houseoftents.co.uk

Reviews:

Checked out the House of Tents website for a new marquee. Found a marquee that suited our purpose . Ordered and paid for the marquee following the online format and found the process easy. I subsequently received an e mail from the delivery company providing a delivery date which unfortunately they did not meet because they failed to collect all of the parts from the collection depot. The marquee was finally delivered a few days later. The marquee arrived in 6 cardboard boxes, 3 of which were torn and damaged with the end of one box torn apart. The delivery driver said he struggled with the boxes on his own. The 3 torn boxes all contained metal frame parts which on inspection seem to have survived the ordeal. Won't know about the canvass until it is fully erected. I have purchased from this company before. The marquee is good. Delivery could be improved.

I bought 5x5 pro plus marquee four years back. I had couple of queries before buying. Their technical team was quite helpful and marquee was delivered on time. Assembly Instructions 4 years back were not ideal, but they have recently improved them. I sometimes have to refer to them during installation, so downloading a fresh pdf copy comes in handy. Assembly for the first time took me couple of hours. You need atleast 2 people, but some steps require 3-4 people. I have assembled it few times over the years, so now I can assemble it within an hour. This marquee is solid and perfect for parties during colder and windy weather. I recently needed help with couple of spare parts and their customer service team promptly sorted them out for me.

Great customer service from making enquiries before ordering through to chasing deliveries - one item not delivered by the couriers (not house of tents fault) but they chased and sent replacement once they had no update form couriers. The marquee has just been erected and is sturdy and good quality - I went for the thinner material which is more than sufficient for using a few times a year. We like it so much we might keep it up for a few weeks after the planned party so we can arrange a few more get togethers!

I had a few problems with the delivery company, there was a box short and they just said that was all they had, the 4 boxes instead of the 5. I phoned up customer services, it was Michael and Jacob. I name them as I just wanted to say how good they were, very helpful and understanding. They sorted the problem out with the mixing box and the tent went up as it should. A few of the parts were damaged and some missing, but that was sorted out in no time. Very good experience and a great product.

Fantastic service and the product exceeded my expectation in how well constructed packaged and ease of assembly I did it single handed in 1 day. Without doubt the best self assembly product I have purchased in 50 years. Well done to all involved and one big thank you

Packaging could have been done better. Pipes boxes are good and will work to store. However, other materials were stuffed in three boxes for three marquees I ordered, heavily loaded. It cannot be use for storage after 1st use.

The gazebo purchased was easy to build with very easy to follow instructions. The after care services was also very good when we had to replace the gazebo roof cover. Enquiry emails was also quick to respond from yourselves.

Ordered online, but before placing order checked by phone that delivery would be pre Easter, even better it was next day. Perfectly packed and easy to assemble - a top quality product and service to boot - what’s not to like

The overall process of purchasing the new Gazebo was very easy to follow. Delivery was as discribed and the Gazebo arrived on time.

Well built greenhouse , the only one thing I would say is that the handle cheapens the greenhouse it’s just plastic

Haven’t put my gazebo up yet as still doing patio but they were so quik delivering it and all looks packed well

Product and delivery good, I am now going to test your spares department to repair an earlier purchase

The speed of response and level of service provided by Amira was really impressive

Quick delivery and good quality. Assembly instructions a bit confusing.

Very swift delivery and we were kept well informed about progress.

Great customer service, versatile and easy to assemble product

Great service. Yet to use the gazebo but looks sturdy.

Great buy, easy to put up and sturdy. Does a great job

Rapid delivery, excellent competitive prices!

All ways good service and good products