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Review summary
Customers overwhelmingly praise the fast and often next-day delivery. Customer service is frequently described as helpful, responsive, and professional. Competitive and reasonable pricing is commonly highlighted as a strong advantage. Ordering is generally straightforward and easy. The quality and reliability of products received are praised, with customers expressing satisfaction with both performance and packaging. Communication is often described as clear, open, and helpful. Customers appreciate effective problem resolution and aftercare, with most issues handled quickly and satisfactorily. A few customers experience occasional delivery delays. Some mention minor website or communication issues, and there are rare negative experiences with customer service. Additionally, a few customers note lapses in updates during order issues.
This text was automatically created by an AI system from user reviews.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviews3dprima.co.uk
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(346)
Verified
Prints as expected. It was recommended by a friend who is very happy by the performance of his machine. It is performing well: a good addition tool to add to our grandson's modelling capabilities.
The quick start instructions would be improved by emphasising the need for a solid, stable and level surface for the machine prior to starting printing. The QR code on the print head assembly is also rather small and difficult to get into focus on the mobile - some fuller, written instructions about head cleaning and changing/ ejecting spools from the assembly would help.
Verified
Flexible Material
1st tie using this company directly, very easy website to use & very good delivery times. I have short listed them as one of my main material suppliers.
Also to note I had an issue with a material that I could not get anymore, explained what I'm after & they suggested 2 flex materials which I bought & now testing for this particular bike part.
Verified
Excellent value, excellent quality prints
I bought this for my son as he is working on his final uni project and waiting for the university's printers were causing him a lot a stress as it was becoming difficult to book them. He has used this printer multiple times now- he found it easy to set up and it produces excellent quality 3D prints. I thoroughly recommend this printer - it is excellent value giving excellent results.
Verified
Only had my 3D printer a few days but first impressions are it is an excellent product.
The packaging was first class, the box was damaged but the contents were in perfect condition.
The assembly instructions were very easy to follow and my first print was amazing..
Verified
Fast efficient service but with using DPD for next day delivery is a hit and miss with DPD 3 times I had ordered filament it has not turned up the next day despite following the tracker which delivered in the next close but did not deliver my package
Verified
From initial call with Sam to delivery, I just can't fault this company, product knowledge and willingness to help was exceptional, than s for all your help and speedy delivery!
Verified
Where to begin?!
I made my order at about 11:45pm on a Wednesday evening, order appeared to go through twice, called the next morning and everything was sorted out swiftly from the top quality customer service. My order was supposed to be a preorder but whilst on the call they informed me that my order would be shipped that day and arrived promptly on the Friday morning.
Verified
Printer arrived in a timely manner and good packaging, the correct lead was also provided. Printer works great and is my new obsession. I would have liked to get an email confirmation after placing the order, other than that excellent.
Verified
Found the website quite slow but that could be caused by a multitude of things. Otherwise managed to get the exact part i wanted and delivered very quickly.
Verified
Great customer service
Purchased a Eufymake E1 Laminator - brilliant machine
Fast delivery
Very small problem with order which Sam fixed very quickly - great customer service
Verified
Excellent service. Despite having an issue with my 3D printer (manufacturers fault), I couldn’t have asked for more help and support from the team to quickly help resolve the issue for me. Friendly, and helpful team!
Verified
Excellent fast delivery and great prices. I’ve brought a few printers from 3d prima and the service has always been brilliant.
Verified
Easy to navigate the website a very cheap prices and quick delivery and I haven’t had a problem with this printer from the time it come outthe box not like conventional FDM printers
Verified
Had an issue with 2 printers I purchased,refunded and purchased another printer I'm much happier with will come back for more👍
Verified
Great company to deal with, whoever I spoke was very knowledgeable and so helpful. Goods were delivered on time as stated and very competitively priced. Well done for all your support.
Verified
Great overall experience
Easy to contact, quick reply. Good price and in stock. Delivery next day as promised (on a Saturday) printer in perfect condition. Great overall experience.
Verified
I can not fault the performance of this company. Delivery of the first item I ordered arrived earlier than expected. Ordering is easy.
Verified
Good website, good prices and sticking to promised delivery. Cannot think of anything I didn't like. Would recommend whole-heartedly.
Tony Anslow
Verified
A++×
Contacted them about a specific printer came back really quickly.
Theredore bought said machine and was delivered next day.
Cannot say that is not great customer service
A+++
Verified
Outstanding Service
I recently purchased two Polymaker PolyDryer Docks and Boxes from 3DPrima.co.uk and couldn't be happier with my experience. The competitive pricing made it an easy choice, and I was pleasantly surprised by the next day delivery, which was both prompt and reliable. Their customer service was exceptional, providing swift responses and ensuring that everything went smoothly from start to finish. Highly recommended for anyone looking for quality products and outstanding service!
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They are not included in the overall rating. No verification measures have been taken.Contact
3dprima.co.uk
- +441530811004
- www.3dprima.co.uk
- info@3dprima.co.uk
- Coalville Leicestershire, GBR
About
3dprima.co.uk
At 3D Prima we put a great emphasis on customer service. Our goal is that you as a customer should feel secure and happy with your purchase. Therefore we spend a lot of resources on fast deliveries a...
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