Review summary
Customers are highly satisfied with the fast and prompt delivery of their orders, with many noting next-day or very quick arrivals. The quality and appearance of the lights and lamps receive frequent compliments, with descriptions such as beautiful, high-end, and well-made. Competitive and reasonable pricing is also appreciated, often compared favorably to other retailers. Many customers praise the excellent packaging, ensuring items arrive in perfect condition, and highlight the ease and efficiency of the ordering process, including smooth website navigation. Customer service is regularly described as excellent, helpful, and responsive, with staff offering great assistance both online and by phone. One reviewer notes that the packaging spoiled a surprise, indicating a minor area for improvement regarding gift orders.
This text was automatically created by an AI system from user reviews.
Was this summary helpful?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsmoonlightdesign.co.uk
(0)
(1)
(2)
(1)
(61)
Verified
Good price and prompt delivery
Order was done dispatched and received quickly. Was like for like replacement of light/fan. No complaints with Moonlight. Good price. However couldn’t get Mantra app to pair with the light . We have tried and tried. Our previous one of exactly same model from 5 years ago paired but this one won’t with iPhone. Mantra need to update their app
Reply from moonlightdesign.co.uk
Thanks for your feedback, we’re glad the order went smoothly. Sorry to hear about the Mantra app pairing issue; it does seem the app may need updating. We appreciate you letting us know.
Verified
We have now ordered five lights from Moonlight Designs. All are fabulous quality and the delivery fast and efficient. The lights arrived in perfect condition with the boxes immaculate. This is our new ‘go-to’ store for stylish lighting at great prices xx
Verified
Quick delivery. When delivered parts were broken but within a day the replacement broken items were posted. I haven’t received them yet, but hopefully all will be well when they are.
Reply from moonlightdesign.co.uk
Thank you for your feedback, we’re glad the delivery was quick and that we were able to get the replacement parts sent out right away. We hope everything arrives safely and is perfect once fitted!
Verified
Great all round service
Super quick delivery, competitively priced item and delivered by a professional and reliable courier firm ensuring the parcel arrived undamaged.
Verified
I ordered this light as a Christmas present for my daughter and it was delivered to her in a box with a picture of the light on the side of the box, so it’s spoilt the surprise as she knew what it was. Particularly at this time of year, I would’ve thought you would have thought about this and sent it in a plain box. So disappoint.
Verified
The light is beautiful and I feel it was a good price. My daughter is moving into a new property and I will be recommending your website
Verified
Great price and speedy delivery
Great price, communication and speedy delivery. One third cheaper than John Lewis!
Verified
I bought a replacement glass for my standard lamp. It came very promptly and very well packaged.
Verified
Lovely light and exceptional customer service. Very prompt response and helpful
Verified
Ceiling lights arrived very quickly and were well packaged. I haven't fitted them yet, so cannot comment on that!
Reply from moonlightdesign.co.uk
Thank you for your review, we’re glad to hear your lights arrived quickly and safely! We hope you love them once they’re fitted.
Verified
Lights are beautiful and great quality. Arrived the day after I ordered them and were very well packaged up.
Reply from moonlightdesign.co.uk
Thank you for the lovely feedback, we’re delighted you’re happy with the quality and that they arrived so quickly and safely!
Verified
Easy to order online extremely fast delivery in fact next day. Well packaged lovely light fitting
Verified
Great service and we absolutely love our rattan shade. It’s excellent quality and very stylish.
Verified
Beautiful light , lexcellent customer service and very quick delivery thankyou
Verified
Very helpful and prompt service.
Very helpful over phone. Prompt delivery. Good value for money.
Verified
Quick delivery and really good price compared to other retailers.
Verified
Overall..Fantastic
Great prices, speedy dispatch, well packaged and great courier service
Verified
Good prices. Lights arrived on time,well packaged. Very pleased
Verified
Very good …. but follow up was more lead by me
Verified
Very efficient telephone order quick delivery time accurate compatible product
Reply from moonlightdesign.co.uk
Thank you for your review, we’re delighted to hear the order process was efficient and the product worked perfectly!
How reviews work at Trusted Shops
You’ll find three types of reviews on Trusted Shops company profiles. Verified reviews have been collected by companies while being a Trusted Shops member, and have been verified. Reviews without a label have been written proactively by users and haven’t been verified. Companies can choose to add reviews from other review platforms to their company profile. These are marked as imported and aren’t included in the overall rating. Imported reviews are not verified.
Contact
Visit websiteAbout
As one of the country’s leading online lighting specialists, Moonlight Design offers the very best designer and lighting brands. From renowned outdoor lighting specialists such as Konstsmide, Collingw...