Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
21 Jun 2023
Verified review
Prices and availability are often the best for some of the brands that I like, so this isn’t my first time using Alpinetrek.
On this occasion I bought and returned some shoes as they were a little tighter than expected, however the refund was issued without and problems and I ordered another size.
They’re a little slow and I suppose my only complaint would be that they use a ‘co.uk’ address when goods are actually shipped from Central Europe. Yes, the expected shipping time IS stated so they’re not doing anything wrong but one of the main reasons that people choose to buy from ‘co.uk’ sites is that they assume shipping will be swift. I feel that it’s a little misleading.
They also exclusively use EVRI. Thankfully my experience this time was positive and I appear to have a a good local driver but I would never choose a site using Evri if I could find the same product for a competitive price elsewhere, it’s not worth the risk
I returned vidda pro trousers, I printed off the label they provided, it was collected by royalmail. I have tracking data and screenshots I gave them to show the package was picked up and delivered to their UK depot. The package now appears to be lost in the system, and I have no received a refund after waiting a month. Very disappointed. I couldnt recommend this retailer, first time shopping online in 20 years I have run into such an issue. Avoid.
Always a very good 👍 service, good products, good pricing, traceable deliveries. The delivery timings to UK seem a bit slower than previously, but the service is still good and this is an online retailer I trust and do a lot of business with.
Report review
5 days ago
Verified review
Good description of product accuracy in sizes excellent checking out system
Excellent customer experience
Well done !
Report review
1 Mar 2024
Verified review
Ordering was easy as we have ordered before. Shoes were an iou gift for last Christmas for grand daughter,
Report review
11 Mar 2024
Verified review
Great product range, easy to find the items I wanted and reasonably priced
Report review
9 Mar 2024
Verified review
The only one's
the only people with the tyre's I want and at the best price.
Report review
3 days ago
Verified review
Report review
13 days ago
Verified review
Report review
10 Mar 2024
Verified review
Report review
9 Mar 2024
Verified review
Report review
5 Mar 2024
Verified review
Report review
3 Feb 2024
Verified review
Great selection but slow delivery
Great selection of good-qaulity products, and delivery times are acceptable but longer than you are led to believe. I always get an email saying prodcuts should be with me within 4-5 days, but it tends to be more like 7-10 from order date. Which is fine, to be honest, if they said that, and would reduce anxiety of lost order if they were up front about it.
That said, customer services are good, they reply to queries, and the products are good quality.
Report review
25 Feb 2024
Verified review
Easy company to buy from, great communication from them,
Sizing of item is the only downside, I ordered a 2xl jacket that is sadly about the size of a larger - x larger at a push, although in saying that I do understand that’s the manufacturer at fault and not alpinetrek
Report review
18 Feb 2024
Verified review
Surprisingly slow delivery. Came from overseas? They should have said at the outset to avoid disappointment. Otherwise fine.
Report review
17 Feb 2024
Verified review
Everything easy enough but I tried to put my discount code in ( which you sent in an e mail ) and it said it wasn’t valid !
Report review
21 Feb 2024
Verified review
Have managed to buy the Barts teddybuck Hat and in a sale.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.