Review summary
Customers consistently highlight the fast and reliable delivery, high product quality, and accurate product descriptions. Many also appreciate the easy-to-navigate and informative website, which aids in making purchases. Customer service is regarded as excellent and responsive, and the wide selection of products caters to diverse needs. Additionally, competitive pricing and sturdy, protective packaging are frequently mentioned as strong points. Some areas for improvement include occasional issues with third-party couriers, notably DPD and UPS, which have led to dissatisfaction in isolated cases. There are also rare reports of slow or absent responses from customer service.
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Verified
Fantastic communication and very helpful both times I contacted for my order. First time I added a few items. One of the items in the initial order was not in stock at the time, which I knew. I asked for it to be replaced with something more expensive and to pay the difference, they covered the difference and sent my order right away. Thank you very much!
Verified
Absolutely Brilliant Service!
I genuinely cannot believe how good the service from them is, already ordered again from them. Great prices, both of my orders were dispatched within a couple of hours of being placed, arrived two days later. All good with all of the items I ordered, everything’s very well packaged.
Absolutely great will order again
Verified
Great selection of knives of every style and every price point. Orders arrived when stated and well packaged. They also have great offers on all the time. First place i go to when looking for a new knife. Just got a spiderco uk legal folding knife and a cjrb locust which arrived in perfect condition and razor sharp. Highly recommended site.
Verified
Our new induction hob would not accept our old WMF pans which we bought in Germany 40 years ago so when I found out I could purchase a new set from Knives and Tools I was over the moon. I ordered at once, expecting to have to wait a while, and was so pleasantly surprised when my order arrived in less than a week.
Thank you for such good service and I’m very happy with my new shiny WMF pans.
Verified
The whole handling of the order by KNIVES and TOOLS was brilliant, and the same goes for the products.
The courier delivery is a different story, the delivery needed my signature, but instead it was dropped off at my front door, while the driver didn't have the patience to wait for me to answer the door.
It's good that I'm not that way inclined, but I could've claimed my money back and have the knives.
So it might be good that a good company like yours have a serious conversation with the courier.
Verified
Knife very sharp out of the box. Easy to use with one hand, and can be used in either hand. Functions without any issue, in opertion some slight noise when frame lock engages, not any issue in planned tactical use. Handle give good grip, in various holds and with pocket clip works in various pockets. Great tactical knife.
Verified
Quality kitchen equipment
I was looking for a robust and efficient rotary grater, and the GEFU model ticks all the boxes and is also cheaper than Amazon - hurray! My impulse buy of a cheap small serrated knife (Victorinox) is also great. Everything arrived really quickly and well packaged. I will use these guys again.
Verified
Great Service from knives and tools. I have ordered a few times recently and one of the occasions had an issue with the delivery, was not knives and tools fault but a courier issue and they were on it right away. Got it resolved very quickly. I would highly recommend.
Verified
10/10 Every aspect of my online purchase from Knives and Tools was excellent - product easily found, placing the order was seamless and delivery went without a hitch. This is how all online commerce should work - Knives and Tools are one of the few who go the extra mile and get it right : )
Verified
Ceramic sharpening stone purchase
I was able to purchase a genuine Shapton ceramic stone from Knives and Tools at a lower overall cost (inc postage to UK) than from outlets in UK. The dispatch was swift, delivery time was very reasonable and tracking was available (and worked). I have experience with Shapton stones and was not disappointed with this addition to my set. The service could not have been better. Highly recommended.
Verified
I would not hesitate to recommend Knives and Tools
Their website was very detailed, enabling anyone who was not familiar with sharpening stones to navigate and purchase the most suitable stone for their needs. The stones were competively priced and were packaged very securely for delivery.
Verified
Order with confidence.
I've placed several orders with Knives and Tools recently, all have arrived well packaged and in good condition. Communication is good. I wish the UK delivery company was DPD who give 1 hour delivery slots but I guess you can't have everything. Overall, order with confidence of a positive experience.
Verified
Bizarrely I now have to use VPN to order stuff from knivesandtools.
Obviously I'm a repeat customer & so the whole validate your age (50yrs+) has been done several times. Not recently needed to do such lark. I appreciate the equipment I've had from you.
=GunZenBomZ=
Verified
Unexpected but happy result!
Good products all around. I enjoyed the extra care the site used including tutorials on safe use and handling. I was looking for a handle to fit an old Sears Master Mechanic double bit felling axe but could not find one to fit the broad narrow Pulaski eye 70mm X 15mm. So I took a punt on a strait handle but it couldn’t work. Still I kept it and found a much needed splitting wedge to fit it so I can stop abusing my poor battered Wetterlings axe splitting logs it was never meant to tackle!
Verified
WHLCHR WRIORR
I was having problems, with uploading certain information.
The Customer Service went above and beyond my expectations.
even though my order was minimum, they still helped.
Excellent.
Thank You
Verified
Operates easily with one hand
Operates easily with one hand, very sharp with a keen edge. Pocket clip functions in several different pockets, easy to deploy and use. Can be used by eather hand, and easy to close. A very great design and fully functional in any situation.
Verified
Great Service, Quick Delivery, Nothing Not to Like
I’ve now used Knives and Tools three times. Each time, placing my order is fast, finding the product I want is never hard and given they ship from the continent having to wait for a two day (no longer so far), is amazing. Would definitely recommend.
If I had one suggestion it would be that they add a loyalty program. Paying £200+ per knife deserves a little something back eventually. Who I consider to be their biggest competitor in the States offers a a loyalty program, it would be nice to see one here.
Verified
I particularly liked the huge selection of knives on the website. There were so many knives that I liked it was hard to choose only one. However, I did choose one in the end and it was despatched very quickly. A great service from Knives and Tools.
Verified
I ordered 2 Kizer Bulldogs; I'm pleased with both- they came very sharp out of the box- a nice alternative to the Para 3 for EDC carry well packaged and delivered on time highly recommend.
Verified
Excellent products, awesome and speedy service!
Great selection of products. I ordered custom engraving and still received my knives within a week. No fuss or hassle, I uploaded my custom images to the design tool and added the reference numbers to my order. Everything was smooth and simple, and I wouldn't hesitate to order more!
