3dprima.co.uk
Reviews:

1,689 total reviews   327 reviews in the last 12 months

Review summary

Customers consistently highlight the fast and reliable delivery, with many noting next-day or even same-day dispatch. The product quality receives high marks, with reviewers satisfied by the reliability and excellent printing results. Customer service is often described as prompt, helpful, knowledgeable, and easy to contact. Many appreciate the competitive pricing, occasional discounts, and overall value for money. The website is praised for its ease of use and smooth ordering process, while the secure packaging ensures products arrive undamaged. Additionally, customers value the good selection and stock availability. Some customers experienced communication issues or delays with customer service. A few reviewers also mention delays or miscommunication regarding product stock availability.

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Reviews3dprima.co.uk

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Community member 
1 Reviews
 Verified

Excellent value, excellent quality prints

I bought this for my son as he is working on his final uni project and waiting for the university's printers were causing him a lot a stress as it was becoming difficult to book them. He has used this printer multiple times now- he found it easy to set up and it produces excellent quality 3D prints. I thoroughly recommend this printer - it is excellent value giving excellent results.
Community member 
1 Reviews
 Verified
Where to begin?! I made my order at about 11:45pm on a Wednesday evening, order appeared to go through twice, called the next morning and everything was sorted out swiftly from the top quality customer service. My order was supposed to be a preorder but whilst on the call they informed me that my order would be shipped that day and arrived promptly on the Friday morning.
Community member 
2 Reviews
 Verified

Outstanding Service

I recently purchased two Polymaker PolyDryer Docks and Boxes from 3DPrima.co.uk and couldn't be happier with my experience. The competitive pricing made it an easy choice, and I was pleasantly surprised by the next day delivery, which was both prompt and reliable. Their customer service was exceptional, providing swift responses and ensuring that everything went smoothly from start to finish. Highly recommended for anyone looking for quality products and outstanding service!
Community member 
1 Reviews
 Verified

Great service!

Ordered items were quickly dispatched and delivered within their timeframe. Items were very well packaged and arrived in perfect condition, I will be using this company again in the future.
Community member 
1 Reviews
 Verified
I use 3dprima for all my 3d printing needs and have used them now for well over a year. Always great products and always a great after care service should there be any problems
Community member 
1 Reviews
 Verified

Really impressed

Good price, well packaged and like brand new. Done a few prints already pleased with the finish straight out of the box. Good communication and prompt delivery have had items from you before and would definitely recommend you to others.
Community member 
2 Reviews
 Verified
Excellent service from 3D Prima, printer delivered very quickly.Also what I find important is you can speak to some if you have a problem. I highly recommend this company.
Community member 
1 Reviews
 Verified
My 13yr old Grandson is absolutely over the moon bought as a Christmas present for him and we allowed him to have it early. It has gotten him off his devices and back doing things he loved pre covid which is making and building things. I was doubtful at first as I knew very little about 3d printers, but seeing the look on his face the excitement and how animated he is designing and making family little gifts even the dog has a new dog tag. Best buy by far.
Community member 
1 Reviews
 Verified
The biggest positive for me was there was no messing around I ordered based on the item being available at a certain time granted the item was delayed by two days because of customs but there were open and honest about it can't fault them
Community member 
1 Reviews
 Verified
It went together easily and worked perfectly. However l think the assembly instructions could do with a caution regarding how easy it is to break the location lugs when assembling the wiring plugs on the base of the machine.
Community member 
1 Reviews
 Verified
I missed the first day they (Fedx) attempted due to not receiving a confirmation email of my delivery date therefore I had to wait 3 more days for the printer
Community member 
1 Reviews
 Verified
Best printer I’ve bought after trying 2 others - highly recommend for anyone trying out new 3d printer straight out the box and plug in use
Community member 
2 Reviews
 Verified
I am delighted to share my excellent experience with 3D Prima.COM, who supplied me with two Polymaker Polydryers this week. From start to finish, their service was truly outstanding. My order was processed swiftly and, to my surprise, both items arrived the very next day — a testament to their efficient and reliable delivery service. Not only was the delivery prompt, but the price for the Polydryers was also very competitive, offering great value for such high-quality products. It’s refreshing to deal with a supplier who combines great service with good prices, all while ensuring speedy delivery. I highly recommend 3D Prima.COM to anyone in need of 3D printing supplies. Their professionalism and dedication to customer satisfaction are second to none. I look forward to shopping with them again in the future!
Community member 
1 Reviews
 Verified
Fast delivery amazing quality machine. If I had to give a little negative I ordered 8 spools on a second purchase, I paid full price but later realised in the offers I could have had them reduced because of how many I ordered. It would have been nice if someone had pointed this out.
Community member 
1 Reviews
 Verified

Brilliant Company

I had a query before ordering which was answered very quickly. Once I placed the order I was quickly contacted because I'd accidentally put my email address in the phone number box of the order page, and this was all resolved quickly enough as to not delay the shipment at all. Overall this experience made me feel very confident in 3D Prima if I ever need anything else from them
Community member 
2 Reviews
 Verified
Ultra fast next day delivery on a major item which was out of stock at the manufacturer. Additionally ordered a second item on a Friday and expected next working day delivery but arrived Saturday morning. Brilliant service.
Community member 
1 Reviews
 Verified

Usual good

I’ve ordered three times from 3d prima as it’s always has very competitive pricing and on two occasions excellent delivery service and customer support. I did have one negative experience were it said next day at time of placing the order. However later that day the stock did change to up to 7days. I waited 3 days and contacted them to be told my order was on hold as my payment hadn’t been successful! (This was on live chat and the funds had left my account at time of placing the order) when I questioned it I was told he couldn’t help me any further and I needed to email the company. I called them instead as I wanted an immediate response to be told the item was out of stock and was due in Friday and my order hopefully would go out the same day. This was no problem I can except stock issues. Monday the order still hadn’t been dispatched but a label had now been created I was told it didn’t go out due to the courier’s van being full. So 11 days after I ordered the printer arrived. Fingers crossed this was just a glitch as previous and since orders have been next day.
Community member 
2 Reviews
 Verified
The quality of service James gives. He has time to answer questions and email back quickly. The reason I have purchased my new Snapmaker U1 from 3D Prima. This is the reason because of the quality of service James Bell gives.
Community member 
3 Reviews
 Verified
Been a long time since my purchasing machine from them, but this was an offer to good to miss, the filament petg hf is brilliant just make sure you dry for 8 hours. Perfect prints from a enclosed container.
Community member 
1 Reviews
 Verified
Excellent website, problem free purchases inclusive of delivery ,a superb one stop shop for all my printing needs

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