Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Most relevant positive review
10 Mar 2024
Verified review
Choosing a new replacement phone can take lots of time in research and a lovely person in sales gave me some options to meet my requirements.
The phone was delivered promptly and having opened the box and set up the new phone (Samsung Galaxy Xcover 7 (5G) I have been very pleased with my purchase.
I have used Clove Technology for many years and their service has always been exceptional.
Thank you to all the Clove Team.
It was a very embarrassing experience. First I was told my purchase was fraudulent and was canceled even when I submitted my details. Second order I was told by Clive sales team to use Pay Pal as my payment method and was canceled. I was told the model I had ordered is out of stock. My first order address was direct to my Country South Sudan. In the second order I have to change my delivery address thinking that it will be a better option. It doesn’t change anything at all. But what I have learn is the perception from developed countries that we in the Global South cannot afford certain products unless we steal the money. Otherwise, we buy in cash and full payment not credit. I can still source from US.
Ordered a refurbished product but when it was received it did not work - the phone would not keep a wireless connection and kept restarting. It seems the testing process for used phones is not comprehensive.
The online process to request a return was quick, although once the item was sent back it took a few days to process the refund.
It may have been a one-off but I subsequently order a different, new phone from another supplier.
Report review
3 Jun 2024
Verified review
Great shop
The Apple Watch was in perfect condition as advertised. It also came with a brand new Apple original ocean band. Will definitely buy again.
Report review
Answer by Clove Technology (clove.co.uk)
4 Jun 2024
Hello, we are glad to hear that you loved your product and we look forward to serving you with more tech in future.
22 Jun 2024
Verified review
Very happy with the quality of the product, swift delivery and competitive price. Would recommend.
Report review
Answer by Clove Technology (clove.co.uk)
27 Jun 2024
Many thanks for the positive review. We hope you enjoy using your new gadget and look forward to serving you with more tech in future.
23 Jun 2024
Verified review
Report review
2 Jun 2024
Verified review
Report review
22 May 2024
Verified review
Excellent customer service
Clove Technology were efficient and very helpful from start to finish. My order arrived quickly and they responded to a query. When it was found that the keyboard wouldn't work with my iPad, they immediately offered a refund and helped with the return process.
Report review
Answer by Clove Technology (clove.co.uk)
24 May 2024
Hello Chris, thanks for the positive review. We hope to be able to serve you with more tech in future.
21 May 2024
Verified review
Apple Watch Ultra refurbished
Fast delivery, great price and product as described
Report review
Answer by Clove Technology (clove.co.uk)
22 May 2024
Hello, thanks for the positive review. We hope you enjoy using your watch and look forward to serving you with more tech in future.
16 May 2024
Verified review
👏👏👍
Report review
9 May 2024
Verified review
Report review
3 May 2024
Verified review
Clove didn’t ship my unit for 2 days then cancelled my order!!
Zero communication, zero care, zero CS.
Report review
Answer by Clove Technology (clove.co.uk)
9 May 2024
Hello Ali, thanks for your review. We understand that you are not pleased with the way your order with us went and we apologise for this. Please understand that we sometimes have to take the drastic step of cancelling orders when they are flagged by our system as a potential risk due to security reasons. As was the case with yours, we had to cancel the order to mitigate possible loss. Please accept our sincere apologies.
17 Apr 2024
Verified review
Grateful that Clove sells Fairphone
I'm grateful this company is providing Fairphone products to the US, as they're not available directly from the manufacturer. Haven't had any problems with their service or products so far
Report review
Answer by Clove Technology (clove.co.uk)
17 Apr 2024
Hello Stygian, thanks for the positive review. We hope to serve you with more tech in future.
2 Apr 2024
Verified review
Most likely wouldn't use again. Still awaiting a reply about in issue after 2 weeks.
It did turn up at the price they said. Eventually
Report review
Answer by Clove Technology (clove.co.uk)
8 Apr 2024
Hello Ian, thanks for your review. Our records show that you have been in communication with our service representative since the 5th of March and your initial order has been delivered. We have also responded to your last email which was an enquiry about a product that is currently out of stock. Please let us know if there's anything else we can help you with.