Reviews for erzgebirgepalace.com



Excellent

4.89/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 790 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 1,848 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Exceptionally quick delivery time, excellent product. Customer service was outstanding. There was slight damage to one of the figures during transit and both the manufacturer and shipper worked to replace the figure in a very reasonable time. I will be ordering from them again.
5.00
Excellent

We received our latest Nutcracker. Unfortunately, the nose had come unstuck, but we were able to rectify that ourselves, but you may want to note not to pack the nutcracker resting on his nose as that is what probably caused it to detach. It is also to be noted that this was one of the cheaper nutcrackers and that this is the first time we have had any sort of a problem.
4.33
Good

The nutcracker was shipped the very next day and it is absolutely perfect Thank you
5.00
Excellent

Everything is good
5.00
Excellent

It is great and well done.
5.00
Excellent

Thanks for your excellent products and services.
5.00
Excellent

Had to re-glue the shoes and little ball on hat, but very pleased with product, delivery, and overall transaction.
Thank you
4.67
Excellent

Erzgebirgepalace has made it very easy to shop on line from abroad. I am California, USA and have used them twice. Both occasions my shipments were relatively quick and my order was complete. I will continue to shop and hope in the near future I can personally visit. Well done
Regards
Jose A. Fino
5.00
Excellent

You have always been the most helpful with questions and your merchandise is just as you have always described. I will continue to order. I was minus a cat ear off of a smoker I received, and sent them an email and they sent me the ears. It really surprised me for such a little thing, but left with with such a great appreciation to this business.
5.00
Excellent

Excellent
5.00
Excellent

Excellent service - items were exactly as described
5.00
Excellent

Never had a problem.
5.00
Excellent

My third purchase from Erzgebirge Palace was a dream. Their website is very clear and easy to use, my smoker arrived very well packaged and only 2 days from Germany to the UK. For high quality products at good prices I can highly recommend Erzgebirge Palace.
5.00
Excellent

Very Pleased
5.00
Excellent

I purchased the nutcracker for a wedding gift and it was shipped quickly.
5.00
Excellent

I have bought a number of wooden items from your company and have always admired them and they are always commented on at home pleasurably. They are a delight. Wendy
5.00
Excellent

They loved it
5.00
Excellent

Always everything perfect. Delivery arrives in good condition, top quality items and customer service. always very happy.
5.00
Excellent

This item is amazing absolutely beautiful and my mother loves it just what she wanted as she has wanted one of your hand shaved trees since she seen them months ago but delivery was appallingly bad driver was lazy asked him to leave with neighbour if was not in he lied saying they was not in when they clearly was UPS r crap apart from that excellent
3.67
Good

The ordering process, price and product were great and delivery was on time. The only thing was that my credit card company called immediately because it was a out of country purchase and the company that showed up on bill was a totally different name that credit card company said was a utility company? Everything worked out but always concerned about identiy theft.
4.67
Excellent

As a buyer from the U.K. I found the whole process from ordering to delivery excellent and the product is also excellent and to a very high standard many thanks. I would recommend this company to my friends and family.
5.00
Excellent

Great selection and service.
5.00
Excellent

One of the items was damaged on arrival. Figures had come loose from their stand and I will have to repair
2.67
Fair

This is a wonderful company - reliable, large inventory, very fast delivery, excellent customer service. I am totally satisfied.
5.00
Excellent

Smokers are adorable and service is magnificent.
5.00
Excellent

First class service
5.00
Excellent

Once again we were extremely happy and very satisfied with every aspect of our order and delivery.
5.00
Excellent

Ordered my lovely Easter decorations and received them within a week in New Zealand. I will certainly be ordering again.
5.00
Excellent

This is the third set I have got one for my 2 daughters and I have one. We all just love them thanks I am sure well be ordering something else soon.
5.00
Excellent

Absolutely gorgeous products. Packed the products well. Nothing to fault.
5.00
Excellent

Excellent customer service and fast delivery.
5.00
Excellent

Easy ordering process, and very fast delivery from Germany to US. Product arrived in excellent condition.
5.00
Excellent

Well-packaged and arrived as expected. My new family heirloom is sturdier and better looking than I expected-- the details are breath-taking. I highly recommend this store and will purchase other items from them. Kudos
5.00
Excellent

3rd time I've ordered and on each occasion the item has arrived promptly. The products are fabulous quality and I absolutely love my little collection of smoker gnomes. Thank you.
5.00
Excellent

I love everything I ordered What beautiful craftsmanship on everything. Can't wait for Christmas toset up my village.
5.00
Excellent

Super fast delivery and goods are in perfect condition
5.00
Excellent

Very fast delivery within 24 hours to Holland. And a very nice nutcracker.
5.00
Excellent

Is a good web
my experience have beed very good
In a future I hope that conect you anthoner time
thank you so much
Jaume
4.00
Good

Very good, and fast delivery
5.00
Excellent

I was totally amazed how quickly I received my order. The service was excellent.
received order in excellent condition.
I will definitely use and recommend Erzgebirgepalace.
5.00
Excellent

erzgebirgepalace.com customer reviews

erzgebirgepalace.com

Contact
Hauptstr. 17-19/Geb. 6305
55120 Mainz
Germany
mail@wibros.de
erzgebirgepalace.com

Owner
WIBROS GmbH
Hauptstr. 17-19/Geb. 6305
55120 Mainz
Germany
Trade register
Amtsgericht Mainz HRB 42165
Authorized representative
Marc Wiedmaier
More information about the Trusted Shops customer reviews
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Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with erzgebirgepalace.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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