Trustmark
Certified since: May 26, 2026Valid
Verified identity
Encrypted data transfer
Clear ordering process
Trusted Shops Buyer Protection
This company offers Trusted Shops’ buyer protection up to £2,500. Find out
Review summary
Customers consistently praise the fast, prompt, and reliable delivery of their orders. Many reviews highlight the helpful, friendly, and knowledgeable staff who assist with queries and provide excellent support. Customers are highly satisfied with the quality, condition, and accuracy of the products received. Competitive, reasonable pricing is frequently mentioned as a positive aspect of the service. Customers appreciate clear, timely, and proactive communication regarding orders, stock, and delivery updates. The website is described as easy to navigate, making online ordering straightforward and convenient. Products arrive well packaged, safe from damage, and occasionally include small treats.
This text was automatically created by an AI system from user reviews.
Was this summary helpful?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsCastle Cameras
(1)
(1)
(3)
(16)
(434)
Verified
Nice to buy from a high street shop with knowledgeable staff.
I wanted a small, adjustable tripod for mounting a laser level. The Slik GX Mini Tripod with Three-Way Head (FJ28727) did not disappoint. The product is well-made and includes thoughtful design details that reduce the frustration of accurate setup.
I looked online and found that Castle Cameras (Salisbury) had several options available. The staff in the shop were exceptionally knowledgeable and helpful. It was so nice to go into a high street shop that was well stocked with interesting 'things' and to talk to staff who were obviously fully engaged with the product ranges and helping the customer make the right choice.
Verified
Online order for aThinkTank camera bag
I placed an order for aThinkTank camera bag with Castle Cameras. The entire process from browsing their website, submitting the order and receiving my camera bag a few days later was seamless and hassle free. Excellent communication kept me informed of the progress of my order and I was updated when my package was dispatched and when I should expect it. A further update on the day advised of the 1 hour delivery slot with DPD. Overall I’m extremely happy with the service I received from Castle Cameras and would recommend them enthusiastically.
Verified
Nikon P7 Purchase
I did my research and decided to buy a pair of Nikon P7 8x42 binoculars. For some reason these are currently very hard to find new. Came across Castle cameras, their site had them on offer and in stock. A quick call and I secured the last pair. Next day delivery was exactly that and they were well packed. Great service, got a call back when I enquired on chat initially.
Verified
Genuine business with helpful and diligent staff
I ordered a part on a Friday night but realized that I'd ordered the wrong part. I called them first thing on Saturday morning and they'd already got my order ready for dispatch. However once I explained they went straight away to intercept it and then cancel the order and refunded. Genuine business with very diligent staff.
Verified
The binoculars were well packed and arrived quickly - they were used as described, but in excellent condition - I had to phone Castle Cameras up to resolve a small problem, they were very polite and helpful. Very pleased with my purchase - plus they have 6 months warranty!
Verified
Great service & advise
I emailed Castle Cameras in Bournemouth about purchasing a pair of binoculars, I received a very quick response & was asked to come in & try.
After some very good advise about binoculars & cameras, I purchased the binoculars & ordered a new camera. A very good experience all round & would definitely buy again from them & recommend
Verified
Outstanding service!
I bought a used lens. Excellent from point of order to delivery. Communication was perfect and the lens was exactly as described - in fact it looked brand new, supplied in original box with bag and even instructions. This was my first purchase from Castle Cameras and it won't be my last.
Verified
quality first class customer service
I had a query about an item and their fast response helped my rest assured that I wouldn’t miss out. I placed the order and it was shipped out promptly, earlier than I expected. I fully recommend Castle Cameras to anyone looking for, not only excellent gear, but quality first class service.
Verified
Item (a 1960 Rolleiflex) was exactly as describe…
The camera (a1960 Rolleiflex 3.5F) was exactly as described and in excellent condition. It was packed perfectly and delivered very quickly. CC were also very quick to answer my direct questions regarding the camera. First class service and will use again.
Verified
Batteries
Love to shop local and Castle Camera are always fantastic to deal with. I just needed to renew some aging batteries for my trusty Canon and pleased to be able to get them without using a big multinational company to supply them for me. Thanks Team!
Verified
Ordered Sigma lens without difficulty and delivery was even quicker than expected.
Needed to telephone because email with invoice didn't arrive. Gentleman I spoke with was most helpful - we located the paper copy sealed on the outside of the package!!! He did say there had been email problems so I hope they're resolved.
All in all, outstanding service.
Graeme Clarke
Verified
There is NO substitute for face-to-face human expertise, especially when wrapped in 'good character'. The transaction - buying the camera gear - is professional, but the customer's experience is personable - and that is the difference that makes a difference and why I keep going back.
Verified
New Sirui tripod
Castle cameras popped up on an AI search for new tripod to match my heavy camera equipment , good price with DPD delivery means very good tracks Ng so you know just when it arrives , team very helping and quick when replying to a query I had. Would recommend
Verified
The staff are well informed and genuinely excited about photography and cameras. There’s a wide range of accessories and lots to look at, there prices are very fair. I would highly recommend recommending coming in to the store and buying local rather than buying products online with wonky warranties 👍
Verified
Fast delivery of lens
I ordered a lens, teleconverter and protection filter on Wednesday evening and, despite just opting for the standard delivery option, they were all delivered by Friday lunchtime. They were well packed so no worries about anything getting damaged in transit.
Verified
A PROPER Camera shop who really know their stuff
Thanks to some fantastic guidance and advice over the telephone I was able to get some amazing pictures of the recent eclipse. I didn't even need to visit the store and they sent my purchase via next day delivery for a very reasonable fee.
Verified
Excellent company to deal with
This was my fourth purchase from Castle Cameras and I have been happy with all of them. They are incredibly helpful both in store and on the phone. The website is easy to navigate and purchasing is straightforward. Excellent company to deal with.
Verified
Good delivery and price after a few issues with payment
After a few issues with payment on their website, everything went smoothly.
Not clear before hand that Amex wasn't accepted.
Item delivered very well packaged and was delivered next day.
Verified
A great store to purchase from. Very competetively priced and super efficient with delivery. I would not hesitate to recommend to any one looking to purchase photographic gear.
Verified
Ordered a Hoya Fusion Antistatic Next Protector filter for my new lens. I was happy with the packaging and the parcel arrived in just two days.
Would buy again from Castle Cameras
To Verify Authenticity
Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Contact
- +441202526606
- www.castlecameras.co.uk
- racheal@castlecameras.co.uk
- Bournemouth, GBR
About
New and secondhand camera equipment, including DSLRs, Mirrorless, lenses, bags and tripods. Buy Canon, Nikon, Sony, Fujifilm, Panasonic and accessories at Castle Cameras.
