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How Trusted Shops prevents fake reviewsReviewsClove Technology (clove.co.uk)
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Verified
Service Received was Apalling
Ordered a Samsung S24 Ultra in 'Good Condition' what arrived was far from good condition as the phone had obviously not been cleaned, nor inspected as they state all of their phones are before they are despatched. Not only was the screen badly scatched but several of the camera lenses were too which would have impacted on the quality of any photos taken. They approved the return but when they came to refund the deducted the cost of the delivery . When I contacted them again I told them that under the Consumer Rights Act it was the sellers responsibility to pay any postage for return due to misrepresentaion etc and instead of agreeing they argued with me for several emails before finally repaying it when I told them i would contact my card issuer and do a Section 75 claim for the remainder if it was not paid as it was the Law. Someone less clued up would not realise this, so would definitely not recommend this company. Please stand your ground as the Law is on your side.
Reply from Clove Technology (clove.co.uk)
Thank you for taking the time to share your feedback. We're very sorry to hear that your experience did not meet your expectations. We understand how disappointing it must have been to receive a device that you felt was not in the advertised condition, and we're sorry that the returns process left you feeling frustrated. This is not the standard of quality or service we strive to provide. We take feedback like yours seriously and have shared your comments with the relevant teams for review. Thank you again for bringing your concerns to our attention.
Verified
phone as new! works perfect, delivery again perfect, communication 1st class, thank you.
Reply from Clove Technology (clove.co.uk)
Thank you for your fantastic 5-star review. We're delighted to hear your phone arrived in excellent condition and that you're pleased with its performance. It's also great to know our delivery and communication met your expectations. We really appreciate your kind words and look forward to serving you again in the future.
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Reply from Clove Technology (clove.co.uk)
Thank you for your review. We're delighted to know you had a good experience with Clove Technology. We really appreciate your support and hope to welcome you back again soon.
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Reply from Clove Technology (clove.co.uk)
Thank you for your 5-star rating. We're delighted to know you had a great experience with Clove Technology. We really appreciate your support and hope to welcome you back again soon.
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Reply from Clove Technology (clove.co.uk)
Thank you for your 5-star rating. We're delighted to know you had a great experience with Clove Technology. We really appreciate your support and hope to welcome you back again soon.
Verified
Sold me a lemon. Bought a refurbished "Pristine" graded replacement for my phone to find the battery has passed its lifespan.
Review kept at 3 stars to prevent it being removed or reported as spam.
Reply from Clove Technology (clove.co.uk)
Thank you for taking the time to share your feedback. We're sorry to hear you were disappointed with the battery condition of your refurbished device. We understand your concerns and appreciate how frustrating this must have been, particularly when you expected a pristine-grade phone. We take the quality of our refurbished devices seriously, and your feedback has been shared with the relevant team for review. Thank you again for bringing this to our attention.
Verified
Bought an iPhone in pristine condition (I’d expect it to be near new condition) but it turned out the screen was replaced with cheap aftermarket screen. I was charged for delivery and also for the return of the phone.
Reply from Clove Technology (clove.co.uk)
Thank you for taking the time to share your feedback. We're very sorry to hear that your purchase did not meet your expectations and that you were disappointed with the condition of the device you received. We understand how frustrating this must have been, particularly after ordering a device advertised as being in pristine condition. We also appreciate your comments regarding the delivery and returns process. Your feedback has been shared with the relevant teams for review as we continue to improve both our refurbishment standards and customer experience. Thank you again for bringing your concerns to our attention.
Verified
Quick delivery and description was accurate. Product was indeed in mint condition
Reply from Clove Technology (clove.co.uk)
Thank you for your fantastic 5-star review. We're delighted to hear your order arrived quickly, that the product matched its description, and that you were pleased with its mint condition. We really appreciate your feedback and look forward to serving you again in the future.
Verified
Great prices and fast delivery
Reply from Clove Technology (clove.co.uk)
Thank you for your fantastic 5-star review. We're delighted to hear you were happy with our prices and the fast delivery. We really appreciate your support and look forward to serving you again in the future.
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Reply from Clove Technology (clove.co.uk)
Thank you for taking the time to leave a review. We're sorry to see that your experience did not meet your expectations. As no additional details were provided, we're unable to understand what went wrong, but we'd welcome the opportunity to investigate and make things right. Please don't hesitate to contact our customer support team with your order details so we can look into your experience. We appreciate your feedback and hope to have the chance to restore your confidence in Clove Technology.
Verified
Reply from Clove Technology (clove.co.uk)
Thank you for your 5-star rating. We're delighted to know you had a great experience with Clove Technology. We really appreciate your support and hope to welcome you back again soon.
Verified
Great price. Prompt delivery
Reply from Clove Technology (clove.co.uk)
Thank you for your fantastic 5-star review. We're delighted to hear you were happy with our pricing and that your order arrived promptly. We really appreciate your support and look forward to serving you again in the future.
Verified
Order taken but then cancelled without explanation
I placed an order for a hard disk from this supplier because they provided a very keen price. When I enquired two days later how long delivery would take, the order was cancelled without any explanation or apology. From this one experience I would say that they may offer good prices and take your order, but they may not actually have the products. Would avoid in future.
Reply from Clove Technology (clove.co.uk)
Thank you for taking the time to share your feedback. We're very sorry to hear that your order was cancelled unexpectedly and that you did not receive an explanation or apology. We understand how disappointing and frustrating this must have been, particularly after placing your order and waiting for an update. This is not the level of service we aim to provide. Your feedback has been shared with the relevant team as we continue to improve our communication and customer experience. We apologise for the inconvenience caused.
Verified
Reply from Clove Technology (clove.co.uk)
Thank you for taking the time to leave a review. We're sorry to see that your experience didn't fully meet your expectations. As no additional comments were provided, we'd appreciate the opportunity to understand what went wrong. If you're happy to get in touch with our customer support team and share your order details, we'll be happy to investigate your experience and see how we can help. Your feedback is important to us as we continue to improve our service.
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Order was cancelled a day or two after paying for the item.
Reply from Clove Technology (clove.co.uk)
Thank you for taking the time to share your feedback. We're very sorry to hear that your order was cancelled shortly after it was placed and appreciate how disappointing that must have been. We understand your frustration, particularly after payment had already been made. This is not the level of service we strive to provide. Your feedback has been shared with the relevant team as we continue to improve our processes and customer experience. We apologise for the inconvenience caused.
