Certificate for saxoprint.co.uk

No. XED2B2AA1FA5947F537E646A2815B8BC6
 

Approved on
18/06/2015
Valid until
17/06/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for saxoprint.co.uk



Excellent

4.59/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 429 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 3,914 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Great quality, great price :-)
5.00
Excellent

Leaflets themselves are excellent, shipping was fast etc
One issue though was that I downloaded their template for Adobe Illustrator and finished it, but no matter what I'd do, it would always be rejected due to being too big. I tried about 20 times and was very confused. Saved it as a .PDF and it was accepted straight away. Saxoprint need to fix this as it was very frustrating. Almost Cancelled
4.67
Excellent

Amazing service and delivery as always. Thank you
5.00
Excellent

good job
5.00
Excellent

great service
5.00
Excellent

Overall an amazing experience for me as I have no experience of design or for that matter Adobe use. But I had really good assistance when I rang numerous times for help.
The Calendars arrived well before times given and the result is overall brilliant the only disappointment is the front page which I feel varies in print intensity. Some front pages are really sharp, others are quite dull. Commen
4.67
Excellent

Hassle-free service
5.00
Excellent

Faultless service. Definitely using now for all our print
5.00
Excellent

Thoroughly reliable and consistent.
5.00
Excellent

Good prompt service. Excellent print job.
5.00
Excellent

Order placement, ease of use and delivery fine, but felt having spent weeks getting the artwork perfect and ordering the glossy finish/ heavier paper, it fell flat due to the washy colours (or lack of colour) used in the printing process). Contrast was definitely down so though it's cheap, I'm trying another supplier for the reorder to improve the print quality.
3.67
Good

saxoprint.co.uk replies: 11/08/2017
Dear Mr. Ramsay, thank you very much for your review. We are very sorry to hear the quality of the printwork didn't meet your expectations. A member of our staff will contact you shortly to discuss this matter. Kind regards, Your SAXOPRINT Team

very good supplier overall
4.67
Excellent

On time and economical. Have used them on numerous occasions.
5.00
Excellent

Excellent service in every way.
5.00
Excellent

I have always been impressed by the finished product and delivery, however customer service could be improved as I found them very blunt and sometimes rude.
They failed to advise me that a template I have been sending for over 18 months was not now acceptable until I received an email using terminology that people who are not printers would not understand.
4.00
Good

Excellent from start to finish.
5.00
Excellent

Good service
4.33
Good

Great
4.67
Excellent

Great Job Done
5.00
Excellent

Quality generally good, but some consistency issues with business card cutting. (I have sent artwork with 3mm background colour bleed, and half the cards come with white edges showing.
4.00
Good

Customer service was excellent in terms of the officers I spoke with. However, I was delayed in being able to upload my artwork by nearly 4 hours because there was a problem in the system. I think this should have warranted a reduction in the overall price, which the officer was not able to warrant. Something to think about. I paid for express production and delivery.
4.67
Excellent

Always reliable.
5.00
Excellent

Fast and economical.
5.00
Excellent

The printed product has had an imprint of the print on the reverse possibly from being packed too soon after print and therefore not enough drying time. Otherwise, looks as expected and was delivered pefectly
4.00
Good

good
5.00
Excellent

Superb as usual.
5.00
Excellent

Excellent
5.00
Excellent

Order arrived two days earlier than expected. Quality exceeded expectations. Packaging was excellent and very robust. Unbelievable good value.
5.00
Excellent

Fast, reliable and reasonably priced
5.00
Excellent

I cannot fault any order that I have placed with Saxoprint - a very good service
5.00
Excellent

Good product, good service, so good feedback
5.00
Excellent

The process was smooth throughout. Excellent product. Good value. Good service. Thank you
5.00
Excellent

As ever, amazing service from this first rate company. Will use again.
5.00
Excellent

We printed a big chunk of promotional leaflets through Saxoprint - service was fast and meticulous, delivery on time, print quality high. Definitely recommended.
5.00
Excellent

For me, SaxoPrint sets the industry standard. Great service, quality and consistency.
5.00
Excellent

We needed some flyers asap and Saxoprint delivered in 2 working days. Brilliant service. Many thanks
Milly's
5.00
Excellent

As usual excellent quality, value and service.
5.00
Excellent

Just received the sample box today. Packed full of products to test and make a more informed decision on the type of print I want.
5.00
Excellent

Everything was quick, and exact.
5.00
Excellent

No support on graphics has to be spot on or rejected
1.00
Very Poor

saxoprint.co.uk replies: 03/07/2017
We would like to apologise for the inconveniences. Nevertheless we would like to point out that print ready data have to be provided in order to guarantee a good print result. If provided data are not sufficient for a good print result we rather prefer to inform our customers instead of going ahead with wrong data, which would lead to a faulty final print, which would also be unsatisfying for you.

saxoprint.co.uk customer reviews

saxoprint.co.uk

saxoprint.co.uk was certified by Trusted Shops on 18/06/2015.

Contact
GW2 Great West House, Great West Road
TW8 9HU Brentford Middlesex
United Kingdom
service@saxoprint.co.uk
saxoprint.co.uk

Owner
Saxoprint Limited
GW2 Great West House, Great West Road
TW8 9HU Brentford Middlesex
United Kingdom
Trade register
United Kingdom 06325849
Authorized representative
Klaus Sauer, Patrick Berkhouwer, Daniel Ackermann
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with saxoprint.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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