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Erzgebirge-PalaceReviews

: 6,330Excellent

4.87

Reviews for Erzgebirge-Palace

541 verified reviews in the last 12 months

6,330 total reviews
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6 months ago
Hello! I love your store and that you have so many artists and artisans making your Christmas nutcrackers, smokers, advent calendars and other collectibles. This year I had a problem with one of the smokers I bought. The arm fell off and the bottom came apart from the base. I was able to repair it with the hot glue gun. The arm became splintered, luckily in the back where you can't see it. I used a hot glue gun. It looks like that might be what was used to glue it together in the first place. I bought three of the same smoker, the one with the advent calendar. The work is so delicate and intricate, it's amazing. I wanted toy write you two reviews, one talking about my appreciation of the detailed workmanship and a separate one about the arm, etc, but I am not able to do that. If you want to send me a second request for a review, I'll be happy to write another one for you.
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4 months ago
A completely unreasonable response when goods were delivered smashed. I ordered 11 pyramids which arrived 2 months later absolutely smashed to pieces (badly packed in paper thin cardboard boxes). I was told I needed to pack them all back up and take the enormous box to our local postal service, to stand in a queue for 30 minutes for them to fill in a form. The box is over 1/2 metre long and huge. Given the goods were delivered by DHL, Australia Post have no interest in filling in forms for erzgebirgepalace.com The whole process is completely unreasonable. If they'd packed the order properly in the first place, it wouldn't have been delivered smashed. Because they didn't, the goods were broken, so then send your courier to pick them up or accept the photographic evidence provided. Expecting your customers to pack goods up, drive 20 minutes away, wait in a queue for 1/2 hour and then fill in forms when they paid for a courier delivery is completely ridiculous
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Reviews for Erzgebirge-Palace

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Yesterday
Searched as best I could all over the internet looking for my preferred Christmas Pyramid. E-Palace was the only site where I found my unique item! Online ordering was easy enough. I thought the price reasonable for the item I wanted. Packing was great and shipping incredibly fast! Great online shopping experience. Thanks E-Palace!
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7 days ago
I bought a 2 Tier Christmas Pyramid. Was able to replace the one I had. It was very important to get this pyramid because my mother and father gave all of my sisters and brothers one of these beautiful Christmas pyramids from Germany
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1 month ago
The "grandparents" smoker is very nice, despite the fact that one arm part had to be reattached. I enjoy the way the incense smoke comes out of the chimney and the detail with the newspaper, knitting. Overall happy with the purchase.
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8 days ago 
The merchandise (smokers) are of the highest quality and the service is impeccable. The package arrived quickly and in perfect condition. I have shopped at Erzgebirge often and will continue to do so.
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22 days ago 
The ordering process was quick and easy to do. The delivery time was excellent. A first class service all round .
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1 month ago
Fun forester incense burner. Fast delivery. Always a pleasure to do business with them!
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9 days ago 
I just love this site, great craftsmanship and care taken with every order I have done.
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8 days ago
Ease to order for oversea and great quality in the workmanship.
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7 days ago
It was packed very well . And arrived in good time
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5 days ago
Exactly what I ordered. Timely delivery.
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5 days ago
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8 days ago
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1 month ago 
I love all the items you carry, especially the Hubrig figures. The experiences have been friendly and efficient. I have loved everything I have purchased and willconinue to do so. Thanks for being a great company.
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1 month ago
Your customer service is outstanding………..along with your products………5 stars all around and I would highly recommend your products….
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2 months ago
This smoking man far exceeded my expectations. I was smiling ear to ear when I unpacked it.
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2 months ago
Love the quality of the product and how quickly I received it!
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1 month ago
Fast shipping well packaged and absolutely beautiful
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1 month ago
Great service, well packaged and arrived quickly.
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1 month ago
Beautiful design. Creates a wonderful ambiance.
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1 month ago
High quality beautiful pieces of folk art
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