My HP laptop came into Best2Serve's care after an LCD screen damage which I was informed would take weeks to fix. I was an absolute mess as I was in the final drafting of my dissertation!
From start to finish Best2Serve took great care in the collection of my laptop; patiently rescheduling appointments and keeping communication as clear as possible.
My laptop was fixed in a day!! It returned to me the very next day after it's collection, unscathed, and was even cleaned to a brand new display-like perfection!!
I hope to never break my laptop again but I now know who to rely on to give exemplary care and service☺️ A big thank you to all the team involved.
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the most relevant critical review
9 months ago
I had the worst experience with this company and HP. I have always used HP product and could describe myself as Loyal costumer. I upgraded my printer from Officejet pro 6960 to Officejet pro 9025 late last year and still in warranty. I got an email that my warranty would soon end and was given options of extending the warranty which I purchased. I purchased the most expensive after care with limitless repair and next day replacement if faulty one is to be repaired or replaced. My new printer developed a fault on 27/10/21 and I called Hp/Best2serve technician eventually after a confusing automated telephone options. He asked for my printer serial number which i suppled and her confirmed that I have an after care with Hp. We went through the problem with my printer and he asked me to do some troubleshooting and he connected a video call to our audio call through which he saw the problem with the printer and took pictures by himself. He asked me to remove the ink cartridge in the printer and remove the power source. He asked for my address and said the faulty printer will be collected and a replacement printer will be sent to me the following day according to the after care I purchased from Best2serve. I was working from home and was waiting for the replacement printer to arrive but it never did. By 4pm I rang and the got through to some who told me the printer could still be on the way. He then passed me on to another person who told me he cannot see any record of the call I made on 27/10/21. He said he needs to confirm the trouble shooting I did on 27/10/21. He eventually told me the replacement printer has not been ordered and he needs to confirm that I have gone through troubleshooting. I became angry at this point and could not believe what had happened to me. My printer is still in warranty and a I had extended it yet I was duped. The guy I spoke to on 28/10/21 put me on hold many times. He eventually asked me that same questions I was asked on 27/10/21 and said he had processed the replacement printer.
This has caused me unimaginable distress, waste of time and prevented me from doing my job.
I want this to be treated as an official Complaint and request for compensation.
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Reviews for best2serve.com
7 months ago
I am a 71 year old disabled pensioner with limited technical capabilities. The person who dealt with my problem (PC not recognising printer) was patient, professional and solved the problem very quickly. Very, very satisfied with the service provided, thank you.
Excellent service , prompt delivery friendly and professional staff will recommend this company to friends and family can't go wrong thank you very much everything they did was for my benefit as a customer you couldn't ask for more I got the best again thank you so much
I received an email from HP offering an extended warranty for £58.00 for a 3 years. This was excellent. When I tried to get the deal I was told it was no longer available and was told the only one available was £56.00 for one year. I was not impressed!
Answer by best2serve.com
5 months ago
We would like to help you further and would like to receive more information. Please send an email to firstname.lastname@example.org with the serial number and product number of your device.
5 months ago
The Customer Service Advisor was very helpful and explained the process fully. The PC was collected when they said it would be and was returned a week earlier than I was advised it would be. I will definitely use this services again if ever I need to.
5 months ago
Want to thank the kind individual for solving my query which was done in a calm and professional manner. She also made sure she would reassure me for making my purchase. Really appreciate her finding the best offer available on the service.
Failed to solve the problem printer, but at least a refund was given.
HP should be required to offer repair services for their printers out of guarantee rather than force a throw it away policy. This is environmentally a disgrace.
7 months ago
Calm supportive call. The agent I spoke to was incredibly thorough, clear in his descriptions of what I needed to do at my end to try to troubleshoot the issue, and unfailingly courteous and clear in his communication.
11 months ago
The technician was able to partially resolve the communication problem between my HP laptop and my HP printer, but I had to follow this work up myself in order to completely resolve it. All is well now.