Alpinetrek.co.uk - Logo - reviews

Alpinetrek.co.uk
Reviews:

1,796 reviews in the last 12 months50,008 total reviews  

4.57
Excellent

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Valid

Includes Buyer Protection

Certified since: 28 May 2014
The Trustmark indicates trustworthy online retailers.
Alpinetrek.co.uk fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

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Top positive review

21 Jun 2023
 Verified review
Prices and availability are often the best for some of the brands that I like, so this isn’t my first time using Alpinetrek. On this occasion I bought and returned some shoes as they were a little tighter than expected, however the refund was issued without and problems and I ordered another size. They’re a little slow and I suppose my only complaint would be that they use a ‘co.uk’ address when goods are actually shipped from Central Europe. Yes, the expected shipping time IS stated so they’re not doing anything wrong but one of the main reasons that people choose to buy from ‘co.uk’ sites is that they assume shipping will be swift. I feel that it’s a little misleading. They also exclusively use EVRI. Thankfully my experience this time was positive and I appear to have a a good local driver but I would never choose a site using Evri if I could find the same product for a competitive price elsewhere, it’s not worth the risk

Top negative review

1 Sept 2023
 Verified review
I returned vidda pro trousers, I printed off the label they provided, it was collected by royalmail. I have tracking data and screenshots I gave them to show the package was picked up and delivered to their UK depot. The package now appears to be lost in the system, and I have no received a refund after waiting a month. Very disappointed. I couldnt recommend this retailer, first time shopping online in 20 years I have run into such an issue. Avoid.
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Reviews for Alpinetrek.co.uk

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9 days ago
 Verified review
I was contacted via email by individual members of Alpine Trek as to the status of my purchase. My transaction was quickly sorted and I received sufficient notification at every stage. I wish other companies were as efficient, courteous and polite, impressive indeed. I have purchased from them before and they provide consistently excellent service, Great prices and free tracked delivery with insurance also no hassle returns! Highly recommended.
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3 Feb 2024
 Verified review

Great selection but slow delivery

Great selection of good-qaulity products, and delivery times are acceptable but longer than you are led to believe. I always get an email saying prodcuts should be with me within 4-5 days, but it tends to be more like 7-10 from order date. Which is fine, to be honest, if they said that, and would reduce anxiety of lost order if they were up front about it. That said, customer services are good, they reply to queries, and the products are good quality.
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4 days ago
 Verified review

Excellent Pricing & Communications

I have purchased from Alpine Trek several times now for outdoor clothing and equipment, with deliveries to a UK address, and for me, the entire process from selection, payment, shipment notification, delivery, and communications (response time and clarity), have been excellent.
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29 Jan 2024
 Verified review

Great but suffering from Brexit

Good products and prices (I bought Hoka walking shoes) and good communications re delivery. It didn’t matter too much to me but, sadly, like many businesses their deliveries takes several days due to Brexit causing delays on imports so some may need to bear that in mind.
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4 Feb 2024
 Verified review
Such great service. I ordered a product and received the best price I could find and it was delivered before the date ! i really recommend this company. They also described the product very well. Super service
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27 Jan 2024
 Verified review

Specialist provider of quality equipment.

Superb product selection - they had the latest model of the item I was looking for, while other outlets had the older model. Very good value. Free delivery. Easy website to use. Overall, an excellent experience!
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13 days ago
 Verified review
This is a no nonsense website that is so easy to navigate that it's clearly ahead of the game. Great web design, great product selection even better prices. Nothing short of outstanding. Thank you..
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28 Jan 2024
 Verified review
Excellent service and communication. Multiple updates on dispatch and delivery progress. Order received in the time quoted at sale (despite any Brexit customs issues). Good value too!
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8 days ago
 Verified review
Alpine Trek offer a great choice; they are competitively priced; and delivery is prompt. Alpine Trek keep you up to date re delivery so you know when your item/s should be delivered.
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8 Feb 2024
 Verified review
Good service. My order was correct and arrived in good shape and in a timely manner. No complaints about the price. The people I dealt with online with extremely helpful and friendly.
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9 days ago
 Verified review
Great customer service, updated at all times regarding your order. Very competitive prices & someone there for advice. Order always securely packaged with a prompt delivery service
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CD
Chris D.
Carlisle
27 Jan 2024
 Verified review
Used this shop loads from the UK. Never had an issue and great communication too. Fair price and always arrives. As a trusted shop that provides additional security.
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30 Jan 2024
 Verified review
Got the parka I wanted at a very good price. It arrived well packed, on the day I was told to expect it and the coat was as described and the fit was great.
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12 days ago
 Verified review
Fantastic, prompt service. My purchase was delivered on time to my home address in the Highlands of Scotland. I’m also delighted with what I bought.
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8 days ago
 Verified review
Straightforward simple returns system. Confidence in getting what you ask for. Big range of shoes, all with full descriptions including heel drop.
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29 Jan 2024
 Verified review
Great product, holds lot more items than Lowe alpine 4 but still comfortable and light. Arrived on time and good update on delivery
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8 days ago
 Verified review
The website is set up clearly and ordering from it is easy, I was kept informed of delivery process and received my coat quickly.
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5 days ago
 Verified review
Surprisingly slow delivery. Came from overseas? They should have said at the outset to avoid disappointment. Otherwise fine.
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4 Feb 2024
 Verified review
When I had an issue with a delivery that got “stuck” en route they responded quickly and the parcel was delivered soon after
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6 days ago
 Verified review
Everything easy enough but I tried to put my discount code in ( which you sent in an e mail ) and it said it wasn’t valid !
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