Review summary
Customers overwhelmingly praise the extremely fast shipping, even for international orders, with many noting deliveries arrive earlier than expected. The packaging is generally described as secure and protective. Products are consistently described as beautiful, well-crafted, and of exceptional quality, often exceeding expectations. Many reviews highlight the exquisite craftsmanship, attention to detail, and the uniqueness of the items. Shoppers appreciate the wide and unique selection of products, including items that are difficult to find elsewhere. The website is considered easy to navigate, ordering is straightforward, and the overall purchase experience is smooth. Service is described as efficient, responsive, and satisfactory, with customers noting helpful support and communication. A minority of customers report items arriving damaged or broken, often attributing this to insufficient packaging or shipping issues. Although many are able to repair the items themselves, some mention that the packing could be improved to prevent such incidents.
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How Trusted Shops prevents fake reviewsReviewsErzgebirge-Palace
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Verified
I have purchased many German woodcraft pieces from Erzgebirge Palace, including incense smokers, pyramids, candle arches, figurines, nutcrackers, angels and other accessories as incense cones and lighting supplies. They offer a world of opportunity in obtaining product otherwise inaccessible for me. Their pricing is fair, selection of items enormous, and they make it easy to order product on their site sorted by product category, manufacturer, theme, and description. It’s simply incredible what they have in stock to help make my living room fireplace mantles, curio’s, and display areas stand out so uniquely. Guests in our home are amazed to see products they didn’t know exit…as I once did, as well. They also ship extremely fast…hard to believe product from Germany to the USA can arrive within a matter of days, extremely well packed. They are first to market with new product introductions by such iconic German woodcraft names as Ulbricht, Steinbach, Blank, to mention only a very few.
Verified
My new Nutcracker exceeded all my expectations. My Drosselmeyer is well crafted and absolutely beautiful with wonderful detail work. I could not be happier, except that he makes my old nutcracker, from a 1974 performance of The Nutcracker, look even more shabby. Erzgebirge-Palace packaged him with care and he was delivered from Germany faster than many local shipments!
Verified
Thermic windmill brought as presents for children who did not want the windmills with the candles candles. Really impressed the other children are now keen to have one too & the little pizza oven smoker what a hit . Quick delivery also within the week from germany to nz. We really need a christmas market here.
The larger windmill was gorgeous sadly one of it fins got split probably due to handling coming down under- it has glued up ok and is working fine. Absolutely love Erzgebirge we just don't have these unless you have that european heritage & they are heirloom peices really no christmas would be the same without the unique treasures to entertain the wee ones.
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Beautiful ornaments with wonderful detail.
The Christmas ornaments that I received came quickly and are just beautiful! I'm certain that these will hold up throughout the years to come. I've ordered twice from you and both shipments were in good order and received earlier than expected.
I love that these are hand crafted and have exceptional detail and color. These were purchased to give to my grandchildren, and I know they will be entranced by the colors and the detail in the ornament.
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Absolutely Beautiful!
This pyramid is so beautiful! I had looked at the Christmas pyramids on a recent trip to Germany but didn't see anything I LOVED. I'm so glad I waited and kept looking, even after the trip. The mix of woods and the quality of construction is exactly what I was looking for. I also love that I have the option of using tea lights or the more traditional candles. Thank you!
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Dach Alp
You did outstanding. Everything was handled exactly as described. Considering ot came from Europe, that is an accomplished. A mob well-done. Keep it up
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Wonderful Service & Packaging
We were a little concerned about ordering these 2 delicate Christmas pyramids, and them being shipped from Germany to the U.S. safely. They came through perfectly, extremely packed. We are now shipping one to family in the Midwest, and feel confident it will also arrive there safely.
Being offered a combination of the pyramid & tea lights was VERY convenient and appreciated!
Verified
Erzgebirge-Palace never fails to please us! EVERYTHING we have bought is always beautiful, carefully packed, and arrives in the U.S. much quicker than packages sent within the U.S.!
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Easy website to navigate and purchase from. Absolutely beautiful smoking men/women or whatever 😁 I purchased the bear maker for a friend a couple of years ago and have since wanted my own; well, now I have him and he does not disappoint, he’s perfect. The price of postage was worth it.
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Smoker- Gnome Sweety #004-10-758 Absolutely adorable!
UPS is unbelievably fast and the packages come in excellent condition and the contents are always well packed to arrive safely without damage to their destination. Erzgebirge-Palast also gets their orders shipped without delay. I was in the freight industry for over 40 years so I know what I'm talking about! I love them!
Verified
I have loved every item I have ordered from Erzgebirge. Having lived in Germany for years as a child and collecting German-made Christmas ornaments most of my life, they bring me a lot of joy and conjure wonderful childhood memories. No one does Christmas like the Germans!
Verified
Great new Schwibbogen with lighting that looks almost fluorescent, delivered promptly and efficiently. The shelves on the right front were loose but I was able to figure out where they belonged from your online picture. Erzgebirge will continue to be my favorite source for German Xmas. If you have a 220 to 110 plug adapter, everything works fine-no need for converters, transformers etc
Verified
Beautiful work. Unfortunately, a couple of figures had fallen off in transit. My husband was able to superglue them back onto the base. These will be gifts to my children, who grew up loving our pyramid.
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Die Waren sind grossartig !! Danke!!
Leider hat UPS statt zu mir die zu Hause war , an meinen Nachbarn geliefert (!!) und das Paket stand draussen im Regen da dort keiner zu Hause war. Total unprofessionell von Ups und trotz Kontakt hat Ups erst nach 4Tagen geantwortet.
Da ihr gut verpackt hattet ist kein Schaden an der Ware entstanden. Habe alles vorsichtig zum trocknen gelegt.
Vllt in Zukunft neue Firma mit lesekundigem Personal beauftragen ?
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Charming family gift to love for years
Arrived quickly and in perfect condition! He is so charming and works perfectly. I gifted him to my mom and dad and they were so excited! I saw a childlike wonder in their eyes when the smoke first came out of his pipe. Such a joyful gift that will be loved for a long time in my family!
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Blank angels
Love these Blank short skirt orchestra angels! Have been collecting for 25+ years and look forward to the new releases.
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Excellent service and shipping
The package arrived in 3 days and in perfect condition! It was amazing. The two products were packed and were in perfect condition when I set them up and no broken pieces. Easy to assemble. I was also impressed with the workmanship of the two products I ordered. I will order more products!
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I ordered after coming back from Dresden and seeing the same Schwibbogen at the Strietzelmark. I was upset that I had not gotten it in Germany and was so excited to see you offered it. It arrived quickly and in perfect condition. I enjoy it immensely.
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So Happy With My Purchase!
Erzgebirge-Place has an incredible selection of nutcrackers. I liked the one I purchased so much that I ordered a second! I am amazed at how quickly it arrived. Everything was packaged extremely well. This will be my first stop whenever I need something special for the holidays!
Verified
The flower girls are the cutest little collection I own. The quality is outstanding.Shipping is quite fast.