Alpinetrek.co.uk - Logo - reviews

Alpinetrek.co.uk
Reviews:

1,749 reviews in the last 12 months50,138 total reviews  

4.56
Excellent

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Certified since: 28 May 2014
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Alpinetrek.co.uk fulfils all Trusted Shops quality criteria, including
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Top positive review

21 Jun 2023
 Verified review
Prices and availability are often the best for some of the brands that I like, so this isn’t my first time using Alpinetrek. On this occasion I bought and returned some shoes as they were a little tighter than expected, however the refund was issued without and problems and I ordered another size. They’re a little slow and I suppose my only complaint would be that they use a ‘co.uk’ address when goods are actually shipped from Central Europe. Yes, the expected shipping time IS stated so they’re not doing anything wrong but one of the main reasons that people choose to buy from ‘co.uk’ sites is that they assume shipping will be swift. I feel that it’s a little misleading. They also exclusively use EVRI. Thankfully my experience this time was positive and I appear to have a a good local driver but I would never choose a site using Evri if I could find the same product for a competitive price elsewhere, it’s not worth the risk

Top negative review

1 Sept 2023
 Verified review
I returned vidda pro trousers, I printed off the label they provided, it was collected by royalmail. I have tracking data and screenshots I gave them to show the package was picked up and delivered to their UK depot. The package now appears to be lost in the system, and I have no received a refund after waiting a month. Very disappointed. I couldnt recommend this retailer, first time shopping online in 20 years I have run into such an issue. Avoid.
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Reviews for Alpinetrek.co.uk

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Ian J.
Coventry UK
7 days ago
 Verified review
Always a very good 👍 service, good products, good pricing, traceable deliveries. The delivery timings to UK seem a bit slower than previously, but the service is still good and this is an online retailer I trust and do a lot of business with.
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5 days ago
 Verified review
Good description of product accuracy in sizes excellent checking out system Excellent customer experience Well done !
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1 Mar 2024
 Verified review
Ordering was easy as we have ordered before. Shoes were an iou gift for last Christmas for grand daughter,
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11 Mar 2024
 Verified review
Great product range, easy to find the items I wanted and reasonably priced
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9 Mar 2024
 Verified review

The only one's

the only people with the tyre's I want and at the best price.
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3 days ago
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13 days ago
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10 Mar 2024
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9 Mar 2024
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5 Mar 2024
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3 Feb 2024
 Verified review

Great selection but slow delivery

Great selection of good-qaulity products, and delivery times are acceptable but longer than you are led to believe. I always get an email saying prodcuts should be with me within 4-5 days, but it tends to be more like 7-10 from order date. Which is fine, to be honest, if they said that, and would reduce anxiety of lost order if they were up front about it. That said, customer services are good, they reply to queries, and the products are good quality.
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25 Feb 2024
 Verified review
Easy company to buy from, great communication from them, Sizing of item is the only downside, I ordered a 2xl jacket that is sadly about the size of a larger - x larger at a push, although in saying that I do understand that’s the manufacturer at fault and not alpinetrek
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18 Feb 2024
 Verified review
Surprisingly slow delivery. Came from overseas? They should have said at the outset to avoid disappointment. Otherwise fine.
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17 Feb 2024
 Verified review
Everything easy enough but I tried to put my discount code in ( which you sent in an e mail ) and it said it wasn’t valid !
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21 Feb 2024
 Verified review
Have managed to buy the Barts teddybuck Hat and in a sale.
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5 Feb 2024
 Verified review
All good but not yet tested the product.
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14 Feb 2024
 Verified review
Easy to use website for ordering goods.
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25 Feb 2024
 Verified review
Good products and service, comms slow.
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22 Feb 2024
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21 Feb 2024
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