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Top positive review
12 Jan 2024
Verified review
I purchased 7ft Noble Fir unlit tree from Balsamhill on 4th January while was on sale.
Received the package 5 days later as promised.
I just unpacked the tree to check if everything was okay and packed it up again for the next Christmas.
The tree seems to be of very good quality, quite heavy with thick branches and very natural looking needles.
It looks very realistic and well made.
It arrived in a big solid box with accessories including storage bag and even a pair of gloves for use while shaping the tree.
I’m very happy with my new tree and I can’t wait for Christmas 2024 to put it up with a set of new lights and all the decorations.
Unfortunately I can’t attach any photos yet as the tree has been put in the loft.
Having always had a real tree before now, I researched what was the most realistic tree to purchase and decided upon Balsam Hill even though they are considerably more expensive than others on the market.
I ordered my tree over a week ago and it has still not been delivered! I’ve contacted customer services numerous times only to receive emails that appear to be standard responses largely to be told to keep checking the tracking number which continues to tell me absolutely nothing. I final discover that it’s been going round the UPS system and might arrive on Monday but can’t be guaranteed and the UPS system still showing me no delivery date.
When you order a Christmas item like this you want to receive it quickly so you can use it. No offer of any reduction in price or to try to send another tree next day delivery via a different courier - you just have to wait. Now it almost doesn’t matter how good the tree is because I don’t have it and the experience of a supposedly premium company has been a very disappointing one!
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Reviews for balsamhill.co.uk
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18 Apr 2024
Verified review
Always wonderful service
I've been buying from Balsam Hill for almost 4 years always outstanding and above and beyond friendly service.
My most recent purchase was the evergreen wreath 26inch however the pinecones are really big i called BH to arrange a return spoke to a lovely gentleman who told me to not to return it i could donate instead. I was given a full refund plus the wreath i wanted to get is currently out of stock when it comes back into stock he said they would e-mail me to let me know.
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12 Jan 2024
Verified review
Very happy with the Noble Fir Unlit 7ft tree 🌲
I purchased 7ft Noble Fir unlit tree from Balsamhill on 4th January while was on sale.
Received the package 5 days later as promised.
I just unpacked the tree to check if everything was okay and packed it up again for the next Christmas.
The tree seems to be of very good quality, quite heavy with thick branches and very natural looking needles.
It looks very realistic and well made.
It arrived in a big solid box with accessories including storage bag and even a pair of gloves for use while shaping the tree.
I’m very happy with my new tree and I can’t wait for Christmas 2024 to put it up with a set of new lights and all the decorations.
Unfortunately I can’t attach any photos yet as the tree has been put in the loft.
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2 Jan 2024
Verified review
My tree was delivered today, so as it’s the2nd January it won’t be put up till next year. I am really pleased with the service, and delivery was quick. I purchased the tree because my grandson has one that he has had for about four years, and it is the most realistic tree I have ever seen, when I saw them in the sale on Boxing Day it was too good a deal to miss. I will have to wait tiki next Christmas to see mine up. But I am sure it will be worth waiting for.
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20 Jan 2024
Verified review
Quality products and service
The Website was easy to use and found what I wanted straight away
I didn't notice that my order would require 2 people to deliver otherwise I am happy with my purchases and would recommend highly as they have a good range of products so that you can pick a tree that suits you and it came with a free storage bag very helpful
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10 Jan 2024
Verified review
The tree arrived in very quick time. Unpacking it, it all looks very good. The only thing that got broken in transit was a protective piece for the end of one section, but as we are not storing anything on top of either of the carry cases it should not cause a problem.
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15 Jan 2024
Verified review
Excellent service, very wide range of products including slim tree’s for tight spaces. My niece purchased from them last year on my behalf and I was very satisfied. Easy and reliable company to deal with
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4 Jan 2024
Verified review
Great quality of the products
The quality of the products, quick delivery. I absolutely love all my Balsam Hill products and add to them every year. They are so realistic and beautiful, people compliment me on my tree decorations.
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11 Jan 2024
Verified review
Great tree
Everything was good, quick delivery, lovely Christmas tree but so heavy. No way can we manage to get it in the loft and storage is definitely going to be a problem.
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10 Jan 2024
Verified review
Brilliant service
Customer care is brilliant can’t fault it. Really lovely shop I really enjoy looking at their website. I love Christmas and everything about it.
No problem from order to delivery, tree packed well (just opened box to see) everything there that is supposed to be, ready to be made up Christmas 24 👍
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11 Jan 2024
Verified review
Quick delivery and good value for money.
Haven’t opened the tree yet as bought in sale but have the smaller version which is very realistic
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