Certificate for saxoprint.co.uk

No. XED2B2AA1FA5947F537E646A2815B8BC6
 

Approved on
18/06/2015
Valid until
17/06/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for saxoprint.co.uk



Good

4.37/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 339 Trusted Shops reviews collected in the last 12 months.
In total, saxoprint.co.uk has already collected 4,447 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
14/01/2019
Date of order
07/01/2019
14/01/2019
Fast delivery, slightly disappointed that the card were not split into smaller holder containers , arrived loose in a single box
4.00
Good

Date of publication
12/01/2019
Date of order
21/12/2018
12/01/2019
Customer Service was very helpful. I couldn’t be available to take delivery, and asked if it could be postponed for a couple of days. They explained that delivery time was set automatically after receipt of artwork, but they deleted my artwork file so that I could re-submit it later at a better time. I’m very grateful for the help.
5.00
Excellent

Date of publication
11/01/2019
Date of order
04/01/2019
11/01/2019
Great thanks
5.00
Excellent

Date of publication
11/01/2019
Date of order
04/01/2019
11/01/2019
Great product, quick delivery and easy to use website
5.00
Excellent

Date of publication
11/01/2019
Date of order
04/01/2019
11/01/2019
Great
5.00
Excellent

Date of publication
11/01/2019
Date of order
04/01/2019
11/01/2019
Simple and easy process. Create for stationery, save it as PDF and send it to them. Good pricing, no hassle and decent print quality and delivery. 5
5.00
Excellent

Date of publication
11/01/2019
Date of order
18/12/2018
11/01/2019
I have placed 17 orders over 3 years with Saxoprint. They are the cheapest and their products have always been superb quality except for one order for very cheap flyers which were slightly blotchy in places. I used the flyers anyway as they were still good enough. But you MUST send them high quality artwork which meets their spec as they won't fix it for you like more expensive printers do.
5.00
Excellent

Date of publication
10/01/2019
Date of order
08/01/2019
10/01/2019
I forwarded a design to Saxoprint that worked before with a competitor of theirs (A5 leaflet, made with Canva). Saxoprint informed me that they could not use it as my A5 size was not matching their requirements. That's fair enough but, as I'm not a designer, no time for that... so I would have cancelled the order... surprise... You must pay to cancel
Will not use again, nor recommended.
1.00
Very Poor

Date of publication
10/01/2019
Date of order
02/01/2019
10/01/2019
Excellent service, good quality flyers
5.00
Excellent

Date of publication
09/01/2019
Date of order
02/01/2019
09/01/2019
Excellent quality product and fast turnaround, will definitely use Saxoprint again.
4.67
Excellent

Date of publication
09/01/2019
Date of order
02/01/2019
09/01/2019
Delivered 2 days earlier than expected. Presumably something to do with the holiday season.
5.00
Excellent

Date of publication
03/01/2019
Date of order
11/12/2018
03/01/2019
Everything was very good, except two parts of the same order were delivered separately.
4.33
Good

Date of publication
03/01/2019
Date of order
11/12/2018
03/01/2019
Everything was very good, except it proved difficult to cancel this order.
3.00
Fair

Date of publication
29/12/2018
Date of order
22/12/2018
29/12/2018
Excellent
5.00
Excellent

Date of publication
25/12/2018
Date of order
18/12/2018
25/12/2018
Great job as usual
5.00
Excellent

Date of publication
25/12/2018
Date of order
17/12/2018
25/12/2018
Excellent
5.00
Excellent

Date of publication
20/12/2018
Date of order
13/12/2018
20/12/2018
excellent
5.00
Excellent

Date of publication
20/12/2018
Date of order
13/12/2018
20/12/2018
Excellent
5.00
Excellent

Date of publication
20/12/2018
Date of order
13/12/2018
20/12/2018
Top quality service and goods.
5.00
Excellent

Date of publication
18/12/2018
Date of order
11/12/2018
18/12/2018
Fantastic service, product, delivery and price Thank you.
5.00
Excellent

Date of publication
17/12/2018
Date of order
20/11/2018
17/12/2018
great service bit slower delivery than competitors and some cards fell out of the packaging during transit but overall great looking and feeling cards
5.00
Excellent

Date of publication
12/12/2018
Date of order
05/12/2018
12/12/2018
Nice
4.67
Excellent

Date of publication
12/12/2018
Date of order
05/12/2018
12/12/2018
Excellent
5.00
Excellent

Date of publication
08/12/2018
Date of order
30/11/2018
08/12/2018
The quality of the print was not very good this time.
3.33
Fair

Date of publication
07/12/2018
Date of order
30/11/2018
07/12/2018
As described, fast delivery
5.00
Excellent

Date of publication
03/12/2018
Date of order
26/11/2018
03/12/2018
Always great quality and in good time. Have used them on numerous occasions and cannot fault this company.
5.00
Excellent

Date of publication
29/11/2018
Date of order
22/11/2018
29/11/2018
excellent as ever
5.00
Excellent

Date of publication
29/11/2018
Date of order
22/11/2018
29/11/2018
good job great turnaround
4.33
Good

Date of publication
29/11/2018
Date of order
20/11/2018
29/11/2018
Ordered job on 48 hour turnaround opted for it to be printed in the UK thinking it would be easier for them rather than in Germany
Received job a week late and when it did arrive box was split open looking at it it had been re-sealed on route and copies were not fit to use

To sum up very very poor customer relations and flyers being boxed in wafer thin ham....sorry wafer thin cardboard.
2.00
Poor

Date of publication
29/11/2018
Date of order
19/11/2018
29/11/2018
Really happy with the whole service and everything arrived as promised.
In fact it arrived a day early but unfortunately I wasn’t in to receive delivery so Parcel Force took it away again. It might be a good idea to be able to provide delivery instructions for couriers giving safe places to leave parcels etc to accompany the package so Saxoprint get the full benefit from exceeding expectations.
5.00
Excellent

Date of publication
29/11/2018
Date of order
21/11/2018
29/11/2018
great service again
5.00
Excellent

Date of publication
28/11/2018
Date of order
21/11/2018
28/11/2018
Initial enquiry by call/email didn't help and wrong information given. Card quality poorer than expected so disappointed with the cards when they arrived today. I hoped for a thicker quality/more superior card. Print OK, card quality poor. Cards arrived slightly curved due to poor packing. Not even sure I want to use them as they don't show the quality I typically use. Disappointed.
2.33
Poor

Date of publication
28/11/2018
Date of order
16/11/2018
28/11/2018
Used before, so sorting printing was easy this time round. Some flyers had bleeding across colours, but there were extras so this wasn't a problem. There was also some colour variation in shade.
3.67
Good

Date of publication
28/11/2018
Date of order
20/11/2018
28/11/2018
on time and on budget, excellent performance. well done.partner.
5.00
Excellent

Date of publication
27/11/2018
Date of order
20/11/2018
27/11/2018
I found the website a bit difficult to negotiate.
3.67
Good

Date of publication
27/11/2018
Date of order
20/11/2018
27/11/2018
the usual excellent job
5.00
Excellent

Date of publication
26/11/2018
Date of order
19/11/2018
26/11/2018
excellent as ever
5.00
Excellent

Date of publication
24/11/2018
Date of order
10/11/2018
24/11/2018
The colours are always good, but the folding of cards and leaflets is not done professionally. It is not even, to the result that one can always see a white margin from the inner page. I've had this experience with more than one purchase.
3.67
Good

Date of publication
21/11/2018
Date of order
14/11/2018
21/11/2018
They printed the back of the flier upside down. Unbelievable You have to be very careful dealing with them.
1.67
Poor

Date of publication
19/11/2018
Date of order
12/11/2018
19/11/2018
Items poorly made and when I rung customer service, he wasn't bothered....just send an email
2.00
Poor

saxoprint.co.uk customer reviews

saxoprint.co.uk

saxoprint.co.uk was certified by Trusted Shops on 18/06/2015.

Contact
GW2 Great West House, Great West Road
TW8 9HU Brentford Middlesex
United Kingdom
service@saxoprint.co.uk
saxoprint.co.uk
Owner
Saxoprint Limited
GW2 Great West House, Great West Road
TW8 9HU Brentford Middlesex
United Kingdom
Trade register
United Kingdom 06325849
Authorized representative
Klaus Sauer, Patrick Berkhouwer, Daniel Ackermann
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with saxoprint.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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