Review summary
Customers consistently appreciate the high quality, craftsmanship, and accurate descriptions of the hats, as well as the wide variety offered. Delivery speed and reliability are often praised, and most find the hats reasonably priced. Many highlight the careful and secure packaging, and overall customer service is rated highly for professionalism and responsiveness. However, some customers experience delays and tracking issues with delivery. There are occasional comments about boxes being too large for the items. Opinions on the returns process are mixed, with some finding it frustrating due to delays or costs. A few customers feel certain hats are overpriced, and there are isolated negative experiences with customer service.
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Verified
Generally good service, but I have made one return of a hat that did not fit and it took far too long to arrive back, get processed to the point of refund and then the money I received back did little to make my overall experience feel worth it. I stopped paying attention to emails. But, the range of hats is exceptional and the long and the short of it is that Hatshopping is a good, honest and reliable vendor online for hats and caps.
Verified
Perfect
I found the website easy to navigate, placing an order was easy and I was kept informed of order being dispatched and tracked. My mum has been looking to find this hat model for years, she is well pleased.
Verified
Excellent Online Shopping experience
While I chose to return the hat I purchased, I found the entire e-Shopping experience to be excellent. The product selection is substantial, delivery was prompt, and the return process straightforward. I will definitely continue using this site.
Verified
Hat took a while to be delivered but then it has a long way to travel, it was very well packaged, in a box with adequate packaging in side. the hat looks lovely and well made, not been tried on yet as a present.
Verified
The hat is well made and exactly as described. It was well packaged and communication from the company kept me informed of the tracking. Very happy with my purchase.
Verified
All good, quick delivery, great hat.
I really hesitated placing an order, having read all the terrible reviews. In the end I chanced it, as I thought I would not have to return the hat, as it’s a knitted type, so would surely fit. It seems issues have been mainly around returns. Anyway, the hat arrived really quickly (tracked delivery) and is lovely and I am really happy.
Verified
Trilby hats from Europe.
Good delivery from Europe (Germany ), kept informed at all the different stages at all times.
A better delivery from Royal Mail from the arrival in England than I get through Royal Mail when they are used in England and Scotland normally .
The two hats that I bought separately are very good quality , smart and really fit well and comfortable to wear. Overall an excellent company to buy from.
Verified
Completely reliable 5 star service.
I've ordered numerous times from Hat shopping. Just complete your order then sit back and relax in the knowledge that this company can be trusted and relied upon to deliver exactly what you ordered, on time, in perfect condition without any fuss.
Verified
Punctual and arrived in brilliant condition .
Thank you very much.
I will recommend this company to my friends.
Verified
The hat is top quality 👌 presented superbly. The hat fits perfectly. Just a shame it took so long to receive it.
Verified
All good
Great choice and good prices with pretty rapid delivery and straightforward returns.
All good.
Just wish the website worked better in Firefox.
Verified
All good with me, I have had two of the Stetson hats and they have been great thanks.
Verified
Hats off to this company - I use them time & time again.
Excellent, very professional, no fuss delivery - received exactly what I ordered on time and to my complete satisfaction - 5 star service & highly recommended.
Verified
Bandana peak caps
I bought 3 bandana caps for my upcoming holiday. They are exactly as described. Fast dispatch, excellent packaging, and great communication throughout. A****
Verified
Some great products, and customer service is excellent.
Verified
great hat and good service
Verified
Great price, quality and communication
Great price, quality and company to buy from. Fully recommend for customer contact and how my order arrived, beautifully packaged.
Verified
Payment method
It is usual in the digital world to select payment method when completing checkout. Selecting payment method in account profile ‘before’ shopping is bizarre.
Verified
Verified
good