best2serve.com
Reviews:

155 reviews in the last 12 months2,203 total reviews  

3.84
Good

Trustmark
Valid

Includes Buyer Protection

Certified since: 17 Oct 2014
The Trustmark indicates trustworthy online retailers.
best2serve.com fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

16 Jul 2023
 Verified review
I liked that I could ring and speak to a technician to help fix my printer issue. However, I expected more "technical" assistance, i.e. a diagnostics check or something similar to be used to ascertain what the issue actually was. After being told to wipe the print heads with a damp cloth, I was told my cartridges were dry despite ink still being shown on the HP Smart software. So the solution provided was buy new cartridges, which of course worked. Solution was correct, so pleased a fix was found, but a little disappointed with the added cost and very basic "technical" advice. That said, the lady was very helpful and understanding.

Top negative review

1 Nov 2023
 Verified review
I ordered my laptop to be repaired on the 17th of October. I was told it would take 5 to 15 business days. I then received an email that there was a parts shortage and will be delivered around the 20th of November. I deemed this to be unacceptable as I am a university student who relies on their laptop and was promised it would take a maximum of 15 business days. I then called your support team on the 26th of October and explained the situation to a man called Joshua. He then told me that the product would be delivered before the 30th of October. I triple checked and he continued to say this delivery date. I then received an email on the 30th of October saying that its new estimated delivery was the 2nd of December. Which is over 40 business days from when I placed the order. In my eyes this is unacceptable and I should either receive a replacement laptop whilst mine is under repair over the promised time period. Or a new laptop completely. I am a university student who need their laptop for their course and instead of doing work I have been dealing with your team. I have been blatantly lied to by Joshua, a member of your team which I find unacceptable, I have been promised calls to be returned by supervisors which have never happened. It is not the consumers fault that you are experiencing a parts shortage and as a service you should be responsible for finding a solution. I expect this problem to be sorted out ASAP and I want to hear back as soon as possible.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for best2serve.com

 Sort by  
Relevance
18 Jun 2023
 Verified review

Exciting and rewarding

This was a totally new and unique experience that would recommend to anybody who hasn`t done it A must do for all
Report review
14 Jul 2023
 Verified review
Send a reminder when the plan is about to expire
Report review
8 Nov 2023
 Verified review
Extremely disappointed that you would not send or even consider sending me a written confirmation
Report review
12 Aug 2023
 Verified review
Sorry but your 'company name' caused me to be concerned and wondered if I have/had been scammed.
Report review
2 Aug 2023
 Verified review
I have always found them very helpful in the past and my experience with them has been positive
Report review
30 May 2023
 Verified review
Good service I had from you and DHL delivery to me and I will use you again to order
Report review
18 Nov 2023
 Verified review

Great service

They have great online delivery service, and very competitive prices. Whats not to like ?
Report review
JF
JOHN F.
WEST MERSEA
16 Aug 2023
 Verified review
SUCH EXCELLENT SERVICE. ALL DONE WITH THE CLICK OF A KEYBOARD. NO HUMAN WAS INVOLVED!
Report review
19 May 2023
 Verified review

Very helpful

The gentleman that helped me was very patient and clear with what he needed me to do.
Report review
27 Nov 2023
 Verified review
Easy to use. Easy to use. They have a really good set up. Enjoy using it.
Report review
9 Nov 2023
 Verified review
Very helpful lady who talked me through printing problems, couldn’t be more helpful
Report review
27 Sept 2023
 Verified review
HP offered me an extended warranty with Best Serve and it was easy to to implement.
Report review
26 Apr 2023
 Verified review
Inform people about the month of protection before or after they purchase for here.
Report review
9 Sept 2023
 Verified review
Good commutation , after service , with one of your operators, so far so good.
Report review
25 Sept 2023
 Verified review

First Class Service

Laptop collected on time, tepaired and returned on time. What more do you want.
Report review
14 Oct 2023
 Verified review
The representative was very clear, patient and helpful. He solved our issue.
Report review
19 Sept 2023
 Verified review
No reminder received for expiry of cover, very steep rise in annual fee
Report review
2 Nov 2023
 Verified review
Excellent help for my PC,Thanks so much!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Report review
9 Oct 2023
 Verified review
Tell me what I bought from you and I'll tell you what I thought of it
Report review
5 Aug 2023
 Verified review
Very Easy to Order from Best2Serve and pleased that I am covered now.
Report review