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27 Apr 2024
Verified review
Absolutely love alpinetrek. Superb range some unbelievable bargains. Used them several times now and never had a problem. Even when we had to return a coat they were wonderful
An absolute nightmare returning anything. Used to purchase regularly from Alpine Trek and had thought they were a UK company but recently bought some over trousers for my partner for her Christmas. They were a little small so returned them and ordered two other pairs to try. I then had to chase the refund for the first pair I’d returned and customer service replies weren’t exactly helpful, I was then concerned about returning the second pair as I was struggling to get a refund for the first return. Everything was having to go through customs before refunds were issued. Has put me off purchasing again, which is a pitty.
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Reviews for Alpinetrek.co.uk
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12 Oct 2024
Verified review
Excellent price for a quality product, great comms
Excellent price for a quality product. Great communications to let me know what was happening with the order.
Perhaps make the info about order taking extra days to reach the border a bit more prominent. It was in the email but not immediately noticeable. A minor issue for an otherwise top service.
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12 Oct 2024
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They had the best price, though if I'd had to return the (trainers) the modest return fee would have dented that slightly. (But I didn't need to.) Lots of helpful information about the order after it was placed, and delivery was exactly as promised. 100% Yes, I'd certainly use them again.
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8 days ago
Verified review
The product I wanted to buy was out of stock when I first visited the site, but I gave my email address to be notified when it was back in stock. I received an email as promised and am pleased to have been able to place an order at a competitive price, and with no delivery charge.
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8 days ago
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Not used this company before, very quick and easy to find what i was looking for and to purchase the carinthia defence four sleeping bag liner. I have looked high and low with no luck. Fingers crossed with this company, if all good they will have a new customer.
I have purchased from you many times and received good telephone advice too. I gave 4 stars today as I tried to buy from my mobile but even though I asked to pay by card, your site automatically kept switching to PayPal. I nearly didn't buy at all.
Get the returns more efficient in terms of the length of time to obtain a refund. I take a size 48 hiking boot and it often takes at least three pairs of boots before being able to settle on one pair. That means some £400 awaiting returns refunds.
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10 days ago
Verified review
Great website and choice of products
Great choice of products and competitive pricing. I really appreciate the reviews and ability to understand the products before purchase.
Delivery was a bit slower than expected, but the updates and tracking helped, and I wasn’t in a rush,
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2 days ago
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Great company!!
Communication is excellent and they kept me informed every step of the way, from the minute I placed my order to the minute it would be delivered. Can not fault this company. Would highly recommend!
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2 Oct 2024
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A returning customer
The payment part of the transaction is efficient and runs smoothly.
The website is crisp with good filter options so you can find what you're looking for really quickly.
Delivery is consistently reliable.
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10 Oct 2024
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Good experience so far
Finding the product and ordering was a good experience. Redeeming the welcome voucher could have been better but it worked ok in the end. It remains to be seen how dispatch and delivery go.
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15 Oct 2024
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Arrived quickly and had an amazing price. The quality is excellent.
So pleased l bought these. Will definitely go back and have a look when I need anything else .
One very happy shopper
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10 days ago
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Great website and stock I cannot buy in the uk thanks to the disastrous Brexit. Free delivery and customs fees included in my order.
I hope the start of a long shopping relationship.
Great service especially as it comes from abroad ! & the messages you get are so friendly & personal, returns are simple too!! A great company to deal with
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2 Oct 2024
Verified review
Great website, easy to navigate and has a great choice of products in all different sizes would definitely recommend and will be shopping again 👍