Reviews for erzgebirgepalace.com



Excellent

4.89/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 836 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 2,023 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
excellent service, quality
5.00
Excellent

OMG, I loved the Nutcracker. He was bigger than I expected and the beautiful craftwork and woodwork was outstanding. I would definitely order from you again and would recommend Ergebirge Palace as the place to order your favorite Nutcracker. Thanks so much Susan Egan, Ireland
5.00
Excellent

When we received the captain one of his mustache pieces was off and a small round piece which I believe was on the wheel was also unglued. I glued both back on. That happens in the long distance shipping. I would like to suggest, however, that you use softer packing material in which you wrap the item.
4.33
Good

Great website, straightforward to order, super swift delivery, first class packaging, and above all, an excellent, superbly made, top quality item (pyramid) at a competitive price. Who could ask for more? Well doe and many thanks.
5.00
Excellent

Quality items and service
5.00
Excellent

Unbelievably fast shipping, lovely ornaments and great seller communication
5.00
Excellent

Please note: I rated "customer service" five stars merely because I had no problems and did not want the absence of a rating to be perceived as a poor rating, yet I did not actually contact customer service. Anyway, that said, I'm happy with my order and impressed by how quickly it reached the United States from its starting point in Germany.
5.00
Excellent

This was very beautifully made. I hope to staet a collection with this maker.
5.00
Excellent

One of the items, the smoker (102-R0-7a), was partly damaged but the dismantled components could be glued back. The products are really good and the delivery was faster than expected.
4.00
Good

Exceeded expectations
5.00
Excellent

Excellent as usual.
5.00
Excellent

I look forward to making an order every year. I started an ornament collection for my grandson.
5.00
Excellent

I love the look of this smoker and feel it will be well appreciated. The box was not well packed and arrived with two holes punch through the top of the box. Two pieces had to be re-glued.
4.00
Good

Super fast shipping. Arrived in perfect condition. Very happy.
5.00
Excellent

Products are well done and received them quickly in excellent shape.
5.00
Excellent

It's a present, so I haven't yet taken it out of the box. However, I am very impressed by the timeliness of the delivery from Germany. The packing looks very secure.
5.00
Excellent

Everything went perfect and delivery was super
5.00
Excellent

My husband and I ordered two items separately. My item came and is great, but the one my husband ordered (a candle arch base) doesn't work in that the electrical switch and cord shorts out and will not stay on (using the converter of course.) After emailing them multiple times over 3 days, we have still not heard back anything, meaning we are stuck with a very expensive broken item.
2.33
Poor

erzgebirgepalace.com replies: 14/11/2017
We do not leave any customer "stuck with a broken item". We apologize that it took us two working days instead of one to reply the customer's request , but we have now prompted all steps to exchange the concerned product.

Perfect
Easy to order and delivered when promised. It was well packed and the Dresden schwibbogen is delightful. I am sure this gift will be much appreciated
5.00
Excellent

Delighted with it . Christmas gift for my grandson he collects them
5.00
Excellent

Very quick and high quality product.
5.00
Excellent

Did not create Customer Service, because I did not needed it.
Shipping fee was not a rip-off (my criteria is less then 10 of the total purchase)... and amazing.... delivered from Germany in 2 days
Web site is simple, and straightforward.
German efficiency
5.00
Excellent

I placed my order, received confirmation. Order was shipped and received within 5 days. I am very impressed with the service as for I live in the U.S. and shipped from Germany. Great job
5.00
Excellent

fast fast service - very pleased with the order
5.00
Excellent

Thank you for making this purchase so Easy
5.00
Excellent

Got here fast
5.00
Excellent

Fantastic service and fast delivery. Return customer
5.00
Excellent

He is gorgeous and I can't wait to present him to my daughter for Christmas
5.00
Excellent

Fast delivery of beautiful christmas pyramids- thanks
5.00
Excellent

I cannot rate the delivery or product too highly - excellent and accurate information re the delivery and my order was on it's way to me within 24 hours. The product itself is outstanding. Very high quality craftsmanship, using very high quality materials. There are lots of lovely little details and great care has been taken to make them perfect. A first class product. Thoroughly recommend.
5.00
Excellent

Customer service was great. Had to call them because I had a question. Delivery was fast. Would recommend.
5.00
Excellent

My pyramids arrived within a few days of my initial order in perfect condition. They look even more lovely than they appeared on the website.
5.00
Excellent

My fourth Xmas time order. Do I need to say more? :-)
5.00
Excellent

Beautiful christmas ornament.
5.00
Excellent

We recently received candles, which arrived in good order, for our Pyramide Christi Geburt. However the candles are just a little to small for the holders. We love the pyramid but do you have solutions to get the correct size
Thank you,

Jim Martin
5.00
Excellent

Beautiful nutcracker - shipped quickly.
5.00
Excellent

Wonderful
5.00
Excellent

Received quicker than if ordered in states. Perfect condition
5.00
Excellent

We finally found an item that we had searched for on the ergebirgepalace website. I ordered it despite what I thought was a high shipping price. We were totally amazed at the efficiency and speed with which we received our order. The quality was wonderful as German wood workings always is. A perfect experience for us
5.00
Excellent

Delivery was fast and on time. I had a question that I contacted support about and they got back to me within an hour and fixed the problems that I had. The wood figures are exactly as displayed online and look wonderful. I am very happy and would definitely recommend.
5.00
Excellent

erzgebirgepalace.com customer reviews

erzgebirgepalace.com

Contact
Hauptstr. 17-19/Geb. 6305
55120 Mainz
Germany
mail@wibros.de
erzgebirgepalace.com

Owner
WIBROS GmbH
Hauptstr. 17-19/Geb. 6305
55120 Mainz
Germany
Trade register
Amtsgericht Mainz HRB 42165
Authorized representative
Marc Wiedmaier
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with erzgebirgepalace.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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