Review summary
Customers are generally pleased with the quality and appearance of the products, with many expressing satisfaction upon receipt. A few customers also noted positive interactions with customer service. However, there are recurring complaints about delivery issues, including delays, missing orders, and inconsistent arrival times. Many customers are frustrated with unresponsive or unhelpful customer service, as well as the lack of timely updates and unclear order statuses. Difficulties with returning items, such as poor instructions, lack of response, and high return costs, have also been frequently mentioned. Additionally, some customers report that product descriptions on the website are misleading or insufficient, resulting in unmet expectations.
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How Trusted Shops prevents fake reviewsReviewsnewgardenstore.co.uk
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(52)
Verified
Best garden lights ever
I bought the small hanging lights (2 green/2cream). I have put them into my trees and they look fabulous. They give out a surprising amount of light and may buy some more.
I also bought the large Portofino wicker lampshade that looks great under my large sunshade.
Reply from newgardenstore.co.uk
Hello Gill,
Thank you so much for your lovely review! We’re delighted to hear that you love the garden lights and are happy with your purchase.
Kind regards,
The Newgarden Team
Verified
The website was slightly misleading on delivery timings and I was left unclear whether I would get the product in days or weeks. In fact it did arrive within days and the quality was excellent.
Reply from newgardenstore.co.uk
Hello Sharron,
Thank you very much for your feedback. We’re sorry that the delivery timing information on the website was not clear enough, but we’re glad to hear that your order arrived within days and that you are happy with the quality of the product.
We’ll take your comment into account to improve the information we provide.
Kind regards,
The Newgarden Team
Verified
Great delivery time. Very helpful and quick replies to queries. Some tech glitches eg redelivery email sent two weeks later etc but sorted quickl
Reply from newgardenstore.co.uk
Hello Hilary,
Thank you very much for your review. We really appreciate your feedback and your trust in Newgarden.
Kind regards,
The Newgarden Team
Verified
Product is good but notifications and status of orders needs attention. We ordered 3 items , then a single , then another 3
One item from the first order arrived. We have as of today no idea of the status of the others.
Reply from newgardenstore.co.uk
Hello Caroline,
Thank you for your feedback. We’re glad to hear that you are happy with the product, although we’re sorry that the order notifications and status updates were not clear enough. We’ll take your comments into account to keep improving the customer experience.
Kind regards,
The Newgarden Team
Verified
Products good but let down by everything else!
I really liked what I bought from them, but there were too many problems along the way. Communication is not straightforward, delivery ended up taking many weeks and getting the correct invoice was a mission!
Reply from newgardenstore.co.uk
Hello Steven,
Thank you for your feedback. We’re glad to hear that you liked the products, but we’re sorry that the rest of your experience did not meet your expectations.
We take your comments into account to keep improving our service. If you have any pending issue, you can contact us at soporte@newgarden.es so our team can help you.
Kind regards,
The Newgarden Team
Verified
Product lived up to expectation's delivered in time frame indicated
Looks good in room
Reply from newgardenstore.co.uk
Hello Geoffrey,
Thank you very much for your review. We’re happy to hear that the product lived up to your expectations and that it arrived on time.
Kind regards,
The Newgarden Team
Verified
Stylish and very practical product
I purchased a decorative Newgarden lamp and I am really pleased with it. The design is modern and elegant, adding a cozy atmosphere to my terrace. The light is soft and pleasant in the evening. The battery lasts well, even after several uses. Delivery was fast and the packaging arrived in perfect condition. It would be great to have a slightly more detailed manual explaining the different lighting modes. Overall, I definitely recommend it.
Reply from newgardenstore.co.uk
Thank you for your review!
Verified
The rope was not as shown in the advert
Reply from newgardenstore.co.uk
Hello Sallyann,
Thank you for your feedback.
We’re sorry to hear that the rope did not match what you expected from the advert. We understand how disappointing this can be when the product received does not look exactly as anticipated.
We will take your comment into account to review the product images and information shown, so we can avoid confusion in the future.
Kind regards,
The Newgarden Team
Verified
Reply from newgardenstore.co.uk
Hello Beverley,
Thank you very much for your review. We really appreciate your feedback and your trust in Newgarden.
Kind regards,
The Newgarden Team
Verified
Their lights are very good qualify and look fab. I have two sets of the mini cherry lights hung round the garden
Reply from newgardenstore.co.uk
Hello Mr Pettit,
Thank you very much for your lovely review and for sharing the photo. We’re delighted to hear that you are happy with the quality of the lights and that they look great in your garden.
We hope you enjoy them for a long time.
Kind regards,
The Newgarden Team
Verified
Exactly how it’s described, good lights
Reply from newgardenstore.co.uk
Hello Rihanna,
Thank you very much for your review. We’re glad to hear that the product was exactly as described and that you are happy with the lights.
Kind regards,
The Newgarden Team
Verified
Quick delivery . Excellent quality
Reply from newgardenstore.co.uk
Hello Rebecca,
Thank you very much for your review. We’re happy to hear that your order arrived quickly and that you are pleased with the quality.
Kind regards,
The Newgarden Team
Verified
Great product great quality. Thank you
Reply from newgardenstore.co.uk
Hello Clare,
Thank you very much for your lovely review. We are delighted to hear that you are happy with the product and its quality.
Kind regards,
The Newgarden Team
Verified
Love the products
Reply from newgardenstore.co.uk
Hello Hilary,
Thank you very much for your lovely review. We’re so pleased to hear that you love our products.
Kind regards,
The Newgarden Team
Verified
Happy with everything but delivery is was slow
Reply from newgardenstore.co.uk
Hello Wendy,
Thank you for your feedback. We’re glad to hear that you are happy with your order.
We’re sorry that the delivery took longer than expected and appreciate your patience. We’ll take your comment into account to keep improving our service.
Kind regards,
The Newgarden Team
Verified
Reply from newgardenstore.co.uk
Hello Amanda,
Thank you very much for your positive review. We’re glad to know you had a good experience with Newgarden.
Kind regards,
The Newgarden Team
Verified
Great product, nicely packaged, speedy delivery.
Reply from newgardenstore.co.uk
Hello Simon,
Thank you very much for your review! We’re delighted to hear that you are happy with the product, the packaging and the speedy delivery.
Kind regards,
The Newgarden Team
Verified
Reply from newgardenstore.co.uk
Hello Hannah,
Thank you for your review. We are sorry to see that your experience was not fully satisfactory.
As no additional comment was included, we cannot know exactly what happened, but your feedback is important to us and helps us continue improving.
Kind regards,
The Newgarden Team
Verified
Still waiting for part of my order have now emailed twice no response, no advise. Filled in a bot chat and it passed on my problem again no response. I do like the pots I have received.
Reply from newgardenstore.co.uk
Hello Leslea,
We are very sorry that part of your order was delayed and that you did not receive a response sooner. We understand how frustrating this situation has been.
Your case has been handled through ticket #41249, and we confirm that the issue has now been resolved.
We apologize again for the inconvenience and for the delay in communication.
Kind regards,
The Newgarden Team
Verified
Great customer service - I was impressed!
Reply from newgardenstore.co.uk
Hello Jonathan,
Thank you so much for your kind words! We’re very happy to hear that you were impressed with our customer service.
Kind regards,
The Newgarden Team