Alpinetrek.co.uk

Reviews:

I am pleased that I got the rucksack I wanted at a very good price. I knew that I was going on holiday about 10 days after I ordered the bag and, though I didn’t need it I was a little anxious that the package would arrive after I had left. If it had been clearer up front that the delivery time would be about a week, I would have left it until my return. This is a long winded way of saying that you should state on the selection page that delivery would be from abroad and would take about a week. Would I use Alpine Trek again? Absolutely, they have kit I am looking for from the manufacturers I want.

Great company to deal with. Huge website of fantastic gear. Delivery takes a bit longer as the goods are coming from Germany so do expect to be more patient. Same with returns but these are easy to manage and straightforward using Royal Mail. My only gripe is that feedback uses a "tick box" senario and not an actual written experience by the buyer. This I feel is a big let down. For myself, I want to know how well clothing sizes fit and function from other people's perspective and experience. Far more likely to order the correct size without the need for returns. Having said that, I love the site and will continue to buy.

Really easy process and great prices. I was kept updated fully along the whole order journey, with the rucksacks arriving well packed and exactly as described. The Gregory backpacks I purchased are excellent and really need no further introduction. The Zulu 35 and Baltoro 65 both feel excellent and fit extremely well, with great storage features. I’m not part of the ultra light brigade, and the durability of these 2 packs looks excellent. I will definitely be using Apline Trek again

My jersey was shipped in a timely manner. It was delivered to my workplace when I specifically told Amazon my business would be closed on the weekend. Nothing to do with Alpine but I thought I'd make other people that order from here aware. Additionally, the jersey came without the branded box? The specific one I order always come with a premium box and it was nowhere to be seen. It came in a cheap plastic film for some reason.

It's the broad range of brands available, I like. I don't like dressing like everyone else and Alpine trek is my secret weapon. To improve, I'd like a straight up, 20 percent of everything. I know you do this very rarely and more often on selected brands. But I would honestly buy big....1000 pounds, if I could get 20 percent off.

Very good website information re product ordered. Fulfilment process was very quick and I was kept fully informed throughout. Package was delivered promptly well within notified timescale. Item was very carefully packaged so arrived in excellent condition. Impressive performance from a company based outside of the UK.

I believe I have only had one occasion to return items and request a refund and this was only due to ending a smaller size. Although I understand it is not due to you but rather customs,, this is proving to be a very slow process. Otherwise I am a very satisfied customer of Alpinetrek.

They are really great and I am so pleased I got them. However, I ordered my normal size and it was too small. Had to send them back. That was straight forward. Just waiting for my money. So I bought the pair two sizes up !!! Fits perfect and comfortable ! Maybe it would help to get a wee note about the fitting?!

Really excited with my purchase and can’t wait to get the shoes for my fiance for his birthday! Definitely the best Price when I researched other websites for this specific order, and as a new customer, I got some money off as well free shipping, so it’s definitely worth the purchase!

Had a problem with making payment and order didn't go through. Jenny was very helpful and sent me another discount code as the one I had said it had already been used on the first unsuccessful order. So good to be able to speak to a human being! I look forward to receiving my item shortly.

Simple buying process and easy delivery system. Was informed every step of the way and delivery was fast. Better than from some UK based operating companies and delivery was by Amazon which made it so fast. Will not hesitate to order again. In fact this is the 3rd time I've used them with no problems.

So far so good. Had emailed with a query and had an excellent response. I had to wait for the right size to come in but I only had to wait a few days. The ordering and paying system was straightforward so I'm just looking forward to receiving my boots.

Alpine Trek has a huge selection of gear online, and the ability to have favourites stored in your personal profile, plus if the stock is currently not available, the ability to be contacted when it comes back into the site is a bonus.

Easy to use website. Exactly what I ordered arrived after a few days. Felt that returns would have been easy- not that I had to do that! Thank you. I've often used Alpine Trek and will continue to do so having always had good service.

It was easy to purchase on the website, and they had all sizes available, even the most common ones, which is different to other websites. The package arrived a little late, but that wasn't a problem. Maybe communication could have been a bit better in the early stages as I wasn't sure if the package was already on its way. Overall a really good experience.

I know the delivery and returns policy are clearly outlined but it would put me off ordering again as I think it’s unfair to incur costs for an exchange because of the fit not the size There is often a significant discrepancy between one brands size and another’s I accept I ordered a Columbia gilet in large it felt more XL if not even XXL in the fit I know this is down to the manufacturer but the extra cost to exchange when I have not made a mistake has put me off ordering from you again Sincerely Peter Baxendale

A straightforward efficient service the order was placed, acknowledged and the only pertinent communications were made about the delivery and when it would occur. The goods were delivered exactly when we were notified they would be

I highly recommend Alpine Trek as an outdoor gear supplier. They offer high-quality products at competitive prices and provide excellent communication throughout the delivery process and orders arrive on the promised delivery date.

This is a great coat; I really haven't been cold in it even once, and I do feel the cold; it's like putting a duvet on but one that's also a bit shower-proof! It's thoughtfully-designed coat too; the hood is really good, the pockets keep my hands warm and the magnetic closures on the wind flap are almost too efficient (as you'll find out if you stand next to something like a fridge door!) Constructive feedback is that the sleeves are not as generous in length as the rest of the coat; ok but I'd have preferred another centimetre or two. I like that it's a contrast lining & really like that it isn't stitched to the baffles at the front (so definitely no down will leak through there - not that it has at the back either) but it could be a more attractive blue? I like that there's a drawstring cord to make it snug round your waist, though my waist is a little lower - it still helps though. There are no side zips at the hem, which might make it hang a little more fashionably but the zip feels sturdy and zips both ways. Overall, I highly recommend this coat to anyone looking for a coat that's really effective and should last many, many years. I am no longer afraid of winter in the UK; thank you Stoic!

Alpine Trek have a great choice of premium outdoor clothing and equipment at market leading prices. The level of customer service and care given exceeds my expectations from online retailers. Great to get this along with the lower prices.