best2serve.comReviews

: 1,895Good

4.17

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certified since: 17/10/2014
updated on: 01/07/2022
best2serve.com is checked and certified according to the Trusted Shops quality criteria
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certified since: 17/10/2014
updated on: 01/07/2022
best2serve.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At best2serve.com, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for best2serve.com

266 verified reviews in the last 12 months

1,895 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


3 months ago
My HP laptop came into Best2Serve's care after an LCD screen damage which I was informed would take weeks to fix. I was an absolute mess as I was in the final drafting of my dissertation! From start to finish Best2Serve took great care in the collection of my laptop; patiently rescheduling appointments and keeping communication as clear as possible. My laptop was fixed in a day!! It returned to me the very next day after it's collection, unscathed, and was even cleaned to a brand new display-like perfection!! I hope to never break my laptop again but I now know who to rely on to give exemplary care and service☺️ A big thank you to all the team involved.
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the most relevant critical review


9 months ago
I had the worst experience with this company and HP. I have always used HP product and could describe myself as Loyal costumer. I upgraded my printer from Officejet pro 6960 to Officejet pro 9025 late last year and still in warranty. I got an email that my warranty would soon end and was given options of extending the warranty which I purchased. I purchased the most expensive after care with limitless repair and next day replacement if faulty one is to be repaired or replaced. My new printer developed a fault on 27/10/21 and I called Hp/Best2serve technician eventually after a confusing automated telephone options. He asked for my printer serial number which i suppled and her confirmed that I have an after care with Hp. We went through the problem with my printer and he asked me to do some troubleshooting and he connected a video call to our audio call through which he saw the problem with the printer and took pictures by himself. He asked me to remove the ink cartridge in the printer and remove the power source. He asked for my address and said the faulty printer will be collected and a replacement printer will be sent to me the following day according to the after care I purchased from Best2serve. I was working from home and was waiting for the replacement printer to arrive but it never did. By 4pm I rang and the got through to some who told me the printer could still be on the way. He then passed me on to another person who told me he cannot see any record of the call I made on 27/10/21. He said he needs to confirm the trouble shooting I did on 27/10/21. He eventually told me the replacement printer has not been ordered and he needs to confirm that I have gone through troubleshooting. I became angry at this point and could not believe what had happened to me. My printer is still in warranty and a I had extended it yet I was duped. The guy I spoke to on 28/10/21 put me on hold many times. He eventually asked me that same questions I was asked on 27/10/21 and said he had processed the replacement printer. This has caused me unimaginable distress, waste of time and prevented me from doing my job. I want this to be treated as an official Complaint and request for compensation.
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Reviews for best2serve.com

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 Verified review
3 days ago
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Answer by best2serve.com
Yesterday
We regret to understand that you are not satisfied we the service received. We would like to hear from you what caused this, so that we can further optimize our service. Please provide more details to helpdesk@best2serve.com.
 Verified review
3 days ago
Your adviser was unable to diagnose the problem with my HP Envy 6010 printer. He said it was beyond repair and that I would have to buy a replacement. he transferred me to the HP sales dept and through them I bought a new printer. Before throwing my old one out I decided to check it again and discovered that the problem was simply that I had incorrectly repositioned the guard above the rollers after clearing a paper jam. The old printer works perfectly well and as a result of your adviser failing to identify the problem I have ended up wasting a lot of money on a new printer I didn't need.
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Answer by best2serve.com
Yesterday
We are sorry to hear that you are not satisfied with the service provided to you. We will discuss the complaint with the responsible department, so that it does not happen again in the future. If you believe you are entitled to a refund, please email us at helpdesk@best2serve.com
 Verified review
3 days ago
I saw n need for improvement - very competent
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 Verified review
11 days ago
Reminders to complete order
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11 days ago
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14 days ago
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14 days ago
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17 days ago
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22 days ago
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 Verified review
1 month ago
Your telephone adviser did not seem to have any idea about what the problem might be with my printer, which was only 18 months old. He got me to try various very basic attempts to get it working, such as switching it off and on and taking the cartridges out and putting them in again. In the end he gave up and said that the printer couldn't be made to work and that I would need to buy a new printer. He transferred me to the sales department whose representative did not seem very knowledgeable. I had paid over 20 pounds for the privilege of access to this useless service. However, I agreed to buy a new printer. Now that doesn't work either and showed an error code when I tried to install it. The HP advice people don't know what the problem is. Their rep is making enquiries which may take an hour, he said. I am fed up with HP, its poor products and its lousy service.
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Answer by best2serve.com
25 days ago
We’re very sorry to hear that you are not satisfied with the service that you have received. We will inform HP technical support of your feedback, so that in the future this will not happen again.
 Verified review
1 month ago
It’s very easy to purchase an extended warranty with them to protect your device.
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 Verified review
1 month ago
They have assisted in doing a great job
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 Verified review
1 month ago
Easy to deal with and a good price
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1 month ago
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1 month ago
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 Verified review
1 month ago
It would be nice to receive my item.
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Answer by best2serve.com
1 month ago
As we can see in our system, the delivery is on its way. We have provided you with the information via email.
 Verified review
1 month ago
Went to purchase warranty for HP would not accept any of my cards told me to do a bank transfer it was an international bank with an extra charge of £25 so I didn’t bother
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Answer by best2serve.com
1 month ago
We regret that you were not able to pay by credit card. We recommend you to check with your bank why the transfer could not take place. Please note that beside bank transfer we have other payment methods.
 Verified review
1 month ago
Email gave 1 date for pick up and they arrived 3 days early when we weren't obviously ready to hand over our package. The driver didn't know what he was picking up and couldnt explain the process. The rescheduled delivery date was then pushed out by 1 day without notice meaning we stayed in for nothing. Then the delivery guys on that day went to the wrong address and didn't hang around very long or try very hard to find us (we were next door and saw how quickly they arrived and zoomed off). Not even a phone contact to ask where we were, just the usual bizarre photo saying we weren't in.... let's hope they get it right today and not the usual late delivery tricks. 3rd parties really need to be better monitored and liaison between them and you needs to be much better.
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1 month ago
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1 month ago
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