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Review summary
Customers frequently praise the high quality, realistic appearance, and longevity of the products, particularly the trees, which many find easy to assemble thanks to clear instructions and helpful extras. Delivery is often fast and efficient, and the products are well-packaged with appreciated storage bags or extras included. Customer service is noted as helpful, prompt, and professional, and the ordering process is generally straightforward with an easy-to-use website. Many customers feel the products offer good value for money, especially during sales. However, a small minority of customers report occasional quality issues, concerns about courier reliability, and some instances of damaged packaging. There are also mentions of issues with communication or problem resolution from customer service, as well as minor difficulties with tracking or entering details during the ordering process. Some customers express concerns about pricing policies.
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How Trusted Shops prevents fake reviewsReviewsbalsamhill.co.uk
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Verified
Fantastic purchase!!
We decided to buy an artificial tree as we had struggled with real trees and we are in our 70's. Balsam Hill had an advert on TV so we looked at their website. Admittedly they had a sale on but we immediately saw the ideal sized tree a 4ft Nordmann Fir. The price was reasonable so we ordered. It arrived yesterday - amazing packaging - packed with real care. We assembled the tree, which was prelit, and we were over the moon. We cannot over emphasise the superb quality, the ease of assembly and the gorgeous finished product. Roll on Christmas we cannot wait.
Verified
Very happy!
Obviously I can’t comment fully as it’s only July and even I don’t put my tree up that early haha
My sister I law raves about her tree and let me know about the sale. Everything arrived very quickly and well packed. As it’s a pre lit tree I plugged in to check all lights worked. Roll on November 1st because that’s about as long as my excitement will hold me back before it goes up 🥰
Verified
LOVE IT.
Everything was really smooth and easy. Tree arrived super quickly and is absolutely beautiful, yes I put it up in August!!! Just to check all OK obviously 😉.
Comes with a very handy storage bag. It is very easy to put up. You plug the three pieces together. I bought the pre lit one so all I will have to do is decorate with some baubles.
Verified
Balsam Hill Delivery Excellent
Balsam Hill delivery was very quick and extremely well packed
Although we haven't assembled the tree yet we are very impressed with the quality and do not envisage any problems
Thank you for a very straightforward transaction
Verified
The quality of the tree, how easy it is to set it up and the extras you get as well.
Can’t believe how realistic it looks and that it has also met my husband’s approval (no moaning)
Love my Balsam hill tree
Verified
Beautiful tree again, came very quickly. This is the second tree I have had from Balsam Hill and the quality is unbelievable. Cannot wait to have both trees up in the house this Christmas
Verified
Ordering was easy. My garland arrived as expected. I've opened the box and it looks lovely but I haven't unpacked it and won't until much nearer Christmas. I hope that it's all ok in there!
Verified
Great product however delivery left a lot to be desired!
This is the second purchase from BH that I've made and whilst we love the product using Royal Mail / Parcelforce for delivery has pretty much been disastrous. Trying to get them to delay delivery until a day that we are in is practically impossible and they still attempted delivery earlier than the day that we requested.
These aren't low value items being purchased so it might be suggested to select better couriers.
Verified
Vermont 7.5ft Tree
Ordered the 7.5ft Vermont pre lit tree. Delivery was quick. Did assemble the tree just to check everything was working and she is a beaut 😍
Verified
From ordering my beautiful tree the communication was excellent, updates on delivery and delivery times, delivery time was very quick, guy even carried my tree into the house for me.
Verified
Ease of use putting the tree up. No fighting on pulling out all the branches (just the odd tweak to make the tree look shapely) and no fighting with tangled up fairy lights.
Verified
Gorgeous
Bought post Christmas since my tree had seen better days. Great price in the sale and quick delivery. Assembled, simply to ensure there were no issues and lights were working, etc, but didn't fluff out the branches. Gorgeous, great height and so handy that a storage bag is included so were able to get the cardboard into recycling and get the tree up the loft for Christmas 2026. So excited to get this up!
Verified
Good product but not the same as earlier version.
I bought these candles to go with a pair I bought previously. Unfortunately the design has been changed and these have fewer functions than the originals. They are also heavier but this is an improvement as they are more stable.
The candles were delivered well-packed and arrived promptly. I would recommend Balsam Hill and have bought several Xmas items in the past. The only reason for the 4 stars and not 5 is the lesser functionality of the candles
Verified
Christmas at Balsam Hill
Online site easy to navigate. Balsam Hill offer a very good selection of Christmas trees and trimmings to suit all homes.
I found them to be particularly diligent in keeping customers informed at each stage of the process and their product is of excellent quality
Verified
I've been looking for a narrower tree for awhile. Mine is a 7ft really bushy and heavy tree. Have looked at Balsamhill.co.uk site several times. Put the 5ft Silverado slim unlit tree in my basket on several occasions. Finally decided to order this at a good price. Glad I did wait a little longer as there was a further £20 off. Lucky I done it when I did as it is now sold out. Glad I finally done it, as the tree is sturdy and well made, but much lighter for me to handle. Was surprised it came in 3 sections as it was a 5ft tree. Added bonus is the gloves and bag to store tree in. Was kept informed well. Would I recommend Balsamhill 100%. Can't add a photo as i ordered it after Christmas. Can tell that it will look lovely up especially when lights and decorations on there. Thanks Balsamhill. Happy customer Sue
Verified
Beautiful tree!
This purchase is my second Balsam Hill tree and I love it. It's the Canadian blue green spruce and at 5ft is just the right size to fit onto my large coffee table in front of the window. It is really bushy and looks fantastic even before I decorated it. I really wanted to give five stars but felt that I had to knock one off...the reason??? Nothing to do with the tree but the online tracking system leaves much to be desired. A day after it was up and decorated, the tracker said it was still awaiting pickup from Balsam Hill. Fix that, guys, and it's 5 stars all the way.
Verified
Very quick dispatch and delivery. Goods are always well packaged and arrive in perfect condition. On the rare occasion that there is a minor problem, customer service are on hand to promptly resolve the issue -politely and professionally. Balsam Hill trees/decorations etc. are simply stunning - my tree receives more compliments than my mulled punch!!! I highly recommend BH to anyone prepared to pay a little bit more for quality and longevity. Thank you BH
Verified
Christmas tree storage
Ordered tree storage bag although some people said they found putting together difficult I never my only thing I would add is an extra clip in centre of all the bars inside for extra support otherwise very happy. I already have the bauble storage box which I love makes packing and unpacking Christmas decorations stress free. Next I would like the wheels for Christmas tree
Verified
Quick dispatch Great quality tree.highly rec omens
One slight negative royal mail left tree down next doors driveway 🙄
Verified
Couldn't track tree as form said mobile number wasn't wrongly, had that number for 30+ years I know how to write it.