Reviews for erzgebirgepalace.com



Excellent

4.90/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 998 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 2,832 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
18/04/2018
Date of order
18/04/2018
18/04/2018
So quick, well packed and beautifully made product, thanks very much would recommend to anyone.
5.00
Excellent

Date of publication
17/04/2018
Date of order
17/04/2018
17/04/2018
Very pleased eith the smoker I received and delivery time. Wish there was tracking though.
4.67
Excellent

erzgebirgepalace.com replies: 18/04/2018
An email with the tracking information has been sent to the customer when we shipped the order.

Date of publication
17/04/2018
Date of order
03/04/2018
17/04/2018
My order arrived soon after I had placed it, and everything was in perfect condition. I truly appreciate the service and the products of this company.
5.00
Excellent

Date of publication
15/04/2018
Date of order
31/03/2018
15/04/2018
Absolutely love KWO smokers and this one is just perfect. Really well made and very quirky and fun. I've made many purchases from erzgebirgepalace.com and every one has been simple and without fault.
5.00
Excellent

Date of publication
10/04/2018
Date of order
31/03/2018
10/04/2018
Excellent service Products in perfect condition. Highly recommend.
5.00
Excellent

Date of publication
09/04/2018
Date of order
08/02/2018
09/04/2018
I have ordered many times and this past order was mostly smokers; they are exquisite. I love your quality, craftsmanship, original designs and the customer service is outstanding I wish everyone in this company a wonderful happy and healthy 2018
5.00
Excellent

Date of publication
07/04/2018
Date of order
06/02/2018
07/04/2018
Excellent service and beautiful decoration
5.00
Excellent

Date of publication
04/04/2018
Date of order
02/04/2018
04/04/2018
outstanding
5.00
Excellent

Date of publication
03/04/2018
Date of order
03/04/2018
03/04/2018
I received my order so quickly I was so surprised. My rabbit is so adorable and beautifully made. I will be ordering more
5.00
Excellent

Date of publication
01/04/2018
Date of order
01/12/2017
01/04/2018
Very pleased with how quickly this order arrived. Just what I was needling
5.00
Excellent

Date of publication
30/03/2018
Date of order
30/03/2018
30/03/2018
molto seria come azienda arrivato tutto in perfetto stato, confezionato al meglio,
vi ringrazio e a breve effettuerò un altro ordine sperando di ricevere la stessa assistenza
4.67
Excellent

Date of publication
27/03/2018
Date of order
03/01/2018
27/03/2018
Delivery was timely; goods are the fine quality I hoped for; and customer service was extraordinary. They responded to any of my inquiries promptly and efficiently. Thank you, Erzgebirgepalace You made my grandchildren very happy,
5.00
Excellent

Date of publication
26/03/2018
Date of order
26/03/2018
26/03/2018
The intercontinental delivery within 3 business days was amazing The order arrived on-time. The items were carefully wrapped and arrived in excellent condition.
5.00
Excellent

Date of publication
26/03/2018
Date of order
25/01/2018
26/03/2018
one of the items was broken and returned to the company. I had to call to ask about the refund, but it was completely taken care of
4.00
Good

Date of publication
26/03/2018
Date of order
26/03/2018
26/03/2018
Geppetto is handsome and looks beautiful in my home. Also the delivery was very rapid once I could order him. Thx
5.00
Excellent

Date of publication
20/03/2018
Date of order
12/03/2018
20/03/2018
Excellent in every way. Thank you
5.00
Excellent

Date of publication
20/03/2018
Date of order
20/03/2018
20/03/2018
When the smoker arrived, it was in pieces. The legs were separated from the shoes, one arm was off, and many of the scenery pieces were off. It was obvious that the glue joints failed. Nothing a little wood glue won't fix, just a little disappointing.
3.67
Good

Date of publication
20/03/2018
Date of order
20/03/2018
20/03/2018
It was exactly as promised, received quickly and appears to be complete, in English as well as German. I hope to begin assembly ( and learning) later this week
5.00
Excellent

Date of publication
19/03/2018
Date of order
19/03/2018
19/03/2018
Great products
5.00
Excellent

Date of publication
19/03/2018
Date of order
19/03/2018
19/03/2018
je recommande tout est parfait
5.00
Excellent

Date of publication
19/03/2018
Date of order
19/03/2018
19/03/2018
Excellent service & I was definitely surprised by how fast I received my products & I will definitely be back.
5.00
Excellent

Date of publication
16/03/2018
Date of order
05/12/2017
16/03/2018
very fast shipping and beautiful product
5.00
Excellent

Date of publication
13/03/2018
Date of order
13/03/2018
13/03/2018
a couple of the figures had come unglued from the base, but otherwise in good shape.
3.67
Good

Date of publication
11/03/2018
Date of order
09/01/2018
11/03/2018
I’ve made many purchases from Erzgebirge Palace and each one has been perfect.
5.00
Excellent

Date of publication
10/03/2018
Date of order
09/01/2018
10/03/2018
every thing arrived in great time and in great condition thanks brian, ontario, canada.
5.00
Excellent

Date of publication
08/03/2018
Date of order
03/01/2018
08/03/2018
I appreciate the speed of delivery and the ease of ordering. I am very happy with the products.
5.00
Excellent

Date of publication
07/03/2018
Date of order
06/01/2018
07/03/2018
Fast delivery; well packaged; beautiful items - as described on the site. Couldn’t ask for a better store or better service. Perfect
5.00
Excellent

Date of publication
06/03/2018
Date of order
15/12/2017
06/03/2018
I have enjoyed buying from them all these years very good merchandise
5.00
Excellent

Date of publication
05/03/2018
Date of order
05/03/2018
05/03/2018
The nutckracker looks great, far better than it looks on web site.
5.00
Excellent

Date of publication
05/03/2018
Date of order
05/03/2018
05/03/2018
Love the smoker Delivered quickly
5.00
Excellent

Date of publication
27/02/2018
Date of order
27/02/2018
27/02/2018
Always great service
5.00
Excellent

Date of publication
27/02/2018
Date of order
26/02/2018
27/02/2018
Beautiful products. I got 4 nutcrackers and one smoker. All arrived quickly and in great condition. I can’t wait for next Christmas so I can put them on my mantle
5.00
Excellent

Date of publication
26/02/2018
Date of order
09/02/2018
26/02/2018
Will be ordering more products soon.
5.00
Excellent

Date of publication
26/02/2018
Date of order
26/02/2018
26/02/2018
This shipped immediately and arrived within three days to the USA. I am thrilled with their selection and service.
5.00
Excellent

Date of publication
26/02/2018
Date of order
26/02/2018
26/02/2018
Very pleased--beautiful pyramids, well packed, great instructions, 3 day shipping from Germany to USA--Thanks
5.00
Excellent

Date of publication
26/02/2018
Date of order
26/12/2017
26/02/2018
Спасибо Erzgebirge Palace за доставку своей продукции в Россию. Многие европейские фирмы отказывают в этом. А напрасно. Благодаря Erzgebirge Palace в нашем доме появилось прекрасное Рождественское украшение и за это им огромное СПАСИБО. Всех с Новым годом и Рождеством
5.00
Excellent

Date of publication
25/02/2018
Date of order
11/11/2017
25/02/2018
Great customer service My daughter loves the smokers I've ordered for her Christmas gift every year.
5.00
Excellent

Date of publication
25/02/2018
Date of order
26/12/2017
25/02/2018
Reliable and efficient service
5.00
Excellent

Date of publication
24/02/2018
Date of order
24/02/2018
24/02/2018
Looking forward to more fun orders.
5.00
Excellent

Date of publication
24/02/2018
Date of order
24/02/2018
24/02/2018
No additional comment.
5.00
Excellent

erzgebirgepalace.com customer reviews

erzgebirgepalace.com

Contact
Hauptstr. 17-19/Geb. 6305
55120 Mainz
Germany
mail@wibros.de
erzgebirgepalace.com
Owner
WIBROS GmbH
Hauptstr. 17-19/Geb. 6305
55120 Mainz
Germany
Trade register
Amtsgericht Mainz HRB 42165
Authorized representative
Marc Wiedmaier
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with erzgebirgepalace.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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