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Most relevant positive review
27 Jan 2024
Verified review
Great choice and prices, legitimate business with real stores around EU, customer service responding to emails in timely manner
Delays and difficulties in handling my parcel were rather down to faulty e-commerce service they use, which doesn't give option to enter the UK address manually, forcing to choose nearest one from some outdated address book, then regardless of what chosen, address data sent to UPS goes completely upside down
Secondly, reaching out UPS to clear mentioned addressing error and release my parcel took forever of listening to automated customer service messages leading nowhere
I guess UPS is the only available courier choice since their inner logistics are seamlessly handling the post Brexit mess
I hope they'll fix it at some point, looking forward to buy for them again
The website and product selection was great. I wanted to purchase a large printer as a surprise Christmas present for my partner as she had wanted the printer for a few months but had held off buying one until the new year to see if they would be reduced in price at all.
Dispatch was quick from Photospecialist and I was notified who the carrier was and when it would be delivered. Awesome service so far.
This is where the great service ended though.
UPS were the chosen carrier through which I have had things delivered before and they've been great, this time though, not so much.
I was informed by UPS that I couldn't change the delivery day until the 1st attempt and someone would have to be in to sign for the package, fine. Or they would attempt to deliver to a neighbour, again fine.
If my neighbour wasn't home I was going to rearrange delivery for a day I would be home later that week.
During the morning of the delivery day I received an email to say the item had been delivered to my address, which was a surprise. And the surprise continued when I looked at the picture of the delivery and it was left on my doorstep for the world to see.
Not only had UPS left the very large printer on display for everyone to see, but Photospecialist hadn't bothered putting the item in another box and so you could see exactly what it was.
And this is where yet more fun continues. My partner finished work before me for the first time in a long while and of course she got home to be greeted by her Christmas surprise.
The most annoying thing about it all, is that we have a cupboard literally right next to the front door, in which there was more than enough room for UPS to have left it out of sight.
Awesome work UPS and Photospecialist, I won't be using your services again.
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Reviews for Photospecialist.co.uk
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10 days ago
Verified review
Spotting 'scope - bargain price!
I recently bought a high end spotting 'scope - a great price offered (cheaper than competition by some way), plus they gave an extra small discount! The process was all smooth and the item arrived after just a few days. The only negative I can say is that I was supposed to get an email with the parcel tracking number/delivery options but this never came. Overall, a great shop. Thank you.
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9 Oct 2024
Verified review
Items are sent from outside the UK
Since items are sent from outside the UK, delivery times and costs to the UK unfortunately mean it is not worth using them for smaller items like film. I paid over the odds and waited a week to receive film I could have had next day and for less from Amazon.
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Answer by Photospecialist.co.uk
9 Oct 2024
Thank you for your review. We are happy to sell you every item on our website, but it is indeed very wise to weigh up whether the cost and time of delivery is proportional to the price of the item you want to order.
16 Oct 2024
Verified review
Delivery company rubbish
UPS sent an email stating a date for delivery and never turned up.. Shoot I arranged had to be cancelled
I then had to travel to pick my own parcel up from a shop as they did not redeliver
Would not use again for their delivery service
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8 Oct 2024
Verified review
Competitive price and very responsive.
Prompt posting and responded quickly to my query. Competitive price. It took a little longer to arrive than I had originally been told but that was due to the carrier and I was notified of the slight delay.
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6 days ago
Verified review
item didn’t arrive after a week and when contacted their customer service ( which was professional) said it was out of stock and awaiting a delivery. item was delivered and appropriately packaged.
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12 days ago
Verified review
I would certainly use photospecialist again. Their internal communications wasn’t 100%. But their communications to me were good. Very good priced product which arrived well packaged.
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Answer by Photospecialist.co.uk
12 days ago
Thank you for your review! We're glad to read that you were satisfied with the communication and the well-packaged product. We apologize if our internal communication wasn't perfect, but it's great to know that everything worked out. We look forward to serving you again in the future!
6 days ago
Verified review
Competitive, swift delivery and product as described
Ordered a tripod which was at a great price, and it arrived with no issues a few days later. If you're hesitating, this is your sign not to worry!
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Answer by Photospecialist.co.uk
5 days ago
Thanks for the fantastic feedback! Great to read the tripod arrived smoothly and at a great price. Enjoy using it, and happy shooting! 📸😊
19 Oct 2024
Verified review
Excellent.
Ordered a Hoodman Loupe as it was competitively priced. Was delivered the following day and was well packaged.
What more can you ask for!
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18 Oct 2024
Verified review
Slow to dispatch, but delivery was quick.
I had to chase them to dispatch the item after 10 days, which was in stock. They were very efficient after that. I will use them again.
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11 Oct 2024
Verified review
Efficient and good communication. I've used 2/3 times and never had any issues with this company.
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Answer by Photospecialist.co.uk
11 Oct 2024
Thank you very much, Andrew. With your 5 stars, we are off to a great start to the weekend!
12 days ago
Verified review
No hassle shopping . I ordered my lense and it was sent in perfect condition. Happy .
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14 Oct 2024
Verified review
Good price brought as a birthday gift .. they were delighted .. smooth transaction.
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Answer by Photospecialist.co.uk
14 Oct 2024
Good to read back, thanks for this!
13 Oct 2024
Verified review
Always reliable.
Excellent lens, fair price, quick delivery. Good customer service. Recommended.
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10 Oct 2024
Verified review
good customer service
The items where the cheapest i could find and the service was good
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Answer by Photospecialist.co.uk
10 Oct 2024
Thanks for your great review! It’s awesome to read that you found the best prices with us and that you’re happy with the service. We appreciate your feedback!