best2serve.comReviews

Kept being told to use online service really frustrating

We were charged £20 just to get through to support even though it was a warranty issue with a cartridge. Support refused to respond when we asked if this was still chargeable even though the problem was with an in warranty cartridge :( very disappointed with the service and the communication.

picking up the device was such a nightmare because dpd.co.uk did not have my phone number so they missed that twice. HP laptop is the worst I've ever used, I paid as much as the original laptop price in repairing, for the last 12 months the keyboard got broken 3 times which extremally unacceptable.

Gentlemen I spoke with was excellent however, it was clear he was going through a process that took (too much) time, with no resolution or explanation resulting. Follow up was very poor, and still no resolution on the problem reported. A disjointed, uncoordinated and unproductive service process, that wasted both HP and my time. Ended up buying a new one which is not good for planet!

The process was confusing and far from clear. I am still not sure what I paid for and how long the service lasts. The agent was poor, constantly having to refer. Having not made much progress, she suggested we switch off power and WiFi to iPad and printer. As this would take some time, she said advised she was going to disconnect the call, then phone me back. SHE NEVER PHONED BACK!!

nothing

I bought what I thought was a TWO YEAR extended warranty for my HP 7110 printer on a "special offer" from "best2serve" & I was charged an appropriate amount under the terms of the offer. BUT when I took "delivery" of the extended warranty It was for only one year. The printer sometimes duplexes correctly and sometimes does not. HP is definitely not the company it used to be.

I sent my laptop to HP for a repair and included the power cable and power adapter as requested by HP. When the laptop came back, my adapter and cable were not included in the box. I logged the problem with Best2serve on 3 March and received an acknowledgement but since then no attempt has been made by them to contact me. I have a laptop without a power cable now - through no fault of my own.

The Customer service is very poor and I am very disappointed with the non-existent customer service that I received from HP Support Services from Best 2 Serve. I called your HP Support Office on the UK telephone number and I wasn't able to get through and I listened to a message "We are currently experiencing a high vloume of calls. please visit our website and look for the solution to my HP.

Apparently the latest HP printing technology that cannot connect to a wifi network (because it isn't directly connected to the router) and a return process that is bureaucratic and convoluted with the to be returned printer sitting in my hall for over two weeks. AVOID (two stars because the technical agent did what they could and was very patient.)

I have given the above scores because there is no way to evaluate this guarantee until it is required, hopefully it won't be. However I am concerned that you have sent me two emails with preordained questions which do not readily relate to the product I think I purchased, now I have my doubts as to the validity of this purchase and why you require its evaluation.

Very good service

The date of purchase was incorrect on the HP Care Pack Contract and now having sent a copy of the receipt for the computer I am waiting for confirmation of the computer registration and the correct date on the HP Care Pack Contract

According to a HP adviser this Care Package does not cover the issue that I am faced with. It does not resolve my problem and this was not stated in your exclusions under the terms. Additionally, I bought the package directly from my HP account, this Care Package is still not reflected on my account. My HP account still prompts for me to purchase a Care Package. Been quick to debit my a/c though

To be told after troubleshooting cartridge problems I had, that I would need to purchase a new printer as no spares are available from HP, was a huge disappointment when the problem was clearly with the black ink area of my HP Photosmart 6520. I have never had any problems until replacing an empty cartridge(364) with a brand new one produced by HP. Means being without printer-can't afford new one.