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Top positive review
8 Nov 2023
Verified review
Lovely hair wrap products that I’ve used for many years in colour Butterscotch. However, I’ve changed my hair colour and cannot for the life of me find the correct colour which is a mid auburn brown. I’ve had 7 sent to me and none suit me. So all been sent back at rather a high cost to me. I didn’t realise that I could do an exchange and it wouldn’t have cost me as it doesn’t state this on the shipping note. I’ve dealt with a lovely lady called Pat who has been super helpful. What would be helpful would be colour swatches if requested. They could be charged for and then maybe deducted if a product is purchased. As I’ve not resolved my perfect colour I’m actually going to go to the concession in Selfridges to source what I need. But as I said, lovely after service and care from Pat. I love these products as they make my hair super stylish very quickly when I’ve not time to fancy pancy about.
The order shipped in a timely manner and the product was perfect. Love my new hair!
My low rating is due to the fact that in the website, prices on products don't specify if they include VAT. In customer care you say all prices include VAT if otherwise stated, so I assume prices INCLUDED VAT. Apparently they don't since I had to pay VAT on customs.
I have sent an email reporting this issue and got unresponded.
Also, in your website you can read that people with chronic illnesses like alopecia don't have to pay VAT. Sent an email asking how could I apply to this situation because I have alopecia since 7 years old (I'm 45). No answer as well.
Communication with the customer should be a priority and it wasn't.
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Reviews for hothair.co.uk
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8 May 2024
Verified review
Your IT system need attention.
Your IT system needs attention.
I opened an account and nothing seemed to show under my orders.
Otherwise your Company have been very helpful.
Thankyou
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Answer by hothair.co.uk
9 days ago
Thank you for your feedback. Orders will only show if they are placed while the account is open, unfortunately previous orders will not show. You are welcome to request information about previous orders from our customer service team.
5 days ago
Verified review
Always fantastic service that is one of the main reasons I continue to use them, plus the hair pieces are of a very high standard.
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4 May 2024
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Great choice and efficient service.
The usual quick and efficient service from Hothair. Used them several times and never had a problem.
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4 days ago
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Great customer service, lovely hair pieces, altogether an excellent company.
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8 days ago
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Really quick delivery and the hair pieces are just lovely. Thank you.
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5 days ago
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Excellent service. Fast delivery. Very satisfied.
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10 May 2024
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Wonderful value, prompt delivery
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13 May 2024
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Prompt service
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5 days ago
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10 days ago
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10 days ago
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Arrived fairly quickly, well packed. However, one week after returning, still
no acknowledgement of return or of my refund.
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Answer by hothair.co.uk
9 days ago
Thank you for your feedback. I can see that the refund was processed into your account on 15th May. Please check your statement or with your bank to confirm.
9 Apr 2024
Verified review
I Recommend HotHair…
Now purchased several wigs from HotHair and been delighted with them. Good prices and fast delivery plus a wide range of brands to choose from. Looking forward to my next purchase from HotHair.
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29 Apr 2024
Verified review
Love the fact you can order online and quick delivery and excellent hair prices Great quality at resalable prices
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7 Apr 2024
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Quite fast delivery and really nice product, matches exactly my hair colour and it's easy to wear.
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17 Apr 2024
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Efficient service.
Speed of delivery despite initially not being in stock.
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1 Apr 2024
Verified review
Customer service is excellent, thank you so much.
Ingi
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