Review summary
Customers frequently praise the high quality and realistic appearance of the products, often highlighting the lifelike look and feel of the trees and decorations. Many reviewers appreciate the easy assembly process, clear instructions, and thoughtful accessories. Delivery is often described as fast and efficient, and customer service is generally considered helpful, polite, and responsive. Packaging is usually robust and effective, providing protective measures that customers find valuable. However, some customers express concerns about defects or quality control issues with certain products. There are occasional reports of delivery delays, damaged packaging, or issues with courier services. A minority of customers mention slow responses or unsatisfactory support from customer service. Additionally, some find the products expensive even during sales and question the pricing policies, while a few note that packaging can be damaged or difficult to handle.
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How Trusted Shops prevents fake reviewsReviewsbalsamhill.co.uk
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Verified
Fantastic purchase!!
We decided to buy an artificial tree as we had struggled with real trees and we are in our 70's. Balsam Hill had an advert on TV so we looked at their website. Admittedly they had a sale on but we immediately saw the ideal sized tree a 4ft Nordmann Fir. The price was reasonable so we ordered. It arrived yesterday - amazing packaging - packed with real care. We assembled the tree, which was prelit, and we were over the moon. We cannot over emphasise the superb quality, the ease of assembly and the gorgeous finished product. Roll on Christmas we cannot wait.
Verified
Very happy!
Obviously I can’t comment fully as it’s only July and even I don’t put my tree up that early haha
My sister I law raves about her tree and let me know about the sale. Everything arrived very quickly and well packed. As it’s a pre lit tree I plugged in to check all lights worked. Roll on November 1st because that’s about as long as my excitement will hold me back before it goes up 🥰
Verified
Great product however delivery left a lot to be desired!
This is the second purchase from BH that I've made and whilst we love the product using Royal Mail / Parcelforce for delivery has pretty much been disastrous. Trying to get them to delay delivery until a day that we are in is practically impossible and they still attempted delivery earlier than the day that we requested.
These aren't low value items being purchased so it might be suggested to select better couriers.
Verified
From ordering my beautiful tree the communication was excellent, updates on delivery and delivery times, delivery time was very quick, guy even carried my tree into the house for me.
Verified
Ease of use putting the tree up. No fighting on pulling out all the branches (just the odd tweak to make the tree look shapely) and no fighting with tangled up fairy lights.
Verified
Gorgeous
Bought post Christmas since my tree had seen better days. Great price in the sale and quick delivery. Assembled, simply to ensure there were no issues and lights were working, etc, but didn't fluff out the branches. Gorgeous, great height and so handy that a storage bag is included so were able to get the cardboard into recycling and get the tree up the loft for Christmas 2026. So excited to get this up!
Verified
Christmas at Balsam Hill
Online site easy to navigate. Balsam Hill offer a very good selection of Christmas trees and trimmings to suit all homes.
I found them to be particularly diligent in keeping customers informed at each stage of the process and their product is of excellent quality
Verified
Good product but not the same as earlier version.
I bought these candles to go with a pair I bought previously. Unfortunately the design has been changed and these have fewer functions than the originals. They are also heavier but this is an improvement as they are more stable.
The candles were delivered well-packed and arrived promptly. I would recommend Balsam Hill and have bought several Xmas items in the past. The only reason for the 4 stars and not 5 is the lesser functionality of the candles
Verified
I've been looking for a narrower tree for awhile. Mine is a 7ft really bushy and heavy tree. Have looked at Balsamhill.co.uk site several times. Put the 5ft Silverado slim unlit tree in my basket on several occasions. Finally decided to order this at a good price. Glad I did wait a little longer as there was a further £20 off. Lucky I done it when I did as it is now sold out. Glad I finally done it, as the tree is sturdy and well made, but much lighter for me to handle. Was surprised it came in 3 sections as it was a 5ft tree. Added bonus is the gloves and bag to store tree in. Was kept informed well. Would I recommend Balsamhill 100%. Can't add a photo as i ordered it after Christmas. Can tell that it will look lovely up especially when lights and decorations on there. Thanks Balsamhill. Happy customer Sue
Verified
Beautiful tree!
This purchase is my second Balsam Hill tree and I love it. It's the Canadian blue green spruce and at 5ft is just the right size to fit onto my large coffee table in front of the window. It is really bushy and looks fantastic even before I decorated it. I really wanted to give five stars but felt that I had to knock one off...the reason??? Nothing to do with the tree but the online tracking system leaves much to be desired. A day after it was up and decorated, the tracker said it was still awaiting pickup from Balsam Hill. Fix that, guys, and it's 5 stars all the way.
Verified
Very quick dispatch and delivery. Goods are always well packaged and arrive in perfect condition. On the rare occasion that there is a minor problem, customer service are on hand to promptly resolve the issue -politely and professionally. Balsam Hill trees/decorations etc. are simply stunning - my tree receives more compliments than my mulled punch!!! I highly recommend BH to anyone prepared to pay a little bit more for quality and longevity. Thank you BH
Verified
Christmas tree storage
Ordered tree storage bag although some people said they found putting together difficult I never my only thing I would add is an extra clip in centre of all the bars inside for extra support otherwise very happy. I already have the bauble storage box which I love makes packing and unpacking Christmas decorations stress free. Next I would like the wheels for Christmas tree
Verified
Quick dispatch Great quality tree.highly rec omens
One slight negative royal mail left tree down next doors driveway 🙄
Verified
Quick delivery and well packaged. Had a problem with the order but was dealt with quickly through customer services.
Verified
The customer service is fantastic. Even better than QVC and they are very good. Great communication, delivery and website
Verified
A fantastic tree and wonderful service from BALSAM HILL.😊
We have had real trees for the last 45 years, so changing to an artificial tree was not an easy choice to make. We need not have worried. The tree we chose arrived on time, well packaged and undamaged. The tree was very easy to assemble and clear instructions were provided. Safety gloves were also provided to prevent any cuts when handling the tree.
The trees looks so real so much so we should not have worried as the tree is really well made and looks fantastic.
So the question is, would I buy another tree from BALSAM HILL? Most definitely YES, Would I recommend BALSAM HILL to others? Again, a great big Yes
Verified
My tree always get quality and they look great
I have three 6ft blue Canadian spruce they look so real
People always knock on my door and ask where I got the trees from it’s my secret
Verified
Great tree
We messed up our order by not checking the width of the tree. Had to order a different slim tree which was perfect. Customer services were great although long wait times on the phone. Everything was resolved within a week and ended with us receiving our perfect tree. A quality product which is our first move from a real tree after 40 odd years. So great not to have to think about watering the tree, no drooping branches nor dropped pine needles.
Verified
Thank you so much!
A company who ensures that a tree ordered on one of the busiest days of the year (Black Friday 28 Nov) is delivered by early afternoon on Monday 1 Dec (in time for opening the advent calendar) deserves a worthy commendation. That the tree delivered on 1 Dec has done away with my decades old grumpy justification of “absolutely hating the faff of having a Christmas tree”, for having never owned a Christmas tree, is another level. This tree is another ball game! The base is super stable and opens in one click (tick); there are only 3 distinct sections to remember (another tick); there are no fiddly branches of confusing lengths to attach (are we still counting the ticks?); no need to dash out for another box of lights by the time I reach the top (honestly, geniuses must constantly float on cloud 9); and my 4 year old keeps hugging the tree (in the hopes that some presents will magically appear). Thank, you, so, very, much!
Verified
Shame mine was expensive then wen I bought it half price on the trees went on I missed it otherwise ok
