Certificate for Alpinetrek.co.uk

No. X7430B66C5A28B829A919EE2331A3A310
 

Approved on
28/05/2014
Valid until
27/05/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Alpinetrek.co.uk



Excellent

4.77/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 9,631 Trusted Shops reviews collected in the last 12 months.
In total, Alpinetrek.co.uk has already collected 17,870 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
17/04/2019
Date of order
08/04/2019
17/04/2019
would order again.
5.00
Excellent

Date of publication
16/04/2019
Date of order
06/04/2019
16/04/2019
Fantastic customer service. Nice product easy to erect and use. Quality of fabric is excellent. Sleeping four, I was expecting it a tiny winy but bigger.
5.00
Excellent

Date of publication
16/04/2019
Date of order
06/04/2019
16/04/2019
Nice product great prompt service and always kept up to date as to when delivery will be.
5.00
Excellent

Date of publication
16/04/2019
Date of order
06/04/2019
16/04/2019
Very pleased with my purchase. Very quick delivery
5.00
Excellent

Date of publication
16/04/2019
Date of order
06/04/2019
16/04/2019
Great service. Great communication. Great price.
5.00
Excellent

Date of publication
16/04/2019
Date of order
06/04/2019
16/04/2019
A good service and really great product that I couldn’t buy on the high st.
4.33
Good

Date of publication
16/04/2019
Date of order
05/04/2019
16/04/2019
I don’t want to have to spend time writing a review ,,, I filled in the stars , that should be enough
5.00
Excellent

Date of publication
16/04/2019
Date of order
03/04/2019
16/04/2019
These slippers were a gift ...they are now being worn and loved by the recipitant .......they did take a while to be delivered ....
4.67
Excellent

Date of publication
16/04/2019
Date of order
06/04/2019
16/04/2019
Came promptly and are in good condition for great Value. No complaints
5.00
Excellent

Date of publication
16/04/2019
Date of order
03/04/2019
16/04/2019
Great online store. Trusted product quality and better price than competitors (Snow and Rock).
5.00
Excellent

Date of publication
16/04/2019
Date of order
06/04/2019
16/04/2019
Very good service. Prompt delivery and friendly team.
5.00
Excellent

Date of publication
16/04/2019
Date of order
06/04/2019
16/04/2019
Great each time I’ve used them
5.00
Excellent

Date of publication
16/04/2019
Date of order
06/04/2019
16/04/2019
Excellent service as per usual. Information is provided throughout the order. Delivered much sooner than expected.
5.00
Excellent

Date of publication
16/04/2019
Date of order
06/04/2019
16/04/2019
Happy customer
5.00
Excellent

Date of publication
16/04/2019
Date of order
06/04/2019
16/04/2019
Very good seller
5.00
Excellent

Date of publication
16/04/2019
Date of order
06/04/2019
16/04/2019
If items are going to be split please inform the customer
5.00
Excellent

Date of publication
16/04/2019
Date of order
06/04/2019
16/04/2019
Excellent product and service
5.00
Excellent

Date of publication
16/04/2019
Date of order
30/03/2019
16/04/2019
No fuss, no problems
5.00
Excellent

Date of publication
16/04/2019
Date of order
06/04/2019
16/04/2019
Great company to deal with.
5.00
Excellent

Date of publication
16/04/2019
Date of order
06/04/2019
16/04/2019
Very quick and efficient delivery - great service
5.00
Excellent

Date of publication
16/04/2019
Date of order
26/03/2019
16/04/2019
The whole process was smooth and straightforward.
5.00
Excellent

Date of publication
16/04/2019
Date of order
06/04/2019
16/04/2019
Good Service
5.00
Excellent

Date of publication
16/04/2019
Date of order
05/04/2019
16/04/2019
Service was fast and efficient.
5.00
Excellent

Date of publication
16/04/2019
Date of order
05/04/2019
16/04/2019
Arrived as promised.
5.00
Excellent

Date of publication
16/04/2019
Date of order
05/04/2019
16/04/2019
Great service. Lots of energy and passion in what they sell.
5.00
Excellent

Date of publication
16/04/2019
Date of order
05/04/2019
16/04/2019
Ace company
5.00
Excellent

Date of publication
15/04/2019
Date of order
05/04/2019
15/04/2019
thank you
4.33
Good

Date of publication
15/04/2019
Date of order
05/04/2019
15/04/2019
Although jackets did not fit, service was excellent and will order from Alpine Trek again
5.00
Excellent

Date of publication
15/04/2019
Date of order
05/04/2019
15/04/2019
Great value and great service. However I was disappointed that customer services were unable to extend the expiry date on my discount code, even though the website suggested I phone customer services when the code failed to work Very disappointing and unhelpful service.
5.00
Excellent

Date of publication
15/04/2019
Date of order
05/04/2019
15/04/2019
Delivered to timescales indicated on website. Email updates were helpful.
5.00
Excellent

Date of publication
15/04/2019
Date of order
05/04/2019
15/04/2019
Great bag, price and delivery
5.00
Excellent

Date of publication
15/04/2019
Date of order
03/04/2019
15/04/2019
Seem like great people
5.00
Excellent

Date of publication
15/04/2019
Date of order
05/04/2019
15/04/2019
Ordered an item costing £189 given a tracking number/dispatch however item not received. courier claim alpine trek initiated collection but the goods were never received by courier. Rang customer services twice. First time an immature rep was unsympathetic and giggled his way through my concerns which then followed with refusing to give his name. 2 emails sent, still no item or refund.. shocking
1.00
Very Poor

Alpinetrek.co.uk replies: 17/04/2019
Thank you for the review. My sincere apologies for how this was handled. Our carrier did receive your package but could not deliver it, it was returned to us. The refund is already back in your account. Alpinetrek.co.uk

Date of publication
15/04/2019
Date of order
05/04/2019
15/04/2019
Extremely good service from ordering to delivery and the best price with other retailers.
5.00
Excellent

Date of publication
15/04/2019
Date of order
08/04/2019
15/04/2019
Good price and quick delivery.
5.00
Excellent

Date of publication
15/04/2019
Date of order
05/04/2019
15/04/2019
Good price, arrived well packed & in perfect condition.
5.00
Excellent

Date of publication
15/04/2019
Date of order
05/04/2019
15/04/2019
Great
4.67
Excellent

Date of publication
15/04/2019
Date of order
05/04/2019
15/04/2019
Great price. Prompt delivery. Recommended
5.00
Excellent

Date of publication
15/04/2019
Date of order
01/04/2019
15/04/2019
Great service
5.00
Excellent

Date of publication
15/04/2019
Date of order
05/04/2019
15/04/2019
Excellent.
5.00
Excellent

Alpinetrek.co.uk

Alpinetrek.co.uk was certified by Trusted Shops on 28/05/2014.

Contact
Bahnhofstraße 26
72138 Kirchentellinsfurt
Germany
service@alpinetrek.co.uk
Alpinetrek.co.uk
Owner
Bergfreunde GmbH
Bahnhofstraße 26
72138 Kirchentellinsfurt
Germany
Trade register
Amtsgericht Stuttgart HRB 382746
Authorized representative
Ronny Höhn, Matthias Gebhardt
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Alpinetrek.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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