop at that point (11pm at night) and resume next morning.
Whilst I was entirely happy with this approach, it did surprise me a little that it took that long and the problem was still not rectified.
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19 Dec 2023
Verified review
Your agents were very helpful but in the end it proved that the printer was faulty and it was returned to Argos .They gave me a part refund which was very reasonable.It is a bit annoying that it cost me over £40 to eventually find that there was a fault with the printer.
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23 May 2023
Verified review
HP Care Package
I bought a HP Care Package and it was processed within 24 hours.
Easy and efficient, I have never needed to call upon the prior two Care Packages for my PC however it is good to know I am covered in case of a failure for two extra years. I got 20% off as well.
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1 Sept 2023
Verified review
This was really very good indeed - whilst the actual issue (a missing driver relevant to a hub) was created by the hardware fix completed by HP, the way Mohammed researched, perservered and solved the issue was spot on. Very impressed.
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28 Apr 2023
Verified review
Stumped at what to do to sort issue!
Stumped at what to do to sort issue. Signed up and instantly help arrived and solved the issue. There was no technical jargon but straight forward diagnosis of the problem. Next the problem was fixed. Cost well worth it!
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2 Oct 2023
Verified review
keypad stopped working no idea why I renewed warranty for 2 years sent email and followed instructions and had phone call they could not fix remotely so had pc picked up next day returned few days later all fixed
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27 Sept 2023
Verified review
Technology failed me, talked it through, tried various procedures without success but did find the cause of the problem was to do with new hub software. That has now been updated and all is well, thank you.
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22 Dec 2023
Verified review
HP USB recovery flash drive
Though the HP USB recovery drive I purchased did not fix my laptop, I am very satisfied with the customer after sales service I received.
Thank you very kindly.
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27 Apr 2023
Verified review
Payment for support
I don't see why one needs to pay for technical support on an HP product which is still in warranty but the problem was resolved efficiently by the contact person
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18 May 2023
Verified review
A Quick Resolution
After logging my laptop problem and making the phone all, I was very quickly assured my cracked screen and bashed power connectors could be replaced.
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