Review summary
Customers frequently praise the quality, durability, and design of the products. Many find the products easy and practical to use, especially highlighting wireless features and versatility. The modern and attractive appearance is also appreciated, with several customers mentioning how the products enhance their spaces. Some customers report fast or on-time delivery, and a few highlight helpful and proactive updates from the support team. However, there are notable concerns regarding the delivery process, with some customers experiencing delays or non-receipt of orders. The returns process is also a source of dissatisfaction, with complaints about slow responses, high costs, and lack of clear support. Additionally, customer service receives criticism for being unresponsive or providing inadequate communication. A few customers mention receiving damaged or incomplete items.
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How Trusted Shops prevents fake reviewsReviewsnewgardenstore.co.uk
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Verified
Best garden lights ever
I bought the small hanging lights (2 green/2cream). I have put them into my trees and they look fabulous. They give out a surprising amount of light and may buy some more.
I also bought the large Portofino wicker lampshade that looks great under my large sunshade.
Verified
Products good but let down by everything else!
I really liked what I bought from them, but there were too many problems along the way. Communication is not straightforward, delivery ended up taking many weeks and getting the correct invoice was a mission!
Verified
Stylish and very practical product
I purchased a decorative Newgarden lamp and I am really pleased with it. The design is modern and elegant, adding a cozy atmosphere to my terrace. The light is soft and pleasant in the evening. The battery lasts well, even after several uses. Delivery was fast and the packaging arrived in perfect condition. It would be great to have a slightly more detailed manual explaining the different lighting modes. Overall, I definitely recommend it.
Reply from newgardenstore.co.uk
Thank you for your review!
Verified
Their lights are very good qualify and look fab. I have two sets of the mini cherry lights hung round the garden
Reply from newgardenstore.co.uk
Hello Mr Pettit,
Thank you very much for your lovely review and for sharing the photo. We’re delighted to hear that you are happy with the quality of the lights and that they look great in your garden.
We hope you enjoy them for a long time.
Kind regards,
The Newgarden Team
Verified
Happy with everything but delivery is was slow
Reply from newgardenstore.co.uk
Hello Wendy,
Thank you for your feedback. We’re glad to hear that you are happy with your order.
We’re sorry that the delivery took longer than expected and appreciate your patience. We’ll take your comment into account to keep improving our service.
Kind regards,
The Newgarden Team
Verified
Great product, nicely packaged, speedy delivery.
Verified
Great customer service - I was impressed!
Verified
Still waiting for part of my order have now emailed twice no response, no advise. Filled in a bot chat and it passed on my problem again no response. I do like the pots I have received.
Verified
Great pots . Very happy with service .
Verified
Good overall experience, would recommend. Good communication, arrived on time. 10 out of 10
Reply from newgardenstore.co.uk
Hello,
Thank you very much for your review. We’re delighted to hear that you had a good overall experience, that the communication was smooth, and that your order arrived on time.
We really appreciate your recommendation.
Kind regards,
The Newgarden Team
Verified
Delivery when expected great quality pots , look great with my olive trees in !
Reply from newgardenstore.co.uk
Hello Janine,
Thank you for your lovely feedback! We’re delighted to hear that the delivery met your expectations and that you are happy with the quality of the pots.
Best regards,
The Newgarden Team
Verified
Although the actual products are fab I emailed the company 3 times regarding an issue whereby there was not a bulb in one of my items. After explaining this was an urgent matter as I was hosting an event I have not received any form of response which is a real bug bear of mine.
I do think the company should consider some form of outer packaging as anyone can simply open the tab & remove item(s)
Has very much put me off ordering from them again which is a real shame
Verified
Lovely design and easy to use
I bought a rechargeable lamp from Newgarden after seeing it on Instagram, and it’s even nicer in person. The light is soft but bright enough for dinners outside. I really like that it doesn’t need cables — just charge it and place it anywhere. Simple, stylish, and great quality!
Reply from newgardenstore.co.uk
Thank you very much for your opinion!
Verified
Cherry - super versatile
The Cherry lamp is super versatile and easy to use! Since it’s wireless, I was able to move houses and even paint my bathroom without any electricity. The battery lasts for hours, and it gives off a lovely warm light. I love how practical and stylish it is — highly recommended!
Reply from newgardenstore.co.uk
Thank you very much for your opinion!
Verified
Love how cozy my balcony feels now
I found Newgarden by chance while looking for outdoor lighting, and I’m so glad I ordered from them. The lamp arrived in perfect condition, and the quality is way better than I expected. It gives off a warm glow that makes my balcony feel super cozy at night. Totally worth it.
Reply from newgardenstore.co.uk
Thank you very much for your review!
Verified
Verified
Reply from newgardenstore.co.uk
Hello Suzanne,
Thank you very much for your 5-star rating. We’re happy to know that your experience with Newgarden was positive.
Kind regards,
The Newgarden Team
Verified
Really fast delivery and great customer service to keep me updated. Lovely item great quality
Reply from newgardenstore.co.uk
Hello Diane,
Thank you very much for your rating! We’re happy to know that your experience with Newgarden has been positive.
Kind regards,
The Newgarden Team
Verified
Very efficient. The products arrived very quickly and were well packed to avoid any damage in transit.
Reply from newgardenstore.co.uk
Hello Julie,
Thank you very much for your kind review. We’re delighted to hear that your products arrived quickly and were well packed.
We truly appreciate your trust in Newgarden.
Best regards,
The Newgarden Team
Verified
Reply from newgardenstore.co.uk
Hello Jane,
Thank you very much for your excellent rating. We truly appreciate your trust in Newgarden.
Kind regards,
The Newgarden Team
