saxoprint.co.ukReviews

: 4,824ExcellentCertified

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saxoprint.co.uk- Logo - reviews

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Saxoprint Limited
GW2 Great West House, Great West Road
TW8 9HU Brentford Middlesex
United Kingdom
Trade register
United Kingdom 06325849
Authorised representative
Klaus Sauer, Patrick Berkhouwer, Daniel Ackermann

Reviews for saxoprint.co.uk

4.59/5.00
Excellent
How is the rating calculated?

99 reviews in the last 12 months

85 %
4 %
2 %
3 %
6 %
4,824 total reviews

the most relevant positive review


3 months ago
In most occasions, their service is reliable! Delivery timing and communication from their courier service can be improved. We previously had a problem with one order. But their manager, who is based in the UK resolved the issue for us. In overall, we are pleased with their service.
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the most relevant critical review


2 months ago
Although very good generally, they drop the ball big time when it comes to support when something goes wrong, I have been waiting for a consignment for over a week since it was shipped, it is still showing as being in Germany, It's probably DPD's fault but Saxo don't seem too bothered that I'm letting down a good client, unfortunately. I think they use a 3rd party printer for shipping calendars which is where the problem is but I'm not a big client for them so I get the feeling I don't really matter.
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Read the most relevant positive or most relevant critical review

Positive
Critical
3 months ago
In most occasions, their service is reliable! Delivery timing and communication from their courier service can be improved. We previously had a problem with one order. But their manager, who is based in the UK resolved the issue for us. In overall, we are pleased with their service.
Read moreShow all positive reviews
2 months ago
Although very good generally, they drop the ball big time when it comes to support when something goes wrong, I have been waiting for a consignment for over a week since it was shipped, it is still showing as being in Germany, It's probably DPD's fault but Saxo don't seem too bothered that I'm letting down a good client, unfortunately. I think they use a 3rd party printer for shipping calendars which is where the problem is but I'm not a big client for them so I get the feeling I don't really matter.
Read moreShow all critical reviews

What other customers say about their experience with saxoprint.co.uk

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23 days ago
Good quality printing at a reasonable price
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21 days ago
I submitted my artwork files after payment in the Customer Area with a status ' production in process'. However this morning, should have been the delivery date, but I found out instead 'that I should upload artwork'! I am so disappointed to have waited for a finished product and only to be contacted that there were no artwork, when I actually uploaded the artwork and a green status was flagged in the account area
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13 days ago
Three consignments due for delivery between 23rd December and 5th January, nothing arrived bt 15th. I know its the couriers (DPD) fault but surely after 3 weeks they should have caught up the backlog, no updates unless I chase, Covid is bad enough trying to survive without losing business because of their carriers.
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2 months ago
Again good quality printing at a reasonable price. Delivery was split, but that caused no preoblems.
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1 month ago
Excellent production and service quality. Keep it up, Saxoprint.
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2 months ago
Great product and price, but delivery took longer than suggested
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2 months ago
Great product and service as always
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2 months ago
Amazing work and quickly arrived.
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1 month ago
always reliable
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1 month ago
Fast service
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2 months ago
great
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1 month ago
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1 month ago
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2 months ago
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2 months ago
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2 months ago
Although very good generally, they drop the ball big time when it comes to support when something goes wrong, I have been waiting for a consignment for over a week since it was shipped, it is still showing as being in Germany, It's probably DPD's fault but Saxo don't seem too bothered that I'm letting down a good client, unfortunately. I think they use a 3rd party printer for shipping calendars which is where the problem is but I'm not a big client for them so I get the feeling I don't really matter.
 helpful 
 Verified review|
2 months ago
This follows on from my rating yesterday, yet another day when neither I or Saxo have any idea where my order is, which was due with me on the 4th. Now I've asked regards another shipping Calendar order which is due with me tomorrow and they don't know whether it's been shipped or when I'm likely to get it, we are now ringing them 2-3 times a day and being passed around as one contact gets bored with us pestering.
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3 months ago
In most occasions, their service is reliable! Delivery timing and communication from their courier service can be improved. We previously had a problem with one order. But their manager, who is based in the UK resolved the issue for us. In overall, we are pleased with their service.
 helpful 
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3 months ago
Easy to use, fast delivery and very competitive pricing makes Saxoprint my number one go to for printing
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3 months ago
Good quality print-work, promptly delivered and excellent value. That's why we keep coming back.
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