Review summary
Customers overwhelmingly praise the proactive and detailed advice provided on sizing, often through personal calls or emails, which results in well-fitting garments. The exceptional, caring, and personal customer service is frequently highlighted, with particular appreciation for the dedication and responsiveness of staff members. Many reviewers specifically note the helpfulness and expertise of staff, sometimes mentioning individual employees by name. The high quality, craftsmanship, and materials of the jackets and coats receive consistent compliments, and most customers are pleased with the fast, reliable delivery, often noting that orders arrive sooner than expected. Additionally, a smaller but notable group of customers mention smooth and efficient returns or exchanges, supported by clear instructions.
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How Trusted Shops prevents fake reviewsReviewsUK Leather Jackets
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Verified
great help from an assistant over the phone and by email.
The jacket was of very high quality but unfortunately not of a cut that was going to fit me. Returning the jacket seems straightforward but I am not impressed by the amount of packaging used and the outer bag had a small hole and a deep scratch when it reached me. Luckily this had not affected the jacket, but it could have been a different story.
Verified
Incredibly excellent buying experience. Immediately after ordering I received communication requesting measurements of the person who was to receive the jacket to check that I had ordered the correct size. Delivery was very quick and very well communicated. Jacket itself was very good quality and fit was prefect. An excellent purchase and brilliant company to deal with.
Verified
Excellent. my purchase was well packaged and it arrived within the etimated times given.The photographs and description were honest and accurate. The vendor was fantastic, the advice about sizing and the attention given to this was brilliant. My jacket is just what i wanted and a perfect comfortable fit. I am very happy with my purchase, thank you:)
Verified
Amazing Sheepskin Flying Jacket
The jacket that I received arrived super fast and was everything I was hoping for. It’s very warm but doesn’t make me overheat. The leather is soft and supple and just oozes quality. And Dianne kept me informed about every step in the process from sizing to receipt. I can’t recommend them highly enough.
Verified
OUTSTANDING
Great jackets and fantastic customer service. Got a sheepskin shearling jacket for my wife and the WW2 shearling for myself. Time was taken to discuss the sizing for my wife and then also sent another jacket on approval for myself. Wouldn’t hesitate to recommend them ⭐️⭐️⭐️⭐️⭐️
Verified
The jacket is well made at a great cost
The jacket is well made, uses quality materials and matches the predicted size perfectly … 5xl can sometimes mean anything. But this is perfect.
Delivery was to France so I had to pay an import charge after Brexit but it was still worth it.
Service was quick and detailed, shipping was all well within predicted times and overall, I couldn’t be more happy
Thanks.
Verified
I bought the jacket as a Christmas gift for my husband. Although I was skeptical about the sizing, I was pleasantly surprised to receive a text message checking his measurements. This ensured the jacket was a perfect fit. The leather is also luxuriously soft and excellent value. I would 100% recommend UK Leather Jackets.
Verified
A gold star experience.
After looking online I decided to purchase a brown Calgary flying jacket. I chose uk Leather jackets because of the glowing reviews on TripAdvisor, these reviews turned out to be correct. The whole experience of dealing with your company has been a real pleasure. The level of customer care and the professionalism of your staff are first class (special thanks to Diane for her knowledge regarding sizing).
The jacket came within a few days as promised and was delivered at the specified time. To say tha I am pleased with the product would be an understatement. The quality is first class and so is the price.
Verified
Personal service
Lovely soft stylish jacket. Got a call from them after I’d ordered , to discuss correct sizing. I had ordered a medium, but after our discussion I was advised to opt for small. It fits perfectly!!! Delighted.
Verified
My son is very happy with his Jacket.
We ordered a large for the option to wear a hoodie underneath for winter. But received a phone call to say order a medium according to his height and weight as our particular jacket is designed for this option. Glad we ordered from here as customer service is outstanding. The jacket is beautiful. We will use again. Thank you
Verified
I was looking for a certain style but could not find it
I tried two other retailers then l found UK Leather they had just what l was
looking for I placed an order and I was contacted by their fitting department
where I was asked a few questions to make sure I was ordering the right
size delivery was very prompt and when the jacket arrived it was a perfect
fit Thank You
Verified
Exceptional quality and service
Best service from an online shop, it was my first purchase customer service called me to ensure I was getting the correct fit … jacket arrived in good time and I’ve got to say the quality and is exceptional 👍 I highly recommend UK Leather Jackets.
Verified
Very helpful UK based staff who took considerable time on the phone to ensure I got the correct fit before purchasing. Item sent quickly via royal mail with clear return instructions to UK location if necessary. However I did not need to return the item.
Verified
Quality Product And Service
I ordered the Ranones biker jacket. Fantastic service from start to finish ensuring the item was exactly what I was ordering. I was not disappointed with the high quality of the jacket and the sizing was spot on. Quick delivery.and the customer sales support was professional and friendly.
Verified
Web site was good and had all the illustrations of the jackets required to decide which one to get. The sizing information was particularly useful for trying to work out what was the correct size. A follow up with their representative about the correct size ensured what I got was correct for me.
Verified
Extremely fast service considering the time of year jacket as described and shown on site particularly liked the lining overall sizing was pretty good sleeves just a little longer than I would have liked but apart that really pleased with purchase
Verified
The care shown is amazing
The care shown by the customer service to understand the correct size to ship, making sure you get the right jacket, is absolutely amazing. Shipment was very quick too. Jacket itself is great - soft skin, good looking model, pockets outside & inside. 100% recommended.
Verified
Great customer service great jacket.
The night after I placed my order i had a phone call from a lovely lady in customer services who double checked all my partners measurements and checked the fit for me. The jacket arrived next day and fit him perfectly. Great customer service lovely jacket .
Verified
My jacket arrived very promptly (in environmentally friendly cardboard packaging), it is exactly as described, of fantastic quality & fits me perfectly. I was pleased to receive the email that ‘double checked’ the size I had ordered. A superb service that cannot be bettered. Well done & thank you so much.
Verified
Sheepskin coat
Purchased a sheepskin coat and needed to replace it for the correct size despite being contacted in the first instance to check if I was certain…I should have heeded the advice!
Excellent service. Diane checked whether the size was correct and provided clear details on how to ensure correct sizing. Quick replacement. Satisfied with the product, price and service