Certificate for saxoprint.co.uk

No. XED2B2AA1FA5947F537E646A2815B8BC6
 

Approved on
18/06/2015
Valid until
17/06/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for saxoprint.co.uk



Good

4.41/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 389 Trusted Shops reviews collected in the last 12 months.
In total, saxoprint.co.uk has already collected 4,380 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
20/10/2018
Date of order
05/10/2018
20/10/2018
We've used them for six years for our home made Christmas Cards and they have always produced a super product within a few days Simply Magic
5.00
Excellent

Date of publication
20/10/2018
Date of order
10/10/2018
20/10/2018
Great experience, they even identified an error on my at work before printing. DPD delivery to the minute
5.00
Excellent

Date of publication
18/10/2018
Date of order
11/10/2018
18/10/2018
Very good service, price quality and delivery.
5.00
Excellent

Date of publication
17/10/2018
Date of order
10/10/2018
17/10/2018
Wrong Delivery Address printed onto label, if this had not happened
everything would have been very good
3.00
Fair

Date of publication
14/10/2018
Date of order
04/10/2018
14/10/2018
Very good service as usual, would recommend
4.00
Good

Date of publication
11/10/2018
Date of order
01/10/2018
11/10/2018
Excellent service, quality and delivery.
5.00
Excellent

Date of publication
11/10/2018
Date of order
04/10/2018
11/10/2018
Excellent as ever.
5.00
Excellent

Date of publication
10/10/2018
Date of order
03/10/2018
10/10/2018
Excellent as ever.
5.00
Excellent

Date of publication
10/10/2018
Date of order
28/09/2018
10/10/2018
You pay EXTRA for a 48 hour turnaround and 5 days later you get it if your lucky
2.33
Poor

Date of publication
08/10/2018
Date of order
01/10/2018
08/10/2018
All good
5.00
Excellent

Date of publication
08/10/2018
Date of order
01/10/2018
08/10/2018
Brilliant service, product and delivery.
I get my greeting cards printed with saxoprint and they are so efficient and prompt. Not to mention best on price and quality. Thanks again
5.00
Excellent

Date of publication
07/10/2018
Date of order
30/09/2018
07/10/2018
Quick and easy to use.
5.00
Excellent

Date of publication
07/10/2018
Date of order
30/09/2018
07/10/2018
What you order is what you get with excellent service and a great price.
5.00
Excellent

Date of publication
03/10/2018
Date of order
24/09/2018
03/10/2018
All leaflets received incorrectly folded although artwork and instructions could not have been clearer. Customer service??? I have not seen any evidence of this. All they want is more money for a reprint. The only alternative I have is to manually refold the whole job. Use this company at your own risk.
1.00
Very Poor

Date of publication
02/10/2018
Date of order
24/09/2018
02/10/2018
Delivery is too slow. But goods are great
3.67
Good

Date of publication
01/10/2018
Date of order
24/09/2018
01/10/2018
I ordered 1000 each of letterheads and continuation sheets. we appear to be short on the letterheads. I only received on and half box for the lettterheads but two full ones on the continuation sheets. it looks very odd delivering to client such different quantity. Could you check the quantity printed.
4.33
Good

Date of publication
27/09/2018
Date of order
20/09/2018
27/09/2018
Great experience every time I order from them
5.00
Excellent

Date of publication
27/09/2018
Date of order
19/09/2018
27/09/2018
I ordered a 48 hour turnaround on a Thursday morning, received it late Wednesday next week, even though I needed it for the day before in the morning. Goods were good, delivery was awful and it ruined my plans.
3.33
Fair

Date of publication
25/09/2018
Date of order
18/09/2018
25/09/2018
Last set of work has been good. We have had our moments with sheet marking problems previously.
4.67
Excellent

Date of publication
25/09/2018
Date of order
06/09/2018
25/09/2018
Superb quality of printing and card. I ordered some custom-sized sleeves and wasn't sure how many mm to add on to the dimensions to ensure a fit that wasn't too slack or too tight. Their advice was spot on and I'm totally delighted. Great communication online with order status etc. and delivery was 2 days earlier than expected. Thank you Saxoprint
5.00
Excellent

Date of publication
24/09/2018
Date of order
17/09/2018
24/09/2018
Delighted with the service and help from this company
5.00
Excellent

Date of publication
22/09/2018
Date of order
09/09/2018
22/09/2018
Very happy with the quality of my order.
4.67
Excellent

Date of publication
20/09/2018
Date of order
13/09/2018
20/09/2018
All good
Turnaround could be quicker though
4.00
Good

Date of publication
19/09/2018
Date of order
04/09/2018
19/09/2018
Great Product, great prices, timely delivery - I keep coming back
5.00
Excellent

Date of publication
18/09/2018
Date of order
11/09/2018
18/09/2018
Excellent service
5.00
Excellent

Date of publication
16/09/2018
Date of order
08/09/2018
16/09/2018
Very happy with Tom’s customer service and attention. Delivery came quicker than anticipated. Will continue to use for our flyers.
5.00
Excellent

saxoprint.co.uk replies: 17/09/2018
Thank you for your kind words We are very happy to hear you were pleased with the service you received. We look forward to help you out again with any future order you might have. Kind regards, The SAXOPRINT Team

Date of publication
15/09/2018
Date of order
08/09/2018
15/09/2018
Excellent as always
4.00
Good

Date of publication
14/09/2018
Date of order
07/09/2018
14/09/2018
Excellent service
5.00
Excellent

Date of publication
14/09/2018
Date of order
07/09/2018
14/09/2018
Print quality and delivery was as expected.
4.00
Good

Date of publication
12/09/2018
Date of order
28/08/2018
12/09/2018
Will deal with you again
5.00
Excellent

Date of publication
10/09/2018
Date of order
02/09/2018
10/09/2018
Good price and reliable delivery date.
5.00
Excellent

Date of publication
10/09/2018
Date of order
25/08/2018
10/09/2018
the usual excellent service from Saxoprint
5.00
Excellent

Date of publication
08/09/2018
Date of order
31/08/2018
08/09/2018
Not happy with customer service and delivery. I should have received my goods on Thursday and I called in for more info but agent said we will get back to you but no one bothered to call and I called again but this timean our the phone said system is showing I will get delivery on Friday now but Friday I called again and agent said our the phone my delivery now will be on Monday.
1.00
Very Poor

saxoprint.co.uk replies: 10/09/2018
Dear Mudassar, Thank you for your review. We have checked your order and can confirm that it will be delivered Monday 10/09/2018. We are very sorry to hear you were not pleased with the service received and for the delay with your delivery. Please get in touch with our customer service once the order has been delivered so we can arrange compensation for the delay. The SAXOPRINT Team

Date of publication
07/09/2018
Date of order
31/08/2018
07/09/2018
Always a great and prompt service
5.00
Excellent

saxoprint.co.uk replies: 10/09/2018
Dear Cliff, Thank you for the taking the time to write a review We are very pleased to hear you were happy with the service received. We are looking forward to assist you with any future orders Kind regards, The SAXOPRINT Team

Date of publication
06/09/2018
Date of order
30/08/2018
06/09/2018
Fine
5.00
Excellent

Date of publication
06/09/2018
Date of order
29/08/2018
06/09/2018
Everything was easy from ordering to delivery A1 service
5.00
Excellent

Date of publication
03/09/2018
Date of order
27/08/2018
03/09/2018
Super service, can't fault them.
5.00
Excellent

saxoprint.co.uk replies: 10/09/2018
Hi Donnie, Thank you for your kind review We always try our best to guarantee and deliver a pleasant service to every single one of our customers. We are looking forward to assist you further with any future orders you might have. Kind regards, The SAXOPRINT Team

Date of publication
01/09/2018
Date of order
25/08/2018
01/09/2018
Pleased with the service and products each time
5.00
Excellent

Date of publication
28/08/2018
Date of order
21/08/2018
28/08/2018
Overall a good experience, as per our previous dealings with Saxo
4.33
Good

Date of publication
28/08/2018
Date of order
21/08/2018
28/08/2018
Great prices, always deliver on time
5.00
Excellent

saxoprint.co.uk customer reviews

saxoprint.co.uk

saxoprint.co.uk was certified by Trusted Shops on 18/06/2015.

Contact
GW2 Great West House, Great West Road
TW8 9HU Brentford Middlesex
United Kingdom
service@saxoprint.co.uk
saxoprint.co.uk
Owner
Saxoprint Limited
GW2 Great West House, Great West Road
TW8 9HU Brentford Middlesex
United Kingdom
Trade register
United Kingdom 06325849
Authorized representative
Klaus Sauer, Patrick Berkhouwer, Daniel Ackermann
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with saxoprint.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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