Reviews for erzgebirgepalace.com



Excellent

4.89/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 820 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 1,927 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Beautiful items, extremely fast order processing and shipping to the U.S.
5.00
Excellent

Wonderful items, great workmanship, terrific service Beautiful, beautiful, LOVE to shop at Erzgebirge Palace..... Carol
5.00
Excellent

Great
5.00
Excellent

Would use again,
4.67
Excellent

Item arrived in excellent condition. It was well packaged. Secondly, I was very pleased as to the arrival time. I thought it would take 7-14 days; item arrived very quickly after I placed the order.
My only concern: I fear that the fins at the top will catch fire or get burned. How can I protect them from flame?
5.00
Excellent

Music box was even more charming than I had hoped--I plan to buy more. One windup lasts a long time... And came very fast, which i needed I could not find anything like it in Germany--I had no time to shop--so used it as a "souvenir" gift when I got back from my visit to Germany
5.00
Excellent

It was easy to make a selection and pay for the Smoker on your website. I was kept informed of shipping and delivery arrived earlier than I expected. The Smoker is wonderful
5.00
Excellent

No problems
5.00
Excellent

Beautiful workmanship and packaging was impeccable.
5.00
Excellent

Communication was excellent, delivery speed was great. Very happy.
4.67
Excellent

I would re-think paper as packing filler. It compresses leaving space which allows for crushing of box.
5.00
Excellent

I can't say enough about the quality of the products and the efficiency of this company in providing these beautiful pieces to us I was in Germany and saw all these gorgeous pieces and fell in love immediately with them and I'm so thrilled I can continue to purchase them thru this company Thank you
5.00
Excellent

This was shipped to me very quickly, and it was just as pictured on their website. It is a nice piece, and I am very happy with the pyramid, which will be a wedding gift. In the shipping, a couple of the figures were knocked loose from their spots on the base. I was easily able to glue these back in place, and so I did not contact customer service.
4.50
Excellent

Their great products always arrive in a very timely fashion, wrapped well Love "shopping" with erzgebirge palace
5.00
Excellent

This is my second order of nutcrackers from this company. Both times they have arrived quickly and in excellent condition. The nutcrackers themselves are beautifully made, and of much higher quality than what I am able to find here in the states.
5.00
Excellent

As always the online ordering is very simple and efficient and items, when they arrive, are very well packed and exactly as they appear on the website. Delighted with everything. Thank you.
5.00
Excellent

Very fast shipping. Exceeded my expectation. Great product.
5.00
Excellent

My only complaint is one of the nutcrackers I ordered came in a box way too big for the size of the item.
4.67
Excellent

Package came quickly, well protected and not damaged. Good service.
5.00
Excellent

Quality products which far exceeded our expectations, excellent customer service, and the expedited shipping have made us repeat customers This shop is well deserving of our 5 star review
5.00
Excellent

Wonderful merchandise, super fast shipping and excellent service. I hope to buy again from this great seller.
5.00
Excellent

Very nice and quick
5.00
Excellent

Good German customer service. Vielen Dank.
5.00
Excellent

Delivery as stated, well packaged Great quality
5.00
Excellent

We visited your shop in Germany. We wanted to purchase one there, but didn't have the room. Very fine quality.
5.00
Excellent

Fast shipping and beautiful product
5.00
Excellent

Excellent service, the Scottish Nutcracker is wonderful so pleased with it, he is for my Grandson's 21st. He has been collecting an "army" of nutcrackers since he was little. This is the "real thing" for his 21st, the others are all copies, having seen the quality of this one am sure there will be more genuine ones to come in the future. Pleasure to deal with you, many thanks. Gail
5.00
Excellent

Ordered, received as promised. No hassle.
5.00
Excellent

I just received my second order from Erzgebirge Palace and I could not be more satisfied. I do not hesitate to recommend them to my family and friends.
5.00
Excellent

I can't believe how quickly I received this in the UK after despatch. And it is beautiful. Thank you
5.00
Excellent

My items always arrive well packaged with no harm done and in a very reasonable amount of time
4.67
Excellent

Excellent service. After receiving the shipment confirmation, my order was delivered within 4 days. Everything arrived in perfect condition, I can't wait for Christmas to display my nutcracker and smokers. Thank you
5.00
Excellent

Perfect Transaction
5.00
Excellent

Fast efficient service, wonderful product received.
5.00
Excellent

Have been looking for the perfect nativity figures for my project and this is it. For exceeded expectation. Figures are very detailed for their size. Perfect size. Shipped quickly. For fragile products I am told to always ship 2 day. Faster shipping is less likely to be damaged. Packaging perfect.
5.00
Excellent

What a wonderful experience The website was accurate and easy to navigate. I ordered the product I wanted and in 3 business days it was at my door I was able to track it's travel progress and it arrived as promised in perfect condition.
5.00
Excellent

Very fast delivery, nice set and will be a lot of fun for me and my daughters
5.00
Excellent

Beautiful piece that my husband absolutely loves. The shipping was incredibly fast and packaging was very well done. Thank you
5.00
Excellent

The shipping was fast; the products are fabulous and they were packed well.
5.00
Excellent

I love the ornament designs and quality. I was also very impressed by the speed of delivery. Thank you for the site - it's great to be able to buy Christian Ulbricht ornaments online.
5.00
Excellent

erzgebirgepalace.com customer reviews

erzgebirgepalace.com

Contact
Hauptstr. 17-19/Geb. 6305
55120 Mainz
Germany
mail@wibros.de
erzgebirgepalace.com

Owner
WIBROS GmbH
Hauptstr. 17-19/Geb. 6305
55120 Mainz
Germany
Trade register
Amtsgericht Mainz HRB 42165
Authorized representative
Marc Wiedmaier
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with erzgebirgepalace.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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