best2serve.comReviews

: 1,478GoodCertified

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Contact
Ingram Micro Commerce EMEA B.V.
Energieweg 2
5145NW Waalwijk
Netherlands
Trade register
Kamer van Koophandel 17230750
Authorised representative
Reinder van der Werf

Reviews for best2serve.com

4.18/5.00
Good
How is the rating calculated?

344 reviews in the last 12 months

65 %
16 %
3 %
5 %
11 %
1,478 total reviews

What other customers say about their experience with best2serve.com

Filter 
(17)
7 days ago
Apparently the latest HP printing technology that cannot connect to a wifi network (because it isn't directly connected to the router) and a return process that is bureaucratic and convoluted with the to be returned printer sitting in my hall for over two weeks. AVOID (two stars because the technical agent did what they could and was very patient.)
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Answer by best2serve.com
6 days ago
We’re very sorry to hear that you are not satisfied with the service that you have received. We will inform HP of your feedback. Best regards, Judith, Best2serve
1 month ago
I have given the above scores because there is no way to evaluate this guarantee until it is required, hopefully it won't be. However I am concerned that you have sent me two emails with preordained questions which do not readily relate to the product I think I purchased, now I have my doubts as to the validity of this purchase and why you require its evaluation.
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Answer by best2serve.com
1 month ago
We would like to inform you that the evaluation is for the overall service so not only for the product itself. We can confirm that the warranty extension is active and registered. Best regards, Judith, Best2serve
1 month ago
Very good service
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2 months ago
The date of purchase was incorrect on the HP Care Pack Contract and now having sent a copy of the receipt for the computer I am waiting for confirmation of the computer registration and the correct date on the HP Care Pack Contract
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Answer by best2serve.com
1 month ago
Thank you for sending a proof of purchase of the hardware towards helpdesk@best2serve.com. Once we have received the proof of purchase, we can make sure the details in the contract will be modified accordingly.
3 months ago
According to a HP adviser this Care Package does not cover the issue that I am faced with. It does not resolve my problem and this was not stated in your exclusions under the terms. Additionally, I bought the package directly from my HP account, this Care Package is still not reflected on my account. My HP account still prompts for me to purchase a Care Package. Been quick to debit my a/c though
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Answer by best2serve.com
2 months ago
We apologize for the fact that the technical phone support you have bought via order 2408504 did not resolve the technical issues you were having. We have just requested the reimbursement for the amount paid and the amount will be credited towards your PayPal account. Best regards, Customer Service Best2Serve
3 months ago
To be told after troubleshooting cartridge problems I had, that I would need to purchase a new printer as no spares are available from HP, was a huge disappointment when the problem was clearly with the black ink area of my HP Photosmart 6520. I have never had any problems until replacing an empty cartridge(364) with a brand new one produced by HP. Means being without printer-can't afford new one.
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Answer by best2serve.com
3 months ago
We’re very sorry to hear that you are not satisfied with the service that you have received. We will inform HP technical support of your feedback, so that in the future this will not happen again. Sincerely, Judith, Best2Serve
4 months ago
The courier service (DPD) have been a farce! I received a text at 6.30am informing me of collection between 7.30-8.30am the same day. I didn't hear the text and the courier chose to knock instead of using a perfectly serviceable door bell so I didn't hear him arrive. We'll try again tomorrow!!!
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Answer by best2serve.com
4 months ago
We’re very sorry to hear that you are not satisfied with the service that you DPD provided. We will inform DPD of your feedback, so that in the future this will not happen again. Sincerely, Judith, Best2Serve
5 months ago
The service engineer tried very hard to solve my problem my HP Officejet 5610 printer refused to recognise my iMac after a power surge by remotely installing a new printer driver (Customer Service above and beyond, 5 stars), but the HP was having none of it, so sadly it's a fail on Goods and Delivery (1 star).
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Answer by best2serve.com
4 months ago
We’re very sorry to hear that the engineer was unable to solve your problem. We will inform HP of the not working printer, so that in the future this will not happen again. Sincerely, Judith, Best2Serve
6 months ago
My parcel was marked delivered. I tried contacting the supplier as it was not delivered here. I still have had no reply from them. My husband and I had to go looking for it. A painter who was painting another block of flats found it in the stairwell. When he saw us looking he gave it to us. This is not acceptable.
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Answer by best2serve.com
6 months ago
We are sorry to hear that the delivery of a package was not delivered at your address. Though the service you bought with us is a warranty extension which is send by email. In case you are facing any problem with this order you can always contact us via helpdesk@best2serve.com. Best regards, Judith, Best2serve
6 months ago
Best 2 serve sent me an email asking if I wanted pay for an extended warranty because only 2 months left on the original warranty so payed for 2 years £48 then they got purchase date wrong on the documents they sent I phoned to inform them but say they cannot alter date until I supply proof of purchase
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Answer by best2serve.com
6 months ago
Upon ordering the purchase date of your device is determined based on the information we have in the system. If the purchase date if your device is incorrect you can send the invoice of your device so we can modify it. Best regards, Judith, Best2Serve
6 months ago
Received a USB key. Not even a piece of paper to say if it would Auto Start the process if inserted or if I needed to make a note of windows number or anything. No Internet address for further help with reinstallation.
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Answer by best2serve.com
6 months ago
Unfortunately we are not able to help you with technical questions or issues. We would like to advise you to call HP technical support at 0207 660 3115. Sincerely, Judith, Best2Serve
6 months ago
Very difficult to communicate with - no response to e-mails. Once human contact made problem of incorrect purchase resolved immediately
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Answer by best2serve.com
6 months ago
We regret to understand that you have been unable to get in touch with us. Though we can't find any email from you via helpdesk@best2serve.com. For future requests you can reach is via that email address. Best regards, Judith, Best2Serve
7 months ago
Had to wait far too long. In the end found other ways to do it...
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10 months ago
Ihave tried to email Best2 Serve on a number of occasions to return an unwanted charger. As yet I have not heard back from them.
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Answer by best2serve.com
10 months ago
unfortunately we haven't received an email from you with the request to return the item, only about the estimate delivery. You can contact us at the same email helpdesk@best2serve.com
1 year ago
i tryed to get a care pack for my pc it was so hard and i have still not got it
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Answer by best2serve.com
1 year ago
We regret you were facing problems upon ordering. We have noticed that you have made two identical orders and we can only process one of these orders. Therefore we have cancelled one order and credited the amount paid for this order. The funds will be credited to your VISA account in about 10- 12 business days . Thank you for your understanding. Best regards, Judith, Best2serve
1 year ago
things were so hard
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Answer by best2serve.com
1 year ago
Dear customer, We are sorry to hear you find it difficult to use our services. Before all is registered correctly, we do need some information. Please respond to our last email so we finish your order. Best regards, Mireille, Customer Service Best2Serve
1 year ago
No goods received as yet, customer services unable to correct price overcharged by £5, disappointing
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Answer by best2serve.com
1 year ago
We can inform you that we have sent the contract by email on the 31st of January. We just have resent it, please verify your spam folder. We would like to ask you to write to helpdesk@best2serve.com in case you think you are overcharged. Best regards, Judith, Best2serve