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Top positive review
8 Nov 2023
Verified review
Lovely hair wrap products that I’ve used for many years in colour Butterscotch. However, I’ve changed my hair colour and cannot for the life of me find the correct colour which is a mid auburn brown. I’ve had 7 sent to me and none suit me. So all been sent back at rather a high cost to me. I didn’t realise that I could do an exchange and it wouldn’t have cost me as it doesn’t state this on the shipping note. I’ve dealt with a lovely lady called Pat who has been super helpful. What would be helpful would be colour swatches if requested. They could be charged for and then maybe deducted if a product is purchased. As I’ve not resolved my perfect colour I’m actually going to go to the concession in Selfridges to source what I need. But as I said, lovely after service and care from Pat. I love these products as they make my hair super stylish very quickly when I’ve not time to fancy pancy about.
The order shipped in a timely manner and the product was perfect. Love my new hair!
My low rating is due to the fact that in the website, prices on products don't specify if they include VAT. In customer care you say all prices include VAT if otherwise stated, so I assume prices INCLUDED VAT. Apparently they don't since I had to pay VAT on customs.
I have sent an email reporting this issue and got unresponded.
Also, in your website you can read that people with chronic illnesses like alopecia don't have to pay VAT. Sent an email asking how could I apply to this situation because I have alopecia since 7 years old (I'm 45). No answer as well.
Communication with the customer should be a priority and it wasn't.
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Reviews for hothair.co.uk
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7 days ago
Verified review
Your IT system need attention.
Your IT system needs attention.
I opened an account and nothing seemed to show under my orders.
Otherwise your Company have been very helpful.
Thankyou
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29 Apr 2024
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Love the fact you can order online and quick delivery and excellent hair prices Great quality at resalable prices
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11 days ago
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Great choice and efficient service.
The usual quick and efficient service from Hothair. Used them several times and never had a problem.
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17 Apr 2024
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Efficient service.
Speed of delivery despite initially not being in stock.
Advertise money off products and once my order was placed inform me that there will be a 10 weeks delay.
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15 Apr 2024
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Bad communication
I haven’t yet received my order
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21 Mar 2024
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All in all a good around business and service
They have a good clear easy to use web site. They have easy to find phone numbers and Addresses. To contact them. Also they haver a number of outlets around the UK. They only take your payment once they have despatched the item you have ordered and not before then. As an example the item I ordered was to not in there stock room and had to be ordered by them from an American supplier which would take up to 2 weeks to arrive. They did not take my money untill they had received the order from the supplier into there stockholding and despatched to me. A very good business practice in my eyes. Other companies would have taken the money right away. So all in all a good around service from HotHair.
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9 Apr 2024
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I Recommend HotHair…
Now purchased several wigs from HotHair and been delighted with them. Good prices and fast delivery plus a wide range of brands to choose from. Looking forward to my next purchase from HotHair.
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7 Apr 2024
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Quite fast delivery and really nice product, matches exactly my hair colour and it's easy to wear.
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1 Apr 2024
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Customer service is excellent, thank you so much.
Ingi
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20 Mar 2024
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My order arrived very fast. Hood condition
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11 Apr 2024
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8 Apr 2024
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20 Feb 2024
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LITE TOUCH HUMAN HAIRPIECE BY PAULA YOUNG
The speedy delivery.
Fuller information about the product would be most helpful plus 360 degree view on model plus colour description should be better and more realistic. I couldn't find medium brown in my choice.
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29 Feb 2024
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Over the years I have purchased various clip on pieces. All wonderful and I am really pleased with them. Unfortunately I cannot add a photo as don't know how and don't have the facility either.
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