Review summary
Many customers praise the delivery speed and reliability, noting prompt arrivals, and appreciate the quality, style, and comfort of the products. Some also mention positive experiences with helpful customer service staff. However, several customers have experienced missing or delayed orders, as well as issues with workmanship. The returns and refund process is frequently described as difficult, unclear, or incomplete, and there are recurring concerns about inconsistent or inaccurate sizing. Customer service is also reported to be unresponsive or unable to resolve certain issues.
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How Trusted Shops prevents fake reviewsReviewshunkemoller.co.uk
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Highly Recommended.
I am more than happy to recommend Hunkemoller.The products are simply gorgeous & there are some fantastic deals to be had when the sales come around.I am also more than pleased that delivery is now being made by Royal Mail instead of using Evri,which was always very hit or miss.Items arrive securely packaged in cardboard boxes so arrive in perfect condition every time,with delivery arriving within a couple of days at most & quite often arriving the next day.Already looking forward to returning & buying more.Thank you.
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Great staff and products
I’ve only used the online version this once. It was simple and easy! I lived abroad and found the staff brilliant and products just what I had been looking for.
Brilliant!
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The fabric is of excellent quality. I'm really impressed with how it looks and feels. Highly recommended!
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Disappointed Honkemoller customer of over 10+ years
Honkemoller customer for 10+ years however I haven't bought anything in the past couple of years. I done a large order with with multiple products and very disappointed in the sizing of products. Big variance in size from one product to the next even though they are meant to be the same size (bra or knicker size).
Reply from hunkemoller.co.uk
Thank you for taking the time to share your feedback, and we are sorry to hear about your experience. As a loyal Hunkemöller customer for over 10 years, we can understand how disappointing it must be to place a large order and find that the sizing is inconsistent between products that are supposed to be the same size.
We appreciate you bringing this to our attention. Your feedback is very valuable to us, and we will make sure to pass your comments on to the relevant team for further review.
We sincerely apologize for the inconvenience and disappointment this has caused. We hope to have the opportunity to serve you better in the future and provide you with an experience that meets your expectations.
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Comfortable bras, nicely finished. Reasonably priced. Quick delivery. I would recommend this company.
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Quality attractive items, fairly priced and promptly delivered.
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Great
Really quality products and excellent service.
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Products were well made delivered quickly
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Great gifts.
The items were of a high quality and stylish.
The packaging was robust.
The delivery options available were excellent.
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keeps the girlfriend Happy
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Great products, variety of choices, perfect for each time.
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Great value, great fit and a very happy wife
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Great product, super fast delivery.
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Amazing quality
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Great item
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Really pretty undies.
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