Certificate for Alpinetrek.co.uk
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Certified shop
This shop fulfils the Trusted Shops quality criteria (Details). -
Money-back guarantee
(Details) Protected for 30 days by the Trusted Shops guarantee (Details). -
Customer Service
If you have any questions, contact the online shop or, if necessary, Trusted Shops.
Approved on
28/05/2014
Valid until
27/05/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Managing Director Trusted Shops GmbH
Reviews for Alpinetrek.co.uk
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- Delivery
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- Goods
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- Customer service
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Experience with Alpinetrek.co.uk
I have ordered goods without taking an account with Alpinetrek, and as a result I have not been notified, when the goods would arrive at my house. I find this very disappointing, and very inconvenient, as I have to wait all day, on the chance that the goods could arrive. It also means, that if I have to go out, the delivery man has to make a second visit. This is not satisfactory
Found two excellent products, one of which was at a remarkably good price. Neither would be easily obtainable through other UK outlets. Packaging and delivery times were also excellent. Will use again.
Great communication, all the way through the process from purchase to when my product was being delivered. very happy.
Great quality, original products at very good price. Delivery super quick too. Very pleased with shopping in Alpinetrek.o.uk.
Delivery service and customer support is awful. Still have not received my packed due to both the service saying they "couldn't find my address" or that i apparently "wasn't present". I was hoping if my first time experience was good i would be ordering of 70+ items from this site for an large upcoming camping trip but it hasn't at all met my expectations and doubt i will use this site again.
Fantastic range, great prices and fasr delivery to the UK, my preferred place for gear.
The usual great service, good communication and an excellent item at a reasonable price.
I wouldn't shop anywhere else for outdoor clothing - great site, top quality products from the best brands.
Ordering on website straightforward and confirmation and correspondence swiftly sent and received. Goods apparently dispatched promptly only downside from my perspective is the carrier they use, painfully slow.
Otherwise, no issues.
Otherwise, no issues.
First class service and website. Prompt service and no surprises when placing an order on line. Thank you Alpinetrek.
Love this site all the top
Outdoor brands and all ways great bargains to be had and always on time with delivery and I've ordered around 20 times and thumbs up
Every time Ross fort William
Outdoor brands and all ways great bargains to be had and always on time with delivery and I've ordered around 20 times and thumbs up
Every time Ross fort William
Excellent MTB shoes at a competitive price, good coms and quick delivery, recommended.
Regards P
Regards P
I had no idea where the driver had left my package very big stress for expensive goods. i'm very unhappy with the lack of care the item was found outside the porch left as if it was worthless ... but the goods are not damaged hence the review on the good, tried calling DHL customer service but no replies. avoid buying from this website
Alpinetrek.co.uk
Alpinetrek.co.uk was certified by Trusted Shops on 28/05/2014.
Contact
Bahnhofstraße 26
72138 Kirchentellinsfurt
Germany
72138 Kirchentellinsfurt
Germany
Tel: 03 33 33 67058
service@alpinetrek.co.uk
Alpinetrek.co.uk
Owner
Bergfreunde GmbH
Bahnhofstraße 26
72138 Kirchentellinsfurt
Germany
Bahnhofstraße 26
72138 Kirchentellinsfurt
Germany
Trade register
Amtsgericht Stuttgart HRB 382746
Authorized representative
Ronny Höhn, Matthias Gebhardt
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Alpinetrek.co.uk in their own words.
Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor
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Customer reviews