Erzgebirge-PalaceReviews

: 5,723Excellent

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Erzgebirge-Palace- Logo - reviews
Erzgebirge-Palace- Logo - reviews

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Erzgebirge-Palace - Authentic German Christmas Ornaments

Authentic German Christmas Ornaments. At the Erzgebirge-Palace you will find Nutcrackers, Christmas Pyramids, Wodden Christmas Arches, Angel Figurines, Incense Smokers & Music Boxes. All items are Made in Germany
Contact
WIBROS GmbH
Hauptstr. 17-19/Geb. 6305
55120 Mainz
Germany
Trade register
Amtsgericht Mainz HRB 42165
Authorised representative
Marc Wiedmaier

Reviews for Erzgebirge-Palace

4.94/5.00
Excellent
How is the rating calculated?

864 reviews in the last 12 months

95 %
3 %
1 %
< 1 %
< 1 %
5,723 total reviews

What other customers say about their experience with Erzgebirge-Palace

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(2)
2 months ago
The products sent look like very poor replicas. They are nothing like the pictures on the website. They are poorly painted (all 4 of them) - quite obviously not the usual Steinbach standard. One of the products was in three pieces (the chef). The fabric used on the models is of very poor quality and the very badly glued/ sewed. PLEASE REVIEW THIS MATTER SERIOUSLY. Poor product, false trading.
 Verified review|
Erzgebirge-Palace- Logo - reviews
Erzgebirge-Palace- Logo - reviews
Answer by Erzgebirge-Palace
2 months ago
The customer has ordered and received four original ornaments by Steinbach. We are sorry they have not met his expectations. Of course he can just contact our customer service and request a return.
2 months ago
Postage rate was very expensive for such a small parcel. Candles are thinner than I expected. Overall I’m very disappointed with my purchase
 Verified review|
Erzgebirge-Palace- Logo - reviews
Erzgebirge-Palace- Logo - reviews
Answer by Erzgebirge-Palace
2 months ago
The diameter and height of the candles have been clearly displayed in our online shop. So have the shipping costs.