Certificate for hunkemoller.co.uk

No. X5B826832A0A1724EAF34BD65E9A3BF0B
 

Approved on
20/06/2017
Valid until
19/06/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for hunkemoller.co.uk



Good

3.98/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 267 Trusted Shops reviews collected in the last 12 months.
In total, hunkemoller.co.uk has already collected 444 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
15/06/2019
Date of order
06/06/2019
15/06/2019
Website was very easy to navigate, the checkout was quick and easy, delivery was quick and the products were as expected.
5.00
Excellent

Date of publication
15/06/2019
Date of order
06/06/2019
15/06/2019
Easy, quick delivery. Quality product
5.00
Excellent

Date of publication
13/06/2019
Date of order
04/06/2019
13/06/2019
Everything fine
5.00
Excellent

Date of publication
12/06/2019
Date of order
01/06/2019
12/06/2019
Perfect all of the above and will be ordering the same in black ASAP. and perhaps other colours?
5.00
Excellent

Date of publication
12/06/2019
Date of order
03/06/2019
12/06/2019
Great
5.00
Excellent

Date of publication
09/06/2019
Date of order
31/05/2019
09/06/2019
Favourite lingerie, great quality, style and price
5.00
Excellent

Date of publication
06/06/2019
Date of order
28/05/2019
06/06/2019
Excellent service and love my item Thank you
5.00
Excellent

Date of publication
04/06/2019
Date of order
26/05/2019
04/06/2019
Goods were exactly what I wanted. I searched for pretty nighties that were comfortable everywhere and didn't think I would ever find them until I shopped here. I couldn't believe how quickly my order was dispatched brilliant.
5.00
Excellent

Date of publication
02/06/2019
Date of order
24/05/2019
02/06/2019
Everything went well and smoothly. no complaints
5.00
Excellent

Date of publication
01/06/2019
Date of order
22/05/2019
01/06/2019
Fast shipping. Quality item for a good price. I haven't found anything like it elsewhere
5.00
Excellent

Date of publication
23/05/2019
Date of order
14/05/2019
23/05/2019
great
5.00
Excellent

Date of publication
22/05/2019
Date of order
12/05/2019
22/05/2019
Very good.Good quality.I love it
5.00
Excellent

Date of publication
20/05/2019
Date of order
11/05/2019
20/05/2019
I order a lot from Hunkemoller as I love the swimwear, a few times now I have ordered to be charged to then be emailed that I have to be refunded as stock isn’t available, to then receive just the bottoms, very frustrating, then there’s no one to help via phone or email on weekends, I was continually trying to order the item in a bigger size and site wouldn’t let me and didn’t give a good reason.
3.67
Good

Date of publication
19/05/2019
Date of order
10/05/2019
19/05/2019
Site is easy to use but not really optimised for mobile
4.00
Good

Date of publication
19/05/2019
Date of order
02/05/2019
19/05/2019
good quality comfortable items
4.00
Good

Date of publication
17/05/2019
Date of order
08/05/2019
17/05/2019
Fantastic service Fast delivery and beautifully packaged. I highly recommend this company
5.00
Excellent

Date of publication
14/05/2019
Date of order
05/05/2019
14/05/2019
The item arrived in super quick time and in lovely packaging .irs a game that the item didn’t fit and the next size is unavailable .
5.00
Excellent

Date of publication
12/05/2019
Date of order
03/05/2019
12/05/2019
Was great strapless bra. Hard to find as I am larger. Ordered a cup too big so I have returned and ordered one size down. Otherwise great quality and wearability
5.00
Excellent

Date of publication
09/05/2019
Date of order
25/04/2019
09/05/2019
Quality under wear, fits well. Wife loves it
Please bring out more colours, Blues, Grey's etc
5.00
Excellent

Date of publication
07/05/2019
Date of order
28/04/2019
07/05/2019
Gorgeous underwear and perfect fitting bras at the best prices. Quick delivery too. Easy to build up points for money off vouchers too x
5.00
Excellent

Date of publication
07/05/2019
Date of order
28/04/2019
07/05/2019
Great slippers. Lovely and fluffy and true to size
5.00
Excellent

Date of publication
02/05/2019
Date of order
23/04/2019
02/05/2019
Good website, great products, super delivery
5.00
Excellent

Date of publication
26/04/2019
Date of order
17/04/2019
26/04/2019
Trousers fit really well
5.00
Excellent

Date of publication
25/04/2019
Date of order
15/04/2019
25/04/2019
Everything went perfectly
5.00
Excellent

Date of publication
22/04/2019
Date of order
12/04/2019
22/04/2019
Comfy and wash up well
4.00
Good

Date of publication
17/04/2019
Date of order
08/04/2019
17/04/2019
I didn't received the parcel.

Ans
1.00
Very Poor

hunkemoller.co.uk replies: 28/04/2019
.Dear Customer, according to our information, you have already contacted our Customer Service. I believe your question have been answered. If you still have more questions, please do not hesitate to contact them back. With love, Hunkemöller

Date of publication
09/04/2019
Date of order
31/03/2019
09/04/2019
Good product, fast shipping.
5.00
Excellent

Date of publication
07/04/2019
Date of order
29/03/2019
07/04/2019
Its such a nice experience to review a package from this brand, nicely wrapped and in a cute box. Very luxurious Can’t complain on anything
5.00
Excellent

Date of publication
07/04/2019
Date of order
29/03/2019
07/04/2019
Used to buy Hunkemoller when we lived in Germany, excellent products.
5.00
Excellent

Date of publication
07/04/2019
Date of order
28/03/2019
07/04/2019
Waited for my order for a number of days then received an email saying they had received my return and would issue a refund...i never received the order at all and did not request a return. When queried they said it was an issue with the order and they can’t reorder for me, i’d have to do it again and wait another week for delivery. No compensation offered. Extremely poor customer service.
1.00
Very Poor

hunkemoller.co.uk replies: 11/04/2019
.Dear Customer, we are very sorry about any inconvenience. The customer service will contact you as soon as possible. With love, Hunkemöller

Date of publication
03/04/2019
Date of order
25/03/2019
03/04/2019
Best so far
5.00
Excellent

Date of publication
01/04/2019
Date of order
22/03/2019
01/04/2019
great customer care
5.00
Excellent

Date of publication
01/04/2019
Date of order
23/03/2019
01/04/2019
Delivery was prompt and the products well packaged. Nothing to complain about at all. No experience with the customer service so it gets 5 since it wasn't needed.
5.00
Excellent

Date of publication
01/04/2019
Date of order
22/03/2019
01/04/2019
Excellent The only Das I buy now Received quickly and on time.
5.00
Excellent

Date of publication
31/03/2019
Date of order
18/02/2019
31/03/2019
Great service and very pleased with products
5.00
Excellent

Date of publication
29/03/2019
Date of order
19/03/2019
29/03/2019
Absolutely love their lingerie Fabulous quality and design.
5.00
Excellent

Date of publication
28/03/2019
Date of order
19/03/2019
28/03/2019
Very fast delivery thanks
5.00
Excellent

Date of publication
25/03/2019
Date of order
16/03/2019
25/03/2019
Can’t fault thank you
5.00
Excellent

Date of publication
24/03/2019
Date of order
15/03/2019
24/03/2019
Product is amazing and fast delivery to England
5.00
Excellent

Date of publication
20/03/2019
Date of order
11/03/2019
20/03/2019
My first order was not sent due to a computer glitch however I was offered a small discount should I reorder and my order was delivered on time.
5.00
Excellent

hunkemoller.co.uk customer reviews

hunkemoller.co.uk

lingerie, swimwear, sport collection and hosiery

hunkemoller.co.uk was certified by Trusted Shops on 20/06/2017.

Hunkemöller sells Lingerie, a range of Swimwear, an innovative Sports Collection, Hosiery & Accessories for Women. The in-house design team is constantly developing product development and innovation. The team follows the latest lingerie trends and devotes attention to the quality and fit of our goods. Our OmniChannel growth strategy was developed as a unifying concept for our new stores, shop-in-shops, E-Commerce and International Franchising. A strong and innovative brand.

Contact
Tower Bridge House, St Katharine's Way
E1W 1DD London
United Kingdom
customerservice_uk@hunkemoller.com
hunkemoller.co.uk
Owner
Hunkemoller UK LTD.
Tower Bridge House, St Katharine's Way
E1W 1DD London
United Kingdom
Trade register
Companies House 07714378
Authorized representative
Ronald Cornelis Hemmer
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with hunkemoller.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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