best2serve.comReviews

I sent my laptop to HP for a repair and included the power cable and power adapter as requested by HP. When the laptop came back, my adapter and cable were not included in the box. I logged the problem with Best2serve on 3 March and received an acknowledgement but since then no attempt has been made by them to contact me. I have a laptop without a power cable now - through no fault of my own.

The Customer service is very poor and I am very disappointed with the non-existent customer service that I received from HP Support Services from Best 2 Serve. I called your HP Support Office on the UK telephone number and I wasn't able to get through and I listened to a message "We are currently experiencing a high vloume of calls. please visit our website and look for the solution to my HP.

Apparently the latest HP printing technology that cannot connect to a wifi network (because it isn't directly connected to the router) and a return process that is bureaucratic and convoluted with the to be returned printer sitting in my hall for over two weeks. AVOID (two stars because the technical agent did what they could and was very patient.)

I have given the above scores because there is no way to evaluate this guarantee until it is required, hopefully it won't be. However I am concerned that you have sent me two emails with preordained questions which do not readily relate to the product I think I purchased, now I have my doubts as to the validity of this purchase and why you require its evaluation.

Very good service

The date of purchase was incorrect on the HP Care Pack Contract and now having sent a copy of the receipt for the computer I am waiting for confirmation of the computer registration and the correct date on the HP Care Pack Contract

According to a HP adviser this Care Package does not cover the issue that I am faced with. It does not resolve my problem and this was not stated in your exclusions under the terms. Additionally, I bought the package directly from my HP account, this Care Package is still not reflected on my account. My HP account still prompts for me to purchase a Care Package. Been quick to debit my a/c though

To be told after troubleshooting cartridge problems I had, that I would need to purchase a new printer as no spares are available from HP, was a huge disappointment when the problem was clearly with the black ink area of my HP Photosmart 6520. I have never had any problems until replacing an empty cartridge(364) with a brand new one produced by HP. Means being without printer-can't afford new one.

The courier service (DPD) have been a farce! I received a text at 6.30am informing me of collection between 7.30-8.30am the same day. I didn't hear the text and the courier chose to knock instead of using a perfectly serviceable door bell so I didn't hear him arrive. We'll try again tomorrow!!!

The service engineer tried very hard to solve my problem my HP Officejet 5610 printer refused to recognise my iMac after a power surge by remotely installing a new printer driver (Customer Service above and beyond, 5 stars), but the HP was having none of it, so sadly it's a fail on Goods and Delivery (1 star).

My parcel was marked delivered. I tried contacting the supplier as it was not delivered here. I still have had no reply from them. My husband and I had to go looking for it. A painter who was painting another block of flats found it in the stairwell. When he saw us looking he gave it to us. This is not acceptable.

Best 2 serve sent me an email asking if I wanted pay for an extended warranty because only 2 months left on the original warranty so payed for 2 years £48 then they got purchase date wrong on the documents they sent I phoned to inform them but say they cannot alter date until I supply proof of purchase

Received a USB key. Not even a piece of paper to say if it would Auto Start the process if inserted or if I needed to make a note of windows number or anything. No Internet address for further help with reinstallation.

Very difficult to communicate with - no response to e-mails. Once human contact made problem of incorrect purchase resolved immediately

Had to wait far too long. In the end found other ways to do it...

Ihave tried to email Best2 Serve on a number of occasions to return an unwanted charger. As yet I have not heard back from them.