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Top positive review
8 Nov 2023
Verified review
Lovely hair wrap products that I’ve used for many years in colour Butterscotch. However, I’ve changed my hair colour and cannot for the life of me find the correct colour which is a mid auburn brown. I’ve had 7 sent to me and none suit me. So all been sent back at rather a high cost to me. I didn’t realise that I could do an exchange and it wouldn’t have cost me as it doesn’t state this on the shipping note. I’ve dealt with a lovely lady called Pat who has been super helpful. What would be helpful would be colour swatches if requested. They could be charged for and then maybe deducted if a product is purchased. As I’ve not resolved my perfect colour I’m actually going to go to the concession in Selfridges to source what I need. But as I said, lovely after service and care from Pat. I love these products as they make my hair super stylish very quickly when I’ve not time to fancy pancy about.
The order shipped in a timely manner and the product was perfect. Love my new hair!
My low rating is due to the fact that in the website, prices on products don't specify if they include VAT. In customer care you say all prices include VAT if otherwise stated, so I assume prices INCLUDED VAT. Apparently they don't since I had to pay VAT on customs.
I have sent an email reporting this issue and got unresponded.
Also, in your website you can read that people with chronic illnesses like alopecia don't have to pay VAT. Sent an email asking how could I apply to this situation because I have alopecia since 7 years old (I'm 45). No answer as well.
Communication with the customer should be a priority and it wasn't.
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Reviews for hothair.co.uk
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10 Jul 2023
Verified review
Catwalk hair in seconds!
I just love Hothair products and have 3 to choose from. There’s a colour to match everyone I reckon. Within seconds I can have my hair up and looking glam. For extra glam and 2 more seconds then I add a chopstick. I can’t endorse these products enough.
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1 Jun 2023
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I have used hothair for some time now and think they are the best you can buy I especially love the clip in pony tail. They make you feel much better about your appearance and we all know that is very important. thank you so much Hothair x
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10 Oct 2023
Verified review
Good service!
They said it would take about two weeks for my order to get to me but, I had it in ten days.
Also, I had a query about the lack of an email confirmation and they replied almost immediately.
The hair is lovely,too!
I like them!
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20 Nov 2023
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Amazing palm bun
I love that your hair looks so realistic.And how the mixed colours look so real.it’s so easy to attach your claw clip ponytails. My own hair could never look as good . Will definitely be trying new hair pieces.
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12 Nov 2023
Verified review
Good service.
The service you get is always very good. You are kept in touch if and item is going to take longer to deliver; when things are coming from America. If you contact them you get quick and friendly response.
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29 May 2023
Verified review
Life Like & Great Curls
Fantastic quality of curls - Great colour - very life like and natural looking I.e not a block colour, there are strands of copper / blonde running through it which complimented my balliage hair colour.
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19 Jun 2023
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Bought blonde piece and I add pink as I am 85 and pearly colour. Looks super I get so many compliments. Have my hair up. Wish I could be a model for you.sorry not be
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5 May 2023
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It might be nice if you could tell a customer that they had previously ordered a particular wig and had returned it as not suitable or send them a list of previous orders
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Answer by hothair.co.uk
24 May 2023
If you contact our customer service team they will be happy to provide you with this information. The customer service email address is miranda@daxbourne.com
17 Nov 2023
Verified review
I felt a different person when I tried the beautiful fringe that I bought from your company. Fits perfectly and gives volume to my hair. Couldn't be better.
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15 Sept 2023
Verified review
Excellent product
I haven’t been able to find a matching hairpiece for my silver grey hair till now but this one is perfect, and it’s great quality. I’m delighted with it
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30 Nov 2023
Verified review
Great customer service - the colour wasn’t quite right but I was able to send it back without a problem! Also excellent quality! Highly recommend
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2 Jul 2023
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Hair piece
Ordering fine, product fine.
Delivery dreadful, you need to rethink your courier, that is why I have given 4 star as opposed to the 5 star
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12 Nov 2023
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Payments and refunds.
The company only takes payment when shipment takes place then are very prompt processing refunds on returned wigs
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22 Jul 2023
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Styles good, wish they did white as a colour, my hair is white, not grey, silver or pearl, but I go for best match, the two-tone look.
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30 May 2023
Verified review
Arrived quicker than expected, I am very pleased, but only 4 stars instead of 5 as the colour chart isn’t accurate.
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7 Jun 2023
Verified review
Great choice of wigs, the wait of 14 days is a little long but I understand some have to come from america
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