Alpinetrek.co.uk - Logo - reviews

Alpinetrek.co.uk
Reviews:

1,749 reviews in the last 12 months50,138 total reviews  

4.56
Excellent

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Certified since: 28 May 2014
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Alpinetrek.co.uk fulfils all Trusted Shops quality criteria, including
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  • Encrypted data transfer
  • Clear ordering process

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Top positive review

21 Jun 2023
 Verified review
Prices and availability are often the best for some of the brands that I like, so this isn’t my first time using Alpinetrek. On this occasion I bought and returned some shoes as they were a little tighter than expected, however the refund was issued without and problems and I ordered another size. They’re a little slow and I suppose my only complaint would be that they use a ‘co.uk’ address when goods are actually shipped from Central Europe. Yes, the expected shipping time IS stated so they’re not doing anything wrong but one of the main reasons that people choose to buy from ‘co.uk’ sites is that they assume shipping will be swift. I feel that it’s a little misleading. They also exclusively use EVRI. Thankfully my experience this time was positive and I appear to have a a good local driver but I would never choose a site using Evri if I could find the same product for a competitive price elsewhere, it’s not worth the risk

Top negative review

1 Sept 2023
 Verified review
I returned vidda pro trousers, I printed off the label they provided, it was collected by royalmail. I have tracking data and screenshots I gave them to show the package was picked up and delivered to their UK depot. The package now appears to be lost in the system, and I have no received a refund after waiting a month. Very disappointed. I couldnt recommend this retailer, first time shopping online in 20 years I have run into such an issue. Avoid.
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Reviews for Alpinetrek.co.uk

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Latest first
2 days ago
 Verified review

Top quality

Prompt delivery, great communication.
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2 days ago
 Verified review
Delivery to Northern Ireland is unavailable even though you can deliver to UK and Ireland. I would like to place an order but delivery has been refused. This is to do with administration rather than the products on sale.
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2 days ago
 Verified review
Ordering is quick and easy, I was kept updated on delivery. Which was ver quick. Website easy to navigate and gives a lot of detail on the product. I had unfortunately had to return my last order.
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2 days ago
 Verified review
Great service and communication. Super price for Smith goggles which I had been searching for. Good delivery timescale to the UK. Recommended.
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RG
Rosie G.
Newcastle upon Tyne
2 days ago
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2 days ago
 Verified review
Alpine Trek are a great company, who pay all of the custom fees and VAT when posting overseas. Most companies do not offer this great service. Thank you so much!!!
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3 days ago
 Verified review
Order process straight forward so all good. Can't comment on delivery as that should be next week .
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3 days ago
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3 days ago
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4 days ago
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Good communication throughout the transaction and product arrived well boxed and on time.
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4 days ago
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4 days ago
 Verified review
good updates and quick delivery perfect
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5 days ago
 Verified review
Great service, good price, quick delivery
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5 days ago
 Verified review
N/A
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5 days ago
 Verified review
Good description of product accuracy in sizes excellent checking out system Excellent customer experience Well done !
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6 days ago
 Verified review
excellent service. updates on delivery . phone number and e mail available on e mails in case of problems
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6 days ago
 Verified review
Alpine Trek is with you from start to finish and are the best! I have shopped with them in the past, in the present and in the future.. great products, terrific prices and excellent customer service!
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6 days ago
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6 days ago
 Verified review

Responsive and Efficient

Answered my online question very quickly. Fast despatch of a quality item at a great price.
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7 days ago
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