hunkemoller.co.ukReviews:
12 reviews in the last 12 months823 total reviews
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Most relevant positive review
29 Jan 2024
Verified review
First order with them & found to be great quality items, good prices, speedy delivery & well packaged.
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Most relevant negative review
11 Dec 2023
Verified review
Disorganised and chaotic with non existant customer service. I ordered an item on 27/11 with next day deliver. A week later I received an email from the carrier informing me it was damaged beyond repair in transit and to contact the sender. I emailed customer services on the same day and 10 days later had not received a response. Finally got hold of a heavily accented and impatient customer services representative who could not wait to get me off the phone. They can only refund my original purchase, not replace, and I then have to reorder it from the website and, if I keep the item, contact them again to refund the original discount offered for Black Friday deals.
This is utterly ridiculous. Such a palavar. If NEXT ever stock their items again, I will purchase via them as at least they offer good, old fashioned customer service.
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Reviews for hunkemoller.co.uk
3 days ago
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12 days ago
Verified review
I received on the day of delivery from Evri a certificate of damage and email stating that the order could not be delivered as was too damaged and to contact the supplier
The supplier has not replied through their customer service, neither has 'Trusted Shops' although has charged the bank and asked me to review my purchase
A second delivery that I had already placed before the 1sts due date did arrive with the packaging open and battered and broken at my doorstep
The second deliveries goods were very nice, a shame that the first order was supposed to be a wedding anniversary gift
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7 Apr 2024
Verified review
The customer service is very slow and returns are being processed very slowly
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CM
Cornelia M.
Avila
15 Apr 2024
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CT
Chippy123 T.
London
9 Aug 2023
Verified review
The bra is not a strapless even though it gives you the option it does not make sense. The side bits stick our and it does not stay up on top section of cups
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29 Jan 2024
Verified review
First order with them & found to be great quality items, good prices, speedy delivery & well packaged.
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26 Nov 2023
Verified review
Super fast delivery and quality products. Very sexy and super sensual
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CC
Chris C.
Wiltshire
16 Feb 2024
Verified review
Quality of product and quickness of delivery
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JG
Julie G.
Frankfurt am Main
27 Nov 2023
Verified review
Thanks you for the exceptional clothes.
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16 Dec 2023
Verified review
Excellent delivery lovely quality
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11 Dec 2023
Verified review
Disorganised and chaotic with non existant customer service. I ordered an item on 27/11 with next day deliver. A week later I received an email from the carrier informing me it was damaged beyond repair in transit and to contact the sender. I emailed customer services on the same day and 10 days later had not received a response. Finally got hold of a heavily accented and impatient customer services representative who could not wait to get me off the phone. They can only refund my original purchase, not replace, and I then have to reorder it from the website and, if I keep the item, contact them again to refund the original discount offered for Black Friday deals.
This is utterly ridiculous. Such a palavar. If NEXT ever stock their items again, I will purchase via them as at least they offer good, old fashioned customer service.
Report review
30 Nov 2023
Verified review
Trying to get a refund is more painful than toothache
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