Review summary
Customers consistently praise the fast and reliable delivery, with many reporting next-day or even same-day dispatch. Competitive and fair pricing is frequently highlighted as a key reason for choosing the service, and many note the excellent value for money. The customer service is widely celebrated for being helpful, professional, and responsive. Product quality, especially for used or second-hand items, is generally described as excellent and as advertised. Many reviewers also appreciate the knowledgeable, friendly, and helpful staff, as well as the easy-to-navigate website and clear product information. Secure and careful packaging is mentioned by most customers as a positive aspect. There are occasional reports of delivery delays and minor issues with incomplete orders. Some customers have experienced rare packaging or fit issues, including a few cases of inadequate packaging or damaged boxes. There are also isolated mentions of issues with online communication.
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How Trusted Shops prevents fake reviewsReviewsCastle Cameras
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Verified
Ordered Sigma lens without difficulty and delivery was even quicker than expected.
Needed to telephone because email with invoice didn't arrive. Gentleman I spoke with was most helpful - we located the paper copy sealed on the outside of the package!!! He did say there had been email problems so I hope they're resolved.
All in all, outstanding service.
Graeme Clarke
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Great service !
Phoned up for advice on the saturday and received great advice from the salesman i spoke to . I ordered the binoculars online that day and they were delivered on the following tuesday before midday EXCELLENT service and i will certainly be using Castle Cameras again . And im well pleased with the Zeiss binoculars .
Many thanks .
Verified
Good Service
I’d ordered a Slik tripod post. Castle Cameras responded promptly, advising that there was currently no stock, that these were on back order from the suppliers but with no delivery date and offered a refund. I appreciated the honesty and thinking of the customer. I’ll definitely return to Castle Cameras
Verified
Excellent customer service. I ordered a pair of binocilars just after 10.30 am and they were delivered the very next morning. The binoculars are a gift so I cannot give a fair review of those but they look nice and I hope they will be apprciated and enjoyed for years to come. Thank you.
Verified
Received the item from Castle Cameras last week ( Hahnel procure 3 )
it is perfect, charges all different makes of battery’s I have perfectly in quick time showing the percentage of charge for each side as it charges. Would definitely recommend charger and shop.
Alfie.
Verified
I've used Castle Cameras many times over the years. They always stock the best gear and at competitive prices. Reliable and fast delivery. On this occasion I purchased a Leofoto AZ235C tripod, which comes highly recommended.
Verified
Fabulous Service all round ... great to speak to someone on the phone with superb professional product knowledge ... found my perfect bins and super speedy delivery. One very happy customer ! Thank you :)
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Castle Cameras service.
Great service from Castle Cameras as per normal, product easy to find, order and arrange free delivery (over certain £ amount) Pricing very competitive for genuine Nikon products.
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Competitive prices and friendly, knowledgeable staff
It's much better to buy optical kit, especially expensive optical kit, at a shop where it can be seen and handled. I'm really lucky that Castle Cameras is fairly local to me as they have a good range, are price competitive and the staff are knowledgeable and friendly, never pressurising me into making a purchase. I would recommend them to anyone.
Verified
Excellent service & OM System 100-400ii lens is in superb condition & excellent value. OM System 1.4x teleconverter also excellent & has worked very well with the lens on two short outings.
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Excellent quality battery grip for my 5D mk IV
Excellent value pre-used battery grip for my 5d IV. Delivery wasn't quickest but I expected that and wasn't in a rush. Condition of the grip exceeded my expectations. I'll be back!
Verified
Excellent
Quick to reply on email. Postage was quick and well packaged. Pleased with the product which was as described. Castle are highly recommended.
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Tripod arrived quickly and at a reasonable price. Also delivery charge was very competitive compared with other suppliers. Very pleased with my purchase
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Good quality cameras
I have recently purchased a camera online and the condition of the camera (though second-hand) is excellent. They are responsive and patient with questions as well.
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Good value , fast delivery . Recommended
Bought binoculars after reviews and found this shop had them at good price including very quick delivery
Very pleased
Verified
Excellent service concerning purchase of Nikon MH-34 Battery Charger. Castle Cameras were the cheapest supplier of genuine UK/EU sourced item at the time of purchase, thankyou
Verified
Great service
A pleasure to deal with Castle Cameras, quick delivery and even received a discount I wasn’t aware of and great communication from the start. Highly recommended.
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Bought online, camera was well packaged, seamless transaction.
The camera was well packaged, came with all accessories as described and shown on the website. I'm thrilled with it.
Verified
Knew their stuff. Gave me the time to explore options and answer questions. Helped to how to get best deal. Helpful advice on old gear.
Verified
Very prompt service, competitive price. Perhaps notice that the goods had been dispatched but it was well within the time suggested so only a small point.