Certificate for Alpinetrek.co.uk

No. X7430B66C5A28B829A919EE2331A3A310
 

Approved on
28/05/2014
Valid until
27/05/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Alpinetrek.co.uk



Excellent

4.77/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 9,929 Trusted Shops reviews collected in the last 12 months.
In total, Alpinetrek.co.uk has already collected 16,553 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
23/02/2019
Date of order
22/02/2019
23/02/2019
I am very happy with all them dealings with with you
5.00
Excellent

Date of publication
22/02/2019
Date of order
15/02/2019
22/02/2019
Item is good and as expected. But Courier company used by Alpinetrek is not up to standard.
2.67
Fair

Date of publication
22/02/2019
Date of order
12/02/2019
22/02/2019
excellent service, highly recommend. many thanks
5.00
Excellent

Date of publication
22/02/2019
Date of order
12/02/2019
22/02/2019
Outstanding customer service. They go the extra mile. Can’t recommend them enough.

If you want the best customer service these are the guys. I know nothing about alpine equipment but wanted an ajungilak sleeping bag for my wife as I’d had one for ten years. I ordered the wrong size and they were very accommodating, even letting me return it outside of the returns window.
5.00
Excellent

Date of publication
22/02/2019
Date of order
11/02/2019
22/02/2019
Happy with product, fast delivery
5.00
Excellent

Date of publication
22/02/2019
Date of order
12/02/2019
22/02/2019
Great service
5.00
Excellent

Date of publication
22/02/2019
Date of order
08/02/2019
22/02/2019
Excellent product. Great delivery / packing. Very happy thank you.
5.00
Excellent

Date of publication
22/02/2019
Date of order
12/02/2019
22/02/2019
Another great hassle free purchase.
Thank you.
5.00
Excellent

Date of publication
22/02/2019
Date of order
12/02/2019
22/02/2019
Great service and product, favourably priced and promptly delivered.
My only gripe is too many marketing emails from Alpinetrek
4.67
Excellent

Date of publication
22/02/2019
Date of order
11/02/2019
22/02/2019
An excellent experience. Would buy from Alpinetrek again without hesitation.
5.00
Excellent

Date of publication
22/02/2019
Date of order
12/02/2019
22/02/2019
Always a pleasure and the Scarpas are great too
5.00
Excellent

Date of publication
22/02/2019
Date of order
12/02/2019
22/02/2019
Every aspect of this purchase from Alpinetrek was outstanding. I love the shoes I bought (the best price I found on the internet) and the company's communications were exceptionally good - from the point of ordering to delivery. I cannot recommend them highly enough and I will certainly look to buy from them again.
5.00
Excellent

Date of publication
22/02/2019
Date of order
12/02/2019
22/02/2019
Always good
5.00
Excellent

Date of publication
22/02/2019
Date of order
22/02/2019
22/02/2019
So far all good easy process awaiting delivery
4.00
Good

Date of publication
22/02/2019
Date of order
12/02/2019
22/02/2019
Great product, great price & great customer service. Fast delivery too. Perfect. Would definitely recommend AlpineTrek and will definitely use again. Thanks
5.00
Excellent

Date of publication
22/02/2019
Date of order
01/02/2019
22/02/2019
Parcel was late arriving. Otherwise all good.
4.00
Good

Date of publication
22/02/2019
Date of order
12/02/2019
22/02/2019
Easy to order easy delivery wonderful easy walking shoes
5.00
Excellent

Date of publication
22/02/2019
Date of order
09/02/2019
22/02/2019
Simple transaction, informative website, no problems.
5.00
Excellent

Date of publication
22/02/2019
Date of order
12/02/2019
22/02/2019
always v.good
5.00
Excellent

Date of publication
22/02/2019
Date of order
12/02/2019
22/02/2019
Fantastic company, very good pricing Super quick delivery and packaged well Can’t fault them
5.00
Excellent

Date of publication
22/02/2019
Date of order
12/02/2019
22/02/2019
Fast delivery and excellent service
5.00
Excellent

Date of publication
22/02/2019
Date of order
12/02/2019
22/02/2019
Fantastic service as usual
5.00
Excellent

Date of publication
22/02/2019
Date of order
12/02/2019
22/02/2019
FUCKING EXCELLENT PAL
5.00
Excellent

Date of publication
22/02/2019
Date of order
02/02/2019
22/02/2019
Alpinetrek are great, good selection of sizes for me (I have large feet). Hermes are not so good, first order couldn't be delivered as Hermes (who have delivered to me before) couldn't work out where I lived. Alpinetrek handled the refund of that delivery promptly.
4.67
Excellent

Date of publication
22/02/2019
Date of order
14/02/2019
22/02/2019
The goods came quickly, but there was no tracking information - they just appeared. The boots are as described and fit well.
4.33
Good

Date of publication
22/02/2019
Date of order
12/02/2019
22/02/2019
All good , what I ordered arrived earlier than anticipated , great price excellent conditions
5.00
Excellent

Date of publication
22/02/2019
Date of order
12/02/2019
22/02/2019
Excellent website and range of products, quick delivery, I recommend
5.00
Excellent

Date of publication
22/02/2019
Date of order
12/02/2019
22/02/2019
Nice easy transaction.
5.00
Excellent

Date of publication
22/02/2019
Date of order
11/02/2019
22/02/2019
My goretex jacket was delivered on time and in excellent condition. I'm very pleased with it.
5.00
Excellent

Date of publication
22/02/2019
Date of order
11/02/2019
22/02/2019
Easy order
4.33
Good

Date of publication
22/02/2019
Date of order
11/02/2019
22/02/2019
Great products and prices but cut corners by using a cheap delivery company (Hermes). I don’t understand why when you pay for delivery anyway Will not use again unless this has changed.
3.00
Fair

Date of publication
22/02/2019
Date of order
12/02/2019
22/02/2019
Everything top class
5.00
Excellent

Date of publication
22/02/2019
Date of order
12/02/2019
22/02/2019
Great pair of boots, really great price definitely recommend.
4.67
Excellent

Date of publication
21/02/2019
Date of order
11/02/2019
21/02/2019
Good product in the sale, bought two. Hadn't appreciated the company was in Germany when ordering, but delivery still pretty good.
4.67
Excellent

Date of publication
21/02/2019
Date of order
11/02/2019
21/02/2019
An excellent service, good price and fit perfect.
5.00
Excellent

Date of publication
21/02/2019
Date of order
08/02/2019
21/02/2019
Excellent service
5.00
Excellent

Date of publication
21/02/2019
Date of order
11/02/2019
21/02/2019
Second time purchasing running shoes from you and look forward on the next purchase great job PP
5.00
Excellent

Date of publication
21/02/2019
Date of order
09/02/2019
21/02/2019
Newbie to Alpine Trek; bought a winter down coat on sale. Exactly as the pictures, brilliant price, stylish and warm. Easy to order, very fast delivery, great service.
Was tired of buying unsuitable coats from the high street to deal with the cold, so thought I’d go to a store that was selling items for the cold. Already had comments on how great it looks.
This won’t be my last purchase
5.00
Excellent

Date of publication
21/02/2019
Date of order
11/02/2019
21/02/2019
Good Service and great set of climbing products - very happy customer
5.00
Excellent

Date of publication
21/02/2019
Date of order
11/02/2019
21/02/2019
I ordered Haglofs rugged mountain pants (Trousers). They were delivered on time and very well packaged. I even got free delivery to the Highlands which is a bonus.
5.00
Excellent

Alpinetrek.co.uk

Alpinetrek.co.uk was certified by Trusted Shops on 28/05/2014.

Contact
Bahnhofstraße 26
72138 Kirchentellinsfurt
Germany
service@alpinetrek.co.uk
Alpinetrek.co.uk
Owner
Bergfreunde GmbH
Bahnhofstraße 26
72138 Kirchentellinsfurt
Germany
Trade register
Amtsgericht Stuttgart HRB 382746
Authorized representative
Ronny Höhn, Matthias Gebhardt
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Alpinetrek.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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