Amazing customer service, we had a little delivery damage, 100% resolved with little effort. A pleasure buying from a company that take pride in their customer service.
Well done all at Houseofyents and TOOLPORT GmbH.
I was given no warning of when the delivery would take place. If had been out the driver would not have been able to deliver.
I called the customer service number with a problem before ordering I could not get through to anyone. After delivery I emailed a minor question. I got a prompt response saying look in the manual - I replied the answer isn't in the manual that's why I'm asking. No repl
Two of five boxes showed damage, item going to Spain for assembly next year so difficult to rate
The packages came on different days....which meant that I had to get someone to swap with me so that I could be home on the 2nd day.
The instructions to put up are a bit basic....it would be good if you were told what way up the bars with the holes in the middle were meant to go......also it would be good if you were told that the clips for the stabilising bars should be put on first...
ARRIVED AS SCHEDULE VIA UPS DELIVERY. VERY IMPRESSED AT THE QUALITY OF MATERIALS, NOT SURPRISED WITH BEING GERMAN BUILT.. MANAGED TO ERECT IT MYSELF AND SATISFIED WITH THE LOOK. THE ONLY THING NOW IS HOW IT REACTS IN WINDY AND WET CONDITIONS IN SCOTLAND.
When we placed and paid for the marquee it stated on the website, in stock, delivery 3 to 5 days. NOT SO! we have waited two weeks and it came in dribs and drabs. Not sure of the quality of the actual marquee yet as it's only just arrived. Not happy with level of service and delivery. the jury is still out on the actual product - still in the 5 boxes that came in 3 staggered deliveries.
Nothing wrong with the goods, but the larger packaging arrived torn and distorted, potentially allowing some of the smaller items to fall out and become lost. Luckily, a check revealed that all parts were present and correct.
Greet stuff, quick on time delivery and great prices but customer service is very poor, I tried to call 5 times In different days of a week but never answered. 3 stars ⭐ only for email reply but that was as well not really satisfactory.
A fine product, just what I needed after transporting my Riley Elf needed this for protection of the car especially over the winter. Fits perfect.
After completion the whole structure is surprisingly sturdy and well designed.
Easy to put the frame together, although took a bit longer with the front/back and top covering (mainly due to the wind). Definitely a 2 or 3 person job.
8 days ago
Packaging for the poles was badly damaged but fortunately the poles were ok.
6 Poles That should have been Labelled number 1 were labelled as poles number 7 Very confusing. Overall when constructed the marquee is of good quality and pretty sturdy
I am pleased with my purchase from houseoftents it came in 5 boxes. I bought 4m x 4m marquee white premium 500gms pvc a little disappointed the zips were light weight for the tent. the instructions were not clear on how to put things together. but the tent was good.
Easy ordering on the website. Great video assembly instructions. Fast delivery. The marquee is high quality. The only quibble is that the written assembly instructions included with the delivery weren't totally clear or accurate so we had to puzzle some things out. It took two skilled handymen 10 man hours total to assemble.
Quick, Reliable, Communicative. Can only recommend
9 days ago
Terrible service. No one answers the telephones.Automated reply to numerous emails.False info on the website regarding delivery within 2-5 days. Unable to get my money back
10 days ago
Sadly I had major problems with delivery of my storage tent. It took over three weeks to have only part of the order delivered and then after some help from the company the rest of the shipment arrived but much later than I was told.
I don't know what went wrong but it was very poor.