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Review summary
Customers overwhelmingly praise the fast and prompt delivery of their orders, often receiving items next day or earlier than expected. Many highlight exceptional, helpful, and friendly customer service, with staff going above and beyond to assist and resolve issues. Customers are satisfied with the quality of products received, often describing them as excellent, reliable, and meeting or exceeding expectations. Pricing is frequently mentioned as reasonable, competitive, or great, offering good value for purchases. Many appreciate that items arrive well packaged and in perfect condition, ensuring safe delivery. When issues arise, customers report effective, honest, and often rapid problem resolution by support staff, which builds trust. The majority also find the website easy to use and navigate.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviews3dprima.co.uk
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Verified
Great customer support.
I had a minor fault on my recently acquired X2D.The response mI had from the Tech dept was prompt, thorough and thoughtful. ln fact my dealings with Prima from my initial order through delivery to the tech problem above have been very positive.
I would thoroughly recommend my X2D purchase and 3D Prima as a great experience
Verified
An honest and reputable company. I raised several queries about what i thought were issues with my order, and they patiently explained everything, showing that the mistake was MINE.
Thank you for your honesty and patience. This level of customer service is rare to find in the UK.
I would happily recommend this company
Verified
Highly recommended
I reached out to 3d prima before making my purchase asking for some advice. As a first time buyer of a 3d scanner they could have sold me things I didn’t need but they didn’t. They were professional. Answered all my questions and the made the process of buying effortless. Placed my order abs it was with me the very next day. Would definitely recommend.
Verified
Prints as expected. It was recommended by a friend who is very happy by the performance of his machine. It is performing well: a good addition tool to add to our grandson's modelling capabilities.
The quick start instructions would be improved by emphasising the need for a solid, stable and level surface for the machine prior to starting printing. The QR code on the print head assembly is also rather small and difficult to get into focus on the mobile - some fuller, written instructions about head cleaning and changing/ ejecting spools from the assembly would help.
Verified
The best service. The best support. Patient education from zero 3D knowledge to full system to meet my needs. Everyone I have spoken to and emailed. Fast response. Perfect answers to solve my questions. Basically perfect company to deal with. 👍👍👍👍👍👍😍
Verified
I found this company on internet search for Bambu 3d printer parts as Bambu had no stock, the P2S heater bed arrived very quickly and was a genuine part at a very reasonable price. The next time I Need parts 3D Prima will be me first port of call. Great company to buy from many thanks
Verified
Flexible Material
1st tie using this company directly, very easy website to use & very good delivery times. I have short listed them as one of my main material suppliers.
Also to note I had an issue with a material that I could not get anymore, explained what I'm after & they suggested 2 flex materials which I bought & now testing for this particular bike part.
Verified
Excellent value, excellent quality prints
I bought this for my son as he is working on his final uni project and waiting for the university's printers were causing him a lot a stress as it was becoming difficult to book them. He has used this printer multiple times now- he found it easy to set up and it produces excellent quality 3D prints. I thoroughly recommend this printer - it is excellent value giving excellent results.
Verified
Only had my 3D printer a few days but first impressions are it is an excellent product.
The packaging was first class, the box was damaged but the contents were in perfect condition.
The assembly instructions were very easy to follow and my first print was amazing..
Verified
I use Prima for all of my 3D printer needs as they are fast and reliable and helpful when asking questions about their products. I recommend Prima 100%.
Verified
I bought my first printer at a decent price from this company. When it came time to upgrade, 3D Prima was the obvious choice. Shipping was quick.
Verified
Snapmaker u1
Ordered snapmaker u1 on Friday and was delivered on Saturday, good communication and outstanding service.
I will definitely use this company again.
Verified
Please Send all items on same delivery. I paid nearly £200 for printer and filaments, filaments arrived first with printer coming on a later delivery which made me panic thinking I was t getting the printer
Verified
Order of snapmaker U1
From start to finish, ordering was very easy and had no problems at all. Delivery was quick and and there were no faults at all. Excellent service and I'd use them again for certain.
Verified
Fast efficient service but with using DPD for next day delivery is a hit and miss with DPD 3 times I had ordered filament it has not turned up the next day despite following the tracker which delivered in the next close but did not deliver my package
Verified
Fantastic Service as always thinking about getting another u1 and possibly some other bits so I’ll be back to see you guys absolutely outstanding
Verified
From initial call with Sam to delivery, I just can't fault this company, product knowledge and willingness to help was exceptional, than s for all your help and speedy delivery!
Verified
Great service and price. Everything arrived promptly and without fault. 5 star service
Verified
Reasonable price, delivered by DPD (BIG BONUS! #wevcan't stand Evri). Packing good.
Verified
Where to begin?!
I made my order at about 11:45pm on a Wednesday evening, order appeared to go through twice, called the next morning and everything was sorted out swiftly from the top quality customer service. My order was supposed to be a preorder but whilst on the call they informed me that my order would be shipped that day and arrived promptly on the Friday morning.
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- +441530811004
- www.3dprima.co.uk
- info@3dprima.co.uk
- Coalville Leicestershire, GBR
About
At 3D Prima we put a great emphasis on customer service. Our goal is that you as a customer should feel secure and happy with your purchase. Therefore we spend a lot of resources on fast deliveries a...
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