Acer Store UK- Logo - reviews

Acer Store UK
Reviews:

1,363 reviews in the last 12 months4,427 total reviews  

4.70
Excellent
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Top positive review

4 Jan 2024
 Verified review
Straightforward. Although not the cheapest, they did have stock where others didn't. The free delivery was a bonus and I was able to take advantage of a 'first time' discount.

Top negative review

20 Sept 2023
 Verified review
A previous order was cancelled when I queries about cancelled ONE element. Now there is doubt that we will receive this laptop in time. Poor customer service!!!! Please explain properly what the options are and then ask the customer how they wish to proceed rather than decide on their behalf and not tell them! I have now paid the same amount £1211 for a lesser package, losing £60 in value - not happy. I buy a laptop a month for work but don't see why I should be back after this experience.
SJ
Susan J.
Bicester
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Reviews for Acer Store UK

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30 Apr 2024
 Verified review

Light at the end of frustration.

Easy to select specification required and to order but my experience with ACER for a new laptop is not good but I am giving it a last chance because the one I have been using from 2013 win 7 64bit is still going strong. I purchased a Nitro 17-51 from buydirect.uk 26 March 2024 and reported it faulty 28 March 2024 but through a lot of time wasting my time they did not accept return until 1 April 2024. I Did not receive a replacement until 12 April 2024 and this has the same fault 26 April2024 and has to being returned 1 May 2024. So I’am paying out more money to purchase direct from acer and hope ordering from you will be better.
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Answer by Acer Store UK
30 Apr 2024
Dear customer, Thank you for your rating, your opinion is important to us. We are glad that you chose our store and we’re sure you will enjoy your product. In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form: https://store.acer.com/en-gb/contact/ Your Acer store
5 days ago
 Verified review
Have made contact by email, Chris was very quick to come back to us to get an answer to our query and as they could not supply an additional mains unit made a suggestion as how we could purchase one. Very impressed with you customer support. We have purchased a Swift Go 16 and with a discount which we were not expecting. Thank you we hope the new Laptop is as good as your customer service, which is excellent.
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28 Apr 2024
 Verified review
really liked the checkout experience, not too fiddly, but could not search for peripheral compatibility for my new chromebook without the serial number, which I dont have yet, so a sale lost there as I will most likely go to Amazon after I receive the chromebook. A search by model number would be better, or even a link.
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Answer by Acer Store UK
29 Apr 2024
Dear customer, Thank you for your rating, your opinion is important for us. We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product. In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form: https://store.acer.com/en-gb/contact/ Your Acer store
8 May 2024
 Verified review
My experience using the acer website was very good, I will use it again in the future. As a plus I was very fortunate to have my item at a discounted price (as there was a sale on it), I only just wish that the VAT was already added to the display price rather than being added later at checkout.
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Answer by Acer Store UK
13 May 2024
Dear customer, Thank you for your rating, your opinion is important to us. We are glad that you chose our store and we’re sure you will enjoy your product. In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form: https://store.acer.com/en-gb/contact/ Your Acer store
10 days ago
 Verified review

Chromebook power cable

Very happy with purchase procedure. Glad that a Chromebook power cord still available for one laptop but unfortunately my other Chromebook apparently is now too old for you to be able to supply replacement. In UK we don't use 'cord' so couldn't find accessory power cable initially!
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Answer by Acer Store UK
8 days ago
Dear customer, Thank you for your rating, your opinion is important to us. We are glad that you chose our store and we’re sure you will enjoy your product. In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form: https://store.acer.com/en-gb/contact/ Your Acer store
2 days ago
 Verified review
It is so confusing trying to look at all the different offers, I would have liked an easier way of seeing the actual price rather than having to work out whether or not it was discounted. I was price driven but also interested in the spec.
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9 days ago
 Verified review

Previous Positive Experience

Just placed the order for a new laptop and very happy with the description and price. Fingers cross when received all will be well. My experience with Acer is very positive - there laptops are reliable and a joy to use. Hope this continues
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Answer by Acer Store UK
8 days ago
Dear customer, Thank you for your rating, your opinion is important to us. We are glad that you chose our store and we’re sure you will enjoy your product. In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form: https://store.acer.com/en-gb/contact/ Your Acer store
9 May 2024
 Verified review
Easy to use and want to get the correct adapter for the laptop, current adaptor keeps blowing fuses, something wrong with it. Can it be sent back for recycling?
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Answer by Acer Store UK
13 May 2024
Dear customer, Thank you for your rating, your opinion is important to us. We are glad that you chose our store. In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form: https://store.acer.com/en-gb/contact/ Your Acer store
13 May 2024
 Verified review
Easy to find the right laptop and great to easily find free cheap shopping. It was great that I got an additional 5% discount after the £100 discount
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Answer by Acer Store UK
14 May 2024
Dear customer, Thank you for your rating, your opinion is important to us. We are glad that you chose our store and we’re sure you will enjoy your product. In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form: https://store.acer.com/en-gb/contact/ Your Acer store
3 days ago
 Verified review
Great deal with 20% site wide discount and a further 10% cashback on top cashback site too! Well done acer, this is why I keep coming back.
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1 May 2024
 Verified review
Comparisons clear. Better if there was a features filter. - I really looked for a high performance spec 17.3" touch screen laptop...
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Answer by Acer Store UK
2 May 2024
Dear customer, Thank you for your rating, your opinion is important to us. We are glad that you chose our store and we’re sure you will enjoy your product. In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form: https://store.acer.com/en-gb/contact/ Your Acer store
12 days ago
 Verified review
Simple, quick, clear and I like you show prices including vat so you don't get an additional sum added on at the end
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Answer by Acer Store UK
12 days ago
Dear customer, Thank you for your rating, your opinion is important to us. We are glad that you chose our store and we’re sure you will enjoy your product. In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form: https://store.acer.com/en-gb/contact/ Your Acer store
7 days ago
 Verified review

Easily able to order waht I wanted

Easily able to order the product spec that I wanted and received a very competeive price with the discount on offer
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2 days ago
 Verified review

New Laptop.

Well everything was good, I know what I wanted I looked on your site and picked the Laptop that was for me.
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13 days ago
 Verified review
Very easy and straightforward purchase. Using the website store was easy and very fast.
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Answer by Acer Store UK
12 days ago
Dear customer, Thank you for your rating, your opinion is important to us. We are glad that you chose our store and we’re sure you will enjoy your product. In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form: https://store.acer.com/en-gb/contact/ Your Acer store
6 May 2024
 Verified review

Quality & reliability

This will be my third Acer plaptop, won't be my last. Quality and reliability first.
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Answer by Acer Store UK
6 May 2024
Dear customer, Thank you for your rating, your opinion is important to us. We are glad that you chose our store and we’re sure you will enjoy your product. In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form: https://store.acer.com/en-gb/contact/ Your Acer store
2 days ago
 Verified review
Options and information provided relating to the product. Also payment options
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5 days ago
 Verified review
Easy to find and use. Bonus of special offer with 20% off and free postage.
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11 days ago
 Verified review
Easy to follow and my first Acer . Looking forward to setting up. Thank you
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Answer by Acer Store UK
9 days ago
Dear customer, Thank you for your rating, your opinion is important to us. We are glad that you chose our store and we’re sure you will enjoy your product. In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form: https://store.acer.com/en-gb/contact/ Your Acer store
2 days ago
 Verified review
Annoying banner on mobile app takes up too much screen when scrolling up
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