Trustmark
Certified since: Jan 2, 2020Valid
Verified identity
Encrypted data transfer
Clear ordering process
Trusted Shops Buyer Protection
This company offers Trusted Shops’ buyer protection up to £2,500. Find out
Review summary
Customers consistently highlight the exceptional comfort of the chairs, noting that they are relaxing, supportive, and ideal for prolonged use. The quality of materials and build is frequently praised as excellent and long-lasting, standing out from competitors. Many customers value the availability of spare parts and the ease with which components can be replaced, which helps extend the lifespan of their furniture. Delivery is generally fast and reliable, and customer service is often described as helpful and responsive. Additionally, both the chairs and the website are considered easy to use and assemble, contributing to overall satisfaction. Reviews also mention the impressive longevity and robustness of the chairs, with some customers owning Lafuma products for decades. Some customers report occasional delays in delivery or issues with communication regarding their orders. There are also mentions of difficulties with communication or obtaining refunds from customer service.
This text was automatically created by an AI system from user reviews.
Was this summary helpful?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewslafuma-furniture.co.uk
(17)
(6)
(10)
(33)
(247)
Verified
Really excellent cover for the chairs. Luxurious material used. Actually did prefer the toweling ones I had before as they were easier to wash after each client. These do make the client feel cared for but I am not sure they will look quite the same after a few washes but time will tell. At present the cover is really lovely and beautiful colour so enhancing of client care.
Verified
I tried one of these zero gravity chairs out in peter jones London store and knew I had to get one. Which one was the question so many to choose from . I choose an outdoor model.The speed at which my LAFUMA orders arrived was incredibly fast.
The only thing I need is a matching footstool as I want my feet up and to sit up to read.
Otherwise it’s the ultimate relaxing chair.
I do think that LAFUMA may have a few gaps in its chair range and possibly need to introduce a few more designs particularly for older users.
Verified
I ordered chairs which were unsuitable it was my mistake was excellent. A refund was offered without any quibble, although I haven’t been able to check if it’ has been received. The original packaging was damaged. In transit. This was concerning but was DPD,s issue. I am away at present but intend to place an order when I return.
Verified
Good replacement fabric insert
Was really good to be able to replace the fabric R clip of my chair. Disappointed that the original only latest 2 yrs but at least I’ve saved buying a brand new chair. Had to wait for the fabric insert to come back in stock but was only a few days and product arrived in just 3 days. Easy to fit and now seat is fully usable again
Verified
Loved my LAFUMA chairs
I brought two chairs the futura recliner and the high backed dining chair
Both are excellent
Iam waiting for a foot stool to match the recliner so I can sit up with my feet up.
I do think a taller sunbed maybe a good option for the range one where the leg height can be adjusted
Perhaps for treatments and for people who struggle to get out of low seats
Verified
Lafuma were very good informing me that a replacement that I had ordered would not match the first replacement that i had bought, and arranged for me to return the first replacement and for a new replacement to be shipped - this happened within days, and worked well.
The only downside is that there has been no mention yet of a refund for the first replacement that I ordered and returned.
Verified
Mixed results for me and my lounger
The lounger I bought is very well made and wonderfully packaged but…. I bought the one that goes flat because I wanted to lie on both my front and back. Unfortunately it does not go quite flat making it uncomfortable and impractical to lie on my front. Also there’s not too much tension in the fabric meaning that you sink quite a long way. It’s quite heavy and not easy to carry with one hand. All that said, it will get used until I can find something better. I do want to say that I had a fraud attempt on the card I used to pay about 24 hours after making the purchase. I can’t prove it was as a result of this purchase but this is the only new company I’ve used for weeks and so I would not trust buying direct again. Sorry to be a bit negative and I do wish you luck in the future.
Verified
Great product could improve service with a telephone contact when there is a problem. Camping chairs are made lightweight, non rust with easy dry mesh seats and ground bars instead of feet that can sink into soft ground. Perfect for caravan or motorhome. I have just replaced some Lafuma chairs bought 30 years ago of virtually the same design because they have been so good.
Verified
We have 4 LAFUMA recliners, 2 of which are at least 30 years old, we have replaced the material 3 times and changed from lacing to RClip design. I recently ordered the wrong size RClip covers and was disappointed to not get a FULL refund, as I was immediately going to purchase the right size from LAFUMA (48cm). However, most colours out of stock, and when it was in stock received an email - quickly ordered said cover. NOW find they have refunded the £56 without any notice that it was again out of stock.
EXTREMELY POOR CUSTOMER SERVICE - my wife has given up and ordered 2 new recliners from another manufacturer for £28 each. Will only have to last 2 years and we will be “in pocket”. LAFUMA have lost a couple of VERY GOOD customers. ( we have purchased LAFUMA chairs for our sons and daughters families in the past.)
Verified
A satisfied customer
I bought two simple reclining chairs, which arrived on time, completely protected in their cardboard boxes. The chairs arrived ready to use. They are simple to set up and fold, and compact to store. They are comfortable to sit upright in as well as to recline. I bought the drinks trays too, and would have like to be able to fold the chair swithout removing the trays - but a minor issue.
Verified
Hope this one lasts longer than my last one!
Bought my zero gravity recliner some years back, and little used, but eventually the seating needed replacing. So as the frame itself was in excellent working order, I ordered a replacement kit, and was very happy with my purchase, and easy to fit the new seating kit. Scroll forward another few years of little seasonal use and again the seating failed, so I’ve ordered another new replacement kit. The zero gravity recliner is a clever design, and the seating insert very cleverly designed, easy to fit, and saves buying a new recliner. However, whereas the seating material is ultra robust, after a few seasons the connectors that fit into the frame (in my 2 experiences) tend to perish. Nonetheless, gave my review 5 stars as I love the chair and Lafuma’s service.
Verified
Excellent quality. We bought 2 Lafumas for our motorhome 20 years ago and they are still perfect as we bought the towelling cover to protect at the same time. They still look like new and our in our garden. These 2 new ones are for our motorhome and we needed lighter ones (3KG) this did not compromise the usual excellent comfort of Lafuma chairs. As they are lighter will be easier to lift out which is important as we are getting older.
Verified
My order was easy to place & then arrived quickly. When I first tried to order the item (replacement seat, headrest cover & laces for gravity free lounger) it was out of stock & was a long wait until it was available, however, Lafumer did send a message to say the item was back in stock
Verified
Very comfortable zero gravity recliner chair. Used one on holiday, and liked it so much, we ordered our own one after we came home.
We bought the version with clips rather than the laces and it has the extra back support( 8 clips a side on the back of the chair, rather than just the 3) and it is supportive. Good that you can eventually buy replacement material for it.
Verified
Love these garden chairs. This is our second pair. The first lasting 10 years with frequent almost daily use throughout the summer months. Only one of the original chairs has broken. The decision to replace with new La Fuma chairs was a very easy one to make. Would definitely recommend
Verified
Spares for Garden Chair
We contacted you for information regarding spares for one of your products and you promptly replied with the details.
This enabled us to order the correct item and it arrived in the post soon after.
We have fixed the chair and are very pleased. Thank you
Verified
We love your recliners, and two of our friends have bought them on our recommendation – so comfortable and perfect for reading or snoozing in. Very good quality too, mine is 15 years old!
Verified
Required a new arm cover for chair
Required a new arm for chair.
Checked the website in spares, easily found.
Order the pair in the colour required.
Delivery was quite drawn out & arrived in a massive box, but safely.
Easily fitted and a new design, much better.
Very happy!
Verified
A very easy site to navigate, I didn’t realise the number of chairs La Fuma made or their accessories.
Ordering and checkout was simple and delivery prompt
Verified
Great item was out of stock originally, you emailed me to let me know me know when it was available, ordered, arrived very quickly
A highly recommended company to deal with , many thanks
To Verify Authenticity
Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Contact
Visit websiteAbout
LAFUMA is an internationally recognised French brand specialising in outdoor and indoor furniture. For over 70 years, we have been designing, developing and manufacturing furniture in France that comb...
This company has linked Trusted Shops profiles.