Erzgebirge-PalaceReviews:
481 reviews in the last 12 months7,431 total reviews
Excellent
Most relevant positive review
4 Aug 2023
Verified review
I bought 3 items, the teelight arch, a Santa with a penguin on a toboggan and another Santa with a small reindeer. I've collected all things penguin since I was child, the idea being I wanted to put together a tableau with penguins and a reindeer, a tree plus a snowman. If I have one observation, it is not a criticism, - the arch itself would be better if it was twice the size so more figures could be arranged on it. I intend to give the extra Santa as a Christmas gift to a friend. Everything was beautifully packaged and arrived from Germany to the UK within 5 days. The quality of the pieces is excellent, the service and packaging was likewise. Although, I speak no German I was able to order via the website as there was the option to view the website in English. I would highly recommend both the ease of use of the website and the goods themselves. As I said as the arch was smaller than I'd hoped and I have no hesitation in ordering more products from the site I intend to order another arch and more figures and I will put them on either side of my mantlepiece.
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Most relevant negative review
24 Nov 2023
Verified review
My Santa arrived broken snd it became my job to fix it so i can give it for a gift. Not to excited about that as i now know it can fall apart again.
$12 is nothing or 15% off the next order (really ??) and it good for your site.
Now i also know that everything being shipped becomes my responsibility to fix it if needed. Wow.
It was packed very well which points to the issue before that
Really sad as I love your entire line
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Reviews for Erzgebirge-Palace
28 Dec 2023
Verified review
Beautiful Piece and easy delivery
The website is tricky to navigate but once I was able to get to the checkout it was smooth. It arrived on time, it was well packed and arrived on time. It's a beautiful piece. The tax and shipping costs made this pricey but the recipient loved it.
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27 Dec 2023
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Very carefully packed. My pyramid is fragile and it came fully intact and carefully prepared. It also came quickly! I didn’t expect to receive it before Christmas and in fact I received it 3 days before. Would definitely order from this company again.
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7 Aug 2023
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Beautiful music box for our…
We bought a beautiful music box for our first grandchild. My wife is from Germany and we have a striking Christmas pyramid from your company. We received the music box gift in a timely fashion with excellent protective packaging. We will be back
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4 Feb 2024
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Products are very well made no China stuff there. Some things are a little out of my reach in price being an average income guy. With that said everything has gone up in price, I’m just glad I can get some keepsakes from our friends in Germany
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27 Dec 2023
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The nutcracker was beautiful, just what my wife was looking for. The one thing you could do better is that when I was trying to pay for the product on-line, a few times I go kicked out of the network. I had to log-in the next day to connect.
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27 Dec 2023
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Nurse
The nurse smoker is exquisite. My younger daughter is a nurse, and the smoker captures the essence of her professionalism and her service. It joins the many Christmas ornaments with a nursing theme that we have given her over the years.
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3 Jan 2024
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Erzgebirge-Palace is fantastic.
I had a real good experience ordering from Erzgebirge-Palace. Their products are beautiful. Their customer service is great. Erzgebirge-Palace shipped my orders very quickly. I would recommend Erzgebirge-Palace to my family and friends.
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28 Dec 2023
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The 3 nutcrackers are great. Received undamaged.
Like to say thank you for being patient while try to get my credit process with problems with the credit card company. So I used my credit union credit card instant with no lroblems.
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27 Dec 2023
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A Childhood Tradition for Generations to Come
The order arrived in time for Christmas. It was perfectly packaged and easy to assemble as had been an absolute show stopper throughout our week of entertaining. It reminds me of my childhood which brought extra family sentiments.
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16 Jan 2024
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Consistency and professionalism
I’ve ordered several nut crackers over the years and they always arrive on time, well packaged and of a quality you would expect. When there has been an issue, they are quick to reply and professional in their responses
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27 Dec 2023
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Amazing and most beautiful crafting! The best Christmas gift ever. Made everyone in the family happy.
Easy ordering, on-time delivery... can't beat this!
And, as far as I can tell, no Amazon involvement. Even better...
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25 Oct 2023
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Everything I have purchased has been excellent quality and looks exactly like what you see pictured. Delivery is very quick. I have been thrilled with every single thing I've gotten. Have plans to order again and again.
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20 Sept 2023
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Aboslut empfehlenswert
Der Bestellprozess war einfach, die Lieferung schnell und die bestellte Figur genau wie online abgebildet. Auch der Kundenservice (Kontakt per E-Mail) ist super freundlich und sehr hilfsbereit. Jederzeit gerne wieder! :)
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18 Dec 2023
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Nuss kracker
Guten Tag, ich möchte mich sehr bedanken für meinen Nuss kracker. Das handwerkliche können ist super. Der versant zu mir war sehr schnell und habe den Nuss kracker schon unter dem Baum stehen. VIELEN VIELEN DANK 🙏
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8 Jan 2024
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The little angel ornaments were exactly what I was looking for! I had purchased some in 1987 and was looking for something similar! The older angel is the darker one in the photo. They arrived quickly and safely.
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29 Dec 2023
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All around fantastic experience every time
Products are of a universally high quality, they're always packed exceptionally well, and it's incredible how quickly items get to me even during peak holiday shipping time product photos are also very well done.
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21 Dec 2023
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The pyramid is indescribably cute. It has amazing detail. The packaging was very well designed to prevent damage. The package arrived at its destination in the middle of the United States in less than a week.
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6 Dec 2023
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Stellar Company
Stellar company with great products, fast delivery/careful packaging and most importantly, top customer service. They assisted me with a mistaken order (my fault). I will definitely do business with them again.
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19 Dec 2023
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My sister loves her new Herrnhuter!
My sister loves my Herrnhuter I got in Germany, and I was thrilled to learn I could order her one from the US! Unfortunately the adapter that came with it was EU-UK instead of EU-US, but otherwise all is great!
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14 Oct 2023
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Great customer service!
The carving we ordered arrived with the tip of a tree broken off. They sent a new one and it arrived within 3 or 4 days. We were very impressed by their service and their attitude of pleasing their customer.
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