Reviews for Alpinetrek.co.uk
4.68/5.00
Excellent
How is the rating calculated?
Alpinetrek.co.uk Reviews
: 45,423ExcellentCertified
Details
Contact
Alpinetrek.co.uk - Logo - reviews
Alpinetrek.co.uk - Equipment for climbing, mountaineering and hiking
Alpinetrek.co.uk is the supplier for outdoor sports such as climbing, ice climbing, hiking, bouldering or yoga: clothing, sleeping bags, backpacks, tents, climbing harnesses, ropes, crash pads, ice picks, snowshoes, gas cookers and much more.
Contact
Bergfreunde GmbH
Bahnhofstraße 26
72138 Kirchentellinsfurt
Germany
Trade register
Amtsgericht Stuttgart HRB 382746
Authorised representative
Ronny Höhn, Matthias Gebhardt
This is how we ensure that reviews come from real consumers.
the most relevant positive review
2022-01-14T10:18:33Z 5 months ago
I’ve ordered from Alpine Trek a bike trailer and I was nervous about delivery because of the big amount I’ve paid (it was £600). The trailer was shipped from Germany and it says on their website that the products are delivered from Germany, so no surprise there.
On the Alpine Trek website it was written that I wouldn’t have to pay anything extra for the delivery, like import duties because of brexit, and I was very happy that in fact I didn’t.
It took a while for the trailer to be delivered but in about 10 days I received my product. I was inform by email about the status of my order, when it was dispatched and then I was able to track my parcel while in the UK. Couldn’t see where it was from dispatch until it passed customs.
Overall a very happy customer and I’m gonna order again from them.
the most relevant critical review
2021-12-22T13:46:19Z 5 months ago
One of the reasons I have been a longtime purchaser of Lowa walking boots from Alpinetrek is the 2 year warranty. The second pair of boots I purchased in August 2020 started leaking so I instigated a claim. Boots required to be packaged up and returned for inspection/repair. Following a chaser as to what was happening after a couple of weeks I was offered a refund. There was some discussion as the same boots had increased in price by c30% and I really wanted these replaced. Bottom line is that I needed to order and pay for these myself, following evidence of which I would receive my refund. Apart from the overall hassle and inconvenience, my complaint is that the refund was £15 short the reason apparently being bank charges. I know that these could have been picked up by Alpinetrek however clearly the decision was made to penny pinch over this warranty claim. I hope my new boots last longer than 12 months but my message to potential customers is to treat the 2 year warranty with caution. There are either few claims or those that are made are not welcomed. Either way my overall experience was not positive.
Alpinetrek.co.uk - Logo - reviews
Answer by Alpinetrek.co.uk
5 months ago
Thank you very much for your review!
We are sorry that we were not able to satisfy you with our decision regarding your return and that we could not continue your positive experience from the past. Due to Brexit-related developments the bank charged £15 and therefore we have issued a voucher for our shop for you. Our colleagues have sent you this voucher by email. In addition, you have received the full purchase price of the replacement order. Please accept our apologies for the inconvenience caused. We hope you enjoy your new shoes and that they operate over a long period of time without problems. In case of a complaint or return, we will gladly take the shoes back. Further information on returns can be found at www.alpinetrek.co.uk/return/.
Best regards, Alpinetrek.co.uk
Read the most relevant positive or most relevant critical review
Positive
Critical
2022-01-14T10:18:33Z 5 months ago
I’ve ordered from Alpine Trek a bike trailer and I was nervous about delivery because of the big amount I’ve paid (it was £600). The trailer was shipped from Germany and it says on their website that the products are delivered from Germany, so no surprise there.
On the Alpine Trek website it was written that I wouldn’t have to pay anything extra for the delivery, like import duties because of brexit, and I was very happy that in fact I didn’t.
It took a while for the trailer to be delivered but in about 10 days I received my product. I was inform by email about the status of my order, when it was dispatched and then I was able to track my parcel while in the UK. Couldn’t see where it was from dispatch until it passed customs.
Overall a very happy customer and I’m gonna order again from them.
Read more
2021-12-22T13:46:19Z 5 months ago
One of the reasons I have been a longtime purchaser of Lowa walking boots from Alpinetrek is the 2 year warranty. The second pair of boots I purchased in August 2020 started leaking so I instigated a claim. Boots required to be packaged up and returned for inspection/repair. Following a chaser as to what was happening after a couple of weeks I was offered a refund. There was some discussion as the same boots had increased in price by c30% and I really wanted these replaced. Bottom line is that I needed to order and pay for these myself, following evidence of which I would receive my refund. Apart from the overall hassle and inconvenience, my complaint is that the refund was £15 short the reason apparently being bank charges. I know that these could have been picked up by Alpinetrek however clearly the decision was made to penny pinch over this warranty claim. I hope my new boots last longer than 12 months but my message to potential customers is to treat the 2 year warranty with caution. There are either few claims or those that are made are not welcomed. Either way my overall experience was not positive.
Alpinetrek.co.uk - Logo - reviews
Answer by Alpinetrek.co.uk
5 months ago
Thank you very much for your review!
We are sorry that we were not able to satisfy you with our decision regarding your return and that we could not continue your positive experience from the past. Due to Brexit-related developments the bank charged £15 and therefore we have issued a voucher for our shop for you. Our colleagues have sent you this voucher by email. In addition, you have received the full purchase price of the replacement order. Please accept our apologies for the inconvenience caused. We hope you enjoy your new shoes and that they operate over a long period of time without problems. In case of a complaint or return, we will gladly take the shoes back. Further information on returns can be found at www.alpinetrek.co.uk/return/.
Best regards, Alpinetrek.co.uk
Read more
What other customers say about their experience with Alpinetrek.co.uk
2022-04-29T16:52:44Z 18 days ago
There is a special 10% offer for Spring Bank Holiday - open to all customers.
As a new customer I was invited to sign up for your emails - with a £5 welcome voucher - however this was denied because of the 10% offer.
I was tempted to cancel my order because I feel this is an unfair policy - if you will not honour both offers then you should refrain from offering the £5 incentive during periods where you are running a promotion - this should be easy to set up on a computer system. It may seem a little trivial - but I feel let down / duped into signing up for a newsletter with a voucher you knew only too well you would not honour during a weekend promotion. I would be interested in your reply
Verified review|
2022-04-18T12:27:22Z 1 month ago
Bought the Qeridoo speedkid 2, have waited a little while to review as wanted to take it out and about first, it’s a fantastic bike trailer and off road buggy. I would highly recommend. Used on moorland, beaches and on steep hills and it’s been great with all, well worth the price.
I was quite hesitant to use the site as hadn’t used before and understood from previous reviews the products can take a while for delivery to the UK. But I can’t fault the delivery, I was kept updated with the order and dispatch details and then able to track the parcel through the delivery company.
Verified review|
2022-05-16T10:57:13Z Yesterday
Generally first-rate service. But it's let down by the tracking link – for five days there was a mismatch, Alpine Trek saying the goods (climbing shoes) had been dispatched, while the courier's link said they were still waiting for them to arrive. Only on the 6th (or possibly 7th) day was that link updated to say they had arrived. They were duly delivered the following day.
The 5-day mismatch caused me some stress, as the shoes were a major birthday present for my son, and I really didn't want them to have gone missing.
Verified review|
2022-04-25T09:51:37Z 22 days ago
I have been watching the price of a Northface coat on their site for months. The green and blue ones are heavily discounted, but I wanted black, but at £180 I couldn’t justify it. I found the same coat here for £78!! I saw some dodgy reviews about shipping and returns and poor service, but they seemed to be a few and it was worth the risk for a saving of over £100!!
Got my coat within 7 days, absolutely no issues!! Checked it was genuine (as I already have the blue one) honestly so happy I found this gem of a company.
Verified review|
2022-04-19T09:33:26Z 1 month ago
Alpine are a very friendly, but professional company, with high quality products. Their prices are competitive and the daily deal is the best offered on the internet. Returns policy is first class and deliveries/dispatch one of the best. Their website is also well presented with clear and uncluttered pictures and technical detail. I have never been disappointed with Alpine or their product offerings.
Verified review|
2022-04-19T17:33:30Z 1 month ago
the kit is good but this order the delivery is appalling- i suspect due to all the covid/brexit issues but it is nearly three weeks since i ordered and nil arrived yet....
Verified review|
2022-05-14T11:10:51Z 3 days ago
The Swedish 'Ten Points' boots I purchased from Alpinetrek are brilliant: comfortable, strong quality, well-made, attractively-designed. The sale price made the purchase especially satisfactory, as did the fact that the boots are made in Europe (Portugal).
Alpinetrek customer service is good, with helpful updates about delivery, etc again! Excellent company!
Verified review|
2022-05-11T11:11:47Z 6 days ago
Excellent service, had an issue with first delivery which was quickly & efficiently dealt with. Easy to contact, great speed of dispatch & free returns if the item is not suitable (Caveat to free returns purchase must be over £75).I will be returning in the not too distant future.
Verified review|
2022-05-13T09:26:51Z 4 days ago
I contacted Alpine Trek before ordering for advice on brand sizing and got a quick, informative reply. Every step of buying was simple, communication first class, and the shoes arrived quickly. I have used Alpine Trek a number of times and their service is consistently 10/10.
Verified review|
2022-05-13T10:20:22Z 4 days ago
Bit apprehensive about purchase, needn't have been, first class communication,transaction and package/ delivery, unfortunately i bought the wrong size.No problem using return service and refund,pleasure to deal with such an efficient business. Would highly recommend.
Verified review|
2022-04-27T11:48:52Z 20 days ago
Product brilliant . However delivery was not great. The delivery driver did not ring the bell. The parcel was just left on the door step. A diligent neighbour the parcel was still there after 5 hours. Evri really needs to get its act together.
Verified review|
2022-04-21T08:53:34Z 1 month ago
Best price and delivered within days, kept me well informed on progress and tracking of order. Shoes were a perfect fit, but I was replacing like for like, my old Merrell had worn through with all the walking over past two years.
Verified review|
2022-05-16T09:21:04Z Yesterday
Recently bought Hanwag hiking boots. They were too small. No problem for Alpinetrek. The return process has been easy.Refunded quickly. Got another pair that fits great. Excellent company to do business. Will definitely be back.
Verified review|
2022-05-16T05:28:38Z Yesterday
Orderand delivery were fine and the quality of goods also but the crocs I ordered had a texture on bottom of the inside which was uncomfortable for my husbands sensitive feet. Just waiting for my refund now.
Verified review|
2022-04-25T10:16:01Z 22 days ago
A good price. Unfortunately the site I ordered didn't quite fit and there were no other bigger sizes available so returned item. Hopefully the refund procedure goes as well as ordering and delivery.
Verified review|
2022-04-21T09:08:37Z 1 month ago
Good prices and excellent customer service. The fact that you have 100 days to decide if you want to keep the item or not is great. Unfortunately my shoes did not fit so I returned for a full refund
Verified review|
2022-04-25T09:44:56Z 22 days ago
The website is simple and clear to navigate with the various stock items well described.
The process from trolley to purchase is straightforward and simple even for the guest purchaser.
Verified review|
2022-04-23T10:16:37Z 24 days ago
Iliked the price and the delivery time. It could be even better if there were a system for changing an item, that does not fit, whithout having to purchase another size of same.
Verified review|
2022-04-20T14:09:32Z 1 month ago
I spoke with an extremely helpful and knowledgeable guy called Mischa today.
He is a credit to your company and should be commended for his expertise and approachable attitude.
Verified review|
2022-04-28T09:15:31Z 19 days ago
Goods ordered (boots) were accurately described on Website, competitively priced and, despite transport/Brexit issues, were delivered well within the stated time span.
Verified review|
To Verify Authenticity
Verified Reviews:
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews:
They are not included in the overall rating. No verification measures have been taken.
Reviews for Alpinetrek.co.uk
4.68/5.00
Excellent
How is the rating calculated?
Trustmark for Alpinetrek.co.uk
Status:
updated on: 17/05/2022
certified since: 28/05/2014
Alpinetrek.co.uk is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
Secured by a guarantee
At Alpinetrek.co.uk , you can use the guarantee from Trusted Shops and protect up to £2,500 . Find out more
Details about Alpinetrek.co.uk
Alpinetrek.co.uk - Logo - reviews
Alpinetrek.co.uk - Equipment for climbing, mountaineering and hiking
Alpinetrek.co.uk is the supplier for outdoor sports such as climbing, ice climbing, hiking, bouldering or yoga: clothing, sleeping bags, backpacks, tents, climbing harnesses, ropes, crash pads, ice picks, snowshoes, gas cookers and much more.
Contact
Bergfreunde GmbH
Bahnhofstraße 26
72138 Kirchentellinsfurt
Germany
Trade register
Amtsgericht Stuttgart HRB 382746
Authorised representative
Ronny Höhn, Matthias Gebhardt