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Photospecialist.co.uk
Reviews:

803 reviews in the last 12 months1,593 total reviews  

4.31
Good

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Top positive review

21 Aug 2023
 Verified review
The order I made was despatched quickly and collected by the couriers you use and it arrived in the UK alright but everything has gone wrong from there. UPS the UK side of the delivery are totally useless. They have not delivered the package yet and it has been in their hands since 08/08/2023. They are blaming a Customs hold up in the release of my delivery. They have so far sent me 14 stupid messages telling me that the package will be delivered the next day but nothing happens. It appears that the UPS staff in the UK and their computer system are totally useless. Do not use UPS UK for anything. I have made 2 phone calls to them and the staff in the UPS office just keep telling me that the package needs Customs clearance for a £14 lens hood!

Top negative review

10 Aug 2023
 Verified review
Absolutely disgraceful customer service. Firstly our first order with the company does not show in our account, having been assured it would be fixed straight away, it still does not show. The items arrived and so far seem ok, so we made another purchase giving them the benefit of the doubt. BIG MISTAKE. Having identified our email address had been added incorrectly and not being able to update it via the website, we were told they would fix it straight away, we are now locked out of our account. The second order we made got stuck in customs, it was very clear from the UPS tracker this had happened, having contacted Photospecialist the first day it did not arrive we were told they would fix it straight away. The next day the same thing happened, it was clear the item was still stuck in customs. We contacted their support again and after around half an hour wasted time found out not only had the previous support agent not even bothered to contact UPS, they were refusing to speak to us and refusing to give UPS a telephone call. The person responsible was hiding behind one of the girls who was speaking to me (Who we thank for trying her best) they were literally refusing to speak to us and sending messages to and from via this poor girl who was landed in the middle of all this. Our emails regarding this subject were all ignored and we received no written response regarding the issue. We were told we would be called back in two hours with a solution, when that call happened we were told they still had not contacted UPS. We went back and forth for over an hour trying to get the person dealing with this speak to us, who continued to refuse, and trying to get them to agree to pick up the phone and contact UPS. We were continually told it was impossible for them to call UPS, a straight out lie. I informed them multiple times all they need to do is pick up the phone and call them, they continued to refuse to do that, and the person responsible continued to refuse to speak to me. Bearing in mind this is how they treat customers that have spent nearly 1000 GBP with them in the last 3 weeks. We contacted UPS ourselves, and within 5 minutes had found out the item was indeed stuck at customs, and that it should be arriving tomorrow. Instead of Photospecialist picking up the phone to try and resolve this, it took two days of being messed around before we finally got the answer ourselves. Photospecialist gained and lost a customer within the space of 3 weeks due to their pathetic customer service (Aside from the girl we spoke to). Do not buy with this company, their company, website and customer support is an absolute joke.
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Reviews for Photospecialist.co.uk

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18 Mar 2024
 Verified review
Very competitive pricing, fast delivery and a grear product.
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Answer by Photospecialist.co.uk
18 Mar 2024
Very much enjoy your purchases, thanks for taking the trouble to leave a review.
17 Mar 2024
 Verified review
Great fast delivery best price by a long way
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Answer by Photospecialist.co.uk
18 Mar 2024
Thank you so much for the lovely review, nice to read that the delivery time was fast, we are very happy with this too. I hope you enjoy your order.
30 Mar 2024
 Verified review
Great service and customer support
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Answer by Photospecialist.co.uk
1 Apr 2024
Super good to read, have fun with the order.
22 Mar 2024
 Verified review
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17 Mar 2024
 Verified review
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23 Feb 2024
 Verified review

No English paper manual available!!

Originally out of stock but I was kept informed and advised when the camera was back in stock. The down side was there were two manuals neither of which had an English translation. It also came with a two pin continental plug and no adapter. Having contacted yourselves an adapter was forwarded to me but was surprised that you could not supply an English paper manual. I find this difficult to understand as you are selling and dealing with English customers. Customer service were easy to contact and I received a plug adapter within a few days....but no English paper manual.
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Answer by Photospecialist.co.uk
23 Feb 2024
Hi Raymond, thank you for your honest review. I've just sent you an e-mail.
29 Feb 2024
 Verified review
Amazing prices and very quick delivery. Only criticism is of UPS delivery company. £500 piece of kit just left outside door! Should have a signature at least on expensive items.
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Answer by Photospecialist.co.uk
1 Mar 2024
Thank you for your time to share the feedback, we're currently working to improve this process. We appreciate the 5 stars!
1 Mar 2024
 Verified review
Photo specialist were great! I saw a discounted case on there website and was apprehensive at first after seeing some negative reviews online. I can’t speak for their experience but mine was great, the case was shipped straight away from the Netherlands and arrived a couple days later. Would buy again!
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Answer by Photospecialist.co.uk
4 Mar 2024
How nice to read that you wanted to give us a chance! Thankfully, this one turned out positively. Thank you for taking the trouble to share this1 I hope you enjoy your order.
22 Feb 2024
 Verified review

Very good, happy to purchase again

I live in the UK and have made two purchases from Photospeicialist to date. The sales were both handled very efficiently, with my goods being delivered in rapidly and satisfactorily. Also - both items were of good quality.
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11 Mar 2024
 Verified review

Amazing retailer that offers wide range of camera products at affordable prices

Amazing company that offers wide range of photographic equipment at affordable prices with an unmatched 5-year warranty I haven't seen with other retailers. They're my go-to retailer when I'm looking for cameras & lenses.
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23 Feb 2024
 Verified review

Very happy and will use again

I ordered from the website and then saw some really negative reviews so got very worried. However there was nothing to worry about at all, I got the items I wanted at a great price. Very happy and will use again
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Answer by Photospecialist.co.uk
23 Feb 2024
Glad to read that we've provided a good customer experience!
14 Mar 2024
 Verified review

Great price

I purchased a Sony camera which came with Sony batteries instead of 3rd party ones offered by other suppliers. The price was significantly lower than Amazon, Currys and Jessops
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Answer by Photospecialist.co.uk
15 Mar 2024
Thank you so much for the compliment! I am so happy to read that everything worked out great and we could provide you with better equipment. If you have any questions or need any advice, please don't hesitate to contact us for assistence.
23 Feb 2024
 Verified review
Fast service and competitive price. Probably arrived quicker from Holland than more expensive competitors who dispatched from within the UK. Highly recommended
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Answer by Photospecialist.co.uk
23 Feb 2024
Thank you for your honest, but positive review, enjoy your purchase!
21 Feb 2024
 Verified review
Unfortunately there was an issue with the delivery of the item but the resolution and the customer care support was excellent. Very good service….
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Answer by Photospecialist.co.uk
21 Feb 2024
Thank you so much. I am happy we could solve the issue for you.
6 Mar 2024
 Verified review
I've always had great service and products from Photospecialist.co.uk. Competitive pricing and speedy delivery with great after sales support.
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Answer by Photospecialist.co.uk
7 Mar 2024
Thank you so much for the review and your trust. I am happy to read you are a returning customer.
22 Feb 2024
 Verified review
I had to return an item. They were a little slow to react, but after a few emails I got the right advice and forms, then the refund was made.
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RB
Russell B.
Worcester
11 Mar 2024
 Verified review
Used several times now, found the delivery, prices and website fantastic. No problems with delivery from Netherlands to UK.
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Answer by Photospecialist.co.uk
11 Mar 2024
How nice to read that it went well all this time, thank you so much for your lovely review!
3 Mar 2024
 Verified review
Quick delivery and great price. Ordered a charger and battery for Sony. All works perfectly and had no problems.
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Answer by Photospecialist.co.uk
4 Mar 2024
How good to read, thank you so much for your review!
12 Mar 2024
 Verified review

Good company let down by the courier service

Excellent company as regards price and contact with staff BUT used a very poor courier company.
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Answer by Photospecialist.co.uk
13 Mar 2024
Thank you for your feedback. I am sorry to read that the courier didn't deliver as expected. Sadly we do not have other options at the moment.
28 Feb 2024
 Verified review
Camcorder arrived promptly. Has EU rather than UK mains cable but that was trivial to resolve.
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