Review summary
Customers consistently praise the fast and prompt delivery, often receiving their orders as quickly as the next day. The quality and appearance of the lighting products are highly regarded, with many describing them as beautiful, stylish, and high-end. Customer service is frequently highlighted as friendly, helpful, efficient, and prompt in resolving queries or issues. Products are also noted to be very well packaged, ensuring they arrive undamaged and in perfect condition. Many reviewers appreciate the competitive pricing and good value for money, especially compared to other retailers. Communication about orders and delivery is generally appreciated. A few reviews suggest there is room for improvement in order and delivery notifications.
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How Trusted Shops prevents fake reviewsReviewsmoonlightdesign.co.uk
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Verified
Good price and prompt delivery
Order was done dispatched and received quickly. Was like for like replacement of light/fan. No complaints with Moonlight. Good price. However couldn’t get Mantra app to pair with the light . We have tried and tried. Our previous one of exactly same model from 5 years ago paired but this one won’t with iPhone. Mantra need to update their app
Reply from moonlightdesign.co.uk
Thanks for your feedback, we’re glad the order went smoothly. Sorry to hear about the Mantra app pairing issue; it does seem the app may need updating. We appreciate you letting us know.
Verified
Kitchen Lights
The product looks lovely.
However the fittings are for masonry and I don't know of anyone who has a masonry roof. What should be supplied is plasterboard raw plugs and the appropriate wood screws.
Also, the Fedex driver couldn't be bothered to deliver on a Friday afternoon so gave the excuse that they couldn't find the address. Not the shops fault but they should seriously look at using a more reliable courier service.
Verified
Easy ordering on line for great light fittings
Excellent communications regarding my order and delivery. Swift delivery time.
As a sale item this is excellent value for very well designed light ceiling fittings .
Items came extremely well packaged indeed.
I and not heard of this company before and only found it as a result of a google search for a particular item which I wanted. More marketing would be good as now I’ve found you by accident I will shop with you again
Reply from moonlightdesign.co.uk
Thank you so much for your wonderful feedback! We’re delighted you found our website, and that your order arrived quickly and safely. It’s great to hear you’re happy with the design and value of your light fittings. We really appreciate your support and look forward to welcoming you back for future orders!
Verified
We have now ordered five lights from Moonlight Designs. All are fabulous quality and the delivery fast and efficient. The lights arrived in perfect condition with the boxes immaculate. This is our new ‘go-to’ store for stylish lighting at great prices xx
Verified
Amazing service and stunning lamp
Beth replied to all my emails very quickly and efficiently and made everything she could to get my lamp delivered on time. She was always kind and professional.
I love the lamp, it looks beautiful in my room.
I couldn't have asked for a better service.
Thank you!
Reply from moonlightdesign.co.uk
Thank you so much for your wonderful review, it was a pleasure to help, and I’m delighted to hear the lamp looks beautiful in your room!
Verified
Quick delivery. When delivered parts were broken but within a day the replacement broken items were posted. I haven’t received them yet, but hopefully all will be well when they are.
Reply from moonlightdesign.co.uk
Thank you for your feedback, we’re glad the delivery was quick and that we were able to get the replacement parts sent out right away. We hope everything arrives safely and is perfect once fitted!
Verified
Great all round service
Super quick delivery, competitively priced item and delivered by a professional and reliable courier firm ensuring the parcel arrived undamaged.
Verified
I ordered this light as a Christmas present for my daughter and it was delivered to her in a box with a picture of the light on the side of the box, so it’s spoilt the surprise as she knew what it was. Particularly at this time of year, I would’ve thought you would have thought about this and sent it in a plain box. So disappoint.
Verified
The light is beautiful and I feel it was a good price. My daughter is moving into a new property and I will be recommending your website
Verified
Great price and speedy delivery
Great price, communication and speedy delivery. One third cheaper than John Lewis!
Verified
I bought a replacement glass for my standard lamp. It came very promptly and very well packaged.
Verified
Excellent Customer Service
Order was despatched same day and arrived following day. There was an error with order and there was immediate action and very satisfactory resolution with efficiency and speed. I'm also very happy with product which is exactly as expected. THANK YOU
Reply from moonlightdesign.co.uk
Thank you so much for your kind feedback. We’re glad we could resolve the issue quickly and that your order arrived promptly. It’s great to hear the product met your expectations and we really appreciate your support.
Verified
Lovely light and exceptional customer service. Very prompt response and helpful
Verified
Ceiling lights arrived very quickly and were well packaged. I haven't fitted them yet, so cannot comment on that!
Reply from moonlightdesign.co.uk
Thank you for your review, we’re glad to hear your lights arrived quickly and safely! We hope you love them once they’re fitted.
Verified
Lights are beautiful and great quality. Arrived the day after I ordered them and were very well packaged up.
Reply from moonlightdesign.co.uk
Thank you for the lovely feedback, we’re delighted you’re happy with the quality and that they arrived so quickly and safely!
Verified
Great service and we absolutely love our rattan shade. It’s excellent quality and very stylish.
Verified
Easy to order online extremely fast delivery in fact next day. Well packaged lovely light fitting
Verified
Stunning Floor Lamp
Excellent fast delivery. Absolutely stunning floor lamp. Beautiful quality. Easy to assemble.
Reply from moonlightdesign.co.uk
Thank you for the lovely feedback, we’re so pleased you’re happy with the floor lamp and the quick delivery! Enjoy your beautiful new piece.
Verified
Beautiful light , lexcellent customer service and very quick delivery thankyou
Verified
Very helpful and prompt service.
Very helpful over phone. Prompt delivery. Good value for money.
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