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Review summary
Customers consistently praise the prompt and reliable delivery, often receiving orders faster than expected. The competitive and reasonable pricing is frequently highlighted as a major benefit, with many customers finding great deals. The ordering process is described as easy and straightforward, with clear navigation and a quick checkout experience. Product quality, including that of second-hand items, is noted as excellent and often exceeds expectations. Packaging is often secure and careful, ensuring items arrive in perfect condition. Customers also commend the staff for being helpful, knowledgeable, and friendly, both in-store and through various communication channels. Service experience, including communication and aftercare, is repeatedly described as excellent, responsive, and reliable. Additionally, many customers appreciate the knowledgeable advice and recommendations provided by staff, which aids in making informed purchasing decisions.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsCastle Cameras
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Verified
Great service & advise
I emailed Castle Cameras in Bournemouth about purchasing a pair of binoculars, I received a very quick response & was asked to come in & try.
After some very good advise about binoculars & cameras, I purchased the binoculars & ordered a new camera. A very good experience all round & would definitely buy again from them & recommend
Verified
Ordered Sigma lens without difficulty and delivery was even quicker than expected.
Needed to telephone because email with invoice didn't arrive. Gentleman I spoke with was most helpful - we located the paper copy sealed on the outside of the package!!! He did say there had been email problems so I hope they're resolved.
All in all, outstanding service.
Graeme Clarke
Verified
There is NO substitute for face-to-face human expertise, especially when wrapped in 'good character'. The transaction - buying the camera gear - is professional, but the customer's experience is personable - and that is the difference that makes a difference and why I keep going back.
Verified
New Sirui tripod
Castle cameras popped up on an AI search for new tripod to match my heavy camera equipment , good price with DPD delivery means very good tracks Ng so you know just when it arrives , team very helping and quick when replying to a query I had. Would recommend
Verified
The staff are well informed and genuinely excited about photography and cameras. There’s a wide range of accessories and lots to look at, there prices are very fair. I would highly recommend recommending coming in to the store and buying local rather than buying products online with wonky warranties 👍
Verified
Fast delivery of lens
I ordered a lens, teleconverter and protection filter on Wednesday evening and, despite just opting for the standard delivery option, they were all delivered by Friday lunchtime. They were well packed so no worries about anything getting damaged in transit.
Verified
Excellent company to deal with
This was my fourth purchase from Castle Cameras and I have been happy with all of them. They are incredibly helpful both in store and on the phone. The website is easy to navigate and purchasing is straightforward. Excellent company to deal with.
Verified
Good company to buy from
Their customer service was brilliant. There was a glitch with the payment system and I ended up with 2 orders. Inside 30 mins I had a phone call and it was all sorted. The camera bag was exactly as advertised and fits my Sony a6400 beautifully.
Verified
'Real Human Beings ...who know what they're selling'
Picking up the phone and speaking to actual human beings who where also extremely friendly, helpful and knowledgable about what they were selling is almost a thing of the past! Well done Castle Cameras, great stuff, I will now always contact them first.
Verified
Great service !
Phoned up for advice on the saturday and received great advice from the salesman i spoke to . I ordered the binoculars online that day and they were delivered on the following tuesday before midday EXCELLENT service and i will certainly be using Castle Cameras again . And im well pleased with the Zeiss binoculars .
Many thanks .
Verified
Good Service
I’d ordered a Slik tripod post. Castle Cameras responded promptly, advising that there was currently no stock, that these were on back order from the suppliers but with no delivery date and offered a refund. I appreciated the honesty and thinking of the customer. I’ll definitely return to Castle Cameras
Verified
Excellent customer service. I ordered a pair of binocilars just after 10.30 am and they were delivered the very next morning. The binoculars are a gift so I cannot give a fair review of those but they look nice and I hope they will be apprciated and enjoyed for years to come. Thank you.
Verified
Filter advice
I recently contacted Castle Cameras about some filter advice for use with kit lenses. A prompt & helpful reply which enabled me to choose the correct filters. Highly recommended for photographic advice & equipment.
Verified
Received the item from Castle Cameras last week ( Hahnel procure 3 )
it is perfect, charges all different makes of battery’s I have perfectly in quick time showing the percentage of charge for each side as it charges. Would definitely recommend charger and shop.
Alfie.
Verified
Easy workaround
I liked that I got a call when my item was out of stock.They offered me a work around and swiftly sent the package.Im impressed because it was a cheap filter thread and they went to the effort to make sure I could keep working with my current filters.
Verified
Great experience buying a used camera. A fair price, the item was exactly as described and in excellent condition. They even responded to a request for Saturday delivery and didn't charge extra for it. All very good.
Verified
Prompt delivery, website easy to navigate, sweeties in the parcel! 😋
Haven’t tried the product yet as it’s for a birthday present next week, but it was well packaged and unharmed in transit!
Verified
Vortex Binoculars
I didn’t get any advice, so I can’t comment on that, but the order was despatched really quickly, and was well packaged to prevent damage. So far the binoculars are great.
Verified
My Panasonic lens arrived two days after ordering it, despite other retailers saying problems supplying it. I couldn't be happier with the service I got from Castle Cameras - Excellent
Verified
Bought a Camera back in January. Needed help with a SD card in July and they were great help. Fantastic service and aftercare. Highly recommend Rob @ Castle Cameras
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They are not included in the overall rating. No verification measures have been taken.Contact
Castle Cameras
- +441202526606
- www.castlecameras.co.uk
- racheal@castlecameras.co.uk
- Bournemouth, GBR
About
Castle Cameras
New and secondhand camera equipment, including DSLRs, Mirrorless, lenses, bags and tripods. Buy Canon, Nikon, Sony, Fujifilm, Panasonic and accessories at Castle Cameras.
