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Top positive review
21 Jun 2023
Verified review
Prices and availability are often the best for some of the brands that I like, so this isn’t my first time using Alpinetrek.
On this occasion I bought and returned some shoes as they were a little tighter than expected, however the refund was issued without and problems and I ordered another size.
They’re a little slow and I suppose my only complaint would be that they use a ‘co.uk’ address when goods are actually shipped from Central Europe. Yes, the expected shipping time IS stated so they’re not doing anything wrong but one of the main reasons that people choose to buy from ‘co.uk’ sites is that they assume shipping will be swift. I feel that it’s a little misleading.
They also exclusively use EVRI. Thankfully my experience this time was positive and I appear to have a a good local driver but I would never choose a site using Evri if I could find the same product for a competitive price elsewhere, it’s not worth the risk
I returned vidda pro trousers, I printed off the label they provided, it was collected by royalmail. I have tracking data and screenshots I gave them to show the package was picked up and delivered to their UK depot. The package now appears to be lost in the system, and I have no received a refund after waiting a month. Very disappointed. I couldnt recommend this retailer, first time shopping online in 20 years I have run into such an issue. Avoid.
Everything went well, delighted with the delivery.
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Answer by Alpinetrek.co.uk
5 days ago
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
5 Apr 2024
Verified review
Very good prices!
Easy to navigate site. Very good prices! Thank you
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Answer by Alpinetrek.co.uk
5 days ago
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
11 days ago
Verified review
easy site nice and clear good product great price
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Answer by Alpinetrek.co.uk
5 days ago
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
4 Apr 2024
Verified review
Telephone helpline was very supportive and speedy
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Answer by Alpinetrek.co.uk
5 days ago
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Our colleagues in customer service are always happy to help.
Best regards, Alpinetrek.co.uk"
30 Mar 2024
Verified review
Still awaiting refund for return hence 4star not5
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1 Apr 2024
Verified review
Great authentic products with brilliant prices
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Answer by Alpinetrek.co.uk
5 days ago
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
31 Mar 2024
Verified review
Good prices, quick delivery, good communication
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Answer by Alpinetrek.co.uk
5 days ago
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
12 Apr 2024
Verified review
communication good and friendly. Keep updated
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Answer by Alpinetrek.co.uk
5 days ago
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
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