Review summary
Customers consistently found the website easy to navigate, with a straightforward purchasing process that most users appreciated. Product reliability and quality received high marks, leading to repeat purchases and satisfaction with long-lasting devices. Customer service, particularly from agents like Chris and Jazz, was often cited as helpful and prompt. Discounts and pricing were generally well-received, and the ability to compare products was valued. However, some customers experienced technical issues or confusion during checkout and payment. A few users reported negative experiences with customer service. Product information, while helpful for many, was found lacking in detail or organization by some, and customers expressed a desire for clearer or more comprehensive comparison tools. There was also some confusion around how discounts were applied, and a few felt that prices could be more competitive.
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How Trusted Shops prevents fake reviewsReviewsAcer Store UK
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Verified
Great to buy genuine Acer accessories
A great place to buy accessories for your Acer products. Yes there are cheaper 'alternatives' on eBay but if that cheap eBay PSU fries your laptop and invalidates your warranty you will wish you paid the extra for a genuine part..... (Based on an experience with an HP laptop many years ago) ... and NO I don't work for or have any incentive from Acer to say this. PS after 2 years I still love my AMD Acer laptop - it is well built and was the best value too.
Reply from Acer Store UK
Dear customer,
Thank you for your rating. Your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store, and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your Acer store
Verified
Great, but not good re price of new cable [see update below]
The online chat was disabled. However, I managed to find the info I needed elsewhere. I bought a laptop but it came without a power cable. [see update below!] The part was very expensive on your site (£49 as opposed to anywhere from £5 to £17) compared with parts on other sites, but I couldn't find the exact part I needed elsewhere so I feel forced to pay this extortionate amount. Update Edit: I need to apologise - the cable was in the packaging and I didn't find it until after I'd left the review. My apologies.
Reply from Acer Store UK
Dear customer,
Thank you for your rating. Your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store, and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your Acer store
Verified
Nothing at this time.
The on line chat was great & very helpful.
The email queries before hand were answered in a timely manner as would be expected by any efficient customer service team.
Have been using an old ACER desktop for the past 15 years, still operating on Windows 7(!!!), it's only past few months that it's shown it's age & I require something more up to date, better with buffering & speedier for basic projects & letter writing, etc.
This new one comes with a free AI thingy (!) not sure it's what I want or need but I shall take the opportunity to investigate & who knows.
Fingers crossed all connects as advised & once security sorted (i've always used AVG with no issues so I'll continue), away I go.
Thanks to the team for their time & help.
For myself (as i'm nop computer boffin) it means alot as this has been quite a decision!
Reply from Acer Store UK
Dear customer,
Thank you for your rating. Your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store, and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your Acer store
Verified
Nice easy navigation through products, then, when chosen, a breeze
from start to finish when, creating an account and finally purchasing!
Reply from Acer Store UK
Dear customer,
Thank you for your rating. Your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store, and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your Acer store
Verified
So easy to navigate your website and purchase laptop Cannot see anything to improve
Reply from Acer Store UK
Dear customer,
Thank you for your rating. Your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store, and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your Acer store
Verified
Bang for every buck
Multiple payment options first thing I love next specifications for the price and discount offered being a student every little helps
Reply from Acer Store UK
Dear customer,
Thank you for your rating. Your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store, and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your Acer store
Verified
Extremely easy to find and purchase the required item. Hopefully next day delivery will mean literally next day delivery.
Reply from Acer Store UK
Dear customer,
Thank you for your rating. Your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store, and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your Acer store
Verified
Genuine Discount
Hope this is a genuine discount and not a discontinued model. Looking forward to its arrival.
Reply from Acer Store UK
Dear customer,
Thank you for your rating. Your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store, and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your Acer store
Verified
Easy to order on line
I am looking forward to using my new computer.. I have had Acer products before and been very pleased with them..
Reply from Acer Store UK
Dear customer,
Thank you for your rating. Your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store, and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your Acer store
Verified
Highly Recommend ACER, Customer for over 10 years.
I have been an Acer customer for the past 10 years and highly recommend their products and service. That is why I decided to return to purchase my new Laptop as my old acer Aspire ES15 was no longer receiving Windows 10 security updates, otherwise I would still be using it as I am doing to post this recommendation. Five Stars all the way. Thank You ACER!
Reply from Acer Store UK
Dear customer,
Thank you for your rating. Your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store, and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your Acer store
Verified
Buying a laptop is full of traps but....
Buying a laptop is full of traps. Simplifying options, even for an IT pro is always better. I chose from a a lsit of more expensive HP, more expensive Dell and Asus optins on Which! Price good. But the clincher was the acer support warranty and great help from the support assistant Nomfundo.
Reply from Acer Store UK
Dear customer,
Thank you for your rating. Your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store, and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your Acer store
Verified
response prompt directing me to comparison website.Unfortunately I found website less helpful in comparing features of laptop bag
Reply from Acer Store UK
Dear customer,
Thank you for your rating. Your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store, and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your Acer store
Verified
Laptop purchase
I wanted a laptop and saw one on a major retailer. I thought I’d check the ACER store itself and found there was a large selection. However there wasn’t as much help about what things were e.g 16 vs 32 gb ram. Maybe a glossary for the “less techy” ones amongst us would be helpful.
Also the discount wasn’t clear whether it had already been applied or whether it would be applied.
However the chat lady was very helpful with the discount problem.
Reply from Acer Store UK
Dear customer,
Thank you for your rating. Your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store, and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your Acer store
Verified
All fine up to now except authorizing c/c payment.
Reply from Acer Store UK
Dear customer,
Thank you for your rating. Your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store, and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your Acer store
Verified
I satisfied and happy the dicount and the product
Reply from Acer Store UK
Dear customer,
Thank you for your rating. Your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store, and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your Acer store
Verified
Items clearly presented. Easy to navigate. Completely satisfied with order process.
Reply from Acer Store UK
Dear customer,
Thank you for your rating. Your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store, and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your Acer store
Verified
Purchase of extended warranty was straightforward as sales support advised me to purchase it separately from the hardware, in order to benefit from best discount for a double purchase.
I do not like being forced to make a text entry to your feedback survey for a simple purchase and may not rate Acer so well next time.
Reply from Acer Store UK
Dear customer,
Thank you for your rating. Your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store, and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your Acer store
Verified
I satisfied the discount and the items
Reply from Acer Store UK
Dear customer,
Thank you for your rating. Your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store, and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your Acer store
Verified
EVERYTHING IS CLEAR
Reply from Acer Store UK
Dear customer,
Thank you for your rating. Your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store, and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your Acer store
Verified
Easy to use website & great customer support when i rang
easy to find and filter product lists. customer service call was answered very quickly and was very helpful.
Would be better to be able to compare more items at once to sift down for final purchase - I had 6 to compare. I found inconsistencies in specifications completed which made final decisions a little more difficult. filling in the blanks and ensuring consistent info for a product would make decisions a little easier
Reply from Acer Store UK
Dear customer,
Thank you for your rating. Your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store, and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your Acer store