Review summary
Customers consistently praise the high quality, premium feel, and durability of the products, making it a standout aspect of their purchase experience. Many are delighted by the comfort and accuracy of fit, and they appreciate prompt and efficient shipping. Customer service is widely commended for being helpful, knowledgeable, and attentive, and some customers find the returns and exchange process straightforward and efficient. However, there are mixed opinions about fit and sizing, with some customers frustrated by inconsistencies and limited options. Occasional delivery delays and high shipping costs are also noted. A few reviews mention issues with customer service responsiveness or administrative processes. Additionally, the returns and exchange process can be problematic for some, with technical issues or delays, and there is frequent frustration over limited size and product availability, with popular items often out of stock or slow to restock.
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How Trusted Shops prevents fake reviewsReviewsKJUS Großbritannien
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Verified
Very profesional adn helpful staff. However, I do think the website has issues as when i tried to return some items, firstly I could not open the return portal - which one of your team did for me. The I could not select reason codes! I have attached a photo. I acpet it might be me but Im not sure what i missed!
Verified
I love Kjus products. They have great design and high quality. The only issue I have is that it is difficult to find them in the UK high street and the threshold for free delivery is relatively high, especially when dealing with golf/summer products. It makes me more reluctant to buy more often from the website.
Verified
I bought a Kjus item that didn’t quite fit me but Samantha at Kjus listened to my concerns and went out of her way to find me items that were a perfect size. The quality of the products is always there.
Verified
Easy to order online, delivered efficiently and very pleased with the quality of garment. Would certainly consider further purchases. And very comfortable to wear when golfing.
Verified
Ordered both the women's Reflect and Twilight jackets... both fabulous but the reflect won as great colour! I ordered a 38 and had to swap for a 36 as sizing is generous.. customer services in Switzerland were amazingly helpful throughout....Just returning the 2 x 38 this morning and can't wait to wear the Reflect in a 36.
Reply from KJUS Großbritannien
Thank you for the positive review. We appreciate you choosing the KJUS brand, enjoy!
Verified
Excellent product quality. The size didn't work for me this time and it was super straight forward with the return. Free return label was generated online via my purchase order. Money was sent back to my account promptly. Would def recommend the service.
Reply from KJUS Großbritannien
Thank you very much for the great review. We really appreciate that you chose KJUS products.
Verified
I always love my Kjus equipment, especially the fit .
I do think loyal and frequent customers should be given an opportunity to help with style , product use and constructive forward thinking and planning on style .
Verified
Very easy website to navigate, and the ordering process was simple to operate.
My order was delivered in quick time and the 2 pairs of trousers exceeded my expectations.........super quality products
Verified
Radiation jacket
I bought a Radiation jacket. I ordered 2 different sizes as I have found Kjus sizing to be variable. This time the smaller item fitted great. I have two radiation gilets (both different sizes) and all have the same fit. With the sizing out the way, the performance is superb. Warm, unrestrictive, comfortable and pretty much wind proof.
Returning the item that was too large was a bit of an ordeal but Kjus customer servivces came to the rescue and ordered pick up from my house. In this regard Kjus cannot be faulted. I have multiple Kjus products and whilst I have had issues with waterproofs in the past, their insulating product are, for me, the best on the market and as such offer the best value for money.
Verified
Golf Gear
First purchase from Kju, wasn’t disappointed. First class service, quality garments, would definitely recommend. Solid setup.
Verified
Excellent quality efficiently delivered
Efficient delivery and the shorts and trousers are fantastic- fit well and are comfortable. Excellent quality.
Verified
The garment had dirt in places on the front of it, as though it had been stood on
I appreciate this was unusual, I have returned it and reordered another
My delivery is expected today, so hopefully it’s fine
Verified
Poor availability of common sizes. I have a big fan of the quality and technical aspects of the Kjus range. However I have been trying (unsuccessfully) to purchase a pair of trousers (due to limited size availability) for over a year now. The common sizes seem permanently out=of-stock. I have no issue if you use introduce and out-of-stock facility where an order can be taken but delivery maybe a number of weeks down the line. I feel as a passionate customer the website offers much but often delivers little.
Reply from KJUS Großbritannien
Thank you for taking the time to review us. We apologize if things did not go quite as planned and you were not able to find a pair in your size. Please do not hesitate to contact us at onlineshop@kjus.com if there is anything we can do for you.
Verified
I like your golf clothing so no issues there…when you make a return it would help if your nominated collection point was able to actually accept the return item instead of saying there app to be a technical glitch and we can’t help you…obviously pretty disappointing to the customer…
Reply from KJUS Großbritannien
Thank you for the positive review. We appreciate you choosing the KJUS brand.
Verified
Pima Polo Shirt great fabric and excellent for golf with my already purchased Kjus golf trousers which are brilliant and size 34/32 a perfect fit
Verified
Good Quality and sizing is perfect! But waterproof golf trousers always ran out of size!
Verified
Very good quality polo shirt. Excellent delivery, will buy again
Verified
Excellent experience. Fast delivery, Very good quality of the clothing. I bought golf jacket for husband.
Verified
Excellent Customer Services
I like the design and the quality of KJUS clothing.
I am impressed with the services provided by Ms. Jen McIlhone of UK office.
Verified
KJUS for golf wear and anywhere
I just love KJUS brand for golf wear. My home course stocks KJUS but obviously can’t stock everything so having an efficient on line store is a huge bonus. Even my non golfing children requested and received KJUS Reach jackets as gifts.
Reply from KJUS Großbritannien
Thank you for the positive review. We appreciate you choosing the KJUS brand and hope you have lots of fun with them!