Certificate for Alpinetrek.co.uk
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Certified shop
This shop fulfils the Trusted Shops quality criteria (Details). -
Money-back guarantee
(Details) Protected for 30 days by the Trusted Shops guarantee (Details). -
Customer Service
If you have any questions, contact the online shop or, if necessary, Trusted Shops.
Approved on
28/05/2014
Valid until
27/05/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Managing Director Trusted Shops GmbH
Reviews for Alpinetrek.co.uk
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- Delivery
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- Goods
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- Customer service
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Experience with Alpinetrek.co.uk
Date of publication
20/09/2019
Date of order
09/09/2019
20/09/2019
Fast delivery
Easy instructions for returning products
Easy instructions for returning products
Date of publication
19/09/2019
Date of order
12/09/2019
19/09/2019
I'm surprised at the speed the item got delivered. Ordered on Friday and received the goods on Monday afternoon. Really good service and will definitely buy from this site again.
Date of publication
19/09/2019
Date of order
09/09/2019
19/09/2019
Quick, cheap and quality
Date of publication
19/09/2019
Date of order
09/09/2019
19/09/2019
Boots exactly as described. Efficient and speedy delivery, thank you.
Date of publication
19/09/2019
Date of order
09/09/2019
19/09/2019
The came in a box 3 times their size it was unnecessary packaging but they are very comfy and cosy slippers so I am very happy with the product - not the packaging
Date of publication
19/09/2019
Date of order
09/09/2019
19/09/2019
Bought travel trousers in sale. Straight forward with polite, friendly messages and rapid delivery. First time I have used Alpinetrek and I am very pleased
Date of publication
19/09/2019
Date of order
02/09/2019
19/09/2019
A perfect transaction.
Date of publication
19/09/2019
Date of order
09/09/2019
19/09/2019
Goods arrived promptly as described. Unfortunately they didn't fit so were sent back. The return system is not free and I feel it should ...in line with similar companies. I am awaiting my refund.
Date of publication
19/09/2019
Date of order
09/09/2019
19/09/2019
Goods were received in excellent packaging and as described. Delivery times were accurate as well
Date of publication
19/09/2019
Date of order
08/09/2019
19/09/2019
Easy to find what I wanted and place the order which arrived sooner than estimated.
Date of publication
19/09/2019
Date of order
07/09/2019
19/09/2019
All went well. No issues.
Date of publication
19/09/2019
Date of order
08/09/2019
19/09/2019
All simple and straight forward. Actually did not use Customer Service but website/payment were ok.
Date of publication
19/09/2019
Date of order
03/09/2019
19/09/2019
The goods arrived in excellent condition at the lower end of the delivery time window and performed well. With Alpinetrek you get useful updates on the status of your order.
Date of publication
19/09/2019
Date of order
08/09/2019
19/09/2019
Great selection and great service
Date of publication
19/09/2019
Date of order
08/09/2019
19/09/2019
Speedy delivery and great quality, what more do you want?
Date of publication
19/09/2019
Date of order
08/09/2019
19/09/2019
Great products great delivery time...i will purchase again.
Date of publication
19/09/2019
Date of order
08/09/2019
19/09/2019
Good product. Arrived on time.
Date of publication
19/09/2019
Date of order
08/09/2019
19/09/2019
Good quality garment as described easy website, delivered on time
Date of publication
19/09/2019
Date of order
12/09/2019
19/09/2019
Already knew what I wanted so perfect
Date of publication
19/09/2019
Date of order
04/09/2019
19/09/2019
Never a bad experience with these guys, always recommend them for their swift service and great prices. They are the good guys for sure.
Date of publication
18/09/2019
Date of order
08/09/2019
18/09/2019
As described, good communication with despatch. Will use again.
Date of publication
18/09/2019
Date of order
09/09/2019
18/09/2019
Excellent products, speedy delivery and great packaging.
Date of publication
18/09/2019
Date of order
08/09/2019
18/09/2019
A trustworthy retailer with prices ad access to a very wide range of top makers.
Date of publication
18/09/2019
Date of order
08/09/2019
18/09/2019
Excellent service all round. Great stock of products.
Date of publication
18/09/2019
Date of order
08/09/2019
18/09/2019
Had to make a few phone calls about order
Date of publication
18/09/2019
Date of order
08/09/2019
18/09/2019
Goods came on time and order was what was expected. Excellent.
Date of publication
18/09/2019
Date of order
08/09/2019
18/09/2019
Items arrived quickly and well packed. Exactly what I ordered.
Date of publication
18/09/2019
Date of order
08/09/2019
18/09/2019
Took ages to arrive, you aren’t told it’s £3.99 to return and the item was so thin and not warm. Won’t be returning
Alpinetrek.co.uk replies: 19/09/2019
Than you for the review.
We do offer free shipping from an order value of £50.
The returns label is £3,99.
You can contact us or visit our website for more information about our returns policy:
https://www.alpinetrek.co.uk/return/
Date of publication
18/09/2019
Date of order
01/09/2019
18/09/2019
Great shop -good prices
Date of publication
18/09/2019
Date of order
11/09/2019
18/09/2019
Goods were well packaged and arrive in the timescale indicated. Both items were discounted.
Date of publication
18/09/2019
Date of order
08/09/2019
18/09/2019
Good shop. Well packed Goods in recyclable material. But no notice of delivery and couldn't track. Just by chance someone was in. Would prefer better delivery info otherwise all ok.
Alpinetrek.co.uk
Equipment for climbing, mountaineering and hiking
Alpinetrek.co.uk was certified by Trusted Shops on 28/05/2014.
Alpinetrek.co.uk is the supplier for outdoor sports such as climbing, ice climbing, hiking, bouldering or yoga: clothing, sleeping bags, backpacks, tents, climbing harnesses, ropes, crash pads, ice picks, snowshoes, gas cookers and much more.
Contact
Bahnhofstraße 26
72138 Kirchentellinsfurt
Germany
72138 Kirchentellinsfurt
Germany
Tel: 03 33 33 67058
service@alpinetrek.co.uk
Alpinetrek.co.uk
Owner
Bergfreunde GmbH
Bahnhofstraße 26
72138 Kirchentellinsfurt
Germany
Bahnhofstraße 26
72138 Kirchentellinsfurt
Germany
Trade register
Amtsgericht Stuttgart HRB 382746
Authorized representative
Ronny Höhn, Matthias Gebhardt
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Alpinetrek.co.uk in their own words.
Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor
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Customer reviews