My HP laptop came into Best2Serve's care after an LCD screen damage which I was informed would take weeks to fix. I was an absolute mess as I was in the final drafting of my dissertation!
From start to finish Best2Serve took great care in the collection of my laptop; patiently rescheduling appointments and keeping communication as clear as possible.
My laptop was fixed in a day!! It returned to me the very next day after it's collection, unscathed, and was even cleaned to a brand new display-like perfection!!
I hope to never break my laptop again but I now know who to rely on to give exemplary care and service☺️ A big thank you to all the team involved.
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9 months ago
I had the worst experience with this company and HP. I have always used HP product and could describe myself as Loyal costumer. I upgraded my printer from Officejet pro 6960 to Officejet pro 9025 late last year and still in warranty. I got an email that my warranty would soon end and was given options of extending the warranty which I purchased. I purchased the most expensive after care with limitless repair and next day replacement if faulty one is to be repaired or replaced. My new printer developed a fault on 27/10/21 and I called Hp/Best2serve technician eventually after a confusing automated telephone options. He asked for my printer serial number which i suppled and her confirmed that I have an after care with Hp. We went through the problem with my printer and he asked me to do some troubleshooting and he connected a video call to our audio call through which he saw the problem with the printer and took pictures by himself. He asked me to remove the ink cartridge in the printer and remove the power source. He asked for my address and said the faulty printer will be collected and a replacement printer will be sent to me the following day according to the after care I purchased from Best2serve. I was working from home and was waiting for the replacement printer to arrive but it never did. By 4pm I rang and the got through to some who told me the printer could still be on the way. He then passed me on to another person who told me he cannot see any record of the call I made on 27/10/21. He said he needs to confirm the trouble shooting I did on 27/10/21. He eventually told me the replacement printer has not been ordered and he needs to confirm that I have gone through troubleshooting. I became angry at this point and could not believe what had happened to me. My printer is still in warranty and a I had extended it yet I was duped. The guy I spoke to on 28/10/21 put me on hold many times. He eventually asked me that same questions I was asked on 27/10/21 and said he had processed the replacement printer.
This has caused me unimaginable distress, waste of time and prevented me from doing my job.
I want this to be treated as an official Complaint and request for compensation.
The ease of buying it. But I do not like the fact that you told mr one thing and did another.
It stated on the document that the time I had left on my warranty would be honoured which was until June 2022 but once I had purchased my 3 years you only gave me 2 years.
I phoned but the chap I spoke to said it was correct, he refused to cancel it, once bought cannot be cancelled.
4 months ago
Online service was good, quick response to order
4 months ago
6 months ago
HP Care Contract purchased without fuss or problems. Delivery of the relevant document was straightforward.
Value of the Care Contract is not a matter for Best2serve as they are merely dealing with the sale of it on behalf of HP who are responsible for the cover purchased if and when needed/
Failed to solve the problem printer, but at least a refund was given.
HP should be required to offer repair services for their printers out of guarantee rather than force a throw it away policy. This is environmentally a disgrace.
11 months ago
The technician was able to partially resolve the communication problem between my HP laptop and my HP printer, but I had to follow this work up myself in order to completely resolve it. All is well now.
6 months ago
Good service once you manage to penetrate the system but they wasted several hours of my time repeating the repair processes which I had already carried out by text.