Review summary
Customers frequently praised the competitive pricing and value for money offered by the service. Ordering online was generally reported as easy and straightforward, contributing to positive customer experiences. Product quality generally met or exceeded expectations, with most customers satisfied with their purchases. Many also found customer service to be helpful and polite, and several noted prompt responses in communication. However, experiences with delivery speed were mixed, with some customers encountering delays longer than expected. Communication was also inconsistent, as a notable minority cited poor updates or a lack of transparency. Some customers reported slow or unhelpful interactions with customer service. Additionally, multiple customers expressed concerns or confusion about orders shipping from outside the UK and the lack of clarity regarding delivery origin and times.
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How Trusted Shops prevents fake reviewsReviewsPhotospecialist.co.uk
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Verified
Excellent service
I have used photospecialist several times, always good prices and service.
(A slight technical issue caused a communication issue this week, but it was out of both mine and photospecialist's control, so can't blame them at all)
Piero saved the day today and sorted out my issue after a quick phone call
Recommended retailer (tick)
Verified
There are quite a few negative reviews for this company, however I am very pleased with the service and excellent prices I experienced recently when buying two photo printers from Photospecialist. The order was despatched well within the stated time scale of 2 to 4 days and arrived within a week with no customs delays. The tracking was accurate, so I could follow the parcel's journey up to the point it was delivered to me by Royal Mail. The printers are brand new and the prices I paid couldn't be matched by any other supplier. I will be more than happy to use this company for future photographic purchases.
Verified
A great purchase experience from Photospecialist
I wanted the Peak Design carbon fibre travel tripod; the best price was at Photospecialist based in Rotterdam and postage to the UK was included in the price. I ordered the tripod and got slots of delivery updates - I received it within 4 days !! A brilliant experience.
Verified
Would recommend
I used Photospecialist as they had the perfect looking gloves for female photographers to keep my hands warm. I had purchased specifically for a trip I was going on. I had an email acknowledging my order but never received the confirmation of dispatch email. I left it a few days and decided to phone Photospecialist. My call was answered straight away and I was given the tracking details and my gloves arrived in time for my trip. Could have been 5 stars if I had received the tracking details email as soon as they dispatched.
Verified
Import duty and fees included for delivery to the UK, nothing extra to pay
Order was easy and delivery to the UK for an item above the import duty threshold of £135 was a concern, but was all included in the price on the website and handled by the carrier which was a relief.
There was a delay of a couple of days with the parcel held in UK customs clearance, this was over a weekend. I imagine that the item would have been delivered within 4-5 days otherwise. Not within the control of Photospecialist.
The order progress stated delivery as "Spring" having ordered an item, in mid January, that appeared to be in stock at the time but checking post order was out of stock. It turns out that the item was in stock, I'd ordered the last one, and the carrier is called Spring... All an unfortunate use of the word as their company name as well as dates/circumstances...
Not my last order from Photospecialist; great range of products and good service.
Verified
I have purchased several times from Photospecialist over a few years and believe them to be reliable, offering products that are competitively priced and delivered reasonably quickly. Reliability is particularly important to me as I live in the UK so am some distance away.
Reply from Photospecialist.co.uk
Thank you very much for your continued trust and for taking the time to share your experience 😊 We’re really pleased to hear that you find us reliable and that you’re satisfied with our competitive pricing and delivery times, especially given the distance to the UK.
We truly appreciate your loyalty over the years and look forward to serving you again in the future!
Verified
Delivery address incorrect
Product received was fine and as expected. However the full address had been omitted and without my hard endeavours the package would have been returned to sender by parcel force. Reading other reviews I would have thought the company would have sorted this matter out by now. I have to say that emails received from them have been concerned and polite. But I would be too nervous to order from them again. I feel really sad about having to write this but there we are.
Reply from Photospecialist.co.uk
Thank you for your feedback. We are glad to hear that the product itself arrived as expected and in good condition, but ew are very sorry for the inconvenience caused by the incomplete address details and the concerns this created regarding the delivery. This is not the experience we want for our customers, and we understand your frustration. We appreciate your kind words about our communication, and we also take your concerns seriously. We will review this internally to help prevent similar issues in the future. Thank you again for sharing your experience with us.
Verified
Canon RF 18-150mm lens
Ordering was ok once my CC provider stopped blocking my transactions.
Good price compared with UK, lens arrived in a plain white cardboard box with nothing other than the shipping invoice (ex kit lens perhaps).
Apart from that the lens works perfectly, and I'm happy with my most recent Photospecialist experience.
Will definitely use PS again.
Verified
Item was advertised slightly cheaper than other sites, which is why I chose to order. It was stated that delivery was 48 hour tracked.
However, there was no mention that the delivery would be coming from abroad rather from a UK supplier.
Therefore, after I had been advised of it being dispatched, I started tracking progress, only to find that it originated in the Netherlands, and therefore was held up in delivery by customs both in Holland and in UK for some days.
So the 48 hours delivery only started once Royal mail had picked it up.
Reply from Photospecialist.co.uk
Thank you so much for your feedback and for choosing to order with us! We’re glad to hear you’re happy with your purchase. We completely understand the frustration with the delivery taking longer than expected due to customs, and we really appreciate your patience. We’ll take your feedback on board to make sure our delivery information is as clear as possible in the future. Thanks again for your support, and we hope your new item brings you lots of enjoyment!
Verified
Panasonic 4K Camcorder
My order was dealt with quickly. There was a slight delay due to the Easter holiday weekend, but the camera arrived within the 5 working day forecast. Delighted with my new camera.
Verified
Phone Suuport is better than help form
The Scanner was tracked and arrived when expected. I had a problem setting up Silverfast. I contacted Photospecialist support and got no response until I phoned them. Then I got help quickly, which solved my problem.
Reply from Photospecialist.co.uk
Thank you for your feedback! Great to hear the scanner arrived on time. Sorry to hear you had trouble with the SilverFast setup and that you didn’t get a response right away via support. We’re glad the issue was resolved quickly once you were able to get in touch by phone. We really appreciate your patience and your review!
Verified
Much better than feared.
Like others, I was a little worried about my order after reading some reviews. However, nothing could have been further from my experience.
I researched the microscope and found Photospecialists offered a very competitive price. Ordering online was straightforward and the instrument was delivered with a few days by Royal Mail in the UK. I was kept informed about the delivery and it went well.
The microscope meets my needs and I am pleased with the purchase.
Thank you to all involved.
Verified
Great communication, best price available and very fast delivery, would not hesitate to recommend and will definitely use this company again.
Many thanks
Verified
Great printer, poor communication
For the first few days after my purchase I felt quite anxious as I didn't know if I'd fallen for a scam. I didn't receive much info, and emails were widely ignored.
However, the printer did arrive in time (even though it got stuck at a big post office for a while) and without any issues. The only thing I wish was more obvious is that the cables are not for UK households, which should be declared if the website is a .co.uk domain.
Updated star rating based on the reply as I'm aware ratings like this can make or break a store. Wishing the business all the best.
Verified
The product is perfect. My only criticism is that I believed the item was stocked in the uk but in fact it had to come from the Netherlands. Having said that the price was right and it only took a week to arrive.
Verified
Order received promptly. Customer service excellent. They sent me a missing lead same day I notified them it was missing. Would recommend.
Reply from Photospecialist.co.uk
Thank you for your kind feedback! We’re glad to hear that your order was delivered promptly and that our customer service could quickly assist you by sending the missing lead the same day. We really appreciate your recommendation and are happy we could help!
Verified
Was unsure about buying in the EU.
Was unsure about buying in the EU rather than UK but now very happy with the service which took 6 days which was quicker than recent Post Office delivery, communication was very good and the price saved me pounds, I spent a lot on binoculars and paid by PayPal so I have that assurance but no worries all was as I would have expected so I assume this company has improved a lot if you believe some of the feedback, I will definitely use again.
Reply from Photospecialist.co.uk
Thank you very much for your detailed feedback! We’re delighted to hear that you are happy with the service, delivery time, and communication, and that you feel confident using our company again. It’s great to know that your experience with us met your expectations, and we look forward to serving you again in the future.
Verified
Moment cinebloom filter
Reasonable prices. Delivery could be quicker but there was Easter weekend in between to be honest though. Parcel was wrapped securely
Verified
Shoddy, but got there in the end
- Did not state that power supply was a EU plug when I at all stages indicated I was in the UK (and it is a .co.uk website)
- Did not directly state that postage would be from outside the UK
- Did not provide a tracking number until directly asked
- Item listing said delivery would take 2-3 days when in fact it wasn't even given to the postal service until two days after I ordered. Arrived after 7 days.
- Phone line wouldn't answer on two of the four options, so spent at least 30 mins waiting to get through
Positives - customer service operator was very apologetic, helpful and friendly.
Reply from Photospecialist.co.uk
Thank you for your detailed feedback. We’re glad to hear that our customer service was apologetic, helpful, and friendly. At the same time, we sincerely apologize for the issues you experienced regarding the power supply, postage origin, delayed tracking, and delivery times, as well as the difficulties reaching us by phone. We appreciate your feedback and will use it to improve our communication and processes in the future.
Verified
Genuine item and good price but shipping time a bit slow only shipped on the 5th day after order.
Great stuff tho.