Alpinetrek.co.uk Reviews:
1,743 reviews in the last 12 months50,241 total reviews
Excellent
TrustmarkValid
Top positive review
21 Jun 2023
Verified review
Prices and availability are often the best for some of the brands that I like, so this isn’t my first time using Alpinetrek.
On this occasion I bought and returned some shoes as they were a little tighter than expected, however the refund was issued without and problems and I ordered another size.
They’re a little slow and I suppose my only complaint would be that they use a ‘co.uk’ address when goods are actually shipped from Central Europe. Yes, the expected shipping time IS stated so they’re not doing anything wrong but one of the main reasons that people choose to buy from ‘co.uk’ sites is that they assume shipping will be swift. I feel that it’s a little misleading.
They also exclusively use EVRI. Thankfully my experience this time was positive and I appear to have a a good local driver but I would never choose a site using Evri if I could find the same product for a competitive price elsewhere, it’s not worth the risk
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Top negative review
1 Sept 2023
Verified review
I returned vidda pro trousers, I printed off the label they provided, it was collected by royalmail. I have tracking data and screenshots I gave them to show the package was picked up and delivered to their UK depot. The package now appears to be lost in the system, and I have no received a refund after waiting a month. Very disappointed. I couldnt recommend this retailer, first time shopping online in 20 years I have run into such an issue. Avoid.
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Reviews for Alpinetrek.co.uk
28 Feb 2024
Verified review
Could be a lot better
1. Packaging is very wasteful - unnecessary double walled boxes that when opened are very hard to reuse. Awful design.
2. Products ought to have country of manufacture clearly stated. Many companies make a big ting about recycled materials (great) BUT manufacture in China where exploitation of workers and human rights abuses are appalling.
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AG
Anne G.
Leamington Spa
25 Feb 2024
Verified review
Ordered thinking this is a uk company then find out item coming from Germany.
Long delivery time
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27 Jan 2024
Verified review
£5 off offer was made on site in return for receiving sales promotion material but then not incorporated into the sale. Will affect future searches and transactions adversely.
btw what is the point in asking my assessment of delivery, product quality, etc on next page when I've only just ordered and level of service is still in the future.
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2 Feb 2024
Verified review
Unfortunately due to the late delivery and the size being unusually small for a medium. I had to return it and pay more as the discount was no-longer valid. So costing me £9 more plus a possible return cost?
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1 Feb 2024
Verified review
Products too slow to arrive. Charged for restocking returns that do not fit - two charges for one order. This is not working for customer or vendor.
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KC
Kaz C.
Cambridge
29 Jan 2024
Verified review
Customer service was good however....
Customer service was good, however delivery takes too long and no reason why 2nd order got here before the first when it was ordered day later !
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Answer by Alpinetrek.co.uk
30 Jan 2024
Hello and thank you for your feedback!
We're sorry to hear that you had difficulties with the delivery of your order. We're happy to see that you have finally received your order and that you're satisfied with our customer service.
Best regards, Alpinetrek.co.uk
MA
Martin A.
Lancaster
23 Dec 2023
Verified review
Delayed
Delivery was delayed and customer service was contacted. More information was provided and the parcel was on its way. Delivered just in time.
It was a different experience than several orders before. It won't stop my using them.again
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Answer by Alpinetrek.co.uk
4 Jan 2024
Thank you for your review!
It's good to hear that we were able to solve your problem and your parcel did arrive just in time.
Best regards, Alpinetrek.co.uk
24 Dec 2023
Verified review
Very slow delivery. Far too many emails. I’ve unsubscribed .. the daily incoming mail is irritating
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Answer by Alpinetrek.co.uk
9 Jan 2024
Hello and thank you for your feedback!
We are very sorry that we could not convince you of our service!
Due to christmas there was a higher volume of orders, which led to a longer processing time.
We are sorry you unsubscribed due to a high volume
Best regards, alpinetrek.co.uk
26 Dec 2023
Verified review
It’s a shame they use such a rubbish delivery company
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Answer by Alpinetrek.co.uk
9 Jan 2024
Hello and thank you for your feedback!
We are very sorry that we could not convince you of our service!
We are always working to get better and optimize our customer service.
Best regards, Alpinetrek.co.uk
25 Nov 2023
Verified review
Consistent Poor delivery
While Alpine Trek as a company seems fine, the use of Evri as a delivery agent will make me think twice before ordering from Alpine Trek again. My last 2 orders have both been delivered to a nearby hotel even although we were in at the time. The local hotel is on winter hours and so it was difficult to get the parcel from them. Evri are the only delivery company that seems incapable of delivering to my house so while they're the delivery agent I won't be ordering from Alpine Trek again.
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Answer by Alpinetrek.co.uk
5 Dec 2023
Thank you for your review!
We're very sorry about the issues in deliveries. Due to Brexit-related developments, we currently can only offer the service with Evri. We are working on a solution and we hope that we can provide you with our usual service again as soon as possible.
Best regards,
Alpinetrek.co.uk
22 Oct 2023
Verified review
Refund received at last - 8 months after return!
Updating this review below - delighted
Just like many other customers (see here and Trustpilot reviews), after returning walking boots worth 204 to Alpine Trek’s UK hub AND receiving proof of delivery from Royal Mail, Alpine Trek refuses to refund me (claiming, after weeks of blaming Brexit paperwork, that despite proof of delivery, they won't refund as I no longer have proof of postage). Avoid
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1 Aug 2023
Verified review
item was advertised and in stock, but after purchase item was not available, just one of those things really. Same item purchased elswear
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Answer by Alpinetrek.co.uk
18 Aug 2023
Thank you for the review.
We apologise that your desired item was out of stock. Due to a technical issue in our online shop the item was shown as available when this was not the case. Your refund will be issued automatically.
If we can offer any further assistance please contact us at Alpinetrek.co.uk/contact/
JW
John W.
Stoke on Trent
19 Dec 2023
Verified review
Good product range, poor customer service.
Very good product range and decent prices overall. Disoatch appears prompt but tracking is a nightmare due to their lack of an intermediate scan which means no tracking is possible until the UK carrier is in possession. Customer service response is really not very good and is off-putting. I'm pleased with my items but once again the delivery part of the process is just too fraught.
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Answer by Alpinetrek.co.uk
9 Jan 2024
Hello and thank you for your feedback! We are very
sorry that we could not convince you of our service!
Unfortunately, there were massive delays in
shipping within the EU and accordingly a high volume
for us. We're happy to see that you finally received
your parcel and like your items. Sorry for the inconvenience!
Best regards, Alpinetrek.co.uk
30 Aug 2023
Verified review
Not terribly impressed…
Just checked order progress after three days and not yet with carrier/shipping agent. This is within the three/four days promised, but is very slow for a few items.
Website appears largely in German, which I have very little knowledge. Sales agent did not give me a detailed reply.
Will think twice about my further orders.
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Answer by Alpinetrek.co.uk
31 Aug 2023
Thank you for your review.
We apologize that your experience did not meet your expectations! We understand that it bothers you when the delivery takes a day longer than suspected. We are constantly working on the optimization. . If we can offer any further assistance do not hesitate to contact us at Alpinetrek.co.uk/contact/ .
Best regards, Alpinetrek.co.uk
1 Jul 2023
Verified review
They are little bit deceivers, they put one pair first pair in the picture, and the rest 5picture different colour, what do they send you???
First picture that you don't pay attention, you want the next 5 but surprise you will receive the first picture with pink for the boys...
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Answer by Alpinetrek.co.uk
24 Aug 2023
Thank you for the review!
We're sorry that your experiences with our shop didn't meet your expectations. We are pleased at any time to hear about your wishes and suggestions!
Kind regards, Alpinetrek.co.uk
20 Apr 2023
Verified review
Delays
Alpinetrek promises delivery to the UK within 5-7 working days but I have placed my order 6 working days ago and the delivery partner (evri) has not even received the item yet! When I messaged Alpinetrek customer service I was simply told "should be in the UK soon"
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Answer by Alpinetrek.co.uk
28 Apr 2023
Hello and thank you for your feedback! We are very sorry that we could not convince you of our service! Unfortunately, there were massive delays in shipping and a high volume for our carrier. We are always working to improve, but currently we can only offer the service with Evri. We're happy to see that you finally received your parcel. We're sorry for the inconvenience! Best regards, Alpinetrek.co.uk
13 Sept 2023
Verified review
Tyre arrived and fitted fine, but when I pumped up the tyre the new inner tube supplied by Alpine burst 💥, I contacted Alpine and reported this issue and they said I would be reimbursed the cost of a new inner tube, I am still waiting for my money?
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Answer by Alpinetrek.co.uk
15 Sept 2023
Thank you for the review.
We fully understand how unsettling this is and this should not be happening. You have already been in contact with our customer service team and we initiated a refund on Monday. Please do contact us at Alpinetrek.co.uk/contact/ if there a any difficulties. We apologise for the inconvenience.
Best regards, Alpinetrek.co.uk
22 Nov 2023
Verified review
Delivery time is slow. I ordered my base layers on 8 November and they still haven't arrieved on 22 Nov. What I did like is that I got a prompt reply from customer service when I got in touch explaining that it was an issue with customs. Thank you
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Answer by Alpinetrek.co.uk
9 Dec 2023
Hello and thank you for your review.
We’re delighted to hear that you’re happy with our customer services and happy to know that your parcel is with you now!
Best regards,
Alpinetrek.co.uk
23 Apr 2023
Verified review
Good product & price but slow to deliver
Products of high quality and good value, competitive pricing. However postage and delivery seems to take the maximum amount if time they allow. These days most deliver ahead of schedule. But otherwise a good service.
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Answer by Alpinetrek.co.uk
27 Apr 2023
Hello and thank you for your review! We are very
sorry that we could not convince you of our courier service!
We're happy that you received your parcel and
are satisfied with your item.
Best regards, Alpinetrek.co.uk
3 Nov 2023
Verified review
Great communication and bargain for item purchased but delivery times not as stated when purchasing-allow an extra two weeks for delivery to arrive. Have to say the customer service is great though.
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Answer by Alpinetrek.co.uk
8 Nov 2023
Hello and thank you for your feedback!
We're very happy to hear that you're satisfied with our costumer service and our products.
Sorry that we could not convince you of our shipping service! We are always working to improve, but currently we can only offer the service with Evri. We're happy to see that you finally received your parcel. We're sorry for the inconvenience! Best regards, Alpinetrek.co.uk