Alpinetrek.co.uk Reviews

: 28,732ExcellentCertified

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Alpinetrek.co.uk - Equipment for climbing, mountaineering and hiking

Alpinetrek.co.uk is the supplier for outdoor sports such as climbing, ice climbing, hiking, bouldering or yoga: clothing, sleeping bags, backpacks, tents, climbing harnesses, ropes, crash pads, ice picks, snowshoes, gas cookers and much more.
Contact
Bergfreunde GmbH
Bahnhofstraße 26
72138 Kirchentellinsfurt
Germany
Trade register
Amtsgericht Stuttgart HRB 382746
Authorised representative
Ronny Höhn, Matthias Gebhardt

Reviews for Alpinetrek.co.uk

4.69/5.00
Excellent
How is the rating calculated?

9,951 reviews in the last 12 months

84 %
9 %
2 %
1 %
3 %
28,732 total reviews

What other customers say about their experience with Alpinetrek.co.uk

1 day ago
Hermes, their courier delivered my parcel to the wrong address. I tried to contact Hermes, but couldn't get passed their robot, "Holly", which insisted that the parcel had indeed been delivered and displayed "proof" of this. After three attempts I gave up. Thankfully, the person who lives at the wrong address was honest enough to re-deliver to me. I will never trust Hermes again. Very, very bad.
 Verified review|
Product arrived as advertised. I received emails about my order progress. When it was dispatched to Hermes it disappeared into a black hole for over a week. There is tracking on their app but the times and dates given were always just updated right before i checked (bit suspicious). I'm sure they are having a tough time right now so don't let it put you off.
 Verified review|
2 shipments have now gone astray because MyHermes cannot find our delivery address (mainstream office unit). Alpine trek CS seem helpless to resolve and we have to wait for shipment to be deemed undeliverable and returned to Germany each time, a month wasted. Bit crap really. I suspect the problem is in Alpinetrek’s website, which cocks up UK addresses.
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4 days ago
item size guide was not accurate. helmet was too small and returned.
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1 week ago
The box the mat came in was falling apart. I am amazed that it made it through delivery.
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1 week ago
very slow delivery , account has not updated with my purchases.
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1 week ago
Failure in product design... Poor quality. Not worth to return due to product cost vs delivery/return costs
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2 weeks ago
My Nemo Forte 35 sleeping bag arrived but was faulty, with a shoulder baffle completely missing. Customer service were helpful and refunded me some of the cost to compensate. Receiving a faulty item looks bad for both the manufacturer and retailer but AT were proactive in remedying the problem.
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2 weeks ago
Ok service
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2 weeks ago
item as described
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2 weeks ago
Delivery left in front of main door with no one in the house
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2 weeks ago
Long delivery time
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2 weeks ago
Just a wrong product and being charged for return
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3 weeks ago
Purchased trousers online. Rec'd shipping confirmation. Had to chase multiple times by email - rapid response to enquiries (a postive). Product apparently lost in transit / not delivered to transporter. Enquiries on-going. No refund yet. Product no longer available on website so cannot reorder.
 Verified review|
 Answer by Alpinetrek.co.uk
2 weeks ago
Unfortunately, a technical mistake occured during the shipping of your order and your parcel couldn’t be shipped. We apologize for not being able to deliver your parcel and fully appreciate how disappointing this is. Meanwhile a refund has been issued. If you require any further information or assistance, do not hesitate to contact our customer service. Kind regards, Alpinetrek.co.uk
3 weeks ago
quality of the product is not that good
 Verified review|
4 weeks ago
Wrong size by a mile! Why could they not have let me know that they had not got my size in stock? I am locked down in pandemic and found it very difficult to return the sandals I had ordered.
 Verified review|
Not the best experience regarding delivery and refund which I am STILL waiting for! Having to pay the return costs for something that does not fit and should is not good either! The shoe size was and is the same as my other Merrell shoes but these new ones were far to tight/narrow fitting so had to return at cost to me and I cannot track the return so am left wondering !I won’t purchase again.
 Verified review|
Changed me the price of latest model and delivered old model even though website showed new model.
 Verified review|
I ordered icebreaker underwear (same size as I already have and in line with the sizing guide). When the items arrived they were too big so I contacted Alpinetrek. They were indifferent to it Icebreaker change sizing without notice, so nothing we can do. If you return the items you’ll need to pay postage.’ So, sizing guides are useless and a lottery.
 Verified review|
1 month ago
I love crocs and was very excited to see these metallic clogs. However the finish is not wearing well. It is peeling off after 2 weeks of wearing them in the house. Quite disappointing and it will obviously not last me years like my other ones have.
 Verified review|