Certificate for saxoprint.co.uk

No. XED2B2AA1FA5947F537E646A2815B8BC6
 

Approved on
18/06/2015
Valid until
17/06/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for saxoprint.co.uk



Excellent

4.58/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 435 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 3,874 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Grand job
5.00
Excellent

late, late, late
1.00
Very Poor

The word printing didn't come out as dark and visible as I would've expected.
3.67
Good

Some parcels delivered to the wrong address.
2.00
Poor

Had a number of items printed by Saxoprint including business cards, loyalty cards, appointment cards and A5 flyer. Excellent customer service, delivery and quality of product at competitive prices - would highly recommend
5.00
Excellent

WE have only received part of this order and have not been told why we have not received the postcards ordered at the same time as the rest of the order. Please advise asap.
4.00
Good

saxoprint.co.uk replies: 28/06/2017
We have sent you an email to clarify the situation.As soon as we receive corrected artwork, we will start the production and deliver your postcards asap. Please feel free to contact us again if you need any help. Your SAXOPRINT Team

Never had a problem with this company
5.00
Excellent

Nice easy website to use very quick from start to finish excellent quality very pleased will be ordering again
5.00
Excellent

No help in producing the leaflets, just endless emails saying it was wrong.
1.00
Very Poor

Really impressed with the quiet the flyers I ordered.
4.67
Excellent

Great service and delivery when expected
5.00
Excellent

Although I have used Saxoprint many times, and always been very happy with the results and standard of service, this was my first order for a book with perfect binding. I am delighted with the results - beautifully produced and finished, with excellent print quality and colour rendition. Very prompt & helpful advice early in the process and exceptionally speedy completion and delivery. Excellent
5.00
Excellent

excellent job, excellent price. very helpful to our business.
5.00
Excellent

Always delivers what I want on time.
5.00
Excellent

Not the quality paper I was hoping despite being 170mg as always (and I paid more for glossy). Other times has been better. It took nearly two weeks to deliver. Other times took 5 days max.
2.00
Poor

Brilliant delivery system. Super product. Just a little disappointed in the telephone conversation held when an email had not been received. But overall very satisfied and will use the service again.
4.67
Excellent

As a new customer to Saxoprint it took me a bit of time to get used to their system, but support team was very helpful and patient. My order arrived a day early and I am delighted with the product. Remarkable value. More orders on the way.
5.00
Excellent

First time I had ordered a folded leaflet but customer service were efficient in answering my questions. Price was excellent and appreciated as I was ordering for a charity and we are very happy with finished product.
5.00
Excellent

I approved rtwork for print, th n two days later got an email asking me to approve it.i aent two emails to explain, each apearing to get standard responses without reading what I had said, only the third time was it noted that is was their mnstake not mine. So the job was held up, and time wasted explaining.
first time using Saxoprint, disappointed, as very good prices for leaflets in particular.
3.00
Fair

great Service
5.00
Excellent

Excellent all round service as usual
5.00
Excellent

No problems at all.
5.00
Excellent

High quality product. Timely turnaround. Easy ordering/upload process. Use for all my printing and have never had a bad experience.
5.00
Excellent

DPD made complete hash of delivery
3.33
Fair

Joy to do business with you
5.00
Excellent

The website makes ordering very straightforward. My order was processed quickly and I was kept informed regarding delivery. Print quality and price are impressive. I'll certainly use Saxoprint again and recommend them to others.
5.00
Excellent

Good quality printing
5.00
Excellent

Five star service. many thanks
5.00
Excellent

Did what it said in the tin
4.67
Excellent

Always consistent quality, good pricing and prompt delivery.
4.67
Excellent

I'm having problems with the artwork for folded small DL leaflets. This was not the case in previous years, but this year I've had problems with offset printing. This time I downloaded the template, A4 width divided 100x100x97mm with a 2mm bleed, but as printed the cover picture was still about 1mm to the right. Printing quality is good with delivery and service, as usual, excellent.
4.33
Good

High standard of printing. Fortunately, the online guidance is much improved regarding the printing technicalities.
5.00
Excellent

saxoprint.co.uk replies: 20/06/2017
We would like to apologize for the inconveniences, your feedback is very appreciated and we take this into consideration for our communication process in the future. To find a solution, we would like to ask you to reply to the e-mail, which we will send separately. Thank you for your understanding. Your SAXOPRINT team.

Delivery ran late due to a public holiday in Germany which I was not advised about even after many phone calls to Saxoprint and promises of delivery
1.67
Poor

Suffered from non-delivery on the date promised due to a public holiday in Germany but was not advised this would be a problem.
1.67
Poor

I was not advised of a delay due to a German public holiday which I find amazing when the company uses a German printer and was unaware of this happening.
1.67
Poor

Excellent
5.00
Excellent

great service
5.00
Excellent

Not very helpful with the actual files needed as couldn't use any template so had to just guess what was needed.
2.67
Fair

Great Service
5.00
Excellent

Totally reliable in every respect.
5.00
Excellent

saxoprint.co.uk customer reviews

saxoprint.co.uk

saxoprint.co.uk was certified by Trusted Shops on 18/06/2015.

Contact
GW2 Great West House, Great West Road
TW8 9HU Brentford Middlesex
United Kingdom
service@saxoprint.co.uk
saxoprint.co.uk

Owner
Saxoprint Limited
GW2 Great West House, Great West Road
TW8 9HU Brentford Middlesex
United Kingdom
Trade register
United Kingdom 06325849
Authorized representative
Klaus Sauer, Patrick Berkhouwer, Daniel Ackermann
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with saxoprint.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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