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Top positive review
23 Jul 2023
Verified review
Very pleased with mower, ease of purchasing and speedy delivery by DPD.
This mower was not the cheapest option but I read various reviews from different places and it came out on top. I hope it will prove as reliable as my last small electric mower (Flymo but the same model was no longer available anywhere. Time will tell. That is the problem with reviews isn't it? Performance of things like this and longevity can only be reviewed after say a year and NOT at the point of purchase!!!
Absolutely awful experience. My mower arrived with missing parts. I contacted them immediately via phone, was advised to email in, followed their instructions. They ignored emails, were difficult to get hold of on the phone, didn't take any of the action they said they were going to. After nearly a week of waiting for them to send the missing parts they still hadn't so I decided to return. Again no communication, didn't acknowledge the return, and didn't refund despite stating they would. Had to go through PayPal disputes to get my money back. Avoid these lot at all costs and go to literally any other supplier!
Ordering was very easy on line and I am looking forward to getting my new mower however apart from an order conformation have heard nothing from them, which is a bit concerting, when you have paid a lot of money.
I emailed them to get an ETA for delivery and was told it takes between 1-4 days and I would get a dispatch and tracking email. These times scales have now passed and despite a follow up email t them I haven't heard anything back from them so still no mower
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28 Mar 2024
Verified review
No oil received with mower
As part of the order there was a bottle of oil included in the price. I reported that this was NOT included when mower was delivered. I have since communicated several times via email to explain that the oil has still not been received. The response so far from the sales team is that it is always posted separately. Once again I have let them know nothing has been received.
I also note I am not the only customer to raise this complaint.
What I would like is for the oil to be received or a refund for the same.
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11 days ago
Verified review
Genuine article and the cheapest including postage on line by far, just shows how much mark up other sellers put on their items for sale. I have never understood why some sellers have such high mark ups, is it not better to have a good turnover with many items sold than waiting to sell one item at a high price?
I have tried buying local to patronise shops where I live but some actually try to sell at a higher price than manufacturers recommend retail price, I wonder who buys from them?
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1 Apr 2024
Verified review
Overall I scored it good, but gave one star less due to one item not being sent at the same time as the other two with all 3 items being on the same order.
If something is on back order that's fair enough but there wasn't any communication to advise me which lead to me emailing them.
Not a major issue but something I thought I'd messed up.
Overall though, good pricing, genuine parts so would definitely give them my business in the future.
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9 days ago
Verified review
Delivery issues
I’ve had to give only three stars because we had so much trouble with your delivery provider - DX. The mower was scheduled for delivery on a Thursday but did not arrive until the following Monday, and even then not at the time we were promised. We spent a number of days in the house, waiting for deliveries that never came. We had to phone DX to find out what was going on.
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Answer by mowers-online.co.uk
9 days ago
Hi,
Thanks for your review. We are sorry to hear of the issues you had with our couriers, DX. We have passed your comments back to them in the hope that this sort of issue can be avoided in the future.
Kind regards
The Mowers Online Team
4 Apr 2024
Verified review
Mountfield MTF 66 MQ-827M
Item arrived in the suggested time scale but would liked to have had more updates on order progress.
The battery charger that arrived with it is unusable as it has not got a 3pin plug it has a 2 pin round plug.
Satisfied with the product apart from the incorrect charger.
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26 Mar 2024
Verified review
Wide variety of mowers.
I felt communication could be better because there was a delay in my order and the responses I got were different each time I phoned.
Once the problems at Mowers Online were resolved, what ever they were, I received my mower very quickly
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1 Apr 2024
Verified review
Mistake sorted in quick time.
I ordered a chainsaw but put the wrong house number on the delivery address.Realised this in time I phoned them and they were able to correct my mistake and I still had it delivered on time(2days) Thanks Aly.
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21 Mar 2024
Verified review
I was well pleased with this company.I did have a short wait for the part as it was out of stock but they did apologize for the wait. Would use this company again . A+++
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22 Mar 2024
Verified review
Items delivered were as described on the WEB page. WEB page was easy and clear to use. Ordered products were delivered on time and well packaged.
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4 Apr 2024
Verified review
Company response
My initial review rates the company as poor as they had not responded to an email. However, it was found and the company reacted immediately.
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22 Mar 2024
Verified review
Good service excellent kit. easy to manage, copes with early season longer than normal grass creates a good finish.
Would use them again.
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6 Apr 2024
Verified review
The petrol can was not delivered with the mower! You really do need to be able to obtain petrol with a petrol lawnmower.
Just saying!!
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Answer by mowers-online.co.uk
6 Apr 2024
Hi,
Thanks for taking the time to leave a review. You ordered a lawn mower and starter kit from us and as you will appreciate both these items come in large boxes.
Unfortunately during delivery these boxes can sometimes be separated in the carrier network and arrive on different days.
We could put everything into one huge box but that would require a huge amount of additional cardboard to be used (not very environmentally friendly) and it would add significant additional cost to the product which most customers won't pay for.
Kind regards
The Mowers Online Team
1 Apr 2024
Verified review
Excellent machine but self propelled mode is too fast. I need that mode to help on slopes but I can’t run up them at the same time.
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13 days ago
Verified review
Delivery time was excellent, however the courier left our parcel on the footpath outside our gate. Luckily we have honest neighbours
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2 Apr 2024
Verified review
Good value and easy to order online. Pity it took several days and a couple of chases to get what was a stock item on its way to me.
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13 days ago
Verified review
The service was really prompt and the mower was shipped the following day after placing my order. Price was very competitive too.
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5 days ago
Verified review
Great Company
Great price, great service and delivery, can't fault Mowers-Online. Would definitely recommend and would certainly use again.
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