Certificate for saxoprint.co.uk

No. XED2B2AA1FA5947F537E646A2815B8BC6
 

Approved on
18/06/2015
Valid until
17/06/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for saxoprint.co.uk



Excellent

4.55/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 413 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 4,051 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Shocked by service to date. Avoid. Avoid. Avoid. Meant to arrive today but still not despatched from Germany (to UK). With one exception to date, staff unhelpful. One staff member so rude they actually brought me to tears in their aggressiveness towards a paying customer. Told to call back Monday or Tuesday to speak to manager. Really distressing - not at all impressed.
1.00
Very Poor

Delivered on time, well packed and great quality printing
5.00
Excellent

regularly claim we have not paid our account due to not allocating payments
2.33
Poor

Delivery is always one day later than promised
4.00
Good

Excellent Quality, delivered quickly and at a very reasonable price. Will use again.
5.00
Excellent

Ordered by 2 pm on Day 1 and delivered in the afternoon of Day 2. Well packed and printed and exactly what we had ordered. Will come back again
5.00
Excellent

The price and service were excellent, as always. The only slight hitch was that I was asked to reformat my print data, even though I had sent it in what I now realise is the 'wrong format' several times in the past, without attracting any comment. I wouldn't hesitate to recommend Saxoprint.
4.67
Excellent

Well, they're excellent - what's more to like?
5.00
Excellent

The job was excellently printed, well packaged and delivered earlier than expected. I'll definitely use this organisation again.
5.00
Excellent

Saxo provided a very professional printing service and quick turn around. Will use them again.
5.00
Excellent

I would recommend
5.00
Excellent

Perfect in everyway, very pleased.
5.00
Excellent

Perfect as usual.
5.00
Excellent

Perfect as usual.
5.00
Excellent

happy customker.
5.00
Excellent

Excellent
5.00
Excellent

Same great service.
5.00
Excellent

Superb as ever
5.00
Excellent

order again came wrong. what is the point off telling them when they won't replace items, just like my last complaint for the 1000 envelope order
3.00
Fair

Excellent as always.
5.00
Excellent

I have rated Saxoprint 5 in the past and use them once / twice a month to print monthly music programmes. I have never had problems with the quality of the printing & service. However they seriously need to change companies for their premium delivery courier service. DPD always delivers. DHL 48hr express does not. I really hope they make a decision quickly otherwise I will be moving elsewhere.
3.67
Good

QUALITY, GOOD DELIVERY TIME COULD BE BETTER
3.67
Good

Delivery 24 hours later than indicated
4.67
Excellent

I've been using Saxoprint for over 5 years now for flyers, brochures, business cards etc. Quality has always been great, turnaround times accurate, and ordering process straightforward.
5.00
Excellent

Usual top class job and delivered a day earlier than quoted.
5.00
Excellent

Very bad customer service,
3.67
Good

Great service again
5.00
Excellent

VERY good price and quality but if you have problems you'd better sort it out yourself as customer services don't seem to be able to help. My artwork PDF was 'too complex' apparently. All customer services could do was suggest using a different format eg TIF.
4.00
Good

Superb as ever.
5.00
Excellent

Saxo is an important partner to NAK.
5.00
Excellent

Speedy service and excellent job.
5.00
Excellent

every time they get the order to me on time and and at a great price with no fuss.
5.00
Excellent

I cant fault Saxoprint. I have regularly used them to print items from leaflets to greetings card. The results and the service are always fantastic - excellent with a capital E
5.00
Excellent

Excellent as usual
4.67
Excellent

3 days late and badly trimmed cards. Print quality fine though.
2.67
Fair

saxoprint.co.uk replies: 28/11/2017
Dear Mr Sutherland, We would like to apologize for the inconveniences regarding your product and the cut. In these cases we recommend to make a complaint in order to investigate the source of the problem and to find a solution. Nevertheless, your account manager will contact you today to solve the issue. Thank you for your patience. Your SAXOPRINT team.

Quick service good quality
5.00
Excellent

good service
4.00
Good

good service except when a complaint
4.00
Good

Always a good service.
5.00
Excellent

Received my flyers today the quality is so poor the writing is blurred and it is like it’s just been printed on paper never seen a flyer so thin. I called customer service a couple of days ago about the size as I couldn’t resize my picture right and the advisor gave me the wrong size for the picture so it got send back such a pain. I will never order from here again because of the quality.
2.00
Poor

saxoprint.co.uk replies: 28/11/2017
Dear Patricia, first of all we would like to apologise for the inconveniences caused but also thank you for the constructive feedback. You already took the right way and opened a complaint with us, which is currently under investigation and you will be sent an answer with solution very soon. Thank you for your understanding and patience. Your SAXOPRINT team.

saxoprint.co.uk customer reviews

saxoprint.co.uk

saxoprint.co.uk was certified by Trusted Shops on 18/06/2015.

Contact
GW2 Great West House, Great West Road
TW8 9HU Brentford Middlesex
United Kingdom
service@saxoprint.co.uk
saxoprint.co.uk

Owner
Saxoprint Limited
GW2 Great West House, Great West Road
TW8 9HU Brentford Middlesex
United Kingdom
Trade register
United Kingdom 06325849
Authorized representative
Klaus Sauer, Patrick Berkhouwer, Daniel Ackermann
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with saxoprint.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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