Alpinetrek.co.uk Reviews

I ordered a set of Stoic Panniers, but unfortunately they came incomplete (without instructions or the stated accessories). I'm not sure how this happened, but I was left thinking that these may have been a previous customer return, however I do not know this for sure. Anyway, the customer service regarding all this was really good. The adviser very quickly sorted out the situation with no quibble or fuss. Addititionally I found the communication between ordering and recieving the package to be excellent, with updates etc. Like others I was abit hesitant to order, as I tend to avoid shopping from other countries, but though it took a little longer to arrive (5 days I think), I found the whole process quite a bit friendlier than many UK equivalents. I like that the emails are personalised with pictures of the staff memeber communicating with you. So, I knock off one star because the product was not complete, and it's possible that Alpinetrek could have avoided this if they knew about it, but on the other hand, it could be the fault of the products manufacturer. Regardless, Alpinetrek were very quick to make the situation right, so this should provide peace of mind for anyone ordering from the UK. In summary, I definately would consider using the company again, especially if a bargain presented itself, but perhaps I would need to save quite a bit of money, or not be in too much of a hurry.

There is a special 10% offer for Spring Bank Holiday - open to all customers. As a new customer I was invited to sign up for your emails - with a £5 welcome voucher - however this was denied because of the 10% offer. I was tempted to cancel my order because I feel this is an unfair policy - if you will not honour both offers then you should refrain from offering the £5 incentive during periods where you are running a promotion - this should be easy to set up on a computer system. It may seem a little trivial - but I feel let down / duped into signing up for a newsletter with a voucher you knew only too well you would not honour during a weekend promotion. I would be interested in your reply

Generally first-rate service. But it's let down by the tracking link – for five days there was a mismatch, Alpine Trek saying the goods (climbing shoes) had been dispatched, while the courier's link said they were still waiting for them to arrive. Only on the 6th (or possibly 7th) day was that link updated to say they had arrived. They were duly delivered the following day. The 5-day mismatch caused me some stress, as the shoes were a major birthday present for my son, and I really didn't want them to have gone missing.

I'd been looking for this particular tent on a number of sites and whenever it was advertised at a lower price I would click on and find they were out of stock and directing me towards a more expensive alternative. I found this site and the tent at only £9 above the discount price on the previous sites, so purchased it. No hassle, no charge for postage, and a quick delivery. I pitched the tent on the day of arrival and it was exactly what I'd been looking for.

The price of the product I purchased (Leki trekking poles) was the lowest I found on the internet. The delivery took four days (so slower than Amazon Prime), but this was fine, since I didn't need the poles immediately. They arrived undamaged. Buying them from a reputable mountaineering shop, such as Alpinetrek, was important to me since I had read stories of people buying fake poles, or poles that had been damaged.

The Swedish 'Ten Points' boots I purchased from Alpinetrek are brilliant: comfortable, strong quality, well-made, attractively-designed. The sale price made the purchase especially satisfactory, as did the fact that the boots are made in Europe (Portugal). Alpinetrek customer service is good, with helpful updates about delivery, etc again! Excellent company!

Ordered a Mavic helmet and Alpine Trek offered the best price available in the UK. Delivery was within the time frame given and no extra duties to be paid. I've never had any issues ordering from Alpine Trek and it still amazes me that I can have bike parts sent from Germany significantly cheaper than here in the UK. Long at it continue!

Product was fine, price was very good, and shipping was not extra. The only downside is that I do not speak German! Why is this an issue? - because information on the transaction comes in German. This may also account for the slight delay in delivering my order but that was not a problem. I have used them before and will do so again.

Excellent service, had an issue with first delivery which was quickly & efficiently dealt with. Easy to contact, great speed of dispatch & free returns if the item is not suitable (Caveat to free returns purchase must be over £75).I will be returning in the not too distant future.

I contacted Alpine Trek before ordering for advice on brand sizing and got a quick, informative reply. Every step of buying was simple, communication first class, and the shoes arrived quickly. I have used Alpine Trek a number of times and their service is consistently 10/10.

Bit apprehensive about purchase, needn't have been, first class communication,transaction and package/ delivery, unfortunately i bought the wrong size.No problem using return service and refund,pleasure to deal with such an efficient business. Would highly recommend.

Excellent phone response when I queried my purchase. Very competitive price and one of very few companies to offer short length ski trousers, though these may have been limited stock. I've used AlpineTrek before and recommend them, well informed and helpful staff.

Good customer service, competitive prices and customs to the U.K. were paid so my items were delivered with no fuss. I had to return 2/3 of the items I ordered as they didn’t fit (no fault of Alpine Trek, obvs!) and this was also an easy process with no cost.

ordered a fjallraven kajka 65 as my 75 liter kajka was huge for my summer gear , i ordered black so i could use my top part as a camera pack chest pack , they clip to chest clips ...great idea . the packs are tough too, . Alpine trek came through again .

Been a customer with alpinetrek for years. They have a great selection of outdoor and enthusiast brand gear and are competitive priced as well as having regular promotions and deals. Keep up the good work guys! See you again soon

Recently bought Hanwag hiking boots. They were too small. No problem for Alpinetrek. The return process has been easy.Refunded quickly. Got another pair that fits great. Excellent company to do business. Will definitely be back.

excellent web site, efficient ordering and updating of delivery and on time. unfortunately the item ordered was not suitable and had to return. I do hope the returns service matches including the refund process.

Orderand delivery were fine and the quality of goods also but the crocs I ordered had a texture on bottom of the inside which was uncomfortable for my husbands sensitive feet. Just waiting for my refund now.

The backpack Sirrus 26 was good and in perfect condition, well packed, price excellent, delivery prompt and customer service polite and helpful. All good in this case.

The mug arrived on time but in a massive box about 20 times larger than the contents, very wasteful. The thermal mug was plastic and not metal as expected.