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Review summary
Customers frequently praised the speed of delivery, the helpful and responsive customer service, and the support team’s efforts in resolving complex issues. Many found the website easy to use and the ordering process straightforward. The wide range of parts and products available was also appreciated for its comprehensiveness, and pricing was generally viewed as competitive or excellent value. A number of customers highlighted clear communication regarding their orders, and most expressed satisfaction with product quality and fit. However, some customers experienced significant delays or unclear delivery timelines, and a notable minority reported difficulty reaching customer service staff or getting satisfactory resolutions. A few customers desired an even broader product selection, and some encountered minor difficulties or missing information on the website. There were also frustrations expressed over lack of updates or slow responses about order status. Additionally, several customers noted issues with faulty or missing parts upon delivery.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsmowers-online.co.uk
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Verified
Online ordering was very easy, ordered on Saturday and delivered the following Wednesday, I was kept informed at all times and the tracking of the delivery was accurate.
The mower was well priced and was very good quality, the assembly was strait forward and only took a few minutes..
Verified
We ordered an echo chainsaw, waited about a week and didn't hear anything about it being dispatched. So we contacted them and found out that the chainsaw we ordered had been put into stock wrong and the item they had was ex display and wouldn't come with a box, They offered us a discount on the unit and we accepted. Upon delivery the chainsaw came without a manual without the standard multi tool and without the oil (they send out oil free with every item that requires it)
We emailed they again and they sent out the oil and the multi tool (the wrong multi tool for the machine) no big issues I've got other
Upon first using the saw we found it difficult to start and that it wouldn't runn properly and would cut out frequently. Again not an issues for ourselves as we were able to rectify this ourselves.
However I've never had a "new" two stroke have these issues and expect a fully running and operational item.
So rather disappointed as a general and won't be returning anytime soon
Verified
Mostly pleased.
I bought this to replace a mower i also bought from mowers online 5 years ago. That mower still works but i wanted a self propelled one as i mow lots of lawns now. It works well. The only issue i have is that the instructions show plastic levers to collapse down the handle but instead there are bolts making it less easy to transport in a truck. No briggs and stratton engine this time but i believe the current engine is a Honda from what i can tell online which is almost as good.
Verified
Replacement mower
Excellent mower made in Germany which is a replacement for a similar model that I have had for 15 years.
Well engineered machine and easy to operate and maintain.
It would be helpful if there was an instruction manual in English
Verified
A helpful company.
I bought a sit on lawnmower a year ago and recently managed to damage the cutting blade. I didn’t know what part to buy so spoke to them and sent details over as they asked. They sent me a link to the correct part very quickly. I have now fitted it. I would recommend this company.
Verified
Excellent service helping to find critical parts and shipped quickly.
I had two critical but tiny parts from a pruning chain saw fail. I needed to identify the exact part and then to order. Mowers on-line were brilliant. They helped me find the part and then delivered within a few days. We fitted them and we were up and running again within a few days.
Verified
Having had continuous trouble with my Toro Zero-turn mower with backfiring and hunting, I decided that I needed genuine Toro parts - supecting that the parts fitted by various local service engineers were not genuine. Once I fitted the parts (air and fuel filter) the mower runs perfectly. Many many thanks.
Howeber, as far as your site is cincerned, the search was a little clunky but that does not detract from my review.
Verified
A Good Experience overall.
Easy to navigate website and order process with fair prices. I was'nt in a rush for the item so delivery time was fine. Notification of dispatch to shipper was fine. All in all a good experience.
I did consider looking at ordering other items but the range of manufacturers products did not cover items. I only mention this to indicate that i would use M on Line again.
Verified
Good, could be better at communicating
Was apprehensive given bad reviews on Trust Pilot, and it didn't help when I emailed I wasn't really helped with a definite delivery date. Sufficed to say I got the goods in good time in the end. Would have been 5 if they communicated a little better
Verified
I found this company extremely helpful, friendly and great to do business with. The products arrived very quickly and were the correct parts without question. Thank you 👍
Verified
Good website and customer service Ayer order was good, keeping me updated on when mower would arrive. Not given 5 stars as boxing was not taped properly and the pull cord fixings were loose inside - no sign of the nut for this when setting up the mower but fortunately had one to fit. Also, there is a stain from some kind of paint or chemical spillage on the speed lever which for a brand new product I wouldn’t expect. Doesn’t affect the working of the mower so not worth returning for that.
Verified
Good offer for the McCulloch strimmer brush cutter. Easy ordering and delivery reasonable. Could have had more info on delivery but otherwise great. Works fine barring some teething problems. Bigger and heavier than expected. Spin speed seems lower than expected also, perhaps because of dual brush cutter. Does the job though. Petrol power which takes away and worry of cables and dead batteries, especially when a large area needs strimming. First use was 1.5 hrs. Not something you can do on a battery.
Verified
Easy to order and arrived when stated
A bit time consuming to put together but once assembled a very good little mower for the price. Cuts grass fine and leaves stripes.
Verified
Good service and comms
Ordered a Webb cordless mower. This didn’t work and needed to returned. A replacement was sent out but this too didn’t work and was returned and order cancelled. That said always received prompt assistance in attempting to identify problem and in arranging to have collection scheduled for the return of the mowers.
Verified
Great customer service
A very helpful member of the team took the time and trouble to alter the date of delivery when we had to be away on the original delivery date. Excellent service.
Verified
Superb service. I ordered a replacement pruning attachment chain blade. I was not fully correct in my order and received the wrong item. Emma went out of her way to establish the correct item. Get it made and dispatched to me in no time at all. I can not speak highly enough of their help and actions. An enormous thank you.
Verified
There was an issue with Royal Mail and the communication with Emma in customer service was excellent.
Thanks Emma!
Verified
The Mitox multi tool
The multi tool arrived later then expected, on inspection the hedge cutter was vibrating excessively, had to return the complete unit, the hedge trimmer was faulty, you replaced the faulty part, but when the multi tool was the return there was travel damaged noticeable on the engine cowling and also damaged was the plastic safety guard for the hedge trimmer plus the metal shield for the strimmer was bent and damaged also the locking bolt for the shaft was bent. Replaced the bolt myself and you replaced the other parts. Overall a bad experience
Verified
Communication and delivery was slow. I had to chase down my order after 8 working days considering the delivery is 1-4 working days. I was very close to cancelling the order and demanding a refund. Communication would be good. Very happy with the product.
Verified
Absolutely brilliant customer service, i had a problem with the delivery people and this company sorted it out in minutes.
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mowers-online.co.uk
- +441452616169
- mowers-online.co.uk
- sales@mowers-online.co.uk
- Gloucester, GBR
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