mowers-online.co.uk
Reviews:

1,457 reviews in the last 12 months13,308 total reviews  

4.38
Good

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Top positive review

24 Apr 2024
 Verified review
Ease of ordering. Bit of an issue when it arrived on two pallets. I’m in a wheel chair so struggled to unpack on my own.

Top negative review

22 Jun 2023
 Verified review
Absolutely awful experience. My mower arrived with missing parts. I contacted them immediately via phone, was advised to email in, followed their instructions. They ignored emails, were difficult to get hold of on the phone, didn't take any of the action they said they were going to. After nearly a week of waiting for them to send the missing parts they still hadn't so I decided to return. Again no communication, didn't acknowledge the return, and didn't refund despite stating they would. Had to go through PayPal disputes to get my money back. Avoid these lot at all costs and go to literally any other supplier!
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Reviews for mowers-online.co.uk

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10 May 2024
 Verified review
Great product (Hayter Hawk 43 Cordless) at an exceptional price. Delivery was excellent & I was kept informed throughout the process contrary to some other reviews I'd read before purchasing so absolutely no issues on my part. Mower itself is a quality piece of machinery, good high quality plastics and polymers used which give it a solid, well made feel & the fact its made in Britain was another selling point. This is the first time I've ever purchased an item from Hayter but it won't be the last, in comparison to other manufacturers this Mower is easily one of the best in this price range. Overall very satisfied with all aspects of my online purchase. Thanks to all the team at Mowers Online!
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11 days ago
 Verified review
Fast delivery and great mower: ordered Tuesday/dispatched Wednesday/ arrived Thursday. As for the mower: I bought a Hayter Hawk 36 battery mower. I gave up on Bosch mowers when all their 'so-called improvements" to design just made things worse. With the Hayter there are too many noticeable GOOD DESIGN features to list them all here - from the short wheelbase and roller design that make for manoeuverability to the battery & charger... It's the best. Just one niggle that applies to all the mowers I've looked at - I'd like a 15mm cut height.
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14 May 2024
 Verified review

Lawn mower purchase couple of glitches

Recently ordered a mower and quick delivery. Product had slight damage to casing. Took a while to get through to company and after chasing they agreed to send replacement casing. Had to chase again for confirmation of despatch but now received mower up and running and working well. Staff are friendly and helpful when you can finally get through. I believe the company should employ additional staff to deal with incoming phone calls to avoid customers having to keep chasing company and waiting for a long while in queue.
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3 days ago
 Verified review

Don't use wet sand to fill it

Took a day or two longer to be delivered than expected. It says for water or sand ( sand makes it heavier and better for rolling flat) however the hole to put water in is great for a hose pipe but it's the same 20mm hole to put sand in, if you buy this roller and put sand in put dry sand in not wet sand as it took two hours to put in two bags of builders sand.
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5 May 2024
 Verified review
Ordering was simple, choice of finance fits perfectly, delay in confirmation of order email which was concerning, next morning it was in my inbox, on the 4th day they dispatched overnight carrier, arrived next day 4 stars because I emailed about the confirmation of order but received and email response 4 days later 🤣 All in all stunning lawn mower 👍
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5 days ago
 Verified review
Ordered as it was a nice price and fitted to my budget. Only thing is I felt like they could of informed us what was happening with the order, nothing bad just use to emails saying we have your order won't be long. I ended up phoning up to be sure, talked to a lovely person and received order the next day. Very happy and would use them again
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3 days ago
 Verified review

Poor communication

Placed order 8 May - when requested update on order was told to wait 7-10 days Sent 2 emails which received no reply Eventually waited online for hour to speak to someone- only to be told order hadn’t been sent to warehouse Miraculously built and sent out next day and delivered 22 May Zero communication or urgency
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11 May 2024
 Verified review

Recommended.

Competitive pricing with a very helpful and efficient service. After realising I had made a mistake when placing my order, my error was rectified by the salesperson on my behalf and the mower was subsequently delivered swiftly. I am completely satisfied with the service I received and couldn't ask for more.
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11 days ago
 Verified review

Buying easy, returning non existant

The order was made and dispatched in a timely fashion, however, the ordered item was not suitable. On filling in the return portion of the online section I have heard nothing. I now have a part, in the same condition as I received it, and no idea if or how to return.
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9 days ago
 Verified review
Delivery was easy. Delivery driver was super helpful and friendly. There are two things that could be better….the email and invoice weren’t clear when it would be delivered. The instructions could be better, especially when you are building the grass box
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3 May 2024
 Verified review
Construction not accurate enough so certain parts don't line up. Instructions are only just sufficient as long as you concentrate and take time. I'm still trying to get the front panel on as the hinges are not the same distance apart on base and side.
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8 days ago
 Verified review

Purchase of mower pull cord

I requested 4mm cord. The cord supplied was thicker than I requested meaning I had difficulty threading it. Hole on mower had to be enlarged. Not sure what was supplied but 4.5-5mm? Cord was measured accurately using engineers tools before order.
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Answer by mowers-online.co.uk
8 days ago
Dear Mr Mason, Thanks for your review. The cord you were sent was the 4mm cord you ordered. If you would like to send the recoil rope back to us we wil gladly send you a smaller size under our 90 day money back guarantee. Kind regards The Mowers Online Team
4 days ago
 Verified review
Engine started with first pull of starting cord and runs very smoothly. The grass collection 'box' is a somewhat flimsy fabric compared to previous rigid constructions which would be preferable. However the current mower cuts and collects well.
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21 hours ago
 Verified review
Part of order got lost in the post but thanks for replacing promptly. Curiously Pay Pal decided to refund and even thought I told them it had been replaced decided not to take the refund back. rest of order and subsequent order were fine.
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13 May 2024
 Verified review

Getting it right

The initial order was sent promptly but went missing on its way to me. I emailed to make them aware and a fresh order appeared at my door the next day.... Things can go wrong but it's how you deal with it that's key.
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14 May 2024
 Verified review
Fast delivery, well packaged. Happy customer. Only problem for me was the weight of the box ...being an older lady it was a struggle..perhaps give advise that help may be required by some people?
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28 Apr 2024
 Verified review

Good customer service and assistance

I intended to purchase an item but in the end i didn’t due to a delay in availability. I was refunded and I’ll await for it to be in stock. Good customer service and would recommend.
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13 hours ago
 Verified review

Ordering was easy, arrived on time

I ordered a cable for my (fairly old) Masport mower. I was pleased that they had one. Ordering was easy, it arrived on time and my mower is up and running again - thank you
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2 May 2024
 Verified review

Slow to arrive

Took too long to arrive and the packaging was quite badly damaged, but thankfully only superficial damage to some panels (slight dents and creases). Going together easily.
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13 May 2024
 Verified review
Excellent product , delivered on time with care . Prior to receiving the product I spoke with customer care and they offered excellent support
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