Review summary
Customers frequently praise the overall quality of the prints and framing, as well as the clear and straightforward ordering process. Many are satisfied with prompt delivery and protective packaging, and communication during the order and delivery process is often highlighted positively. Some customers also feel satisfied with the value of their purchase. However, there are reports of disappointment with product sturdiness or appearance, frustration over delayed or missing orders, and occasional issues with damaged packaging or delivery handling. A few customers express dissatisfaction with lack of updates or unresolved queries during communication, and some question the pricing or product robustness.
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How Trusted Shops prevents fake reviewsReviewsartphotolimited.com/uk-en
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Unresolved price discrepancy.
When I ordered my print I thought it was coming from France. When it arrived it had been sent from Germany.
There was a invoice included in the delivery with all the correct details except the total price inc taxes & delivery was less than I had been charged. I sent an email explaining this & querying the two different prices. I got a prompt, polite response & someone was going to investigate. I sent several more emails & photos of the invoice for the lesser amount that came with my order. I have now given up & aren’t going to waste any more time on this. We were happy with the print that came well packaged with a certificate. We won’t be buying anything else from them due to the unexplained price discrepancy.
Reply from artphotolimited.com/uk-en
Dear Jane
Thank you for your review.
We are glad to hear that you were happy with the print, packaging and certificate, but we sincerely regret that your question about the price discrepancy has not yet been resolved.
This should not have taken so long. We will make sure your case is reviewed again and that you receive a clear response from our customer service team as soon as possible.
Our apologies for the inconvenience and thank you for bringing this to our attention.
Kind regards,
Team ArtPhotoLimited
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Everything went exactly as expected!
Everything went exactly as expected. I was kept well informed throughout.
The photo and frame are excellent! So very pleased, it looks fantastic on our wall.
I would certainly recommend and use your service again.
The end result was great and has had numerous compliments.
Many thanks indeed.
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Excellent, arrived promptly and in good order.
Impressive photo/poster…birthday present for my disabled brother who attended the Knebworth concert as a great fan. I think he’ll be delighted with it and the memories!
Thanks
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The picture arrived promptly but…
The picture arrived promptly and was fine. The picture was packaged with protective foam corners and looked good however when I removed the foam I saw the frame was damaged. The foam was undamaged so the frame must have had a big chip in it before the foam went on - very disappointing.
Reply from artphotolimited.com/uk-en
Dear Angela,
Thank you for your review.
We are very sorry to hear that your frame arrived damaged. We completely understand your disappointment, especially since the protective foam corners themselves were undamaged. Based on your description, it does indeed sound possible that the damage was already present before packaging.
Please contact us at customer.service@artphotolimited.com and include your order number along with a few photos of the damaged frame.
Once we receive your message, we will investigate the issue and come back to you as quickly as possible with a suitable solution.
We apologize for the inconvenience and look forward to resolving this for you.
Kind regards,
Team ArtPhotoLimited
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Great quick and easy .happy with picture .up on wall already looks great thanks for the quick and easy supply of picture .John
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Fantastic final product, good value and smooth delivery
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Ordered two prints from here….one James…
Ordered two prints from here….one James Bond (husband loves a bit of JB and an Aston Martin) and the other was from a favourite film of mine (Leon)….
Really lovely images…just what I wanted as a Christmas present for our new home :)
Great service! Thank you team :)
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Online ordering is straight forward
Online ordering is clear and straight forward. Item dispatched quickly and delivered in perfect condition
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First Class
First time l used Art Photo Limited and l was amazed how professional and hassle free the order process was.
Bought a classic Godfather picture for my Dad, excellent value, first class packaging and delivery. Communication throughout the order process, l will definitely use again and recommend. Thank you.
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Order went out quick and was received without any customs, shipping issues. Thank you!
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Fantastic quality items I’m thrilled about my purchase
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Order was promptly dealt with and well informed. Happy with my picture.
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The products arent as sturdy as I’d expect for the money, and it would be good if the larger prints were stuck down to avoid ripples.
A large framed Steve McQueen print made it in one price and I love it. But the second order of a smaller framed pic of Al Pachino, almost arrived in two halves after Evri got their hands on it and dumped it on my doorstep! ☹️
Still waiting for a response from APL
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Quality was beautiful my daughter cried when she received her gift
