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Review summary
Customers overwhelmingly praise the fast and prompt delivery of their orders, with many orders arriving earlier than expected. The support team is consistently described as helpful, friendly, knowledgeable, and quick to resolve issues or provide advice. Customers are pleased with the quality and condition of both new and used products, often noting that items are as described or better. Many reviews highlight careful and protective packaging, ensuring items arrive safely and sometimes including thoughtful extras. Fair, competitive, or best-in-class pricing is frequently mentioned as a strong point of the service. Customers also appreciate the knowledgeable staff and the expert advice provided both in-store and remotely, which aids in making informed purchases. Most customers find the website easy to navigate and the online purchasing process straightforward. A few customers note minor technical issues with the website.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsCastle Cameras
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Verified
Lovely camera, exactly as described, maybe better in person! I want to advise that your shipping vs payment policy will send away a lot of customers! Sometimes people want their product shipped to a more convenient address rather than not being home when they arrive! Something to consider… I tried like 5 times until I actually realised what was wrong..
Reply from Castle Cameras
Thank you for your lovely feedback! We're delighted you're happy with your camera. We're sorry you had difficulties with the delivery address. Sending to an address different from the cardholder's is not normally an issue and we can't explain why it wouldn't work on this occasion. Please don't hesitate to give us a call in future if you encounter any issues – we're always happy to help and guide you through if we can. Thank you for bringing this to our attention!
Debra & the Castle Cameras Team
Verified
Nice to buy from a high street shop with knowledgeable staff.
I wanted a small, adjustable tripod for mounting a laser level. The Slik GX Mini Tripod with Three-Way Head (FJ28727) did not disappoint. The product is well-made and includes thoughtful design details that reduce the frustration of accurate setup.
I looked online and found that Castle Cameras (Salisbury) had several options available. The staff in the shop were exceptionally knowledgeable and helpful. It was so nice to go into a high street shop that was well stocked with interesting 'things' and to talk to staff who were obviously fully engaged with the product ranges and helping the customer make the right choice.
Reply from Castle Cameras
Thank you so much for your review! 😊 We’re delighted you found the right tripod and that our team in Salisbury could help. It’s lovely to hear you enjoyed your visit and found their advice useful. Debra & the Castle Cameras Team
Verified
Online order for aThinkTank camera bag
I placed an order for aThinkTank camera bag with Castle Cameras. The entire process from browsing their website, submitting the order and receiving my camera bag a few days later was seamless and hassle free. Excellent communication kept me informed of the progress of my order and I was updated when my package was dispatched and when I should expect it. A further update on the day advised of the 1 hour delivery slot with DPD. Overall I’m extremely happy with the service I received from Castle Cameras and would recommend them enthusiastically.
Reply from Castle Cameras
Thank you so much for your fantastic review! 😊 We’re delighted everything went smoothly and that you were happy with our communication and delivery service. We really appreciate your recommendation and hope you enjoy your ThinkTank bag!
Debra & the Castle Cameras Team
Verified
Shop items location
Your web site would be better if you could add which shop has which products in stock. Salisbury is my local shop, which is small and cannot possibly carry all the stock on website. If i want to see something i usually got to give a weeks notice for them to get it sent from Bournemouth. Having shop stock would make a spontaneous visit more productive for both of us.
Reply from Castle Cameras
Thank you for your continued support and for taking the time to share your feedback. I really appreciate your suggestion and will be sure to pass it on to our web team for consideration.
Debra
Verified
Nikon P7 Purchase
I did my research and decided to buy a pair of Nikon P7 8x42 binoculars. For some reason these are currently very hard to find new. Came across Castle cameras, their site had them on offer and in stock. A quick call and I secured the last pair. Next day delivery was exactly that and they were well packed. Great service, got a call back when I enquired on chat initially.
Verified
Genuine business with helpful and diligent staff
I ordered a part on a Friday night but realized that I'd ordered the wrong part. I called them first thing on Saturday morning and they'd already got my order ready for dispatch. However once I explained they went straight away to intercept it and then cancel the order and refunded. Genuine business with very diligent staff.
Reply from Castle Cameras
Thank you for your review, it is much appreciated. Although we didn't complete an order this time, I hope we will in the future.
Debra & the Castle Cameras Team
Verified
2nd hand lens in greta condition
The 2nd hand Sony telephoto lens I ordered came quickly, well packaged and is in good working order. Looks to be in very good condition. When I asked a question via the website on a Saturday, I received a same day call back, so greta service. Would definitely be happy to use them again.
Reply from Castle Cameras
Thank you so much for your lovely review! 😊 We’re delighted you’re happy with the lens and our service. It’s great to hear we could help, and we look forward to serving you again!
Debra & the Castle Cameras Team
Verified
Phoned regarding parts and query was dealt with quickly by a lovely helpful new lady
Dispatched quickly and the little gift of Haribo sweets was a lovely gesture which was really appreciated and made me smile massively
Thank you very much we shop here again
Reply from Castle Cameras
Thank you for your lovely review, I'll be sure to pass your comments on to Bella, she will be pleased :)
Debra & the Castle Cameras Team
Verified
The binoculars were well packed and arrived quickly - they were used as described, but in excellent condition - I had to phone Castle Cameras up to resolve a small problem, they were very polite and helpful. Very pleased with my purchase - plus they have 6 months warranty!
Reply from Castle Cameras
Thank you for your lovely review! 😊 We’re delighted you’re pleased with the binoculars and our service. It was a pleasure to help, and we hope you enjoy your purchase!
Debra & the Castle Cameras Team
Verified
Great service & advise
I emailed Castle Cameras in Bournemouth about purchasing a pair of binoculars, I received a very quick response & was asked to come in & try.
After some very good advise about binoculars & cameras, I purchased the binoculars & ordered a new camera. A very good experience all round & would definitely buy again from them & recommend
Verified
Excellent customer service
In the end I didn't purchase from this company (due to no fault on their part). However, my experience with their customer service team was excellent, and I wouldn't hesitate to purchase from them in the future.
Reply from Castle Cameras
Thank you so much for your lovely review! It was a pleasure to help, and we’re so pleased that you had a positive experience with our customer service team. We really appreciate you taking the time to leave us such kind feedback.
Debra & the Castle Cameras Team
Verified
quality first class customer service
I had a query about an item and their fast response helped my rest assured that I wouldn’t miss out. I placed the order and it was shipped out promptly, earlier than I expected. I fully recommend Castle Cameras to anyone looking for, not only excellent gear, but quality first class service.
Verified
Outstanding service!
I bought a used lens. Excellent from point of order to delivery. Communication was perfect and the lens was exactly as described - in fact it looked brand new, supplied in original box with bag and even instructions. This was my first purchase from Castle Cameras and it won't be my last.
Verified
After one or two queries……….
Had one or two queries that were answered quickly and helpfully. Very happy with sensible pricing and delivery was speedy, cost free and safely packaged and delivered. Thank you Castle Cameras for a very acceptable experience.
Reply from Castle Cameras
Thank you for your lovely review. We're pleased your queries were answered quickly and you're happy with the rest of our service.
Debra and the Castle Cameras Team
Verified
Friendly & personal service. I ordered on line, goods and delivery perfect and it felt like I was being served in person rather than by post! If I could give more than 5 stars I would! Thank you Castle Cameras!
Reply from Castle Cameras
Thank you for your lovely review. We look forward to helping you again in the future.
Debra & the Castle Cameras Team
Verified
Item (a 1960 Rolleiflex) was exactly as describe…
The camera (a1960 Rolleiflex 3.5F) was exactly as described and in excellent condition. It was packed perfectly and delivered very quickly. CC were also very quick to answer my direct questions regarding the camera. First class service and will use again.
Verified
Batteries
Love to shop local and Castle Camera are always fantastic to deal with. I just needed to renew some aging batteries for my trusty Canon and pleased to be able to get them without using a big multinational company to supply them for me. Thanks Team!
Reply from Castle Cameras
Always a pleasure! Thank you for your review.
Debra & the Castle Cameras Team
Verified
Ordered Sigma lens without difficulty and delivery was even quicker than expected.
Needed to telephone because email with invoice didn't arrive. Gentleman I spoke with was most helpful - we located the paper copy sealed on the outside of the package!!! He did say there had been email problems so I hope they're resolved.
All in all, outstanding service.
Graeme Clarke
Verified
There is NO substitute for face-to-face human expertise, especially when wrapped in 'good character'. The transaction - buying the camera gear - is professional, but the customer's experience is personable - and that is the difference that makes a difference and why I keep going back.
Verified
New Sirui tripod
Castle cameras popped up on an AI search for new tripod to match my heavy camera equipment , good price with DPD delivery means very good tracks Ng so you know just when it arrives , team very helping and quick when replying to a query I had. Would recommend
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- +441202526606
- www.castlecameras.co.uk
- racheal@castlecameras.co.uk
- Bournemouth, GBR
About
New and secondhand camera equipment, including DSLRs, Mirrorless, lenses, bags and tripods. Buy Canon, Nikon, Sony, Fujifilm, Panasonic and accessories at Castle Cameras.