Acer Store UKReviews

I tried several times to claim a 15% student discount, generating codes through Student Beans, Youth Discount and UniDays, but codes from all three were considered "not valid" when submitted at checkout. To solve this, I contacted customer support by email. After some protracted back and forth over a few days with no real helpful suggestions, eventually my messages stopped being responded to. This prompted me to open a second support ticket via email, which again took a while to be replied to, but when it was, all I was told was that since these three services were third party, Acer could not assist with my problem, and the ticket was closed before I had a chance to respond. I then rang up customer support immediately after. This method was I must say far more satisfactory, as I was put through to a person in around 3 minutes, and they quickly and easily helped me with my problem (hopefully - I'm still awaiting my order, and the reimbursement of the discount difference after paying the full amount at checkout). In short, the discount code validation system is useless, as is the written email customer support, but over-the-phone support is really good. If you have a problem, call instead of emailing.