artphotolimited.com/uk-en
Reviews:

347 total reviews   54 reviews in the last 12 months

4.26

Good

347 total reviews
54 reviews in the last 12 months

5
74 %
4
2 %
3
9 %
2
6 %
1
9 %

Review summary

Many customers praise the high quality of the prints and frames, with several also highlighting careful packaging and a straightforward ordering process. Delivery speed and reliability are generally satisfactory, and some customers appreciate the prompt and helpful customer service. A number of reviewers feel their purchase offered good value for money. However, there are also reports of disappointment regarding materials and print detail, as well as some perceptions of the products being overpriced for the quality received. While packaging is often commended, several customers have experienced damage or felt the protection was inadequate. A minority of customers have faced delivery delays or non-delivery, and there are mentions of unresolved issues and lack of follow-up from customer service.

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Reviewsartphotolimited.com/uk-en

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Community member 
1 Reviews
 Verified

Poor quality

When my framed print arrived, the pins securing the backboard had come out and the picture was not secure. Luckily, no damage had occurred, but I had to carefully resecure the picture in the frame. This was not before I had to remove the remaining pins and take out the print and backboard completely, as frame debris and sawdust was trapped between the glass and the mounting board and needing cleaning out. Oh, and as for the 'glass' it is cheap perspex, which is now scratched and has marring from one wipe with window cleaner and a microfibre cloth. This can be seen in the attached photo as 'halos' around the light. So, overall, pretty disappointed after paying £150 (discounted from £170). I have subsequently paid a further £34 to buy some proper glass, a proper backing sheet (which is missing and needed to prevent transfer from the backboard) and decent mounts. I would not shop here again.
Community member 
2 Reviews
 Verified

Unresolved price discrepancy.

When I ordered my print I thought it was coming from France. When it arrived it had been sent from Germany. There was a invoice included in the delivery with all the correct details except the total price inc taxes & delivery was less than I had been charged. I sent an email explaining this & querying the two different prices. I got a prompt, polite response & someone was going to investigate. I sent several more emails & photos of the invoice for the lesser amount that came with my order. I have now given up & aren’t going to waste any more time on this. We were happy with the print that came well packaged with a certificate. We won’t be buying anything else from them due to the unexplained price discrepancy.

Reply from artphotolimited.com/uk-en

Dear Jane Thank you for your review. We are glad to hear that you were happy with the print, packaging and certificate, but we sincerely regret that your question about the price discrepancy has not yet been resolved. This should not have taken so long. We will make sure your case is reviewed again and that you receive a clear response from our customer service team as soon as possible. Our apologies for the inconvenience and thank you for bringing this to our attention. Kind regards, Team ArtPhotoLimited
Community member 
2 Reviews
 Verified
The print is really good quality, great detail and sharp. Frame is mid. Perspecs rather than glass and not taped sealed. Recommend the picture on the archival paper but I would recommend getting it framed at a picture framers.
Community member 
1 Reviews
 Verified
Very pleased with my purchase. The artwork was carefully packed and surrounded by layers of sturdy cardboard. It arrived on the date given when I purchased the item. It now has pride of place in my lounge.
Community member 
1 Reviews
 Verified

The photo is fine - but expensive

The photo is fine, although of relatively poor quality, due mostly to its age - the cameras in those days were not as good as the ones now. As a result, I think that the price was on the expensive side for the finished product.
Community member 
1 Reviews
 Verified

Everything went exactly as expected!

Everything went exactly as expected. I was kept well informed throughout. The photo and frame are excellent! So very pleased, it looks fantastic on our wall. I would certainly recommend and use your service again. The end result was great and has had numerous compliments. Many thanks indeed. .
Community member 
1 Reviews
 Verified
Arrived in the time they said and the photo is EPIC!
Community member 
1 Reviews
 Verified
Excellent, arrived promptly and in good order. Impressive photo/poster…birthday present for my disabled brother who attended the Knebworth concert as a great fan. I think he’ll be delighted with it and the memories! Thanks
Community member 
2 Reviews
 Verified
Community member 
1 Reviews
 Verified

The picture arrived promptly but…

The picture arrived promptly and was fine. The picture was packaged with protective foam corners and looked good however when I removed the foam I saw the frame was damaged. The foam was undamaged so the frame must have had a big chip in it before the foam went on - very disappointing.

Reply from artphotolimited.com/uk-en

Dear Angela, Thank you for your review. We are very sorry to hear that your frame arrived damaged. We completely understand your disappointment, especially since the protective foam corners themselves were undamaged. Based on your description, it does indeed sound possible that the damage was already present before packaging. Please contact us at customer.service@artphotolimited.com and include your order number along with a few photos of the damaged frame. Once we receive your message, we will investigate the issue and come back to you as quickly as possible with a suitable solution. We apologize for the inconvenience and look forward to resolving this for you. Kind regards, Team ArtPhotoLimited
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
 Verified
Great quick and easy .happy with picture .up on wall already looks great thanks for the quick and easy supply of picture .John
Community member 
1 Reviews
 Verified
Fantastic final product, good value and smooth delivery
Community member 
1 Reviews
 Verified

Ordered two prints from here….one James…

Ordered two prints from here….one James Bond (husband loves a bit of JB and an Aston Martin) and the other was from a favourite film of mine (Leon)…. Really lovely images…just what I wanted as a Christmas present for our new home :) Great service! Thank you team :)
Community member 
1 Reviews
 Verified
Unfortunately photograph arrived crushed due to poor packaging. A very poor print too, not enough detail in the blacks and overly sharpened.
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
 Verified

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artphotolimited.com/uk-en

ArtPhotoLimited is the go-to website for limited edition photography sales. Our ambition is to offer you the most beautiful catalog of photographs worldwide, covering various themes such as Cinema, Sp...

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