Reviews for houseoftents.co.uk



Excellent

4.78/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 47 Trusted Shops reviews collected in the last 12 months.
In total, houseoftents.co.uk has already collected 114 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
23/08/2019
Date of order
23/08/2019
23/08/2019
Excellent value for money products , we shopped around before we brought our marquee and did a lot of research , Fantastic customer service, we had a couple of issues , none of which reflected the quality of the tent we brought, Diego was brilliant, very helpful and sorted these out straight away. I wish all retailers could have such a helpful professional team at the end of the phone
5.00
Excellent

Date of publication
06/08/2019
Date of order
06/08/2019
06/08/2019
Our Sunset Premium gazebo arrived very quickly. An issue with minor damage in transit was sorted and replacement parts arrived in just 4 days. Fantastic customer service, great product. Easy to assemble (a bit of effort required to get the final bit of the canopy in place). Looking forward to shelter from sun and rain in the garden. Happy customer
5.00
Excellent

Date of publication
01/08/2019
Date of order
01/08/2019
01/08/2019
We bought a Gazebo after a dreadful experience with a different company, the item is stunning, exactly as pictured, with perfectly labelled parts and detailed instructions. Small issue with a damaged part which was replaced straight away, highly recommend
5.00
Excellent

Date of publication
27/07/2019
Date of order
27/07/2019
27/07/2019
The Company is most definitely the very highest end of Quality in both customer service and their products. I purchased the 4Mt x 8Mt Partytent, Stocktent PROFILine PREMIUM PVC 500 g/m2 green-white 2,0m white roof steel / bolt x 8Mt, and it has all that is synonymous with German Manufacturing, just simply first class in every way. Purchased the carry bag set also, a sound move, would recommend.
5.00
Excellent

Date of publication
17/07/2019
Date of order
17/07/2019
17/07/2019
Very impressed with the product and the customer service back up was a rare pleasure in today's world.
5.00
Excellent

Date of publication
01/07/2019
Date of order
24/06/2019
01/07/2019
This is the second time of using House of Tents. They are very reliable and have good quality products from my own experience. This time, one of the products I had ordered was faulty. I e-mailed them as soon as I discovered the fault. No quibbling a replacement product was sent out straight away.
5.00
Excellent

Date of publication
27/06/2019
Date of order
27/06/2019
27/06/2019
Managed to reclaim a 12m x 5m marquee from friends and it had two short lengths missing. A call followed by an email to confirm requirement / part number was followed by really friendly call checking everything OK + proforma invoice ... paid online.
Amazed that the parts were coming from Germany but they made it next day Impressive. Thank you. expensive for Express Delivery but worth it
5.00
Excellent

Date of publication
25/06/2019
Date of order
25/06/2019
25/06/2019
Excellent performance all round. Delivery was swift, product great and of good quality. I did call customer services and were very professional and efficient. Can not remember the last time I had such a good service. Would highly recommend to anyone.
4.67
Excellent

Date of publication
21/06/2019
Date of order
14/06/2019
21/06/2019
All done very efficiently and a good product.
5.00
Excellent

Date of publication
20/06/2019
Date of order
12/06/2019
20/06/2019
From my first enquiry to the speedy delivery of my excellent marquee, House of Tents were outstanding.
5.00
Excellent

Date of publication
19/06/2019
Date of order
05/06/2019
19/06/2019
Very happy quick delivery
5.00
Excellent

Date of publication
18/06/2019
Date of order
18/06/2019
18/06/2019
Extremely pleased with the customer service over the with Thomas, Thomas was very understanding and provided options to help with our requirments, I would recommend anyone to you guys.

Kind regards
Rakesh
5.00
Excellent

Date of publication
15/06/2019
Date of order
13/06/2019
15/06/2019
Excellent products and service from house of tents.i highly recommend.5
5.00
Excellent

Date of publication
10/06/2019
Date of order
03/06/2019
10/06/2019
All promises kept. Very pleased with whole transaction. Would thoroughly recommend to others
5.00
Excellent

Date of publication
08/06/2019
Date of order
01/06/2019
08/06/2019
Great service
5.00
Excellent

Date of publication
08/06/2019
Date of order
31/05/2019
08/06/2019
The product seems very well made and should be fine for its purpose. The pictorial instructions for erecting the gazebo could be a little clearer.
4.67
Excellent

Date of publication
07/06/2019
Date of order
08/04/2019
07/06/2019
Do not buy the economy gazebo. It cannot withstand light breezes - the legs buckled on us and the whole thing collapsed with hardly any wind at all. My previous one at half the price off ebay was twice as strong as this one. Money down the drain.
2.33
Poor

houseoftents.co.uk replies: 08/07/2019
Dear customer, thank you very much for your feedback. We regret that our popup gazebo (depending on the use of the client) does not meet your quality requirements. Our goal is to offer our customers the best value for money - in the respective quality segments for different uses and requirements. We would like to help you by replacing the damaged parts. I am sure we can find a solution for this.

Date of publication
04/06/2019
Date of order
27/05/2019
04/06/2019
Great tent and excellent service
5.00
Excellent

Date of publication
31/05/2019
Date of order
20/05/2019
31/05/2019
Good quality product (gazebo) which arrived quickly following order. Would recommend.
5.00
Excellent

Date of publication
30/05/2019
Date of order
17/05/2019
30/05/2019
Marquee arrived on time. Good quality.
Only minor point - we were short a few bolts and hooks even though we made sure we were very careful during erection. Once I notified HouseofTents replacements were sent.
Perhaps they should include a few extra bolts, bungees etc in case their counting is ever short, plus would then give an few spares for any loss, damage during use.
Overall very happy.
4.00
Good

Date of publication
28/05/2019
Date of order
21/05/2019
28/05/2019
Placed the order at 13:45 and received the order the following day
5.00
Excellent

Date of publication
27/05/2019
Date of order
27/05/2019
27/05/2019
Very happy with the delivery, product and service of the 5m x 10m party tent. It's easy to construct and erect. The only two minor and irritating niggles about the goods are:
Each of the twelve base plates has three holes for the ground pegs, yet only 32, not 36 are supplied....
Four guy ropes are supplied, each with a longer peg. However, the quality of the guy ropes is poor
4.67
Excellent

Date of publication
25/05/2019
Date of order
18/05/2019
25/05/2019
Very good service and great quality product.
5.00
Excellent

Date of publication
24/05/2019
Date of order
24/05/2019
24/05/2019
Swift delivery and gazebo, while the upper end of price for such things, is a high quality item, fairly easy to construct, great weatherproof material and looks good when up. Currently on our patio sheltering kitchen units and providing a weatherproof work place, then will become a garden feature.
5.00
Excellent

Date of publication
20/05/2019
Date of order
20/05/2019
20/05/2019
Ordered Gazebo 4.5m x 4m arrived within a week of confirmation of order.. After a couple of weekends use and No Fault whatsoever of House of Tents we had to get a couple of replacement bars and there service in getting these replaced was excellent.
5.00
Excellent

Date of publication
20/05/2019
Date of order
20/05/2019
20/05/2019
Dear house of tents
We at the soar boat club have just erected our
12x8m marquee (20/5/19)provided by yourself and would like to thank you for your excellent service and such a wonderful product
5.00
Excellent

Date of publication
20/05/2019
Date of order
12/05/2019
20/05/2019
Arrived on time, easy to put up although better instructions on how to fit the canvas top would have been helpful. Well made and of good quality.
4.33
Good

Date of publication
19/05/2019
Date of order
29/04/2019
19/05/2019
Perfect service. Responded to my email straight away. Product first class extremely pleased with product and service.
5.00
Excellent

Date of publication
19/05/2019
Date of order
09/05/2019
19/05/2019
Really good communication when letting me know about delivery, fast delivery. Haven’t looked at the tent yet however I’m assuming everything is going to be there in good quality
5.00
Excellent

Date of publication
16/05/2019
Date of order
09/05/2019
16/05/2019
Ordered a 3x4 meter gazebo on Thursday evening and it was delivered midday the following Monday. Never received any tracking info from UPS so was left in the dark as to when it would actually arrive, luckily someone was in to receive. The quality of the product is more than satisfactory for the price paid.
It was a bit fiddly to erect however no dramas and the gazebo is up and looks fantastic.
5.00
Excellent

Date of publication
13/05/2019
Date of order
06/05/2019
13/05/2019
I am happy with the delivery time, although there was some damage to the Frame. I have not yet fully erected the tent and will not do so for a few weeks.
4.00
Good

Date of publication
13/05/2019
Date of order
05/05/2019
13/05/2019
Superb marquee, exactly as described. Worth every penny.
5.00
Excellent

Date of publication
11/05/2019
Date of order
01/05/2019
11/05/2019
Would recommend as promised on the advertisement good quality
And fast delivery
4.67
Excellent

Date of publication
09/05/2019
Date of order
02/05/2019
09/05/2019
Goods as expected but not having a delivery time slot resulted in me waiting all day for delivery till 17:55hours.
3.00
Fair

Date of publication
09/05/2019
Date of order
30/04/2019
09/05/2019
Easy to order. Fast and efficient delivery service. Did exactly what they said they would do. Inspired confidence.
5.00
Excellent

Date of publication
07/05/2019
Date of order
28/04/2019
07/05/2019
one parcel was missing on the first delivery but the customer service team were very helpful in resolving this
4.00
Good

Date of publication
07/05/2019
Date of order
23/04/2019
07/05/2019
Absolutely brilliant company excellent thank you
5.00
Excellent

Date of publication
29/04/2019
Date of order
22/04/2019
29/04/2019
The tent was delivered ahead of schedule and the whole process of ordering was very easy.
5.00
Excellent

Date of publication
29/04/2019
Date of order
22/04/2019
29/04/2019
Great quality Marquee, time consuming to erect due to the number of nuts & bolts, but very sturdy when completed. The only negative comment is that the outer pole covers need to have Velcro tape along each side as they do not seal at all.

Overall the Marquee looks great and it is of sturdy high quality.
5.00
Excellent

Date of publication
23/04/2019
Date of order
14/04/2019
23/04/2019
Excellent service. Fast delivery. Very happy with my purchase.
5.00
Excellent

houseoftents.co.uk

Contact
Gutenbergring 1-5
22848 Norderstedt
Germany
Tel: +49 (0)40-60872717
Fax: +49 (0)40-60872737
e-commerce@toolport.de
houseoftents.co.uk
Owner
Toolport GmbH
Gutenbergring 1-5
22848 Norderstedt
Germany
Trade register
Amtsgericht Kiel HRB 8223 KI
Authorized representative
Stephan Weiß, Marc Schmidt
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with houseoftents.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.