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Clove Technology (clove.co.uk)
Reviews:

47 reviews in the last 12 months4,373 total reviews  

4.43
Good

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Top positive review

9 days ago
 Verified review
Choosing a new replacement phone can take lots of time in research and a lovely person in sales gave me some options to meet my requirements. The phone was delivered promptly and having opened the box and set up the new phone (Samsung Galaxy Xcover 7 (5G) I have been very pleased with my purchase. I have used Clove Technology for many years and their service has always been exceptional. Thank you to all the Clove Team.
DJ
D J.
Horsham

Top negative review

18 Feb 2024
 Verified review
It was a very embarrassing experience. First I was told my purchase was fraudulent and was canceled even when I submitted my details. Second order I was told by Clive sales team to use Pay Pal as my payment method and was canceled. I was told the model I had ordered is out of stock. My first order address was direct to my Country South Sudan. In the second order I have to change my delivery address thinking that it will be a better option. It doesn’t change anything at all. But what I have learn is the perception from developed countries that we in the Global South cannot afford certain products unless we steal the money. Otherwise, we buy in cash and full payment not credit. I can still source from US.
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Reviews for Clove Technology (clove.co.uk)

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DJ
D J.
Horsham
9 days ago
 Verified review
Choosing a new replacement phone can take lots of time in research and a lovely person in sales gave me some options to meet my requirements. The phone was delivered promptly and having opened the box and set up the new phone (Samsung Galaxy Xcover 7 (5G) I have been very pleased with my purchase. I have used Clove Technology for many years and their service has always been exceptional. Thank you to all the Clove Team.
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Answer by Clove Technology (clove.co.uk)
8 days ago
We are always happy to help and we are glad that you love your purchase. Thanks for the positive review.
26 Feb 2024
 Verified review
I purchased a Google pixel 6 pro and I can't be happier, the phone was in excellent condition. Very happy with my purchase.
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Answer by Clove Technology (clove.co.uk)
27 Feb 2024
Many thanks for your positive review.
JJ
Jack J.
Kihikihi, Te Awamutu
21 Feb 2024
 Verified review

Good service

Delivery was a bit delayed but sorted out quickly
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Answer by Clove Technology (clove.co.uk)
21 Feb 2024
Thanks for the review.
25 Feb 2024
 Verified review
Excellent service and very prompt delivery
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Answer by Clove Technology (clove.co.uk)
26 Feb 2024
Many thanks for the positive review.
CL
Chris L.
Coventry
29 Feb 2024
 Verified review
All good for me
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Answer by Clove Technology (clove.co.uk)
29 Feb 2024
Thanks for the positive review.
18 Feb 2024
 Verified review
It was a very embarrassing experience. First I was told my purchase was fraudulent and was canceled even when I submitted my details. Second order I was told by Clive sales team to use Pay Pal as my payment method and was canceled. I was told the model I had ordered is out of stock. My first order address was direct to my Country South Sudan. In the second order I have to change my delivery address thinking that it will be a better option. It doesn’t change anything at all. But what I have learn is the perception from developed countries that we in the Global South cannot afford certain products unless we steal the money. Otherwise, we buy in cash and full payment not credit. I can still source from US.
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Answer by Clove Technology (clove.co.uk)
19 Feb 2024
Many thanks for your comment. Your first order was cancelled due to security concerns that emerged from our checks on your IP address which was different from your geolocation. The second order, as you have rightly stated, had a different address from your original address in South Sudan. Because these are high- value items, we were forced to cancel the order to avoid delivery issues. Please be assured that we value all our customers.
28 Feb 2024
 Verified review
Horrible horrible customer service, on 15th February 2024 i bought a brand new Motorola Edge 40 but was sent an opened box phone, called the company hundreds of times daily over the next few day without an answer, no reply to emails either, what shoddy customer service, needless to say this will be the first and last purchase ever from this pathetic company.. buyers BEWARE
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Answer by Clove Technology (clove.co.uk)
28 Feb 2024
We are sorry to hear that this customer is unhappy with their order and our customer service. Kindly understand that we deal with lots of customers daily and we aspire to attend to every customer in good time. However, it does appear that this customer left a review with an email address that is completely different from the one they placed an order with. We typically communicate with customers with the email address they provided when they placed their order. We currently do not have any record of this customer trying to contact us as we haven't received any message from their email(s). We are more than happy to resolve the issue with this order. Please get in touch with us through the right email at sales@clove.co.uk.
23 hours ago
 Verified review
I received poor service. This company received and acknowledged my order, and then after 2 working days cancelled the order without explanation. I discovered the goods I ordered were now being advertised on their website at a higher price. I had to write to complain. I shall not use this company again.
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21 Feb 2024
 Verified review
I did not receive what I ordered and have not gotten a refund!
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Answer by Clove Technology (clove.co.uk)
22 Feb 2024
We received an order from this customer, but it was cancelled due to unexpected stock issues. We hadn't taken any funds from their account at the time so no refund was issued from our end. An invoice was, however, sent to the customer via email to authorize a new order, but it wasn't actioned from their end. We advise that the customer should get in touch with their bank if they haven't received a refund.
5 Feb 2024
 Verified review

Apple Watch Ultra

Quick and easy to purchase. Good quality product and nearly new with 99% battery life so clearly not used much before. The only downside is it wasn’t an original strap and the charger was not original as is quite flimsy with the watch getting hot when charging.
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Answer by Clove Technology (clove.co.uk)
6 Feb 2024
Thank you for the positive review. We will forward your comments about the strap and charger to our purchasing team.
22 Jan 2024
 Verified review

Good Service and Experience

Bought my Motorola phone just before Christmas so Clover was all but closed for the holiday - emailed for an update on the new year and received a response soon after. Received my phone shortly after that. Very happy.
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Answer by Clove Technology (clove.co.uk)
23 Jan 2024
Thank you for the positive review.
6 Feb 2024
 Verified review

Definitely Recommend.

I was doubtful of the service/product I would receive as I had never dealt with this company before. I shouldn’t have worried though, the product was as described, and the whole service experience as advertised.
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Answer by Clove Technology (clove.co.uk)
7 Feb 2024
Thank you for the positive review. We are glad to hear you are pleased with our service and products.
2 Feb 2024
 Verified review
As a returning customer of many years. I consider Clove to be an excellent service provider with a professional approach when dealing with customers. Price and quality are always their focus.
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Answer by Clove Technology (clove.co.uk)
5 Feb 2024
Thank you for the positive review and for being a returning customer over the years.
6 Feb 2024
 Verified review

Cove are amazing!

I only discovered Clove recently and I have been seriously impressed with both their prices and customer service. They will be my new go to company for new tech! Five stars
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Answer by Clove Technology (clove.co.uk)
7 Feb 2024
Thank you for the positive review. We look forward to providing you with more tech in the future.
21 Jan 2024
 Verified review
Very happy with the phone delivered on time and as described.
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Answer by Clove Technology (clove.co.uk)
23 Jan 2024
Thank you for the positive review.
GM
Godfrey M.
Sumbawanga
15 Feb 2024
 Verified review
This platform is very sharp in shipping the products
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Answer by Clove Technology (clove.co.uk)
19 Feb 2024
Thanks for your positive review, Geoffrey. We hope you enjoy using your gadget and we look forward to providing you with more tech in future.
5 Feb 2024
 Verified review
Order cancelled twice simply because my address is not a European or western country. It takes 3 days for an item to Reach my Destination South Sudan.
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Answer by Clove Technology (clove.co.uk)
6 Feb 2024
Thank you for your comments. Your orders were both for multiple iPhone 15 Pro Max phones. Unfortunately, we can't ship products to South Sudan due to previous delivery issues. We assume this was why the first order didn't provide a country within the shipping address and the second one gave a USA address. Your orders were, therefore, cancelled. We apologize for any inconvenience.
26 Dec 2023
 Verified review
Phone was in excellent condition as stated,arrived less than a day after ordering
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Answer by Clove Technology (clove.co.uk)
2 Jan 2024
Thank you for the positive review. We are glad to hear you are happy with your new phone.
16 Jan 2024
 Verified review

Well recommended

Great service, quick delivery. Product in great condition.
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Answer by Clove Technology (clove.co.uk)
17 Jan 2024
Thank you for the positive review.
25 Dec 2023
 Verified review
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Answer by Clove Technology (clove.co.uk)
2 Jan 2024
Thank you for the positive review.