Certificate for saxoprint.co.uk

No. XED2B2AA1FA5947F537E646A2815B8BC6
 

Approved on
18/06/2015
Valid until
17/06/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for saxoprint.co.uk



Good

4.48/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 446 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 4,151 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
23/02/2018
Date of order
23/02/2018
23/02/2018
7th day after order was placed and yet to take delivery of the ordered print consignment.
2.00
Poor

Date of publication
22/02/2018
Date of order
15/02/2018
22/02/2018
Very impressive quality.
4.67
Excellent

Date of publication
21/02/2018
Date of order
11/02/2018
21/02/2018
Disappointed with the print quality. Very heavy on the toner so pictures came out very dark.
2.67
Fair

Date of publication
21/02/2018
Date of order
14/02/2018
21/02/2018
Solidly reliable
5.00
Excellent

Date of publication
21/02/2018
Date of order
14/02/2018
21/02/2018
Amazing company to deal with. On recommendation tried them and absolutely satisfied with the whole easy experience 10/10
5.00
Excellent

Date of publication
20/02/2018
Date of order
13/02/2018
20/02/2018
General good
5.00
Excellent

Date of publication
19/02/2018
Date of order
10/02/2018
19/02/2018
Excellent
5.00
Excellent

Date of publication
19/02/2018
Date of order
25/01/2018
19/02/2018
Great Service
5.00
Excellent

Date of publication
16/02/2018
Date of order
09/02/2018
16/02/2018
great service
5.00
Excellent

Date of publication
16/02/2018
Date of order
12/01/2018
16/02/2018
Very happy with the product and service
5.00
Excellent

Date of publication
16/02/2018
Date of order
23/01/2018
16/02/2018
Very happy with the product and service
5.00
Excellent

Date of publication
16/02/2018
Date of order
24/01/2018
16/02/2018
Very happy with the product and service
5.00
Excellent

Date of publication
16/02/2018
Date of order
12/02/2018
16/02/2018
Very happy with the product and service
5.00
Excellent

Date of publication
14/02/2018
Date of order
07/02/2018
14/02/2018
Delivery was prompt. Goods was good/satisfactory - we were time bound so could not make any adjustments.

Customer service was excellent - easy to follow instructions to the necessary links.
4.33
Good

Date of publication
13/02/2018
Date of order
06/02/2018
13/02/2018
Does what it says on the tin.
What more can you ask for?
5.00
Excellent

Date of publication
10/02/2018
Date of order
03/02/2018
10/02/2018
As always excellent service.
5.00
Excellent

Date of publication
08/02/2018
Date of order
01/02/2018
08/02/2018
Delivered on time, job well done.
5.00
Excellent

Date of publication
07/02/2018
Date of order
24/01/2018
07/02/2018
never been disappointed with SAXO AT ANY LEVEL. EXCELLENT PARTNER.
5.00
Excellent

Date of publication
07/02/2018
Date of order
31/01/2018
07/02/2018
The business cards weren’t cut properly at the edges .. Could have done better
4.00
Good

Date of publication
05/02/2018
Date of order
28/01/2018
05/02/2018
Great quality. Great Service.
5.00
Excellent

Date of publication
05/02/2018
Date of order
23/01/2018
05/02/2018
THEY SENT ME 2 SETS OF 1000 BUSINESS CARDS ON ON 300 GSM PAPER WHEN IT WAS SUPPOSED TO BE 400 GSM - I COMPLAINED AND WAITED, GOT AN ANSWER A WEEK LATER TO ASK ME TO SEND 2 BUSINESS CARDS TO GERMANY AT MY EXPENSE OBVIOUSLY DESIGNED TO MAKE ME DECIDE TO JUST NOT BOTHER AND FORGET ALL ABOUT IT - TOTAL DISGRACE IN TERMS OF CUSTOMER SERVICE, STY WELL CLEAR OF THIS JOKE OF A COMPANY TERRIBLE
1.00
Very Poor

saxoprint.co.uk replies: 07/02/2018
Dear Nigel, thank you for your email. First of all we do apologise for misunderstanding. We are happy to receive a sample of your product to our London office. You don't have to send the samples to Germany. We are also happy to cover the postage fees if you wish. All that in order to check the paper weight and solve the issue

Date of publication
05/02/2018
Date of order
23/01/2018
05/02/2018
THEY SENT ME 2 SETS OF 1000 BUSINESS CARDS ON ON 300 GSM PAPER WHEN IT WAS SUPPOSED TO BE 400 GSM - I COMPLAINED AND WAITED, GOT AN ANSWER A WEEK LATER TO ASK ME TO SEND 2 BUSINESS CARDS TO GERMANY AT MY EXPENSE OBVIOUSLY DESIGNED TO MAKE ME DECIDE TO JUST NOT BOTHER AND FORGET ALL ABOUT IT - TOTAL DISGRACE IN TERMS OF CUSTOMER SERVICE, STY WELL CLEAR OF THIS JOKE OF A COMPANY TERRIBLE
1.00
Very Poor

saxoprint.co.uk replies: 07/02/2018
Dear Nigel, thank you for your email. First of all we do apologise for misunderstanding. We are happy to receive a sample of your product to our London office. You don't have to send the samples to Germany. We are also happy to cover the postage fees if you wish. All that in order to check the paper weight and solve the issue

Date of publication
05/02/2018
Date of order
27/01/2018
05/02/2018
Everything you would expect of a printing firm.
5.00
Excellent

Date of publication
04/02/2018
Date of order
28/01/2018
04/02/2018
Good service
5.00
Excellent

Date of publication
01/02/2018
Date of order
18/01/2018
01/02/2018
Good product, good price, delivered on time
5.00
Excellent

Date of publication
30/01/2018
Date of order
22/01/2018
30/01/2018
Good service
5.00
Excellent

Date of publication
29/01/2018
Date of order
22/01/2018
29/01/2018
No further comment necessary
5.00
Excellent

Date of publication
29/01/2018
Date of order
22/01/2018
29/01/2018
Excellent, as ever.
5.00
Excellent

Date of publication
27/01/2018
Date of order
20/01/2018
27/01/2018
Used them several times and happy with all the results
4.67
Excellent

Date of publication
27/01/2018
Date of order
19/01/2018
27/01/2018
I never received the flyers. Saxoprint needs to change its delivery contractor and until it does, it will receive a poor rating.
1.00
Very Poor

saxoprint.co.uk replies: 30/01/2018
After speaking to your self, we are glad to hear that you have received your flyers. We do apologize for the inconvenience this may have caused you but we will make sure next time that the flyers are delivered to you and not your neighbours property.

Date of publication
26/01/2018
Date of order
18/01/2018
26/01/2018
Excellent service as usual. Leaflets printed and folded to the high standard we have come to expect. Thank you to all concerned.
5.00
Excellent

Date of publication
25/01/2018
Date of order
17/01/2018
25/01/2018
Good Job, on time, again
5.00
Excellent

Date of publication
25/01/2018
Date of order
18/01/2018
25/01/2018
Excellent service everytime
5.00
Excellent

Date of publication
24/01/2018
Date of order
01/01/2018
24/01/2018
The usual high quality and efficient service that is the hallmark of Saxoprint.
5.00
Excellent

Date of publication
24/01/2018
Date of order
17/01/2018
24/01/2018
Excellent service
5.00
Excellent

Date of publication
22/01/2018
Date of order
15/01/2018
22/01/2018
Very pleased
5.00
Excellent

Date of publication
22/01/2018
Date of order
15/01/2018
22/01/2018
Very fast service & good value for money
5.00
Excellent

Date of publication
22/01/2018
Date of order
15/01/2018
22/01/2018
I am very impressed by the efficiency, quality and speed of delivery. To think that my order was processed in Dresden and delivered within 5 working days leaves me wondering what will happen post-Brexit.
5.00
Excellent

Date of publication
21/01/2018
Date of order
04/01/2018
21/01/2018
I'm still waiting for a refund as I fully canceled order since 03/01/2018
Never will order anything from this company again.
1.00
Very Poor

saxoprint.co.uk replies: 24/01/2018
We do apologize with inconveniences. The refund has been done.

Date of publication
20/01/2018
Date of order
13/01/2018
20/01/2018
All good
5.00
Excellent

saxoprint.co.uk customer reviews

saxoprint.co.uk

saxoprint.co.uk was certified by Trusted Shops on 18/06/2015.

Contact
GW2 Great West House, Great West Road
TW8 9HU Brentford Middlesex
United Kingdom
service@saxoprint.co.uk
saxoprint.co.uk

Owner
Saxoprint Limited
GW2 Great West House, Great West Road
TW8 9HU Brentford Middlesex
United Kingdom
Trade register
United Kingdom 06325849
Authorized representative
Klaus Sauer, Patrick Berkhouwer, Daniel Ackermann
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with saxoprint.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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