Reviews for erzgebirgepalace.com



Excellent

4.89/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 1,017 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 2,717 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
22/01/2018
Date of order
22/01/2018
22/01/2018
Very well packaged. No broken pieces. Super fast shipping. Only advice to other buyers is to try and find a lighter transformer, the one I bought is very big and heavy.
5.00
Excellent

Date of publication
22/01/2018
Date of order
22/01/2018
22/01/2018
Excellent product and shipping
5.00
Excellent

Date of publication
22/01/2018
Date of order
22/01/2018
22/01/2018
The product was excellent and arrived when promised. Customer service and communication was great. The only thing that was a bit disconcerting was the cost of shipping. I felt it was too high for the product shipped.
5.00
Excellent

Date of publication
22/01/2018
Date of order
08/01/2018
22/01/2018
I'm rating the goods and customer service low as the packing of the ornaments was done in an extremely messy way. The wrapping of the ornaments was so badly done that three of the ornaments were broken. Fortunately I was able to repair them. The packers need to slow down and use appropriate materials.
3.00
Fair

Date of publication
22/01/2018
Date of order
22/01/2018
22/01/2018
Product arrived promptly and was as described. Very pleased.
5.00
Excellent

Date of publication
22/01/2018
Date of order
22/01/2018
22/01/2018
Only problem I had was the small wood figures were not glued well and fell off on 3 or 4 different pyramids and arches.

Not always not easy to fix?

Other than everything was great. Great quality.
Thanks
John Lazzaro

PS I did replace a second order, do you offer an discount?
4.33
Good

Date of publication
22/01/2018
Date of order
22/11/2017
22/01/2018
The delivery was on time and fast and the product was up to expectations.
5.00
Excellent

Date of publication
20/01/2018
Date of order
20/01/2018
20/01/2018
Beautiful workmanship and stellar delivery
5.00
Excellent

Date of publication
20/01/2018
Date of order
20/01/2018
20/01/2018
poor quality it looked like a rush job as the intricately detailed wood carvings was unfinished with rough edges and having to deal with different people each time was frustrating
1.33
Very Poor

Date of publication
19/01/2018
Date of order
19/01/2018
19/01/2018
Product was very nice but packaging was significantly insufficient. It arrived with 5 pieces broken off the tree and rolling around in the box.
3.00
Fair

Date of publication
19/01/2018
Date of order
19/01/2018
19/01/2018
Highly recommend this company. Items arrived sooner than expected. Very pleased with them and the packing materials used to protect them. One smoker has an arm that broke off the body, but this is not uncommon, and gluing it back on will completely remedy the issue.
5.00
Excellent

Date of publication
18/01/2018
Date of order
19/11/2017
18/01/2018
Superb
5.00
Excellent

Date of publication
18/01/2018
Date of order
18/11/2017
18/01/2018
Insanely quick delivery Items are perfect Love it and will order more soon
5.00
Excellent

Date of publication
17/01/2018
Date of order
15/11/2017
17/01/2018
When the product arrived it was in good condition. On the day of Christmas when the person I gave the gift to was disappointed because there was a part missing that allowed it to spin. He had to find a part and drill a hole, glue it and place it on the windmill for it to work. He was able to fix it rather than return it. Now he loves the windmill and watching it turn.
3.67
Good

Date of publication
17/01/2018
Date of order
29/12/2017
17/01/2018
one of the characters was broken.We had to pick up the head
4.00
Good

Date of publication
16/01/2018
Date of order
07/01/2018
16/01/2018
Everything clear
Everything on time
Perfect goods
Excellent
5.00
Excellent

Date of publication
16/01/2018
Date of order
16/01/2018
16/01/2018
Ich wohne in Los Angeles und meine Bestellung wurde schneller als erwartet angeliefert. Ich bin sehr mit der Qualitaet der Pyramide und der Verpackung beindruckt und obwohl eine der Figuren im Transport abgefallen war, war das mit einem Tropfen Sekundenkleber einfach zu reparieren. Es waere allerdings toll wenn die Aufbauanleitung fuer internationale Lieferungen nicht nur in Deutsch kaeme. Danke
5.00
Excellent

Date of publication
16/01/2018
Date of order
15/01/2018
16/01/2018
Wonderful experience. Thank you.
5.00
Excellent

Date of publication
16/01/2018
Date of order
16/01/2018
16/01/2018
Quick service and exactly what I was looking for. Thank you
5.00
Excellent

Date of publication
16/01/2018
Date of order
17/11/2017
16/01/2018
Excellent service and excellent product
5.00
Excellent

Date of publication
16/01/2018
Date of order
15/01/2018
16/01/2018
My nutcracker arrived quickly and was as described. I would shop this website again.
5.00
Excellent

Date of publication
15/01/2018
Date of order
16/11/2017
15/01/2018
Excellent experience - delivery is always on time (I'm ordering from the US), and the product is never damaged.
Superior craftsmanship of the product's and very beautiful pieces
My family and I really enjoy them and will continue to collect for future generations. Thank you the Razo's
5.00
Excellent

Date of publication
15/01/2018
Date of order
15/01/2018
15/01/2018
Very impressed Just like the picture
5.00
Excellent

Date of publication
15/01/2018
Date of order
15/01/2018
15/01/2018
Beautiful pieces that come from my family's heritage delivered efficiently. Will become family treasures.
5.00
Excellent

Date of publication
15/01/2018
Date of order
15/01/2018
15/01/2018
The selection was very nice.
4.00
Good

Date of publication
15/01/2018
Date of order
15/01/2018
15/01/2018
Erzgebirge is awesome for everything from the delightful and excellently hand-crafted smokers, to the packaging (well wrapped in paper and great sturdy box which I shall keep; no horrible plastic), to the expedient delivery All facets of the purchase process were most excellent. Looking forward to finding more incredible smokers and incense cones for our own collection as well as unique gifts.
5.00
Excellent

Date of publication
15/01/2018
Date of order
15/01/2018
15/01/2018
Excellent products. Arrived quickly as promised. Plane on ordering more items from this company.
5.00
Excellent

Date of publication
15/01/2018
Date of order
15/01/2018
15/01/2018
Perfekt
5.00
Excellent

Date of publication
15/01/2018
Date of order
15/01/2018
15/01/2018
The smoker arrived with one piece broken off. I was able to re-glue the piece without significant difficulty.
4.67
Excellent

Date of publication
14/01/2018
Date of order
15/11/2017
14/01/2018
second holiday purchase for my wife. excellent overall experience -- nutcracker features vibrant paint and wood is finished beautifully.
4.67
Excellent

Date of publication
14/01/2018
Date of order
13/10/2017
14/01/2018
Excellent service.
5.00
Excellent

Date of publication
12/01/2018
Date of order
12/01/2018
12/01/2018
2 beautiful Nutcrackers. They’re not cheap but they are quality
5.00
Excellent

Date of publication
12/01/2018
Date of order
12/01/2018
12/01/2018
Excellent online purchase experience and prompt delivery.
5.00
Excellent

Date of publication
12/01/2018
Date of order
12/01/2018
12/01/2018
Thank you Item arrived perfectly from Germany-quicker & packaged better than some items over Christmas in the USA. Your efforts are much appreciated Happy New Year ML
5.00
Excellent

Date of publication
12/01/2018
Date of order
12/11/2017
12/01/2018
Easily ordered a Santa smoker for each of our grandchildren for Christmas Received the very well made smokers in perfect condition and was impressed how quickly we received them, here in the states, all the way from Germany Our package even had a gift bag of your country’s famous gummy bears Will certainly continue our a Christmas tradition with your company
5.00
Excellent

Date of publication
11/01/2018
Date of order
11/01/2018
11/01/2018
Heel tevreden Very happy
5.00
Excellent

Date of publication
11/01/2018
Date of order
11/11/2017
11/01/2018
Everything excellent
5.00
Excellent

Date of publication
11/01/2018
Date of order
30/12/2017
11/01/2018
Very beautiful and delicate craftsmanship It was exactly the finest products I expected from the region.
4.67
Excellent

Date of publication
11/01/2018
Date of order
11/01/2018
11/01/2018
Fast Deliver. Good quality. I will buy more items in a future
5.00
Excellent

Date of publication
11/01/2018
Date of order
12/11/2017
11/01/2018
Quality of products ate excellent. Delivery is on time.
5.00
Excellent

erzgebirgepalace.com customer reviews

erzgebirgepalace.com

Contact
Hauptstr. 17-19/Geb. 6305
55120 Mainz
Germany
mail@wibros.de
erzgebirgepalace.com

Owner
WIBROS GmbH
Hauptstr. 17-19/Geb. 6305
55120 Mainz
Germany
Trade register
Amtsgericht Mainz HRB 42165
Authorized representative
Marc Wiedmaier
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Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with erzgebirgepalace.com in their own words.

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4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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