Review summary
Customers consistently praise the speedy and reliable delivery, with most orders arriving on time. The high quality and sturdiness of the products are frequently highlighted, and many find the assembly process straightforward when instructions are clear. Customer service is often regarded as responsive and helpful, and the products are generally seen as offering good value for money. Packaging is usually protective and effective in keeping items safe. However, some customers report occasional delivery delays or issues with couriers. There are instances of products arriving damaged or concerns about long-term durability. A number of reviewers criticize slow customer service responses or poor communication. Some customers encounter difficulties with the assembly process due to unclear instructions or missing parts, and the quality of assembly instructions is inconsistent, with some finding them confusing or incomplete. Additionally, there are recurrent mentions of damaged or inadequately wrapped packaging, and some customers feel the cost of replacement parts is too high.
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Verified
Four and a half stars really! A couple of small points;
Surprised by the delivery - message from DX stating delivery due on the following day - actually delivered by an unmarked van the day before apparently due. OK - we happened to be at home and got the assembly completed that afternoon.
It wasn't immediately obvious how the side panels were to be fitted. This took a bit of trial and error
The part number identity labels could be a bit bigger and easier to identify when unpacking. The assembly instruction pictures were OK - not having seen the labels on the four uprights made step 3 puzzling for a few minutes.
One end of one of the curtain rail track pieces was slightly bent so the the hanger hooks fell out - not clear whether this was due to handling in shipment/delivery - packaging was bit scuffed and had a few tears but seemed OK. Lots of tape on the carton and all of the separate component packs. I remounted the hanger hooks and squeezed the rail together OK ( about 3mm.
Other than those points - much pleased with the assembled unit.
Verified
Nice and simple to order, delivery was quick. I read lots of reviews and then I made my decision to purchase, I bought a waterproof gazebo, it looks lovely and was so easy to put together (or do my son said) 🤣 we have had no rain to test it yet but it’s definitely a great thing to have to keep in the shade. Screwed down to concrete and the fittings were supplied so it’s very sturdy. Best price online as well, happy customer here!
Reply from houseoftents.co.uk
Dear Customer,
Thank you very much for your kind feedback. We are delighted to hear that your experience with House of Tents was smooth and satisfactory, from ordering to delivery. It is wonderful to know that your waterproof gazebo is both sturdy and easy to assemble, providing excellent shade for your outdoor space. At House of Tents, we strive to offer quality products with great value, and your positive comments are truly appreciated.
Thank you very much and best regards,
House of Tents
Verified
Fast delivery, basically easier to build than a small greenhouse. Spare parts appreciated, maybe more holes for the thick vertical square poles in the future for wood deckings but thats the only thing i can think of that would need improving although its not that big of a problem considering even without screwing anything in, the wind didnt seem capable of blowing the gazebo away.
Reply from houseoftents.co.uk
Dear Customer,
Thank you for your kind feedback regarding your recent experience with House of Tents. We are pleased to hear that the delivery was fast and the assembly was straightforward. Your suggestion about adding more holes for the thick vertical square poles to accommodate wood deckings is greatly appreciated and will be taken into consideration for future improvements. At House of Tents, we strive to deliver products that are not only practical but also durable, ensuring your satisfaction and safety even in windy conditions.
Thank you very much and best regards,
House of Tents
Verified
After a small delay in delivery (but given the extremely hot wether understandable) all arrived. Could do with more advice on what weights when used on non grass surfaces are required to make it safe and I think the pegs issued are really not adequate if they were being used, bit other than that looks good value for money - the only question now is will it last. Being used as a Big Band shelter for outdoor concerts.
Reply from houseoftents.co.uk
Dear Customer,
Thank you for sharing your experience with Toolport GmbH. We appreciate your understanding regarding the delivery delay during the exceptionally hot weather. Your feedback about the weights and pegs is valuable, and we will certainly take it into consideration to improve our products and guidance. We are pleased to hear that you find the product good value for money and hope it will withstand the demands of serving as a Big Band shelter for outdoor concerts.
Thank you very much and best regards,
House of Tents
Verified
Excellent gazebo onc constructed.
It is a really good gazebo. Strong, sturdy, looks nice, heavy and top quality side panels. Giving 5* because it is excellent once it's made. A few negatives however.
The construction instructions are a bit minimal and seem to rely on prior knowledge of such building. Two T bolts have to be slid into the roof struts at an early stage but this is not indicated very clearly and is shown next to a picture of the same bolts being used in a different way. Our son, an engineer, worked it out, but it meant we had to take the whole roof off and do it again to correct the mistake. One cross strut was missing a hole and we had to drill it out. The zips on the side panels are not as good quality as the panels themselves. They function but we're wondering how long they will last.
Verified
When an order goes wrong due to some damage during transit-you despair and worry how long it will take to get it resolved and more importantly will I be able to speak to a human !!Well Igor answered the phone took details and has resolved the issue after just one phone call. The response was excellent and the product quality was first class.It is good to know that if you have a problem it can be sorted without fuss or a drama-THANK-YOU -Brian
Verified
Brilliant service yet again contacted them to see if I could do what I wanted to do in extending the one that I’ve already got and gave me the advice that was needed so if you want a company that is professional and helpful you your needs can’t recommend them high enough I would attach pictures but still got to level the ground for the second one
Reply from houseoftents.co.uk
Thank you for sharing your positive experience with House of Tents. We are delighted to hear that our team was able to provide you with the professional advice and support you needed to extend your existing setup. At House of Tents, we pride ourselves on delivering exceptional service tailored to our customers’ needs. Your kind recommendation is greatly appreciated, and we look forward to assisting you with your next project once the ground is ready.
Thank you very much and best regards,
House of Tents
Verified
Great company but poor delivery contractor.
I have purchased from House of tents on many occasions and always find the experience pleasant, however on this occasion the company they used to deliver the order was less than professional. The driver was met with no one on site to accept the deliver and even with the weather being rain for the next 3 days and raining on the day of delivery he still decided it would be better to leave the items in the rain just inside the gate, even though there was a very large car port some 20 feet away where he could have left the items out of the rain. By the time I returned the items were almost impossible to move as they were soaking wet and the cardboard was disintegrating as you tried to move them. I have had similar experiences from this parcel company and try always to avoid using them as their drivers have no care for their clients or parcels. you can see on the photo attached the items were in the open as it was raining hard, the parcels are already soaking wet.
Reply from houseoftents.co.uk
Dear Customer,
Thank you for sharing your experience with Toolport GmbH. We truly appreciate your continued trust in our company and regret to hear about the delivery issue you encountered. We strive to provide excellent service at every stage, and we will address your concerns with our delivery partners to ensure parcels are handled with the utmost care, especially during adverse weather conditions. Your feedback is invaluable in helping us maintain the high standards you expect from Toolport GmbH.
Thank you very much and best regards,
House of Tents
Verified
Fantastic Gazebo worth 5*
While the gazebo is gorgeous, I have given House of Tents 4* overall due to the lack of communication in the week after purchase. The website stated delivery on a certain day and that didn’t happen, so I tried emailing twice to find out what was going on. Didn’t get a reply, but when we phoned up the following week we spoke to two people who were very helpful and apologetic. Just sending us an email reply would have managed our expectations as we’d started to think the gazebo was out of stock! It wasn’t, thankfully. It is really well made and designed beautifully. So I’d recommend the gazebo, but it might not turn up as quickly as stated! Staff very polite and helpful when we spoke to them too.
Reply from houseoftents.co.uk
Dear Customer,
Thank you for your thoughtful feedback regarding your recent purchase with Toolport GmbH. We are delighted to hear that you find the gazebo gorgeous and well-made. Your comments about the communication delay are sincerely noted, and we truly appreciate your understanding in this matter. At Toolport GmbH, we strive to provide not only quality products but also a seamless customer experience. Your recommendation means a great deal to us, and we will continue to work on improving our communication to meet our customers' expectations more effectively.
Thank you very much and best regards,
House of Tents
Verified
I threw away a gazebo because it had no makers name and it was not possible to get a new roof. It was thus...useless. how good it was to get yours to replace the old one. The delivery was fast. The equipment was of the highest quality.the instructions were absolutely brilliant. I had it up I one day working on my own. Your facilities for every kind of spare part, even for replacement eyelets for the curtains, is second to none. And the price? Well! I do not know how you can do that gazebo for ONLY ££499.00 including taxes and delivery. I want another one but have not got the space but, I will tell everyone that I know just how good this transaction has been. Thank you so much.
Reply from houseoftents.co.uk
Dear Customer,
Thank you very much for sharing such a positive experience with Toolport GmbH. We are delighted to hear that you found our gazebo to be of the highest quality, with excellent instructions and fast delivery. Our commitment to providing outstanding products and comprehensive spare part availability is a core value we take great pride in. It is wonderful to know that our pricing and service have met your expectations and that you would recommend us to others.
Thank you very much and best regards,
House of Tents
Verified
Solid construction. I say this because before we pinned it to the ground a gust of wind blew it over the bank onto a bridle way some 6 metres below.
Remarkably, it landed intact. We were able to lift the whole structure (5 people) and walk it back!!
It is now standing and secured. A slight bend in the roof but nothing to worry about.
Solid tent.
Reply from houseoftents.co.uk
Dear Customer,
Thank you for sharing your experience with the product from House of Tents. We are pleased to hear that the tent’s solid construction met your expectations, even in such challenging circumstances. It is wonderful to know it withstood the fall and remains a reliable shelter. At House of Tents, we strive to provide durable and high-quality products that offer both practical use and lasting value. Your feedback truly reinforces our commitment to excellence.
Thank you very much and best regards,
House of Tents
Verified
We haven’t put gazebo up yet…. Not quite ready for it. However the service and speedy delivery was excellent.
We look forward to seeing it in situ and are sure we will love it. Our friends bought the same one from you and it looks amazing hence why we went ahead and bought the same one while still in stock.
Thank u for brilliant customer care.
Reply from houseoftents.co.uk
Dear Customer,
Thank you very much for your kind words and for choosing House of Tents once again. We are delighted to hear that our swift delivery and excellent service have met your expectations. We take great pride in providing outstanding customer care and quality products that bring satisfaction and enhance your outdoor experience. We are confident that your gazebo will look as stunning as your friends' once it is set up, and we look forward to serving you in the future.
Thank you very much and best regards,
House of Tents
Verified
Good quality product, construction can be challenging
Good quality product, delivered promptly. The frame was easy to put together but sliding the roof panels in and securing them wasn't easy, but got there in the end. The instructions on the page with the exclamation mark could be clearer - an indication of some sort that this step (inserting 2 screws into the grooves of the roof support beams) is crucial for the final step of mounting the extra roof support beams would have been helpful. In my case only realised this after I'd installed the roof, including panels. This causes me some significant rework.
All in all, happy with the quality of the product and would recommend to competent DIYers
Reply from houseoftents.co.uk
Dear Customer,
Thank you for sharing your detailed feedback regarding your recent purchase from Toolport GmbH. We are pleased to hear that you are satisfied with the quality of the product and the prompt delivery. We appreciate your helpful suggestions about the clarity of the instructions, as Toolport GmbH is committed to continuously improving the user experience. Your recommendation to competent DIYers is highly valued.
Thank you very much and best regards,
House of Tents
Verified
Having found house of tents while browsing for a gazebo online i was delighted to find everything I needed in one place! I had already looked at some products at other local retailers but was sceptical about the quality . House of tents has a great array of quality and ecstatically pleasing gazebos to suit all tastes. I ordered exactly what I wanted and it was delivered within a week . The delivery process was pretty good too with the option to change the date if necessary when the courier company contact ed to confirm times etc. My gazebo is standing proudly on my patio firmly anchored to the floor . It has added some what to out door area which we look forward to using most nights of the coming summer. I am adding solar lighting as we speak to enhance the setting even more. 😎
Verified
A few glitches but overall very satisfied. Would recommend.
Comms during the purchase process was good, but I was very disturbed at having to provide a copy of my passport to verify my identity. You have to be so very careful these days with such requests. However after I did some checks I felt it was ok to provide a redacted image.
Delivery was efficient but the very sturdy heavy package was almost too much for the single delivery driver. Everything was well packed and build quality was excellent, far better than cheaper models. Assembly was quite easy, but one corner joint was misaligned and I had to make some minor adjustments with drill and grinder. The canopy was made of heavyweight fabric which tool some effort to fit, but was tight and neat once in place. All in all a very good buy I think but ask me again in 6 and 12 months to see how it stands up to British weather.
Verified
Ordering was very easy to do and the after sales customer service was excellent. I have not used the tent as yet but I can see the quality of the product, my only negative was the packaging it did not stand upto the handling of the couriers as one package was in a terrible state, perhaps wrapping the boxes in film would make it more robust.
I would still recommend house of tents if you require any equipment.
Thank You.
Verified
Very easy to navigate website and easy to order. The canvas replacememts were delivered when they said they would be.
This is the third set Ive had as I use them at a small cafe I own.
Just a small comment. The new black velcro fastenings arnt really man enough for the job and its a shame the interior tie backs have been omitted. I have had to get a friend to sew some interiors tie backs ontot he canvas to stop it blowing around.
Verified
We purchased our party tent on March this year, delivery was quick and the communication from hose of tents was very good. The only down side was the packaging, it had burst open but that I believe was due to the carrier, unfortunately a quantity of small parts went missing and this was dealt with very quickly. I have not built the party tent as yet but the parts all look a good quality and we look forward to using it for our family bbq and for many more events.
My only suggestion for the packaging would be to wrap the boxes in cling film to prevent the boxes from tarring and this would prevent any small parts falling out.
I can't fault the company and thier after sales are excellent I would deal with them again and would recommend them if you are looking for similar item's thank you very much for all you have done.
Verified
The Gazebo is
The Gazebo is perfect for my needs. However the building of this is something else! When you suggest that it should take around three hours to complete, then you must have a team of experts doing it. I had a man who already purchased the same product and new what do do, it still took us eight hours!
Reply from houseoftents.co.uk
Dear Customer,
Thank you for sharing your experience with the gazebo from Toolport GmbH. We are delighted to hear that the gazebo suits your needs perfectly. We appreciate your feedback regarding the assembly time, as we strive to provide accurate estimates to ensure a smooth experience for our customers. Your comments are valuable and help us improve our product guidelines and support materials.
Thank you very much and best regards,
House of Tents
Verified
Excellent Customer Service. You can easily speak with customer services during office hours and all staff are extremely helpful. There was a problem with the courier not being able to find our address and staff helped me resolve this issue quickly and efficiently.
Reply from houseoftents.co.uk
Thank you for taking the time to share your positive experience with House of Tents. We are delighted to hear that our customer service team provided you with helpful and efficient support in resolving the courier issue. At House of Tents, we are committed to delivering exceptional service and ensuring customer satisfaction at every step. Your feedback encourages us to maintain and improve our high standards.
Thank you very much and best regards,
House of Tents
