Review summary
Many customers praise the quality of the frames, with most expressing satisfaction, and also highlight the fast, prompt, and safe delivery. Customer service is generally regarded as excellent and responsive. Additionally, most customers feel the frames offer good value for the price, and some find the fit and sizing to be perfect for their needs. However, a notable minority report dissatisfaction with frame quality, citing perceived flimsiness or defects. Some customers mention delivery delays or damage during transit, and there are occasional reports of poor communication or unresolved issues with customer service. A few customers find the frames overpriced relative to their quality, and others experience minor issues or confusion regarding fit and sizing.
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Verified
Needed a frame for a jigsaw puzzle.
Needed a frame for a jigsaw puzzle, so googled frames for jigsaws.
Selected YD from the results and went from there choosing the required options from the lists available. Simple and easy, even stating which are suitable for puzzles.
However on receiving the frame I found that the puzzle did fit the frame, but was slightly cropped. This is not a major problem, however buyers need to be made aware that there might be some cropping, especially if your puzzle like mine was very detailed right up to the edges.
Overall the frame is very well made and good value for money and will probably use again.
Reply from yourdecoration.co.uk
Hi,
Thank you very much for your lovely review. We are delighted to read that you are satisfied.
It is indeed true that approximately 5 mm is removed from each side for framing. This is stated with the product. We also include a cross-section photo with the puzzle and photo frames so that it is visible what will be under the border.
We look forward to your next order. Have a wonderful day.
Kind regards,
Marga
Customer Service
Your Decoration
Verified
A very serviceable frame for a good, honest price. No brackets or instructions for a newbie to floating frames which I have acquired after much measuring and appeal to google, and it would help if the wedges combined to fit tightly around the painting to keep it in place. Two - not enough. Three, don't fit. Solved by wrapping them up in packing.
Thank you. I would come back for another.
Reply from yourdecoration.co.uk
Hi,
Thank you very much for your lovely review. We are delighted to read that you are satisfied.
Good that you reported this. I have passed it on to the relevant department for further consideration.
We look forward to your next order. Have a wonderful day.
Kind regards,
Marga
Customer Service
Your Decoration
Verified
The frames arrived much sooner the expected and they are some of the best quality frames I have ever ordered online and would use this company again
Reply from yourdecoration.co.uk
Hi,
Thank you very much for your lovely review. We are delighted to read that you are satisfied.
We look forward to your next order. Have a wonderful day.
Kind regards,
Marga
Customer Service
Your Decoration
Verified
Ordered a frame for my daughter’s present from her uncle for Christmas. Needed a frame for a signed poster and they YD did the perfect size. Took a few days to get here due to New Years deliveries but brilliant service and top frame . Highly recommended.
Reply from yourdecoration.co.uk
Hi,
Thank you very much for your lovely review. We are delighted to read that you are satisfied.
We look forward to your next order. Have a wonderful day.
Kind regards,
Marga
Customer Service
Your Decoration
Verified
Frame good quality quality but glass alternative was not crystal clear. This is a must for me as it is used to frame diamond art. I did have an alternative at hand from another wooden frame.
Reply from yourdecoration.co.uk
Hi,
Thank you very much for your lovely review. We are delighted to read that you are satisfied.
We look forward to your next order. Have a wonderful day.
Kind regards,
Marga
Customer Service
Your Decoration
Verified
Great responsive people very on the ball
Verified
Superb frames and excellent value
Having received our first standard sized frame, we ordered a made to measure frame. It fitted absolutely perfectly and arrived very quickly. Both high quality posters from the Benaki Museum in Athens now look fabulous on our walls. I also thought they were tremendous value for such a high quality product.
Reply from yourdecoration.co.uk
Hi,
Thank you very much for your lovely review. We are delighted to read that you are satisfied.
We look forward to your next order. Have a wonderful day.
Kind regards,
Marga
Customer Service
Your Decoration
Verified
Verified
The frame was a bit too flexible for the size, so the glass would come out when we moved the clips into place.
Reply from yourdecoration.co.uk
Hi,
Thank you very much for your lovely review. We are delighted to read that you are satisfied.
If something went wrong with the photo frame, please contact me. customerservice@yourdecoration.co.uk
We look forward to your next order. Have a wonderful day.
Kind regards,
Marga
Customer Service
Your Decoration
Verified
Absolutely perfect. The make the finishing touch to my painting. Great value for money and swift delivery.
I will keep on using them.
Reply from yourdecoration.co.uk
Hi,
Thank you very much for your lovely review. We are delighted to read that you are satisfied.
Wauw, what a beautiful combination. Enjoy!
We look forward to your next order. Have a wonderful day.
Kind regards,
Marga
Customer Service
Your Decoration
Verified
My puzzle was 68×48.5cm, so ever so slightly bigger than the given frame size, but it squeezed in perfectly. Thank you!
Reply from yourdecoration.co.uk
Hi,
Thank you very much for your lovely review. We are delighted to read that you are satisfied.
We look forward to your next order. Have a wonderful day.
Kind regards,
Marga
Customer Service
Your Decoration
Verified
Really nice service. Punctual and lovely frame which works wonderful with the painting.
Reply from yourdecoration.co.uk
Hi,
Thank you very much for your lovely review. We are delighted to read that you are satisfied.
We look forward to your next order. Have a wonderful day.
Kind regards,
Marga
Customer Service
Your Decoration
Verified
Reply from yourdecoration.co.uk
Hi,
Thank you very much for your lovely review. We are delighted to read that you are satisfied.
We look forward to your next order. Have a wonderful day.
Kind regards,
Marga
Customer Service
Your Decoration
Verified
Customer service is absolutely outstanding. Sadly, the ordered frame was damaged during transit but a replacement was shipped the following day and is exactly what I was hoping for. Many thanks
Reply from yourdecoration.co.uk
Hi,
Thank you very much for your lovely review. We are delighted to read that you are satisfied.
We look forward to your next order. Have a wonderful day.
Kind regards,
Marga
Customer Service
Your Decoration
Verified
Fast delivery. Came in time for a Birthday present. Packaged well. Poster in excellent condition. Thank you.
Reply from yourdecoration.co.uk
Hi,
Thank you very much for your lovely review. We are delighted to read that you are satisfied.
We look forward to your next order. Have a wonderful day.
Kind regards,
Marga
Customer Service
Your Decoration
Verified
Reply from yourdecoration.co.uk
Hi,
Thank you very much for your lovely review. We are delighted to read that you are satisfied.
We look forward to your next order. Have a wonderful day.
Kind regards,
Marga
Customer Service
Your Decoration
Verified
Reply from yourdecoration.co.uk
Hi,
Thank you very much for your lovely review. We are delighted to read that you are satisfied.
We look forward to your next order. Have a wonderful day.
Kind regards,
Marga
Customer Service
Your Decoration
Verified
the frame arrived in terrible condition, the corners were broken and poorly secured for transport
Reply from yourdecoration.co.uk
Good afternoon,
Thank you very much for your review. Thank you for letting us know.
I see that you have not yet contacted our customer service regarding this. I would appreciate receiving an email with photos showing what the issue is, so that I can look into it further. You can send the email to customerservice@yourdecoration.co.uk, addressed to Marga.
I will see what I can do for you.
I look forward to hearing from you.
Have a nice day.
Kind regards,
Marga
Customer Service
Your Decoration
Verified
Reply from yourdecoration.co.uk
Hi,
Thank you very much for your lovely review. We are delighted to read that you are satisfied.
We look forward to your next order. Have a wonderful day.
Kind regards,
Marga
Customer Service
Your Decoration
Verified
Reply from yourdecoration.co.uk
Hi,
Thank you very much for your lovely review. We are delighted to read that you are satisfied.
If something went wrong with the photo frame, please contact me. customerservice@yourdecoration.co.uk
We look forward to your next order. Have a wonderful day.
Kind regards,
Marga
Customer Service
Your Decoration
