Certified since: Aug 1, 2017
The Trustmark indicates trustworthy online retailers.
- Verified identity
- Encrypted data transfer
- Clear ordering process
Trusted Shops Buyer Protection
This company offers Trusted Shops’ buyer protection up to £2,500. Find out
Review summary
Customers frequently praise the quick delivery times, high quality and realism of the wigs, and the friendly, efficient customer service. Returns and refunds are generally straightforward and prompt, and many find the website easy to use and informative. The variety of colours and the wide range of styles and brands available are also positively noted. However, some customers mention occasional delivery delays, especially when items are out of stock or shipped from abroad. There are reports of inconsistencies in wig quality and disappointment with specific orders. Communication lapses with customer service and delays or confusion with returns and refunds have been experienced by a few customers. The website is sometimes described as outdated and lacking effective navigation and search features. Customers often struggle with finding accurate colour matches and sufficient options, with colour discrepancies causing disappointment. Out-of-stock items and lengthy wait times for popular wigs are also recurring frustrations.
This text was automatically created by an AI system from user reviews.
Was this summary helpful?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsnaturalimagewigs.co.uk
(12)
(7)
(18)
(50)
(352)
Verified
Great wigs.
I love the Natural Image/ Alternative Look wigs I've purchased 5, I find them great to wear, they all look very natural to me and there is not too much hair they are just right for me. I've bought Zara in Coffee Mist, April in Paprika root, April in Golden Glow and April in Soft Copper and Attract in Caramel glow rooted, love them all and they make me feel great. I'm wearing Attract in the photo.
Verified
Good selection of wigs, easy to order and speedy delivery. Difficult to gauge colour and I had to send the first wig I ordered back as the colour wasn't right for my mother's complexion, second wig was just right. Easy to return and fairly quick to refund but postage at own cost, which added a significant amount to my final purchase.
Verified
My very first wig was a Natural Image brand wig and I was not disappointed. Their selection is great andI like that they show short video reviews on the website. The service is excellent and any questions via email are answered quickly. I reccomend using the Royal Mail next day delivery option. It's worth the cost for peace of mind. I have bought a couple of clearance wigs and love my purchases.
Verified
Brilliant Company
Ordering easy, arrived super fast,well packed.Two of my items were fab so keeping as I love them,so well made and exactly as described, decided to return a couple of other wigs purely because they didn't suit me/fit me etc and returns so easy and refunded quickly. Highly recommend and will be ordering more!
Verified
I wouldn't choose anyone else.
I've had lots of chemo and lost my hair each time. The wig makes me feel more like I was before cancer despite whatever else is going on with my body.This is my second wig so I also needed more products. It's expensive but priceless to me.
Verified
Just bought an end of line sale wig, perfect for every day around the house. When I go out or have visitors, I wear an April wig, which is my all time favourite.
The new wig is a good colour and size (petite) and looks good when worn.
Verified
Natural Image wigs are amazing. One of my favourite brands. However, your website is terrible - there isn’t a search engine that actually works, the navigation is awful and there’s rarely enough stock available even for your own brand. The clearance section is great and there are some nice deals to be found. If you could get your website working well, I reckon you could triple turnover. I know most of my wig wearing pals just don’t bother to look for wigs on your website because it’s a pain to navigate and find items to buy. I’m also going to say that I think you charge too much for postage! I’d recommend adding the cost to the actual wig price and offering free delivery or charge a very low flat rate (£1.99) or offer free delivery on orders over £120 for example. I often get to the checkout and find £8 for p&p just too much to pay and go to a different store instead. I really do like your wigs but I have to tell you about the website as I would love to see it working well and see you increase your sales and profits.
Verified
Great for choice and service
As someone who lost all their hair Natural Image has been excellent. I can get the same wig again and again for continuity and they are the only company that refund or swap if the colour or style doesn't suit. I only wish the wig manufacturers offered more brown options rather than blond abd auburn The customer service department is a joy to deal with.
Verified
PERFECT HAIR TOPPER
Bought a hair topper to replace another one that was getting old. It came the next day so brilliant delivery service. The hair topper was perfect, light and so realistic looking. The price was incredible for the quality. Will definitely order more in the future.
Verified
I am happy with my purchases.
On a general note, I find the photos (of the various wigs) on your website have a very old fashioned look about them. Many look to be out-dated. It needs a fresh, modern look to make it more appealing.
Verified
My go to wig is the Natural image inspired collection So Darling. She's perfect for me. The lace front is impeccable and Im often asked where I have my hair done. Only littlest criticism is that I wish there more colour options
Verified
Happy customer
Great wig and very good customer service. No problem with return if needed. Very satisfied and happy overall after having bad experience with different company
Verified
As always , excellent quality, A wide range of lovely styles to suit all tastes and budgets, value for money and speedy dispatch and delivery, Would wholeheartedly recommend this company.
Verified
Alwayd enjoy dealing with natural image.Couldnt possibly do anything better. Better than any other wig supplier.Thank you.
Verified
Very pleased with my experience. Lady trimmed my wig slightly for me. She also advised me on how to maintain the wig with the products. I have bought 4 bamboo turbans and a swimming turban since.
Verified
Personnel reliable as always.
The personnel are always pleasant and helpful - thank you.
Very happy with recent orders, including quick shipping.
Verified
It would have been 5 stars but I was told it would be out of stock until October. When I rang I was told you could get one back from one of your shops. You did that and I am pleased with the wig. In future it would be better to get it from one of your shops automatically rather than having me ask you to do so.
Verified
Ordered one day and arrived the next day couldn't belive it 5 stars not enough, don't think anything could be better
Verified
Reliable and Trustworthy Company
My first ever wig was a Natural Image “Sally”, fitted and purchased from a local salon. I’ve since ordered several wigs online from Natural Image, and they have all been of excellent quality and delivered in a reasonable time
Verified
User friendly ordering on line. What you see is what you get and the delivery time is very good. will most definitely order from here again
To Verify Authenticity
Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Contact
naturalimagewigs.co.uk
Visit websiteAbout
naturalimagewigs.co.uk
This company has linked Trusted Shops profiles.